Hotel was terrible in all area of its business. Do not stay here.
ROOMS were shabby and not worthy of the boutique hotel price charged. There was a strange smell in the corridors and rooms akin to urine and disinfectant. The bathroom was cheap, poorly install and smelled of damp as a result of poor extraction.
CLEANLINESS was at the bottom of the to-do list of this hotel. Generally untidy and dirty throughout. A strange system of room servicing whereby they would leave clean towels on the dirty carpet floor outside the door each morning. Policy was not to service the room until 3rd night for green reasons but a cost cutting exercice.
STAFF were generally unfriendly, unhelpful and rude. There were countless examples of interactions that left us suprised, from poor check-in to terrible service at breakfast. One morning,we were told to vacate the breakfast room so that they could set up for another event. However, we were still within 7am to 10am breakfast service period. On the weekend, they would not serve Lunch and there was no alternative to eat. We had to drive to the city centre.
SERVICE was generally poor throughout the stay. I heard staff make numerous disparaging comments about guest. They seemed poorly trained with little to no supervision or visible management.
Overall, I wish i had booked City Centre Hotel. I did not feel safe in the area at all.