Outdoor pool, pool umbrellas, pool loungers
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Reviews of INNSiDE by MeliĆ” Lima Miraflores

4 out of 5
INNSiDE by MeliĆ” Lima Miraflores
Calle Diez Canseco 344, Miraflores, Lima, Lima

Reviews

9.6

Exceptional

Rating 10 - Excellent. 220 out of 281 reviews" "
Rating 8 - Good. 49 out of 281 reviews" "
Rating 6 - Okay. 6 out of 281 reviews" "
Rating 4 - Poor. 3 out of 281 reviews" "
Rating 2 - Terrible. 3 out of 281 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel, Calgary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated locale and great rooms, got a welcome drink and snaks
Stayed 3 nights in Apr 2024
Response from LucĆ­a Rojas on 6 May 2024
Hi Miguel,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best upscale hotels I've ever been to in a big city. Everything from the staff to the amenities were amazing. I really enjoyed the early check-in and late checkout option. And they made my birthday very very special I will definitely be returning
Stayed 2 nights in Apr 2024
Response from LucĆ­a Rojas on 2 May 2024
Hi Jordan,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Erick, Foley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Apr 2024
Response from LucĆ­a Rojas on 30 Apr 2024
Hi Ericjk,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel, servicio muy bueno, cerca de muchos restaurantes en el Ɣrea de Miraflores.
Stayed 3 nights in Apr 2024
Response from Lucia Rojas on 29 Apr 2024
Hola Vanessa,De parte de todo el equipo Innside Lima, Ā”muchas gracias por tus buenos comentarios! Nos alegra que hayas disfrutando del hotel, tu habitaciĆ³n y los servicios ofrecidos ā€“ nuestra meta siempre es poder brindar un servicio que los haga sentir en casa. Esperamos recibirte nuevamente con nosotros.Saludos, Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Denisse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente! El hotel estĆ” muy bien ubicado, cerca de todo. Tiene un staff muy amable, atentos y dispuestos a solucionar cualquier necesidad. Las instalaciones preciosas y muy bien cuidadas. Me quedarĆ­a otra vez sin pensarlo.
Stayed 1 night in Apr 2024
Response from LucĆ­a Rojas on 23 Apr 2024
Hola Denisse,De parte de todo el equipo Innside Lima, Ā”muchas gracias por tus buenos comentarios! Nos alegra que hayas disfrutando del hotel, tu habitaciĆ³n y los servicios ofrecidos ā€“ nuestra meta siempre es poder brindar un servicio que los haga sentir en casa. Esperamos recibirte nuevamente con nosotros.Saludos, Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Denisse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in Apr 2024
Response from LucĆ­a Rojas on 23 Apr 2024
Hola Denisse,De parte de todo el equipo Innside Lima, Ā”muchas gracias por tus buenos comentarios! Nos alegra que hayas disfrutando del hotel, tu habitaciĆ³n y los servicios ofrecidos ā€“ nuestra meta siempre es poder brindar un servicio que los haga sentir en casa. Esperamos recibirte nuevamente con nosotros.Saludos, Lucia RojasGuest Experience & Front Office Manager

4/10 Poor

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately during our first 2 days the hotel had no hot water and by the 3 day, there was no water at all. The hotel manager was very kind and she was able to accommodate us into another hotel a block away. I wouldnā€™t rate this hotel as a 4 start hotel, more like a 3.
Stayed 4 nights in Mar 2024
Response from Hello Deborah, on 19 Apr 2024
Hello Deborah,Thank you very much for your comments about our hotel. All comments are vital for us to keep improving our service. Unfortunately there was an inconvenience regarding the water during your stay and our team was working on it throughout that period to get the service back on as soon as possible. This was reviewed with our maintenance team and management and emergency procedures have been put in place so as not to inconvenience our guests in the future. We apologize for the inconvenience caused. On behalf of all of us, we look forward to welcoming you back soon for another stay at the Innside Lima.Best regards, Lucia RojasFront Office Manager

10/10 Excellent

Angela M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ecxellent esperience at this hotel the staff is very helpfull and make you feel at home.
Stayed 1 night in Apr 2024
Response from LucĆ­a Rojas on 14 Apr 2024
Hi Angela,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely room, nice staff
Stayed 3 nights in Apr 2024
Response from LucĆ­a Rojas on 12 Apr 2024
Hi Francisco,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Yisenia, Hallandale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with hotel service. Great customer service. Very nice decoration. Great Vibe.
Stayed 1 night in Apr 2024
Response from LucĆ­a Rojas on 8 Apr 2024
Hi Yisenia,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

