Property entrance

Reviews of Be Poet Baixa Hotel

3 out of 5
Be Poet Baixa Hotel
Rua Augusta, 220, Lisbon, Lisboa

Reviews

9.6

Exceptional

Rating 10 - Excellent. 529 out of 667 reviews" "
Rating 8 - Good. 119 out of 667 reviews" "
Rating 6 - Okay. 12 out of 667 reviews" "
Rating 4 - Poor. 4 out of 667 reviews" "
Rating 2 - Terrible. 3 out of 667 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Felipe Alonso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These boutique hotel is lovely, the staff is extremely nice. Definitely i recommend it.
Stayed 2 nights in Apr 2024
Response from Lana Brito - Front Office on 25 Apr 2024
Dear Felipe Alonso,Thank you for taking the time to write us this lovely review. We are glad you had a nice stay at our hotel, and that our staff has met your expectations. Our main goal is to help our guests to have an unforgettable experience.We hope to have the pleasure of receiving you again in the future.Best regards,

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice
Stayed 2 nights in Apr 2024
Response from Jéssica Lucena - Front Office on 24 Apr 2024
Dear Julie, Thank you for choosing be poet baixa hotel for your stay and for taking the time to write us this review, we appreciate it. It was a pleasure to welcome you here and we hope to have you again at our hotel. Best Regards,

10/10 Excellent

Samuel, Shailer Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent. The staff are outstanding. This hotel would have more stars if it had room for more facilities. More attentive staff than some 5 star hotels I’ve stayed at. As many tarts as you like, any time of day or night plus port! The location is right in the middle of the tourist area and can’t be directly accessed by vehicle, so it’s a very short walk from drop off/pick up to the hotel. If either of these things bother you, this isn’t the hotel for you. Even though it’s in the middle of the tourist area, the windows seal well and block out the noise at night.
Stayed 5 nights in Apr 2024
Response from Jéssica Lucena - Front Office on 16 Apr 2024
Dear Samuel,Thank you ever so much for taking the time to share your wonderful review of our hotel. We truly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us.It's fantastic to know that you found our location excellent and our staff outstanding. Your recognition of our team's efforts means the world to us, and we're delighted to hear that they provided attentive service surpassing that of some 5-star hotels.We're also glad to hear that you enjoyed our ofert of tarts and port. Our central location in the heart of the tourist area offers convenience, albeit not directly accessible by vehicle. We understand this may not be suitable for everyone, but we're pleased it didn't detract from your experience.Thank you once again for your kind words, and we hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely, well run hotel with very, very helpful staff. It is in the heart if everything which makes it convenient. The staff can help with everything and it’s good to get advice about where to get authentic Portuguese food as on Rua Augusta it’s pretty much geared to tourists. The rooms are efficiently and charmingly laid out. It might be a bit noisy at night.
Stayed 2 nights in Apr 2024
Response from Jéssica Lucena - Front Office on 16 Apr 2024
Dear Mary,Thank you for your lovely review of Be Poet Baixa Hotel! We're delighted to hear that you had a pleasant stay with us and that our staff was able to assist you during your time here. Your kind words have been shared with our team, and they are thrilled to hear that their efforts made a positive impact on your experience.It's great to know that you appreciated our central location in the heart of downtown Lisbon and the assistance we provided with local dining recommendations. We look forward to welcoming you back on your next visit to the city!Warm regards,

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Eric Habib - Front Desk. on 12 Apr 2024
Dear Emily,What a pleasure to read your review and thank you for sharing your experience at be poet baixa hotel with us.We are very happy to know that you had a pleasant stay with us.It was a pleasure to have you here as a guest and we hope to have the opportunity to welcome you again soon.Best Regards,

