Outdoor pool, pool umbrellas
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Reviews of The Residency Hotel

4 out of 5
The Residency Hotel
39 A, Gulberg V, off Zafar Ali Road, Lahore, Punjab

Reviews

7.6

Good

Rating 10 - Excellent. 17 out of 46 reviews" "
Rating 8 - Good. 14 out of 46 reviews" "
Rating 6 - Okay. 6 out of 46 reviews" "
Rating 4 - Poor. 5 out of 46 reviews" "
Rating 2 - Terrible. 4 out of 46 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

A

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Noor, Sugar Land

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, very clean, and breakfast was excellent. I love the gym here. I will definitely come back to stay here.
Stayed 1 night in Jul 2023
Response from Suleman on 17 July 2023
Dear Mr. Noor,Thank you for your amazing review! We're glad you enjoyed the clean facilities, excellent breakfast, and our gym. We can't wait to have you back as our guest!Best regards,

2/10 Terrible

Uroj

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The staff was rude and prohibited my brothers to wear the national dress of the country (kameez/shalwar) which is disgusting to be in the country where you live and eating from.... not just that they made some stupid rules that you have to be shirtless around the pool area and can not go SHAME ON THE STAFF :( bad service ... never coming back ...
Stayed 1 night in Apr 2023
Response from Sulehri on 15 May 2023
Dear Ms. Uroj,Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We deeply regret the staff's behavior and the misunderstanding regarding the dress code. We will address this issue internally. We also apologize for any confusion about pool area rules. We appreciate your feedback and value your patronage. If you have any further concerns, please contact us directly. We hope to have the opportunity to welcome you back in the future.Best regards,M Suleman SulehriDirector SalesThe Residency Hotel

10/10 Excellent

Rabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

4/10 Poor

Muhammad

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Costly hotel but depends
It was just an OK hotel but for the price it was tbh not a great place they charged extra and then saying that they have upgraded my room which was pretty small but 1 thing don't stay here since costly
Stayed 1 night in Oct 2021

2/10 Terrible

Umar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book something else like 9tree
Be carefull old place, nothing works properly. Ac is useless. Only good thing outdoor pool. Tv remote doesnt work properly
Stayed 1 night in May 2021

6/10 Okay

Imran Chaudhry

Travelled with group
Disliked: Cleanliness
not worth the money
cockroach in the toilet, staff acted like it was no big deal. room service not great, took an hour to deliver breakfast.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good attendance and everything is clean and in good condition.
Stayed 2 nights in Feb 2020
Response from Suleman on 26 Feb 2020
Dear Guest, Thank you very much for taking time out for reviews and your kind gesture. We are glad to know that our entire staff make your stay comfortable. “The Residency” Hotel assures you that the best services will be offered on your each and every stay. Our goal is the satisfaction of guests by providing quality services, as they expect and deserve. We look forward to serve you for years. Best Regards, Muhammad Suleman Sulehri Manager Sales The Residency Hotel Lahore

4/10 Poor

Verified traveller

Stayed 3 nights in Feb 2020
Response from Suleman on 19 Feb 2020
Dear Guest, Greetings from The Residency Hotel! Thank you for taking the time to post your feedback on Expedia.com following your stay at The Residency Hotel. We always strive to provide the best services to our guests. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at “sales@rh.com.pk” and give us a chance to turn your experience around. We look forward to welcoming you back soon. Yours sincerely, M. Suleman Sulehri Sales Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Residency provided the best service I’ve ever experienced at a hotel abroad. They were extremely helpful in recommending our itinerary each day, organized our driver, etc. I would absolutely recommend this hotel to any international traveler to Lahore
Stayed 3 nights in Jan 2020
Response from Suleman on 14 Jan 2020
Thank you very much for taking time out for reviews and your kind gesture. We are glad to know that our entire staff make your stay comfortable. “The Residency” Hotel assures you that the best services will be offered on your each and every stay. Our goal is the satisfaction of guests by providing quality services, as they expect and deserve. We look forward to serve you for years.