8/10 Good

Richette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice cozy hotel. I would recommend!
Stayed 1 night in Apr 2024
Response from LucĆ­a Rojas on 5 Apr 2024
Hi Richette,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Brandon

Stayed 2 nights in Mar 2024
Response from Lucia Rojas on 31 Mar 2024
Hi Brandon,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service at INNside. Very friendly staff! They really took care of us.
Response from LucĆ­a Rojas on 22 Mar 2024
Hi Michael,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

8/10 Good

Jessica

Stayed 2 nights in Mar 2024
Response from Lucia Rojas on 8 Apr 2024
Hi Jessica,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

JoĆ£o

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff and nice facilities.
Stayed 3 nights in Mar 2024
Response from Lucia Rojas on 18 Mar 2024
Hi Joao,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Alexandru, Boca Raton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, in walking distance to everything you'll need. Safe and clean neighborhood, very good breakfast buffet. Friendly and very helpful staff. You can't go wrong with this hotel.
Stayed 6 nights in Feb 2024
Response from LucĆ­a Rojas on 18 Mar 2024
Hi Alexandru,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Jonathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in an excellent part of Lima. The staff and the amenities are excellent. They had a problem with the hot water and yet the were fast to fix it and the staff was very involved in addressing concerns with guests and even provided complementary pastries to the room and free breakfast. The staff is very friendly and always catering to you. Definitely a great place to stay in Lima.
Stayed 3 nights in Mar 2024
Response from Dear Jonathan, on 9 Mar 2024
Hi Jonathan,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Alda Moreno, Front desk Agent

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a good quality. The staff are great - front reception and bar staff particularly. We received several gifts of cake/ fruit - nothing was a problem. We requested a late check out and were told to keep the room until our airport pickup - really good service. Itā€™s in a good position for local bars and restaurants in Miraflores
Stayed 14 nights in Feb 2024
Response from LucĆ­a Rojas on 21 Feb 2024
Hi Kevin,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

alejandro, mendham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2024
Response from LucĆ­a Rojas on 20 Feb 2024
Hola Alejandro,De parte de todo el equipo Innside Lima, Ā”muchas gracias por tus buena puntuaciĆ³n!Nos alegra que hayas disfrutando del hotel, tu habitaciĆ³n y los servicios ofrecidos ā€“ nuestra meta siempre es poder brindar un servicio que los haga sentir en casa. Esperamos recibirte nuevamente con nosotros.Saludos, Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Coady

Stayed 4 nights in Feb 2024
Response from LucĆ­a Rojas on 22 Mar 2024
Hi Coady,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

belkis, PEMBROKE PINES

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Stayed 2 nights in Feb 2024
Response from Lucia Rojas on 15 Feb 2024
Hi Belkis,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Ciaretta Gianella Gianiza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything! The hospitality from the staff was super great!
Stayed 5 nights in Jan 2024
Response from LucĆ­a Rojas on 3 Feb 2024
Hi Ciaretta,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful property and area!
We travelled as 3 couples and primarily speak only English. This hotel is very nice and the staff were wonderful and very helpful. Highly recommend this hotel and staying in the Miraflores area in Lima. Feels safe and lots of restaurants and shopping to walk to. We also stayed part of our trip in Barranco and we would not recommend that area.
Stayed 2 nights in Jan 2024
Response from Lucia Rojas on 27 Jan 2024
Hi Diana, Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from LucĆ­a Rojas on 22 Jan 2024
Hello,Thank you so much for your comments regarding our hotel. All feedback is vital for us to keep improving our service. We hope to welcome you back soon! Kind regards,Lucia RojasFront Office Manager

10/10 Excellent

Mohammad, Ashburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff need to pay more attention to Expedia messages from clients for immediate answer
Stayed 2 nights in Jan 2024
Response from LucĆ­a Rojas on 18 Jan 2024
Hello Mohammad,Thank you so much for your comments regarding our hotel. All feedback is vital for us to keep improving our service. We hope to welcome you back soon! Kind regards,Lucia RojasFront Office Manager

