I stayed at this property 5 years ago and really enjoyed it. This time, not so much. We stayed on the 4th floor above the lobby, and there was a pump noise that came on about every 5 mins and lasted for about 7 seconds at a time. It wasn’t too bad during the day, but at night it was very loud. I asked the. Front desk about it and they sent someone up to ask about it. It wasn’t happening when the person arrived, but there is no way they didn’t know what I was referring to. I have a hard time believing that I am the only person to have mentioned it.
Then we couldn’t get the thermostat to com on so we could start the a/c. I told the desk about it and when we returned to our room the thermostat was working. The next night we couldn’t get it to work and left the sliding door open all night to try and get some cool air in the room, a losing battle. We both ended up sleeping horribly and when I brought it up to the front desk again the told me that the thermostat doesn’t work if the sliding door is open. When I asked why they hadn’t let me know that the first time I had an issue, they just repeated that the thermostat doesn’t work with the door open.
I just want you to know that I am not a person that ever complains about rooms or dinners. I’m easy to please, but these issues were all big ones.