10/10 Excellent

Mary

Great staff, lovely little hotel. You must wa t to be on the heart of the tourist area - but it still feels like Portugal.
Stayed 4 nights in Apr 2024
Response from Jéssica Lucena - Front Office on 11 Apr 2024
Dear Mary,We appreciate a lot you taking the time to share your experience at be poet baixa hotel with us.We are glad to know that you had a pleasant stay with us. Our staff always tries to make our guests feel as welcome and comfortable as possible. We are thrilled that you like our location in the city center, in the heart of downtown Lisbon, on the iconic Rua Augusta. On behalf of the whole team, we look forward to your next stay with us.Best Regards,

10/10 Excellent

Sue

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great location!
Stayed 6 nights in Mar 2024
Response from Eric Habib - Front Desk. on 6 Apr 2024
Dear Sue,What a pleasure to read your review and thank you for sharing your experience at be poet baixa hotel with us.We are very happy to know that you had a pleasant stay with us.Our team always does its best efforts to make our guests feel as welcome and comfortable as possible. We are delighted to receive your words about our staff. We will transmit these wonderful comments to all our team.We are thrilled that you loved our privileged location in the city center, in the heart of downtown Lisbon, on the iconic Rua Augusta, always has its charms and has many tourist attractions around you for easy exploration.On behalf of the whole team, we loved every minute of having you here and we look forward to your visit on your next stay to Lisbon.Best Regards,

10/10 Excellent

Johanne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for money and a great location. Custard tart and a glass of port on arrival was a nice touch.
Stayed 3 nights in Mar 2024
Response from Ives Andrade - Front Office Assistant Manager on 3 Apr 2024
Dear Johanne,First of all, we would like to, once again, thank you for your stay and also for taking the time to write us this review. We are all delighted to know that you have enjoyed your stay here at the be poet baixa hotel and that our privileged location, right at the heart of Lisbon's historical center, as well as our special welcome treat were worth a mention. This feedback is extremely valuable for us since our goal is to always offer our guests the best experience possible in each and every way. It was a pleasure having you here and we await you on your next visit to Lisbon. Best regards,

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location and staff the toilet was blocked and the cleaner left the mop in the shower one room had cockroaches we killed them and reception came up with a spray
Stayed 3 nights in Mar 2024
Response from Rui Foguete - Front Desk on 2 Apr 2024
Dear Cheryl, First of all, thank you for choosing the be poet baixa hotel for your stay and for sharing your opinion. Your feedback is very important for us to improve our service and we are happy to read that you liked the staff and our privileged location. We are sorry about what happened and thank you for contacting reception, we try our best to resolve any situation to ensure a better and more pleasant stay.It was a pleasure to have you here and we hope to have the opportunity to welcome you here on your next visit to Lisbon and compensate for any inconvenience.Best regards,

8/10 Good

nedeljko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very central and the room was comfortable The breakfast was very good with plenty of choice and the staff were nice
Stayed 4 nights in Mar 2024
Response from Eric Habib - Front Desk. on 4 Apr 2024
Dear Nedeljko,What a pleasure to read your review and thank you for sharing your experience at be poet baixa hotel with us.We are thrilled that you loved our privileged location in the city center, in the heart of downtown Lisbon, on the iconic Rua Augusta, always has its charms and has many tourist attractions around you for easy exploration.We are really delighted that we allocated to you the perfect room for your requirements.Nothing is better than a good breakfast to start the day, and it's great to see that you loved our breakfast during your stay.Our team always does its best efforts to make our guests feel as welcome and comfortable as possible. We are delighted to receive your words about our staff. We will transmit these wonderful comments to all our team.On behalf of the whole team, we loved every minute of having you here and we look forward to your visit on your next stay to Lisbon.Best Regards,

