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Reviews of Planet Hollywood Resort & Casino

4 out of 5
Planet Hollywood Resort & Casino
3667 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.6

Good

Rating 10 - Excellent. 5958 out of 14978 reviews" "
Rating 8 - Good. 3906 out of 14978 reviews" "
Rating 6 - Okay. 2337 out of 14978 reviews" "
Rating 4 - Poor. 1547 out of 14978 reviews" "
Rating 2 - Terrible. 1230 out of 14978 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon, Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fav place on the Strip!
Stayed 4 nights in Apr 2024
Response from John on 26 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Charles

Travelled with group
My room was next to the elevator system, noisy as hell all night long. Pay a resort fee but then pay for a towel and chair by the pool. No coffee or water in the room. Very disappointed.
Stayed 4 nights in Apr 2024
Response from John on 26 Apr 2024
Hello Charles, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a ticket to Scorpions residency, so staying at PH was a no-brainer, but I was pleasantly surprised - every single staff person I encountered was friendly and helpful. Every hotel nowadays has myriad additional fees, so I can't complain too much that room was nearly 2x advertised rate. Suited my needs. Would stay there again if the opportunity presents itself. Also worth noting, super-easy rideshare point, not 2 miles away like some hotels..
Stayed 2 nights in Apr 2024
Response from Christina Banks on 25 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I stayed for 5 days! We loved it here. Perfect location, right in the heart of the strip. Lots of dining options and fast food within 2-10 minutes walking. Property and rooms were clean. Couldn’t hear any road noise or noise from other rooms. Pool area was a fun spot to chill for a relaxing day. Recommend!!!
Stayed 4 nights in Apr 2024
Response from Dan on 25 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

4/10 Poor

Frank

Disliked: Cleanliness, amenities, property conditions & facilities
room was NOT clean. Bed, floor, shower, tub all dirty.
Stayed 1 night in Apr 2024
Response from Dan on 25 Apr 2024
Hello Frank, thank you for providing your feedback on your most recent stay.  Please contact Planet Hollywood directly to speak to a member of management regarding your experience.

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Apr 2024
Response from Ruby on 25 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Cheryll Dane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and also cheaper than others. Easy checkin and out. Also, clean and more updated than other closer hotels
Stayed 1 night in Apr 2024
Response from John on 26 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Karen, Cedar Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got upgraded to a beautiful room. Very clean and comfortable with a nice view of the strip. Staff was wonderful.
Stayed 1 night in Apr 2024
Response from JD on 25 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Godfrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to everything plus miracle mall is next to hotel and still a great hotel.
Stayed 2 nights in Mar 2024
Response from John on 25 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

John

Travelled with group
Disliked: Cleanliness, staff & service, amenities
I booked a king room and was given a queen. Front desk wouldnt help with a king because i was checking in late. Bianca was very rude and thought I was an inconvenience. Had to call 3 times and wait a day for a tv remote. Room wasnt serviced so i had to call for towels. First time staying here so not sure what goes on.
Stayed 3 nights in Apr 2024
Response from John on 25 Apr 2024
Hello John, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

chet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was our 5th time in Vegas, it was by far the best, the Planet Hollywood was right in the center of everything we wanted to do, we were on the 36th floor and were able to look out our widow at the Bellagio water fountains. great view of the the strip. be sure to eat at Earl of sandwich, great breakfast and lunch
Stayed 7 nights in Apr 2024
Response from Kimberly on 25 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jordan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time renting a car while in Vegas and PH's parking garage and directions were top notch. Great experience
Stayed 3 nights in Apr 2024
Response from Kimberly on 25 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Emily

Travelled with partner
Liked: Amenities, property conditions & facilities
Walkable
Stayed 3 nights in Apr 2024
Response from Kimberly on 25 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Kevin L, North Mankato

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Bathroom smelled of sewer all three days and safe was locked with door open so couldn’t use. Told cleaning staff and called guest services about both. Neither issue was resolved.
Stayed 3 nights in Apr 2024
Response from Dan on 24 Apr 2024
Hello Kevin, thank you for providing your feedback on your most recent stay.  Please contact Planet Hollywood directly to speak to a member of management regarding your experience.

8/10 Good

Anmar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Dan on 24 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Paul Lawrence

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With it being our first time to Vegas we loved everything about our stay and our resort! However we could really do without all of the people who try to sell you things such as passes. Can’t wait to go back to enjoy the pool and bar area! Cafe Hollywood hands down the best milkshakes we’ve ever had!
Stayed 4 nights in Apr 2024
Response from Dan on 24 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

William, Eau Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very good BUT resort fees should be included with the advertised price.
Stayed 1 night in Apr 2024
Response from ALM on 24 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and clean. Room was next to Elevators and there was constant noise. Room was warm and never felt like AC was working
Stayed 2 nights in Apr 2024
Response from ALM on 24 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and very quiet slept good all night😀
Stayed 4 nights in Apr 2024
Response from Doug on 24 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Mladen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Kimberly on 25 Apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joel checked us in and was very helpful, informative & polite. Thank you Joel!
Stayed 1 night in Apr 2024
Response from ALM on 24 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Yeilyn

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Kimberly on 25 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and friendly staff.
Stayed 5 nights in Apr 2024
Response from Doug on 24 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Jeffrey

