6/10 Okay
Jeffrey
7 Apr 2024
Liked: Cleanliness, property conditions & facilities
Not sure how they can call this Lucky Gem “Penthouse” Suite. It’s on the 5th floor. Technically the Penthouse Suites are floors 29-36.
For a party of 5 for a 5 night stay we received 1 oz shampoo, 1 oz conditioner and 1 oz body wash. When making simple / reasonable requests such as additional shampoo, conditioner, and a change of towels after the 3rd night. We were threatened with additional charges. Only 4 sets of towels were delivered and after being promised that housekeeping would bring a 5th, they never did. The front desk can’t help, requests are communicated through Expedia. Mantenance did respond to a clogged toilet very quickly though. The location and amenities were great.
Jeffrey
Stayed 5 nights in Mar 2024