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Reviews of Orlando Marriott Lake Mary

4 out of 5
Orlando Marriott Lake Mary
1501 International Pkwy, Lake Mary, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 330 out of 538 reviews" "
Rating 8 - Good. 123 out of 538 reviews" "
Rating 6 - Okay. 39 out of 538 reviews" "
Rating 4 - Poor. 23 out of 538 reviews" "
Rating 2 - Terrible. 23 out of 538 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the property felt safe, it was quiet, and there were several dining options. The convenience of nearby highways made getting to other areas easy. There was convenient self parking and friendly staff. I totally enjoyed my stay and I will go back.
Stayed 3 nights in May 2024

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2024

4/10 Poor

Deanna

Travelled with partner
Disliked: Amenities, property conditions & facilities
They charge for breakfast also. Service went down and prices went up. We are done with Mariott Hotels
Stayed 1 night in May 2024
Response from General Manager on 12 May 2024
Dear Valued Guest,Thank You for taking your time to provide us withvaluable feedback. We appreciate you visiting our hotel and hope you will return to Marriott in your future travels.Please feel free to contact me prior to your next visit to our hotel and I would be happy to include Breakfast complimentaryHospitablyYours,Bruce Skwarlo,General Manager

6/10 Okay

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
was trying to book a room reserved for a wedding party. The Marriot system was down that day. When it came back up the next day I was told there were no rooms available for that event and quoted a price twice as much. I ended up going through Expedia for a less expensive room. When I brought this up on check in the girl just giggled and said there was nothing she could do. The Wedding group was under the name Graffy. They not only reserved rooms but paid for a meet and great on Saturday night and a brunch on Sunday morning. Your hotel was very nice. Your customer service NOT SO GOOD!
Stayed 2 nights in May 2024

10/10 Excellent

Charity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 2 May 2024
Dear Valued Guest,Thank you for your valuable feedback. We hope you may return on a future visit to the north Orlando area.Hospitably Yours.Bruce SkwarloGeneral Manager

8/10 Good

yanick

Travelled with family, Business traveller
I was supposed to get a 2 queens bed but I got 1 queen and a sofa that was a disappointment
Stayed 2 nights in Apr 2024
Response from gm on 2 May 2024
Dear Valued Guest,Thank you for your valuable feedback. We hope you may return on a future visit to the north Orlando area.Hospitably Yours.Bruce SkwarloGeneral Manager

8/10 Good

annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your valuable feedback from your recent visit to our hotel. It is always encouraging to hear positive and negative feedback so we may continue to improve ourhotel operations. Your feedback has been shared with our management team as a way to improve the guest experience we deliver. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you back on a future visit to the north Orlando area. Hospitably Yours, Bruce Skwarlo, C.H.A. General Manager Orlando Marriott Lake Mary bruce.skwarlo@marriott.com 407-995-7004

10/10 Excellent

Scott

Very nice place. The employees and manager were extremely accommodating and very helpful. I’d definitely recommend.
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on 29 Apr 2024
THANK YOU FOR TAKING YOUR TIME TO REVIEW OUR HOTEL. WE APPRECIATE YOUR FEEDBACK AND HOPE YOU HAVE THE OPPORTUNITY TO RETURN ON A FUTURE VISIT TO THE NORTH ORLANDO AREA.BRUCE SKWARLO,GENERAL MANAGERBRUCE.SKWARLO@MARRIOTT.COM

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GENERLA MANAGER on 29 Apr 2024
THANK YOU FOR TAKING YOUR TIME TO REVIEW OUR HOTEL. WE APPRECIATE YOUR FEEDBACK AND HOPE YOU HAVE THE OPPORTUNITY TO RETURN ON A FUTURE VISIT TO THE NORTH ORLANDO AREA.BRUCE SKWARLO,GENERAL MANAGERBRUCE.SKWARLO@MARRIOTT.COM

8/10 Good

Steve, Carol Stream

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area around the hotel.
Stayed 3 nights in Mar 2024
Response from GENERAL MANAGER on 29 Apr 2024
THANK YOU FOR TAKING YOUR TIME TO REVIEW OUR HOTEL. WE APPRECIATE YOUR FEEDBACK AND HOPE YOU HAVE THE OPPORTUNITY TO RETURN ON A FUTURE VISIT TO THE NORTH ORLANDO AREA.BRUCE SKWARLO,GENERAL MANAGERBRUCE.SKWARLO@MARRIOTT.COM

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing atmosphere!
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on 29 Apr 2024
THANK YOU FOR TAKING YOUR TIME TO REVIEW OUR HOTEL. WE APPRECIATE YOUR FEEDBACK AND HOPE YOU HAVE THE OPPORTUNITY TO RETURN ON A FUTURE VISIT TO THE NORTH ORLANDO AREA.BRUCE SKWARLO,GENERAL MANAGERBRUCE.SKWARLO@MARRIOTT.COM

2/10 Terrible

Roger

Liked: Staff & service, property conditions & facilities
I ended up at the Marriott Courtyard property at 2:00 am I can’t walk far at all so I was obligated to stay there That’s fine since that’s where I thought my reservation was for I wonder if I paid for two rooms last night?? Oh well after arriving at the Courtyard hotel everything went smoothly and I bedded down The property and facilities are all super
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Roger,Thank you for your comments. Please call us a 407-995- 1100 and ask for our Front Desk Manager. We can research your issues.Bruce Skwarlo, General Manager

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would highly recommend this place
Stayed 6 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Ms. Tammy,Thank You for your valuable feedback and we hope to see you on a future trip to North Orlando!Bruce SkwarloGeneral Manager