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel seemed clean, designed in a modern minimalist manner. So much so, that there was little to no storage space. The bathroom had no counter, only a sink. Rails for the handicap, but no toilet paper holder. The tp was left on the back of the toilet.
Stayed 4 nights in Dec 2023
Response from LucĆ­a Rojas on 18 Jan 2024
Hello Patrick, Thank you so much for your comments regarding our hotel. All feedback is vital for us to keep improving our service. We hope to welcome you back soon! Kind regards,Lucia RojasFront Office Manager

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hello Jasmine, on 11 Jan 2024
Hello Jasmine, On behalf of the entire Innside Lima team, thank you very much for your good rating! We are glad you enjoyed the hotel, your room and the services offered - our goal is always to provide a service that makes you feel at home. We look forward to welcoming you back.greetings, Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from LucĆ­a Rojas on 11 Jan 2024
Hola Jimmy,De parte de todo el equipo Innside Lima, Ā”muchas gracias por tus buena puntuaciĆ³n!Nos alegra que hayas disfrutando del hotel, tu habitaciĆ³n y los servicios ofrecidos ā€“ nuestra meta siempre es poder brindar un servicio que los haga sentir en casa. Esperamos recibirte nuevamente con nosotros.Saludos, Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

YONGMING

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from LucĆ­a Rojas on 10 Jan 2024
Hi Yongming, On behalf of the entire Innside Lima team, thank you for your positive review! We hope to continue demonstrating the quality service we strive to achieve with each of our guests. Kind regards, Lucia RojasFront Office Manager

10/10 Excellent

Maria

Stayed 1 night in Jan 2024
Response from LucĆ­a Rojas on 26 Jan 2024
Hi Maria,On behalf of the entire Innside Lima team, thank you for your positive review! We hope to continue demonstrating the quality service we strive to achieve with each of our guests. Kind regards, Lucia RojasFront Office Manage

10/10 Excellent

Barry, Niagara Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at this property. I will stay here again the next time i am in Lima.
Stayed 1 night in Dec 2023
Response from LucĆ­a Rojas on 8 Jan 2024
Hi Barry, Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

8/10 Good

Joselyn

Stayed 1 night in Dec 2023
Response from LucĆ­a Rojas on 8 Jan 2024
Hi Joselyn, Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Tomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family room
Stayed 1 night in Dec 2023
Response from LucĆ­a Rojas on 27 Dec 2023
Hi Tomas,We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and I did stay there twice during this trip and both times I had an amazing time it was awesome and I would love to go back again - thank you so much for everything !
Response from LucĆ­a Rojas on 7 Feb 2024
Hi Christian,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Alex, Bordentown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lucia Rojas on 18 Jan 2024
Hi Alex,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

debby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Had a bottle of wine and charcuterie board waiting in our room. Breakfast was included and very good. Reception arranged a driver for us. Location was great. Definitely recommend
Stayed 2 nights in Dec 2023
Response from LucĆ­a Rojas on 22 Dec 2023
Hi Debby,We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
First class place in a great location.
Stayed 1 night in Dec 2023
Response from Lucia Rojas on 20 Dec 2023
Hi Jeffrey,We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Mirko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fantastic hotel and amazing staff. Everything was excellent, from the moment I booked the stay, with pre-checkin email to facilitate faster check-in on arrival, helpful and kind staff, great breakfast, nice amenities, rooftop pool with patio and bar, super clean and modern rooms to easy checkout on the last day. Thank you for taking a great care of us during our stay in Lima.
Stayed 4 nights in Dec 2023
Response from LucĆ­a Rojas on 12 Dec 2023
Hi Mirko,We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Natanel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 3 nights in Nov 2023
Response from Hola Natanel on 29 Nov 2023
Hola Natanel, De parte de todo el equipo Innside Lima, Ā”muchas gracias por tus buenos comentarios! Nos alegra que hayan disfrutado del hotel, su habitaciĆ³n y los servicios ā€“ nuestra meta siempre es poder brindar un servicio que los haga sentir en casa. Esperamos verlos en una prĆ³xima oportunidad.Saludos, LucĆ­a RojasGerente de Front Office

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, good location.
Stayed 3 nights in Nov 2023
Response from LucĆ­a Rojas on 20 Nov 2023
Hola Victoria,De parte de todo el equipo Innside Lima, Ā”muchas gracias por tus buena puntuaciĆ³n!Nos alegra que hayas disfrutando del hotel, tu habitaciĆ³n y los servicios ofrecidos ā€“ nuestra meta siempre es poder brindar un servicio que los haga sentir en casa. Esperamos recibirte nuevamente con nosotros.Saludos, Lucia RojasGuest Experience & Front Office Manager

