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"Conserva los detalles de un hotel tradicional excelente !!"

"Over all ver good. The second stay was a bit of a challenge because I have to change rooms after I unpacked. The heater was not working. Was told give it some time it will heat up. It didn’t. Maintenance was very nice, but I still wound up having to change rooms. "

"We stayed in one of the panoramic rooms -only way to do it. Incredible views. Rooms are clean, need a little pain touch up but otherwise great. We had a little balcony that was nice for sitting/relaxing. 24hr coffee/treat area was super cute and convenient. Location was great for exploring and train station. Spa was small but nice. The sauna doesn't get super hot and the steam room is crazy hot but otherwise it was nice to have them. Would def come back for nicer weather as they had a lot of outdoor spaces and outdoor bar that looked fun. "

"Excellent"

"Good location next to the train station and a short walk to Lake Geneva. Lots of restaurants in the area. "

"I stayed at this hotel for only one night and the experience was extremely disappointing. For a hotel carrying the name Freddie Mercury, the minimum expected would be basic cleanliness and maintenance, but unfortunately that was not the case. When I entered the room, I immediately noticed several black hairs on the bed sheets, and there were also hairs on one of the pillows. This is absolutely unacceptable for a room that is supposed to be prepared for new guests. It gives the clear impression that the bedding was not properly cleaned or changed. In addition, there was no toilet paper in the bathroom, which is a very basic thing that any hotel should check before a guest arrives. The floor next to the bed headboard was dirty, and the headboard itself was detached from the bed and simply leaning against the wall, showing a clear lack of maintenance. To make matters worse, the TV remote control did not work. Overall, there were far too many basic problems for a one-night stay. Serious issues with cleanliness and organization that make the experience far below what should be acceptable. This place clearly needs significant improvement."

"Staff super helpful"

"I chose this property as various reviews said "quiet"; however, it was very noisy. All night traffic, a sort of nightmare. Ended up sleeping with ear plugs, head phones and white noise. The toilet space was a tiny 1 sqm kind of campervan type, made in plastic - never seen anything like this before (maybe they are common in Geneve, but it was the first time I visited). There was no fan in the 'bathroom', which is a problem especially because the toilet space was so tiny... Staff was kind enough to let us leave the luggage there for a few hours, but other than that, the stay was not pleasant. "

"Check-in was fast with the very pleasant and helpful staff. The room was very clean and quite large by European standards, with excellent amenities in the bathroom. "