8/10 Good

victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is good.
Stayed 1 night in Mar 2024
Response from Bruce on 10 Apr 2024
Dear Guest,Thank you for your feedback and we hope to host you ona future visit to our area.Bruce SkwarloGeneral Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. We will return.
Stayed 4 nights in Mar 2024
Response from Bruce on 10 Apr 2024
Dear Guest,Thank you for your feedback and we hope to host you ona future visit to our area.Bruce SkwarloGeneral Manager

2/10 Terrible

Janet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shameful that they wouldn’t give us a refund when our flight was cancelled, so we couldn’t stay at their property.
Stayed 2 nights in Mar 2024
Response from Bruce on 10 Apr 2024
Dear Guest,Thank you for your feedback and we hope to host you ona future visit to our area. Please contact me and I would be delighted to offer you a 50% discount Bruce SkwarloGeneral Manager

8/10 Good

Lori, Oneida

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I only gave a one star for cleanliness because they had four glass glasses in the room and two were filthy. Also the ice bucket had a new bag on it but inside had been used and had some weird red stuff in it. Bathroom shower glass was dirty. But all in all, it had been updated a year ago and they did a good job. I just needed a place to rest my head for one night and it was very convenient to get to the Sanford Airport.
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 29 Apr 2024
THANK YOU FOR TAKING YOUR TIME TO REVIEW OUR HOTEL. WE APPRECIATE YOUR FEEDBACK AND HOPE YOU HAVE THE OPPORTUNITY TO RETURN ON A FUTURE VISIT TO THE NORTH ORLANDO AREA.BRUCE SKWARLO,GENERAL MANAGERBRUCE.SKWARLO@MARRIOTT.COM

10/10 Excellent

Vincent, Brentwood Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Bruce on 10 Apr 2024
Dear Guest,Thank you for your feedback and we hope to host you ona future visit to our area.Bruce SkwarloGeneral Manager

10/10 Excellent

Jeremy, Altoona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay...clean and convenient. Loved "The Club" and the lobby bar. Highly recommend!
Stayed 4 nights in Feb 2024
Response from Bruce on 10 Apr 2024
Dear Guest,Thank you for your feedback and we hope to host you ona future visit to our area.Bruce SkwarloGeneral Manager

8/10 Good

John, Ormond Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for Grandson’s golf tournament. Hotel was clean, updated and very convenient to nice restaurants.
Stayed 1 night in Feb 2024
Response from Bruce on 10 Apr 2024
Dear Guest,Thank you for your feedback and we hope to host you ona future visit to our area.Bruce SkwarloGeneral Manager

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was in walking distance. Lots of diverse food options
Stayed 2 nights in Feb 2024
Response from Bruce on 10 Apr 2024
Dear Guest,Thank you for your feedback and we hope to host you ona future visit to our area.Bruce SkwarloGeneral Manager

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Property was lovely. Staff was pleasant, professional and accommodating
Stayed 1 night in Feb 2024
Response from Bruce on 10 Apr 2024
Dear Guest,Thank you for your feedback and we hope to host you ona future visit to our area.Bruce SkwarloGeneral Manager

2/10 Terrible

Ana Paula

Stayed 1 night in Feb 2024
Response from General Manager on 8 Apr 2024
Ms. Paula,Thank you for your feedback and please let me know when you return to our hotel and I would be delighted to make sure we correct the issues that lead to your inconveniences. Bruce Skwarlo

10/10 Excellent

Mitchell

Stayed 1 night in Feb 2024
Response from Bruce on 10 Apr 2024
Dear Guest,Thank you for your feedback and we hope to host you ona future visit to our area.Bruce SkwarloGeneral Manager

10/10 Excellent

darlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room but, gap under door lets noise in.
Stayed 1 night in Feb 2024
Response from Bruce on 10 Apr 2024
Dear Guest,Thank you for your feedback and we hope to host you ona future visit to our area.Bruce SkwarloGeneral Manager

10/10 Excellent

Sarah

Travelled with family, Travelled with group
Liked: Amenities
Wonderful property!
Stayed 1 night in Feb 2024
Response from Bruce on 10 Apr 2024
Dear Guest,Thank you for your feedback and we hope to host you ona future visit to our area.Bruce SkwarloGeneral Manager

8/10 Good

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel and conference center. Room was clean and bed was very comfortable.
Stayed 1 night in Jan 2024

8/10 Good

MEGHAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

ariel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to major highway Good option for dinning
Stayed 2 nights in Jan 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kasheena

Stayed 1 night in Jan 2024

10/10 Excellent

Padmini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish they had freeo coffee in the morning
Stayed 2 nights in Jan 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Holliday

Stayed 2 nights in Dec 2023

10/10 Excellent

Brian

Stayed 3 nights in Dec 2023

10/10 Excellent

Kathleen

Stayed 1 night in Dec 2023

4/10 Poor

Anjanette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
When I arrived they did not have my reservation. Had to get a manager to find reservation by calling Expedia. There was only one overwhelmed (doing a good job) desk agent checking people in. There was a large amount of teenagers, looked like a baseball tournament, all over the hotel running up and down the halls. Super loud until midnight and the walls/doors did not block the rain well. Not my favorite stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Corrinne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Paula

Stayed 1 night in Dec 2023

8/10 Good

Holliday

Liked: Cleanliness
The front desk not very present or quick. The elevator had something spilled on the wall and wasn’t cleaned the entire time I was there. Lived the snack bar for food area as I needed to grab a bar everyday so that was convenient.
Stayed 3 nights in Nov 2023

8/10 Good

Anibal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Noel

Stayed 1 night in Oct 2023

8/10 Good

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do recommend
Stayed 2 nights in Oct 2023

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023

6/10 Okay

Lindsay

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Marriott (Lake Mary)
Beautiful hotel. However, was over charged for my room (even after final bill) Only 2 people allowed to eat breakfast at one time.
Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023