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Reviews of Hotel El Gran Caiman

1.5 out of 5
Hotel El Gran Caiman
Av. Los Proceres 600, Urb. San Pedro de Garagay, Lima

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 20 reviews" "
Rating 8 - Good. 5 out of 20 reviews" "
Rating 6 - Okay. 3 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 3 out of 20 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

10/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Yeni, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super recomendado, personal muy amable y la limpieza excelente.
Stayed 9 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 9 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Was good location close to the airport and friendly staff.
Stayed 1 night in Feb 2019
Response from Irvin on 13 Mar 2019
Thanks for your appreciations. We hope to see you soon.

6/10 Okay

Megan M

For the cheap price, I didn't expect much more. The beds were fairly comfortable with clean linens. The bathroom however was not clean. There was a wad of hair stuck in the drain of the sink and the inside of the toilet was very dirty. We stayed only for a night to catch a flight the next day and it served its purpose... close to the airport
Stayed 1 night in Sep 2018

8/10 Good

Matt, oshawa canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the sights. Safe area. Karnak temple is close. No complaints. Local stores and food etc.
Stayed 2 nights in Dec 2017

6/10 Okay

ARTYOM

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water
It's a bit far from touristy areas so you will need to take a taxi to get anywhere, also it's probably OK to stay there a night or two but definitely not for long especially since there is no hot water,Mercedes(supervisor) tried to do her best to get me back to airport and they also took pictures of the taxi before letting me get in the taxi to airport,it did not make me feel super safe but I sure appreciate hotel employees effort!!!
Stayed 2 nights in Sep 2017

8/10 Good

Emma

Liked: Cleanliness, staff & service
Ok
Hostel was good for Just a bed needed. Nothing in the local area and four miles into town. No English spoken at all but he managed to sort the wifi for us. Bed was too small for two peopl. Overall ok
Stayed 1 night in Aug 2017

8/10 Good

Abeer

Liked: Staff & service
Disliked: Room comfort
The staff were amazing, Mercedes went above and beyond to help us get back to the airport. The beds were hard to get comfortable in and the jacuzzi was nice but a bit dirty and took some effort before using. Overall a good place for a quick stay.
Stayed 1 night in Jun 2017
Thanks for your comment. We are working on improving our services.

10/10 Excellent

Luis arnulfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2019
Response from Irvin on 15 Mar 2019
Gracias por su mensaje. Nos alienta a seguir dando lo mejor a nuestros clientes.

10/10 Excellent

jtunjun, 京都

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Reclamo
Estoy inconforme según reserve la habitación con jacuzzi y nada llegue es una habitación común y me cobraron lo mismo sin el.jacuzzi
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable
Lugar limpio, ducha caliente, habitación cómoda. Gracias por sus atenciones
Stayed 1 night in May 2018

4/10 Poor

ramon

Disliked: Property conditions & facilities
es un motel
es la primera vez que expedia me desepciona,,,,el hotel que en realidad es un motel,,,,no se expecifico eso precisamente yo lo alquile como hotel ,,,,,y no es asi,,,,,la zona una de las mas conflictivas junto al callao,,tuve mis precauciones,,,,en mi caso me gusta tener toda la informacion que requiero y asi poder tomar mis desiciones,,,
Stayed 1 night in Nov 2017
Response from Irvin on 28 Dec 2017
Hola Ramon. Una lástima que tu experiencia no haya sido la mejor. Particularmente donde estamos no es conflictiva como mencionas. Sin embargo, tomamos tu comentario como feedback para mejorar.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio personalizado de parte del personal, amables y capaces
Stayed 2 nights in Nov 2017
Response from El Gran Caiman on 4 Jan 2018
Gracias por el comentario. Trabajamos para seguir mejorando.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio personalizado de parte del personal, amables y capaces
Stayed 2 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Dåligt boende
Personalen kunde inte ett ord engelska och det var otroligt lyhört. Inte ett bra område att bo i heller.
Stayed 1 night in Oct 2017

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia
Solo hubo un inconveniente la habitación necesita reparación del baño
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

2/10 Terrible

JUAN CARLOS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017