10/10 Excellent

Sandra, Inverhuron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this hotel. Staff were outstanding...any time of the day...even at 5:00 in the morning! Even though we were downtown, we found the room to be quiet. Loved that it was so close to everything....dining and sightseeing.
Stayed 2 nights in Mar 2024
Response from Rui Foguete - Front Desk on 29 Mar 2024
Dear Sandra,First of all, thank you for choosing the be poet baixa hotel for your stay and for taking the time to take the time to share your review. Your feedback is very important for us to improve our services and we are glad to read that you enjoyed our friendly staff, our rooms, and our prime location.Comments like yours help us to improve our services to meet our guests' expectations. It was a pleasure to have you here and we hope to welcome you again soon. Kind regards,

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great place to easily get around, to the train & tram stations as well as to walk down to the riverfront & shops. It was very clean, friendly helpful staff and the breakfast was excellent. Only downside was it was very noisy on Saturday evening as there are lots of tables outside the many restaurants and as soon as we walked out of the hotel we got continuously asked if we wanted food, drinks etc
Stayed 4 nights in Mar 2024
Response from Lana Brito - Reception on 28 Mar 2024
Dear Karen,Thank you very much for your review. We are glad to know you had a nice time staying with us and that our location was a plus for you to explore the city. Of course, being in the heart of the city has its perks, such as the noise on the weekends.We are also thrilled to read that our staff could help you create good memories since our main goal is to provide the best possible experience.We hope to have the opportunity to receive you again in a future visit to Lisbon.Best regards.

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was spotlessly clean. Reception staff really friendly and helpful. Hotel is in an ideal position for exploring Lisbon and there are so many restaurants just on your doorstep. Great shopping opportunities as well. Breakfast is available in hotel but there are other options just outside if you choose not to eat in hotel.
Stayed 3 nights in Mar 2024
Response from Ives Andrade - Front Office Assistant Manager on 18 Mar 2024
Dear Allison,First of all, we would like to, once again, thank you for your stay and also for taking the time to write us this lovely review. We are all delighted to know that you have enjoyed your stay here at the be poet baixa hotel and that our privileged location, at the alluring Rua Augusta, as well as our staff, were worthy of such praise. This feedback is essential for us since our goal is to always offer our guests the best experience possible in each and every way and reading these kindhearted words about our hotel means a lot to us. It was a pleasure having you here and we await you on your next visit to Lisbon. Best regards,

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facility, excellent service. Only blemish, which unfortunately was a big one, is that the property has an outdated heating/cooling system that cannot provide cooling during a warm day at the end of the winter season. Our room had to have been 80 degrees when we arrived- not a wonderful sleeping temperature.
Stayed 1 night in Mar 2024
Response from Eric Habib - Front Desk. on 16 Mar 2024
Dear Eric,What a pleasure to read your review and thank you for sharing your experience at be poet baixa hotel with us.During the winter months, the hotel is programmed for heat.Around the end of April and the beginning of May, we will switch to cold mode, as temperatures in Portugal get warmer by then.We hope to welcome you back again for a memorable stay.Best Regards,

10/10 Excellent

silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was sooo attentive and friendly. They greeted us with some Porto wine and pastéis de nata. The hotel's location is unbeatable! I would absolutely stay here again!
Stayed 3 nights in Mar 2024
Response from Jéssica Lucena - Front Desk on 9 Mar 2024
Dear Silvia, Thank you for taking the time to write us these lovely words. We are glad to know our staff and location were appreciated. It also makes us happy to read that our staff could help you to have a nice experience because we are here to try and give the best possible experience to our guests. It was a pleasure to receive you and we hope to have the opportunity to welcome you again in the future. Best regards,

10/10 Excellent

pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, staff were very obliging and accommodating, they booked our restaurant for us. The hotel also dealt with my dietary requirements, if visiting Lisbon again we wouldn't hesitate to stay again.
Stayed 3 nights in Mar 2024
Response from Lana Brito - Front Desk on 7 Mar 2024
Dear Pauline,Thank you very much for your nice words. We are happy to know your stay with us was pleasant and that our location was also a positive aspect for you. Our team is here to try and provide you with the best possible experience so we feel thrilled to read that we could help you to have good moments. It will be a pleasure to welcome you again on your next trip to Lisbon.Best regards.

10/10 Excellent

Rocio

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and very professional
Stayed 3 nights in Feb 2024
Response from Lana Brito - Front Desk on 24 Feb 2024
Dear Rocio,Thank you for taking the time to write us this kind review. We are happy to know you had a nice experience staying with us. It was a pleasure to have you here.We hope to have the opportunity to welcome you again in the future!Best regards.

10/10 Excellent

Kevin M

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Of all the places we have been and stayed this place went about and beyond more than anyone else ever has! We took a long weekend trip NY to Lisbon for my wife’s birthday without even letting them know or telling them they had their bakery make my wife a delicious birthday cake! The concierge was very helpful and always nice. The hotel itself couldn’t be situated in a better location right in the center of everything steps to 100’s of restaurants, trams, shops and the markets. JUST FIND THAT GOLDEN DOOR!
Stayed 3 nights in Feb 2024
Response from Eric Habib - Front Desk. on 16 Feb 2024
Dear Kevin M,What a pleasure to read your review and thank you for sharing your experience at be poet baixa hotel with us.We are very happy to know that you had a pleasant stay with us.Our main goal is to provide the best service possible to all our guests to make them feel at home.Your words are proof that we are on the right path.They will also be a source of motivation to continue with the good work.We are thrilled that you loved our privileged location in the city center, in the heart of downtown Lisbon, on the iconic Rua Augusta, always has its charms and has many tourist attractions around you for easy exploration.We were very happy to be able to make part of a very special moment during your birthday. We hope that this special memory will remain for many years ahead.- Our team always does its best efforts to make our guests feel as welcome and comfortable as possible. We are delighted to receive your words about our staff. We will transmit these wonderful comments to all our team.On behalf of the whole team, we loved every minute of having you here and we look forward to your visit on your next stay to Lisbon.Best Regards,

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic hotel! The staff on reception were extremely welcoming, friendly and made us feel extremely comfortable right from check in. The room was perfect for what we needed with a good view from the terrace and excellent bathroom facilities. The location was great for restaurants, shopping and the metro for exploring Lisbon. We also thoroughly enjoyed the relaxed feel of breakfast every morning, with a wide range of food on offer. We will definitely book again when back in Lisbon.
Stayed 3 nights in Feb 2024
Response from Ives Andrade - Front Office Assistant Manager on 14 Feb 2024
Dear Ms. Megan, First of all, we would like to, once again, thank you for your stay and also for taking the time to write us this lovely review. We are all absolutely delighted to know that you have enjoyed your stay here at the be poet baixa hotel and that our privileged location, at the alluring Rua Augusta, as well as our breakfast, were worthy of such praise. This feedback is essential for us since our goal is to always offer our guests the best experience possible in each and every way and reading those kindhearted words about our staff and our facilities means really a lot to us. It was a pleasure having you here and we await you on your next visit to Lisbon. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean, good service
Stayed 3 nights in Jan 2024
Response from Rui Foguete - Front Desk on 31 Jan 2024
Dear Guest, First of all, thank you for choosing the be poet baixa hotel for your stay and for taking the time to take the time to share your review. Your feedback is very important for us to improve our services and we are glad to read that you appreciated the location of our hotel and our cleanness.Comments like yours help us to improve our services to meet our guests' expectations. It was a pleasure to have you here and we hope to welcome you again soon. Kind regards,

10/10 Excellent

jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the Be Poet Baxia and it was perfect for our 3 night stay. Bed really comfortable, lovely shower which was sparkling clean and a good buffet breakfast. Location was perfect too and we walked for miles all over Lisbon. What more could you want?
Stayed 3 nights in Jan 2024
Response from Ives Andrade - Front Desk on 31 Jan 2024
Dear Jill, First of all, we would like to, once again, thank you for your stay and also for taking the time to write us this lovely review. We are all delighted to know that you have enjoyed your stay here at the be poet baixa hotel and that our privileged location, at the alluring Rua Augusta, as well as our rooms and breakfast, were worthy of such praise. This feedback is essential for us since our goal is to always offer our guests the best experience possible in each and every way and reading these kindhearted words about our hotel means a lot to us. It was a pleasure having you here and we await you on your next visit to Lisbon. Best regards,

