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Reviews of Hostal Marbella

2.5 out of 5
Hostal Marbella
Jirón Washington 1266, Lima

Reviews

6.8
Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are really hard, it's like sleeping on hard wood floors and it was waaayy too noisy. Especially you can hear almost everything from your room because of how the building is made.
Stayed 2 nights in Jan 2020

2/10 Terrible

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel locked me inside demanding money
Although I had pre-paid and checked in without question, after I checked out and just after I called an Uber to go to the airport, staff accused me of not paying for my stay and locked me in the hotel, demanding payment, while my Uber waited outside. I showed the staff the payment page on the Hotels.com app and they continued to demand payment. When I got out of the hotel and got in my Uber, the staff chased me out onto the street, stopped the car and tried to get me out of the car, telling the driver I hadn't paid. Fortunately, the Uber driver took my side and we left. I believe this hotel was trying to extort money out of me, hoping I would give them cash so I wouldn't miss my ride and my flight. They had a whole day to check that they had received payment (in a call after the episode, Hotels.com confirmed they did receive payment). I would warn all travellers against staying at this hotel. This was a dangerous and scary situation. I have informed Hotels.com of what happened and I have asked them to remove this property from their listings or risk liability for future travellers who are locked in the hotel and harassed for money. This was a frightening and horrible experience.
Stayed 1 night in Sep 2019

8/10 Good

Vinicius

Liked: Cleanliness, staff & service
O atendimento da dona é ótimo e ela e o pessoal são muito amáveis. A estrutura é simples, de Hostel mesmo
Stayed 3 nights in Nov 2019

8/10 Good

Expedia Relocations

Stayed 4 nights in Nov 2019

10/10 Excellent

Rolo, Córdoba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el trato de la señora encargada,me sentí seguro y descansé muy bien
Stayed 1 night in Jul 2019
Response from Hostal Marbella on 26 Aug 2019
Un placer atenderte. Te esperamos