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room reeked of weed. I paid for a smoke free room. They have a notice in the room stating they have sensitive smoke detection equipment installed and a $500 fine for violation. I think that’s a lie and question the smoke detection system, cleaning practices and management/staff commitment to provide a nonsmoking safe stay.
Stayed 3 nights in Apr 2024
Response from ALM on 24 Apr 2024
Hello Jeffrey, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Casi todo bien en mi estadia en el hotel,el unico detalle que no me gusto es la limpieza de el cuarto, el piso de el baño estaba muy sucio. Todo lo demas muy bien.
Stayed 2 nights in Apr 2024
Response from Michelle on 24 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Angela, Prince George

was a great location and super east to get around
Stayed 4 nights in Apr 2024
Response from Dan on 24 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Wimonnat

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Dan on 24 Apr 2024
I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

JamIchael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kimberly on 25 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

John, Lemoore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Dan on 24 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. It’s so big you will probably get lost but lots of signs to find your way. Would definitely stay again.
Stayed 3 nights in Apr 2024
Response from Michelle on 23 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kiosk doesn’t offer early check-in
Stayed 1 night in Apr 2024
Response from ALM on 23 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Neal

window view (that I paid extra for) is obscured by advertisement placed on outside of window; cleaning solution used is horrible, and we had to leave the room for many hours until airing out the room
Stayed 3 nights in Apr 2024
Response from ALM on 23 Apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

DAVID, Monument

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice for the price!
Stayed 2 nights in Apr 2024
Response from ALM on 23 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Daniel

Travelled with partner
Great
Stayed 3 nights in Apr 2024
Response from ALM on 23 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Kenny, BROOKLYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from ALM on 23 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Kathy

Travelled with partner
Disliked: Amenities
Would have been great in its day but is in need of a refurbish. Very tired in the rooms. Was expecting a lush pool oasis but instead a concrete overpriced selection of cabanas and daybeds. Basic tea and coffee making facilities in the room would of been nice 😊
Stayed 4 nights in Apr 2024
Response from Doug on 23 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service
The worst part is the over one hour long check in queue. It shouldn’t take that long. Other than that, decent stay and nice location
Stayed 1 night in Apr 2024
Response from John on 23 Apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Adamary

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I think like it’s that they charge a resort fee of $50 per day? For what? Dont understand why we have to pay more besides of what we’re already paying.
Stayed 2 nights in Apr 2024
Response from John on 23 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

John, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet took longer than expected, we should have just self-parked. Front desk was amazing, very quick and easy. Cafe Hollywood was great, the food was top notch. Love the casino, definitely recommend. The concert venue was superior, great show! We will definitely be back. Keep up the great work Planet Hollywood, you guys are my resort of choice from here on out!
Stayed 1 night in Apr 2024
Response from John on 23 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the cleanness an stuff was great check out was not so easy to do nor could I check out button was not allowing me an the line was at least an two hour wait
Stayed 2 nights in Apr 2024
Response from Doug on 23 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from John on 24 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

christina t

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Planet Hollywood is centrally located. Tons of restaurants and shops in the hotel. Also a variety of entertainment options within the hotel.
Stayed 3 nights in Apr 2024
Response from Michelle on 23 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Gretchen

Liked: Cleanliness, amenities, property conditions & facilities
Proximity to shops, dining and location of concert venue. So easy to get to the show!
Stayed 1 night in Apr 2024
Response from Christina Banks on 23 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

James Eric

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from John on 23 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities
Check in was quick and easy. Room was clean but smaller than I expected. My room was by the elevators and thus noisy, whether or not the elevator stopped on my floor. This was mentioned at check in but I was not offered an upgrade. The Glass Bar was very nice with good service provided by a friendly service. Ate dinner at the Strip House, the food was excellent and the service was exceptional.
Stayed 2 nights in Apr 2024
Response from Ruby on 22 Apr 2024
We are happy to hear that you have enjoyed your stay with us! Guest satisfaction is our number onepriority and we will work hard to fix on the issue you experienced. I hope you will view this negative experience as an isolated incident. We look forward to welcoming you back on your next visit!

10/10 Excellent

steve

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from ALM on 23 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Diane, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone thing was great for our one night stay over after the Scorpions concert, but 40 parking per NIGHT is a bit ridiculous when one is staying at the hotel. God knows that PH makes enough money, especially at the bars where a shot of Honey Jack Daniel’s was 19 per shot at The Glass Bar. We are locals too.
Stayed 1 night in Apr 2024
Response from Ruby on 22 Apr 2024
We are happy to hear that you have enjoyed your stay with us! Guest satisfaction is our number onepriority and we will work hard to fix on the issue you experienced. I hope you will view this negative experience as an isolated incident. We look forward to welcoming you back on your next visit!

10/10 Excellent

WILLIAM P DOS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and a lot of convenience around !!
Stayed 2 nights in Apr 2024
Response from Christina Banks on 22 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for a quick overnight on way to Arizona and it was convenient and staff friendly.
Stayed 1 night in Apr 2024
Response from Christina Banks on 22 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and busy but overall good experience, would stay again
Stayed 5 nights in Apr 2024
Response from Kimberly on 22 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!