10/10 Excellent

Fangie

Travelled with partner
Liked: Amenities
Sorieria and Rui are wonderful and helpful!
Stayed 2 nights in Jan 2024
Response from Ives Andrade - Front Desk on 29 Jan 2024
Dear Fangie, First of all, we would like to, once again, thank you for your stay and also for taking the time to write us this review. We are all delighted to know that you have enjoyed your stay here at the be poet baixa hotel and reading these kindhearted words about our staff means a lot to us. This feedback is essential for us since our goal is to always offer our guests the best experience possible in each and every way. It was a pleasure having you here and we await you on your next visit to Lisbon. Best regards,

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Lana Brito - Reception on 23 Jan 2024
Dear Marie,Thank you for your review.We hope to receive you again in the future.Best regards.

10/10 Excellent

Nancy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Dana (red hair) exceedingly helpful, everyone was but she above and beyond. Great location! Clea. Comfortable bed. Windows open!
Stayed 2 nights in Jan 2024
Response from Soraia Fernandes - Front Office Manager on 22 Jan 2024
Dear Mrs. Nancy, Thank you so much for choosing be poet baixa hotel for your stay, and also for taking a little bit of your time to share your experience here with us.We are happy to read that you have enjoyed the service provided by our team, and we would like to thank you for highlighting Lana, we know that she is an amazing person and we are very grateful to have her on our team.We will wait to receive you here on your next trip to our beautiful city.Best Regards,

10/10 Excellent

Lew Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a most enjoyable stay at this hotel. It is very convenient, super clean, and the staff was very helpful. If you want a location right in the middle of everything, this is the place. Thank you for a great stay.
Stayed 3 nights in Jan 2024
Response from Rui Foguete - Front Desk on 21 Jan 2024
Dear Lew Allen, First of all, thank you for choosing the be poet baixa hotel for your stay and for taking the time to take the time to share your review. Your feedback is very important for us to improve our services and we are glad to read that you appreciated the location of our hotel and the friendliness of our staff.Comments like yours help us to improve our services to meet our guests' expectations. It was a pleasure to have you here and we hope to welcome you again soon. Kind regards,

8/10 Good

Millie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, excellent staff, quite noisy
The location was very central which was great for exploring the city. We were on 1st floor so could hear noise from the street outside at night time, the hotel itself was quite noisy and you could hear other guests, so would advise taking earplugs if you are a light sleeper. The staff were excellent, a warm welcome with port & pasta del nada, the day we left it was my birthday, they wished me a happy birthday and played the song which was a nice touch. I would stay again!
Stayed 3 nights in Jan 2024
Response from Rui Foguete - Front Desk on 19 Jan 2024
Dear Millie, First of all, thank you for choosing to be poet baixa hotel for your stay and also for taking the time to share your review. This is an important tool to improve our services and is with great pleasure that we read that you enjoyed the location of our hotel and the friendliness of our staff.Reviews like yours help us to improve our services even further to meet our guests expectations. The noise coming from the street, it will stop after a certain hour. Because this is the Lisbon Historical Center, it is full of life so people tend to stay until late enjoying their vacation.It was a pleasure to have you here and we hope to welcome you again soon.

