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"The room was very cold, and despite raising this with staff, I was initially told that the heating was functioning correctly. After complaining again, the heating was eventually turned on, which was appreciated; however, the unit was extremely loud and could not be used throughout the evening. The walls are also very thin, and noise from neighbouring rooms is easily heard. The room did not include any tea or coffee facilities, which I would consider a basic expectation for a four-star hotel. I also requested an iron but was informed that one was not available and that I would need to pay €5 for a shirt to be ironed instead. On a positive note, the breakfast was of good quality and the staff were very friendly. However, I would choose to stay at a different hotel on my next visit."

"The hotel is conveniently located just a short distance downhill from Piazza Garibaldi (the entry to the main pedestrian zone of Cortona). However, parking is on-street nearby and arriving on a fine Saturday afternoon, it was challenging to find a space. I had to park in a paid space located a distance away for check-in, and only managed to find a free spot later when the day tourists had left. Parking issues aside, the hotel itself is lovely and cosy, and all the staff I met, from reception to restaurant, were genuinely warm and attentive. The breakfast was a standout – instead of the usual dry scrambled eggs and limp bacon, there was asparagus wrapped in bacon, baked eggplant topped with diced tomato, baked stuffed tomatoes, fried eggs with avocado slides, and many more visually appealing dishes I did not have space in my stomach to sample. I have never had such a unique and delicious hotel breakfast anywhere. The hotel also offered some small bites for happy hour in the evening, but these were not as good as breakfast and were quickly gone without being replenished. I got a very good deal on Expedia, visiting in the off-season in late November. If the price is right, I would definitely stay at Hotel Villa Marsili again if I return to Cortona or its vicinity. Highly recommended hotel!"

"The hotel amenities, comfort, hospitality are top notch. Should easily be a 4-star hotel! "

"Excellent staff and experiences! We had a wonderful time."

"Room was wonderful, bathroom spacious and well appointed. Staff amazing and so friendly "

"it was very clean but furniture was very old, curtain was dirty, wooden part was chipped, tasteless, smell of cigarett "

"great view, very clean, friendly staff"

"Excellent staff. They went above and beyond. Someone in our party was ill and they suggested they would call a doctor and he would come to the resort. Within an hour the Dr arrived assessed situation provided prescription so our vacation was not disrupted. Excellent. "

"There is sometimes a fine line between rustic and dilapidated, but this property is definitely the latter. It is tired and dated, there is exposed wiring, the cot was broken, the fridge leaks water, the bathrooms are frankly grim and the aircon barely copes at maintaining 22 deg C. The house was the family home of the man who lives in a small part of the house. He can enter your part of the house whenever he wishes, and does so frequently and unannounced. It was his home, and feels like he has been relegated to the granny annexe but still misses his house. It could be a great property. It wouldn’t need much in the way of investment.The pool is lovely and large. It is an above ground pool (note the careful photography on the site that does not make this obvious). It is shallow, but apart from that provided lots of entertainment.The location is great and Arezzo is a lovely town and you are within an hour of Sienna, Florence and a bit further to many other famous destinations."