The hotel is in a great location however, we were highly disappointed by the cleaning standards especially during covid times. We were given a triple room even though we asked for a double, the bathroom was dirty with hair stuck on the wall and used shower gel, really not what you expect from a 4 star resort.The next day someone came to clean, so I couldn’t shower that night, none from the staff was wearing mask or gloves as part of covid measures. Very disappointing experience, I come in Vulcano every year but won’t return to this hotel and I don’t recommend it.