10/10 Excellent

Pamela

Stayed 6 nights in Jan 2024
Response from Rui Foguete - Front Desk on 18 Jan 2024
Dear Pamela, Thank you very much for choosing the be poet baixa hotel! On behalf of the be poet baixa hotel team, we would like to thank you for your review. We always try to provide the best possible experience for our guests and we also try to meet your expectations. We hope you will do us the honor of visiting us in the future!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for a weekend away
Lovely hotel in a perfect location for a long weekend. The welcome port and pastel de nata went down a treat and set the tone for a wonderful stay.
Stayed 4 nights in Jan 2024
Response from Lana Brito - Front Desk on 16 Jan 2024
Dear Mr. Adam,First of all we would like to thank you for your nice words. We are happy to know you have enjoyed your stay with us as our privileged location in the heart of the city.We hope to have the opportunity to welcome you again in the future, be sure the Natas and Porto will be here, waiting for you!Best regards.

10/10 Excellent

EDUIN NOEL

Stayed 5 nights in Jan 2024
Response from Rui Foguete - Front Desk on 4 Feb 2024
Dear Eduin Noel, Thank you very much for rating us! We are delighted that you enjoyed your stay with us. I hope we can welcome you again. Best regards,

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just awesome
I highly recommend this hotel what an amazing service and stay we had. Staff can’t do enough for you always ensuring that you have all that you need, excellent recommendations for place to visit and eat. We are hoping to return in August for a longer stay
Stayed 1 night in Dec 2023
Response from Lana Brito - Front Desk on 8 Jan 2024
Dear Paulo,Thank you very much for your kind words. It was heartwarming to know that you had a nice stay and that our staff could help you with recommendations and general information. It will be a pleasure to have you again in August, be sure our staff will be here, as well as the Porto and the Natas to welcome you again.Best regards,

10/10 Excellent

Sinisa, Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people, clean property, excellent location! The beds are very comfortable. Breakfast is great! Everybody at the front desk is wonderful! Cleaning staff is doing a great job, as well! My only suggestion would be to fix/mark/place a sign etc… on the step in front of the elevator on the left side as you come from the upstairs. It is a tight space there, so very easy to hit it! Saw two people almost fall, and it is quite dangerous, so it needs to be addressed. Other than that, a wonderful stay! Thank you!
Stayed 3 nights in Jan 2024
Response from Luís Amado - Front Office Assistant Manager on 8 Jan 2024
Dear Sinisa,Thank you for your preference to stay with us and for taking the time to write us this great review.We are very happy to hear that you enjoyed your stay with us and that our staff, services, and location were an asset.It was a pleasure to have welcoming you and we hope that you come and stay with us again in the future.

6/10 Okay

ABHIJIT

Travelled with partner
Liked: Cleanliness, staff & service
Very convenient location and nice staff. But the room we were in was really claustrophobic with one window/door opening to the next building couple of feet away.
Stayed 2 nights in Dec 2023
Response from Lana Brito - Front Desk on 5 Jan 2024
Dear Abhijit,First of all, we would like to thank you for taking the time to write us this review. We are happy to know our privileged location was appreciated and you could enjoy our beautiful neighborhood. We're also glad to read that our staff could help you to have a nice stay. We hope to have the opportunity to welcome you again in the future.Best regards,

4/10 Poor

Mingshun

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is old, although clean, but not very functionable, especially bathroom was small and not well designed.
Stayed 1 night in Dec 2023
Response from Luís Amado - Front Office Assistant Manager on 30 Dec 2023
Dear Mingshun,Thank you for your preference in staying with us at be poet baixa hotel.We're very sorry that your stay wasn't to your liking, but our hotel is only 5 years old. The area itself is quite old and the buildings, although renovated, have to remain faithful to the original structure, which is why there are some smaller rooms. Your room, at 22m2, cannot be considered small and your bathroom is large and fully functional, so we don't understand your comment.Best regards,