8/10 Good

Gabriel, Beirut

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel
Stayed 1 night in Nov 2023
Response from LucĆ­a Rojas on 15 Nov 2023
Hi Gabriel,We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

6/10 Okay

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Tasty breakfast, comfortable bed. Front desk reception helpful and friendly however canā€™t say the same about the bar staff upstairs. Furthermore, booked this place partially due to having a rooftop pool but pool looked quite dirty and second day non operational due to excessive rain.
Stayed 2 nights in Nov 2023
Response from LucĆ­a Rojas on 12 Nov 2023
Hello Heather,Thank you so much for your comments regarding our hotel. All feedback is vital for us to keep improving our service.Unfortunately there was an inconvenience regarding the pool during your stay and out team was working on it to reopen as soon as possible. This was reviewed with our maintenence team and management and emergency procedures have been put in place so as not to disturb our guests in the future. We apologize, for any inconvenience caused.Also We appreciate your comments regarding our food and beverage teamt, and I regret that you had a negative experience . We are reviewing all our standards to ensure our guests receive the highest quality in f&b. On behalf of all of us, we hope to welcome you back soon for another stay at the Innside Lima.Kind regards, LucĆ­a RojasFront Office Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and room was nice and clean, Staff were very friendly and helpful, lovely stay!
Stayed 1 night in Nov 2023
Response from LucĆ­a Rojas on 9 Nov 2023
Hi William,We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

8/10 Good

Roberto, Seattle

Travelled with partner
Liked: Staff & service
The overall experience was good. Staff is nice and helpful but rooms are pretty basic. Location is great.. restaurants and coffee shops nearby. My only and big complain is the hotel had a some sort of mold smell and humidity as soon as you entered ( reception) and also in my floor. It was annoying. The rest was good.
Stayed 2 nights in Oct 2023
Response from Lucia Rojas on 24 Oct 2023
Estimado Roberto,Ante todo agradecemos su tiempo. Los comentarios y feedback de nuestros huĆ©spedes es vital para nosotros, pues de esta manera determinamos cĆ³mo mejorar la experiencia y servicio brindado. El feedback de mejora de nuestros equipos ha sido compartido con cada jefatura para tomar acciones inmediatas para mejorar y tambiĆ©n prevenir que vuelvan a suceder. Nuevamente gracias por tus comentarios y realmente esperamos recibirlo en una proxima oportunidad.Saludos cordiales, LucĆ­a RojasFront Office Manager

10/10 Excellent

anderson

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with updated rooms and exceptional service!
Stayed 1 night in Oct 2023
Response from LucĆ­a Rojas on 22 Oct 2023
Hi Anderson,We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good option
Stayed 2 nights in Oct 2023
Response from LucĆ­a Rojas on 14 Oct 2023
Hola Juan,De parte de todo el equipo Innside Lima, Ā”muchas gracias por tus buenos comentarios! Nos alegra que hayas disfrutando del hotel, tu habitaciĆ³n y los servicios ofrecidos ā€“ nuestra meta siempre es poder brindar un servicio que los haga sentir en casa. Esperamos recibirte nuevamente con nosotros.Saludos, Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Sara B

Stayed 1 night in Oct 2023
Response from Lucia Rojas on 2 Nov 2023
Hola Sara,De parte de todo el equipo Innside Lima, Ā”muchas gracias por tus buena puntuaciĆ³n!Nos alegra que hayas disfrutando del hotel, tu habitaciĆ³n y los servicios ofrecidos ā€“ nuestra meta siempre es poder brindar un servicio que los haga sentir en casa. Esperamos recibirte nuevamente con nosotros.Saludos, Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from LucĆ­a Rojas on 3 Oct 2023
Hi Cynthia,We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from LucĆ­a Rojas on 31 Oct 2023
Hola Thomas,De parte de todo el equipo Innside Lima, Ā”muchas gracias por tus buenos comentarios! Nos alegra que hayas disfrutando del hotel, tu habitaciĆ³n y los servicios ofrecidos ā€“ nuestra meta siempre es poder brindar un servicio que los haga sentir en casa. Esperamos recibirte nuevamente con nosotros.Saludos, Lucia RojasGuest Experience & Front Office Manager

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
I love the front desk reception women
Stayed 2 nights in Sep 2023
Response from LucĆ­a Rojas on 3 Oct 2023
Hi Leigh,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager