Suite, Private Bathroom
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Reviews of Alvalade II Guest House Lisboa

3 out of 5
Alvalade II Guest House Lisboa
Avenida Rio de Janeiro N. 25 3 DR, Lisbon

Reviews

8.2

Very good

Rating 10 - Excellent. 183 out of 408 reviews" "
Rating 8 - Good. 133 out of 408 reviews" "
Rating 6 - Okay. 52 out of 408 reviews" "
Rating 4 - Poor. 19 out of 408 reviews" "
Rating 2 - Terrible. 21 out of 408 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
We felt totally welcomed. It had class and charm. Staff very friendly. Wonderful!! So close to the airport. Thanks
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Don’t bother with this place.
What a disappointment. Damp towels, air con not working, door stuck shut, 3rd floor, as expected aircraft noise which can compete with the noise from the fridge/freezer. No fire instructions.
Stayed 1 night in Oct 2023

6/10 Okay

Katherine

Liked: Cleanliness, amenities
Disliked: Staff & service
The place is fine but needs to be finished..the proprietors never got back to me and I was locked out of my room..had to go through another room and over balcony to get in..didnt love the idea that room locked from inside with key. Even then i had trouble getting door to open. Terrific area..lovely neighbourhood
Stayed 1 night in Sep 2023

4/10 Poor

Lyn

Travelled with family
Disliked: Amenities, property conditions & facilities
I have stayed in many guest houses across Europe (Spain, Great Britain, etc) and this property is not a proper guest house - it is a "glorified hostel." The location, condition of the property (toilet set completely detached from toilet) and on line description were not accurate. The check-in employee was curt and easily annoyed. I cannot recommend this property to seasoned travelers.
Stayed 1 night in Sep 2023

6/10 Okay

Amber

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alvalade Guest house
Alvalade Lisboa guest house , est un bon choix pour mon voyage, seulement pour passer la nuit la-bas. 5 minutes du l'aeroport, la madame responsable est tres gentille,la chambre est propre et confortable .
Stayed 1 night in Jul 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Great place, close to airport, easy transport, clean, quiet,
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Justin

Liked: Cleanliness, property conditions & facilities
Clean, comfortable and amazing value for the price. If you are a light sleeper bring earplugs
Stayed 1 night in Jun 2023

8/10 Good

Jeff

Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Unscrupulous: Avoid at All Costs
One of our worst stays out of literally hundreds of hotels around the world. My partner needed a bed and a place to store luggage for a 25-hour stop over in Lisbon. A no frills guest house with good reviews, this seems like a great option. Despite 3 flights of stairs to the tiny room, a helpful worker at check in assured him he could have a late check or store his bags until 2 PM. The next morning, however, the owner reneged on the agreement. She erupted into an obscenity filled tirade. He offered to pay extra, despite the promise from her colleague of a free late checkout. Fine. But when she learned he had to run to the ATM to get cash, she started literally screaming again and threatening him and his belongings. She refused to even store the bags for his flight later that day. It’s perfectly fine to charge for late checkouts. And of course late checkouts are subject to availability. And things change and new bookings come in—though that wasn’t the case here. However, it’s an entirely different story to reneg on a promise by your staff and to so aggressively disrespect another human in this way. He was worried about his safety after the surprisingly aggressive and unhinged verbal attack of the owner. As polite travelers who spend more nights on the road a year than at home, we were dismayed by this harsh treatment. Hopefully she gets the help she clearly needs. But traveler be where: This place, and its owner come with a whole lot of baggage.
Stayed 1 night in Jun 2023
Response from Answering on 8 June 2023
Hi! To start we offered kindlly to help with the bags wich you had a lot, nobody at any moment told you that you could stay until 14pm for free, as my collegue told you correctly the check-out time is until 12am. Also nobody at any moment yelled at you or threatened you. The only thing that was said on the phone was that without paying the extra cost of a late check-out you couldn't stay because we had other guests to put in the room. It's your rigth to complain if you where not happy but you have to do it correctly instead of not telling the truth especially when you have all the information available to read about our property (check-out times included) before you make the reservation. We hope that next time you have more attention to see if the place you're choosing goes accordly to your expectations and not only what you believe it is.Bestregards,Alvalade II Guest House Team

10/10 Excellent

Jessica A

Stayed 1 night in Jun 2023

10/10 Excellent

LUKE

Stayed 1 night in May 2023

8/10 Good

bing

Stayed 1 night in May 2023

8/10 Good

Ihsan

Stayed 1 night in May 2023

10/10 Excellent

Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has been updated really well. The rooms offered good privacy and the common areas are great.
Stayed 1 night in May 2023

4/10 Poor

Anusha

Stayed 1 night in May 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful place to relax and enjoy the view! For a day in between flights,or for a couple of days to unwind. Would definitely recommend
Stayed 1 night in Apr 2023

10/10 Excellent

Ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service
Location - close to the airport, restaurants, taxis. Adjacent to my room was a kitchen and a living room with tv.
Stayed 1 night in Apr 2023

10/10 Excellent

Johanne

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice and convenient
An overnight stay before my plane the next day wanted to be close to airport it was very nice
Stayed 1 night in Apr 2023

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A warm and helpful welcome from Sarah to a lovely space in an old apartment. Nice neighbourhood and not far from the Metro. Only downside was that being close to the airport, there was the sound of jets constantly.
Stayed 1 night in Apr 2023

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful friendly service
I spent one night at Alvalade II Guest House when I arrived in Lisbon in the evening. Marta, who checked me in was so marvelous! She helped me carry bags, advised me where the metro station was, where to eat dinner and helped me find the room again when I returned in the dark. The room was basic but clean and comfortable.
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Stayed 1 night in Apr 2023

6/10 Okay

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fine for one night. Clean shared bathroom. Quiet area. Great market nearby. Convenient access to busses and Metro.
Stayed 1 night in Mar 2023

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only needed an overnight near the airport and this worked very well. Arrived in Lisbon a bit earlier than anticipated and before checkin, but the extremely friendly and kind woman who works at the guest house allowed us to drop off our bags in our room allowing us some tour time without a bag in tow. The room with private bath was perfect - extremely clean and comfortable and, though the area is very busy, was quiet at night. Longer stays would appreciate the shared living room and VERY well equipped kitchen. Overall- definitely would stay here again.
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location before an early flight. We chose a location closer to the touristy section of town for the bulk of our stay, but wouldn’t have minded staying here the whole trip and taking the metro too. Would definitely stay again!
Stayed 1 night in Feb 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to find, pleasant reception, friendly people.
Stayed 1 night in Feb 2023

8/10 Good

Maciej

Stayed 1 night in Feb 2023

4/10 Poor

Stepan

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Information about additional fees and conditions was difficult to find on the website.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to the airport. Shared bathrooms, but still very clean!

10/10 Excellent

Hailey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing check in with very friendly people. Apartment was cute and clean with all necessary amenities and very close to the metro station.
Stayed 1 night in Nov 2022

8/10 Good

Nathalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well located near the airport, restaurants and public transportation. Bed was really run down and soft, really uncomfortable but the appartement is nice. Noisy street
Stayed 2 nights in Sep 2022

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and contact with host. Definitely worth its price
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price and the staff were very helpful
The staff was very helpful and communicative, texting us and giving us a call to keep us updated on checking in. There was a kitchen with utensils to cook in. There was a side room connected to the kitchen that was nice to relax in and even had a fan to help us beat the heat (though it was falling apart so we couldn’t really use it.) the floors were pretty dirty, but that’s pretty common with everywhere we stayed during our trip.
Stayed 1 night in Jul 2022

10/10 Excellent

John

Stayed 1 night in Jun 2022

10/10 Excellent

Diana

Stayed 1 night in Jul 2022

10/10 Excellent

Dianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are really nice with access to the full kitchen which was great. From the outside, the area looks sketchy, but it was great.
Stayed 1 night in Jun 2022

6/10 Okay

Maria

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I loved that we got a small apartment. The location was away from tourist areas so it was nice and quiet and nice to see local businesses and restaurants.
Stayed 2 nights in Jun 2022

10/10 Excellent

kandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and location
Good value for the price and a good location.
Stayed 1 night in Jun 2022

10/10 Excellent

Roseanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Good service and affordable.
Stayed 1 night in Jun 2022

4/10 Poor

Yue

Disliked: Cleanliness, amenities, property conditions & facilities
Mold in the shower, room was too small.
Stayed 1 night in May 2022

6/10 Okay

Tatiana

Liked: Cleanliness, room comfort
Disliked: Staff & service
No office to meet you and get a key or airport tr.
It was one night before our flight home. I tested a few times and specified exact time when the train comes and station in Lisbon and we will go directly to the hotel. I clearly explained we have no internet or phone to call. The hotel advertises that there is the office to meet you. The office was closed. I asked people passing by to call the receptionist said she is leaving, apparently not. We called again. It was terrible situation staying and waiting for 1 hour and 30 min for someone to get a key. Hope nobody will get this device again and will avoid booking. this is not acceptable. We lost our vacation time, had stress and did not have sleep because of it. Also the hotel promises to help with airport transportation, no such service. I asked and was told there are plenty of taxis to pick up you in front of the hotel. It was rainy morning, no taxi - we have been waiting for while - another stress to be late for our flight.
Stayed 1 night in Apr 2022

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable, safe feeling shared space.
I didnt really realize i was booking a room w shared bath when i booked. We just needed a place to relax for a few hours before our very early flight the next day. Sara was awesome. She was very communicative and hospitable. She helped us carry our things up the stairs and even printed out some travel docs we needed. The room was cute, clean and warm and the bathrooms were very clean. There were lots of restaurants around too.
Stayed 1 night in Feb 2022

10/10 Excellent

Abadur

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I like hotel decorations and view also cleaning. I love all hotel staff and there politeness.
Stayed 1 night in Feb 2022

10/10 Excellent

Nitya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfortable and Great Value
Lovely lovely place with clean space , bathroom and comfortably equipped. Very near to airport, Metro and great shopping and restaurants. The host/manager is very friendly and helpful. Highly recommend!!
Stayed 1 night in Dec 2021