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location but so-so room
The location is excellent, and the front desk staff was EXTREMELY friendly and helpful. The shower was fantastic, but the bathroom door had to be opened just wide enough to slide into the bathroom before turning around to close the door--it would have been more convenient if the door opened outwards. We were there for 7 nights, and the lack of storage for unpacking (in both the main area and the bathroom) meant that we were constantly having to access our packed luggage. Also, a larger table would have been nice for using our computer and eating takeout. The temperature was also quite difficult to moderate, as the room was stuffy and we were forced to keep opening/closing the window to air out the room (it was 40-50 degrees F outside). Also, there was a very unpleasant sewer smell in the bathroom (we think it came from the sink), but it took us most of our stay to figure out where the smell was coming from. When we checked out, the front desk attendant didn't seem very interested in looking into it for future guests.
Stayed 7 nights in Dec 2023
Response from Luís Amado - Front Office Assistant Manager on 29 Dec 2023
Dear Martha,Thank you for your preference in staying with us at be poet baixa hotel and for taking the time to write us this review.Your opinion is very important to us as we are always trying to improve to give our guests an amazing stay.We wish you a happy new year and we hope that you come again in the future to stay with us.Best regards

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything. Excellent services. The receptionist were friendly and helpful. Thank you! I am looking forward to going back
Stayed 2 nights in Dec 2023
Response from Lana Brito - Front Desk on 19 Dec 2023
Dear Margarita, thank you very much for taking the time to write us this lovely review. We are delighted to know we could help you to have a nice time in Lisbon. It was a pleasure to have received you here and we really hope to have the opportunity to welcome you again in the future. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Lana Brito - Reception on 16 Dec 2023
Dear Guest, Thank you for staying with us during your trip to Lisbon. It was a pleasure to have you here and we hope to have the opportunity to welcome you again in the future. Best regards,

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Lisbon and wanted something central. Nice, clean, hotel with excellent staff. Room was a little smaller than we thought from the pics but comfortable, clean, and nicely done. It is in the center of all the action in the old town.
Stayed 5 nights in Dec 2023
Response from Lana Brito - Reception on 15 Dec 2023
Dear Jeff,First of all, we would like to thank you for taking some time to write us these lovely words. We are really happy to know you could enjoy our privileged location in the heart of the city. We are also glad to know our staff have met your expectations and could help you to have nice moments in Lisbon. We hope to have the pleasure of receiving you again in the future.Best regards,

8/10 Good

Debbie

Stayed 3 nights in Dec 2023
Response from Luís Amado - Front Office Assistant Manager on 10 Dec 2023
Dear Debbie,Thank you for your preference in staying with us at be poet baixa hotel and for taking the time to write us this review.It was a pleasure to welcome you here and we hope that you come and stay again with us in the future.Best regards,

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Rui Foguete - Front Desk on 7 Feb 2024
Dear Emily, Thank you very much for rating us! We are delighted that you enjoyed your stay with us. I hope we can welcome you again. Best regards,

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Soraia Fernandes - Front Office Manager on 8 Dec 2023
Dear Mary,Thank you very much for your score of 10 in 10.We hope to welcome you again soon.Best Regards,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ives Andrade - Front Desk on 6 Dec 2023
Dear Mr. James, First of all, we would like to, once again, thank you for your stay and also for taking the time to leave us this review. We are all delighted to know that you have enjoyed your stay here at the be poet baixa hotel, since our goal is to always offer our guests the best experience possible in each and every way. It was a pleasure having you here and we await you on your next visit to Lisbon. Best regards,

8/10 Good

MARIA

Liked: Cleanliness, staff & service, amenities
Property is clean but carpet on the hall is old. Room temperature is centrally controlled and it gets hot at night.
Stayed 4 nights in Nov 2023
Response from Ives Andrade - Front Desk on 6 Dec 2023
Dear Maria,First of all, we would like to, once again, thank you for your stay and also for taking the time to write us this review. We are all glad to know that you have enjoyed your stay here at the be poet baixa hotel and that the cleanliness of our property was worth mentioning. This feedback is essential for us since our goal is to always offer our guests the best experience possible in each and every way. Regarding your comment about the room temperature, our air conditioning system has been recently changed to heating mode due to the falling temperatures here in Lisbon but, nevertheless, you could still adjust the temperature inside your room. It was a pleasure having you here and we await you on your next visit to Lisbon.Best regards,

