6/10 Okay
Melissa R.
5 Aug 2023
Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
Nice location, GREAT communication with property owner, EXTREMELY POOR HOUSEKEEPING!
The property owner was very prompt in staying in touch with me and returning my messages. They answered all questions in a timely manner.
When checking in, there was no early access....not one single minute early...so we had to wait for 45 minutes in the lobby.
The room looked very nice with an excellent view....HOWEVER, as we started looking around and got further into our stay, we recognized quite a few things that were filthy.
1. The ceiling vent in the bathroom had about 1/4 inch thick of dust hanging from it
2. There were loose hairs all over the floor in the bathroom
3. The floors needed mopped; you could see where people had stepped into water with their dirty feet on the bathroom floor and took steps.because of their dirty foot prints being left behind.
4. The grout in the shower needs scrubbed
5. The kitchen drawers & refrigerator needed a good cleaning
6. IF they did any kind of dusting, they did very minimal
8. The carpet had not been vacuumed prior to our arrival as there were obvious signs of food and trash left on the floor.
On our 3rd night (of 7 nights total), we called down to the hotel desk because we were low on toilet paper. They referred us to the housekeeping company that services our unit.The office was closed until the next morning so we had to callback. When asked to bring more, the operator as much as accused me of lying about needing more saying that there were 2 extra rolls left..there was only 1 & I guess we use alot. VERY UNPROFESSI
Melissa R.
Stayed 3 nights in Jul 2023