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfortable. Staff exceptional
Stayed 3 nights in Dec 2023
Response from Luís Amado - Front Office Assistant Manager on 5 Dec 2023
Dear Zoe,We are delighted to hear that you enjoyed your stay with us at be poet baixa hotel and that our staff and services met your expectations.We hope to welcome you again in the future.Best regards,

10/10 Excellent

Mrs J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Markets Trip
Stayed 2 nights in Dec 2023
Response from Luís Amado - Front Office Assistant Manager on 5 Dec 2023
Dear Mrs J,Thank you for your preference in staying with us at be poet baixa hotel and for taking the time to write us this review.It was a pleasure to welcome you here and we hope that you come back again in the future.Best regards

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great find! This hotel is so convenient if you want to walk and see the best of Lisbon. The windows are sound proof which helped a lot. Check in was efficient and the bed was really comfortable.
Stayed 1 night in Nov 2023
Response from Telmo - Front Desk on 30 Nov 2023
Dear Barry, Thank you for your kind feedback. We are happy to hear that you enjoyed our central location, the efficient check-in, and our comfortable and quiet rooms. It's always great to know that our guests have a memorable experience with us. We’d love to see you again! Safe travels and see you soon!

6/10 Okay

Darshinee, Montreal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location ! Cheap on giving a 30 mins late check out which would have a made a huge difference for us since we only had the day to visit the city.
Stayed 1 night in Nov 2023
Response from Rui Foguete - Front Desk on 29 Nov 2023
Dear Darshinee, Thank you very much for your preference for the be poet baixa hotel! On behalf of the be poet baixa hotel team, we would like to thank you for your review. This is an important tool for us to improve our services and we are delighted to read that you liked our prime location. Regarding the late check-out, we are a small hotel and the reason we did not give you a late check-out it was not possible, otherwise, we would have given the 30 min. Also, the hotel has a storage room where you could leave the luggage, at any time and the long as you needed for you to visit Lisbon.We always try to provide the best possible experience for our guests and we also try to meet your expectations. Best regards,

10/10 Excellent

Marcel

Stayed 2 nights in Nov 2023
Response from Luís Amado - Front Office Assistant Manager on 18 Dec 2023
Dear Marcel,Thank you very much for your preference in staying with us at be poet baixa hotel and for taking the time to leave us such a good review.It was a pleasure having you here with us and we hope that you come and stay with us again in the future.Best regards

10/10 Excellent

yana

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean and very comfortable
Stayed 7 nights in Nov 2023
Response from Eric Habib - Front Desk. on 28 Nov 2023
Dear Yana,What a pleasure to read your review and thank you for sharing your experience at be poet baixa hotel with us.We are very happy to know that you had a pleasant stay with us.On behalf of the whole team, we loved every minute of having you here and we look forward to your visit on your next stay to Lisbon.Best Regards,

10/10 Excellent

Idalynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was really good. Great location and ambient!
Stayed 3 nights in Nov 2023
Response from Luís Amado - Front Office Assistant Manager on 22 Nov 2023
Dear Idalynn,Thank you very much for your preference in staying with us at be poet baixa hotel and for the time you took to write us this review.We are very happy to hear that you enjoyed your stay and that our amazing location was an asset.It was a pleasure to have you here with us and we hope to welcome you again in the future.Best regards,

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location and service
Clean and centrally located with great service from the front desk
Stayed 3 nights in Nov 2023
Response from Luís Amado - Front Office Assistant Manager on 20 Nov 2023
Dear Benjamin,Thank you very much for your preference for staying with us at be poet baixa hotel on your visit to Lisbon.We are delighted to hear that your stay went well and that both our privileged location and our service met your expectations.It was a pleasure to welcome you to our hotel and we hope you will stay with us again in the future.Best regards,