2/10 Terrible

Zeeshan

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Terrible Service
Booked room for 4, 2 adults and 2 kids. However upon arrival the hotel was unable to provide extra bed/matress and duvet for the kids. One kid slept on the same bed with us and the second on the small cramped couch. No solution or compensation was offered. They did not even have extra pillows. Really disappointed. The manager did say he will offer complementary lunch as a goodwill, however later even that was not entertained and when asked they refused to comment or get back to us with an answer. Terrible service. Will not recommend going to this hotel especially with family.
Stayed 1 night in Dec 2019
Response from Suleman on 19 Feb 2020
Dear Zeeshan, My Guest service team has advised me of the service you received during your stay with us; first and foremost I want to sincerely apologize for this. Your feedback is extremely valuable to us, as we always strive to provide the best services to our guests, unfortunately on this occasion we did not meet your expectation. We assure you that we duly noted your concerns and will work towards improvement and team training and development accordingly. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at “sales@rh.com.pk” and give us a chance to turn your experience around. We look forward to welcoming you back soon. Yours sincerely, M. Suleman Sulehri Sales Manager

10/10 Excellent

Muhammad

Stayed 1 night in Dec 2019

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful boutique hotel
Stayed 1 night in Dec 2019
Response from M S Sulehri on 22 Dec 2019
Thank you for reviewing your stay with,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2019
Response from M S Sulehri on 22 Dec 2019
Thank you for reviewing your stay, Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly Iron and hair dryer was missing
Stayed 2 nights in Dec 2019
Response from MS Sulehri on 13 Dec 2019
Thank you for your feedback

10/10 Excellent

Soma

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Suleman on 30 Sept 2019
Dear Guest, Thank you for reviewing your stay with us, we look forward to welcome again soon,

8/10 Good

Saifee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Good value for money
Stayed 1 night in Aug 2019
Response from Sulehri on 16 Aug 2019
Dear Mr. Saifee, Thank you for reviewing your stay with us. We would like to welcome you again, soon

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities
Room was dirty bedsheet were dirty and not changed, washroom was leaking and stinky, room size wasn't good, gatekeeper didn't even opened the gate for drop off.
Stayed 1 night in Apr 2019
Response from Suleman on 2 May 2019
Thank you for your feedback, we will look into this and assure you that you will see the improvement upon your next stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Overall a very good experience
Stayed 2 nights in Apr 2019
Response from sulehri on 26 Apr 2019
Dear Guest, Thank you for your feedback,

8/10 Good

Zeeshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Sulehri on 22 Apr 2019
Dear Mr. Zeeshan, Thank you for taking time out to reviewing your stay with us, we feel happy to know that our staff make your stay comfortable We hope to welcome you again soon

8/10 Good

Basir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our holiday in Lahore.
We cannot say enough about this hotel. The staff were efficient, helpful and friendly. Our only complaint was the lack of consideration from the Health Club Instructors as they played their music very loud which disturbed us. We were in Lahore to attend a couple of weddings so we had a few very late nights and we liked to have a rest in the afternoon. They also have an exercise session on the outdoor patio which happened to be right outside the room where my Sister-in-law was staying. She was ill and was trying to get some rest but the loud music made this impossible. When we reported this to the front desk, they were very accommodating in assuring that the music was lowered. We understand that they have a state of the art gymnasium but they need to also be respectful of the guests who would like quiet. Regardless of this, we would highly recommend this hotel. We booked for 4 days and liked it so much we booked for another 11 days otherwise we would have booked into another hotel.
Stayed 6 nights in Dec 2018
Response from Sulehri on 9 Mar 2019
Dear Mr. Basir, Thank you for taking time out to review your stay with us. We are pleased to know that you enjoyed your stay. As you have pointed out about the laud music, we have discussed the issue with the management. We assure you that you will find improvement upon your next stay Thank you,

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room service food at the Residency is quite good, the staff are very attentive and the rooms are quiet. The only issue I have is that sometimes when I book and go to use the gym, they say it's not included in my booking. I don't know how to make sure it is every time, as that's the main reason I keep booking. It has such a great gym!!
Stayed 1 night in Feb 2019
Response from Sulehri on 18 Feb 2019
Thank you for taking time out for review your stay

8/10 Good

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Sulehri on 2 Feb 2019
dear guest, Thank you for taking time out for reviewing your stay

6/10 Okay

Loui

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Safe hotel but overpriced hotel. This hotel is only okay. Old carpets, my room was close to the kitchen or central production unit and made it noisy. Staff is courteous and helpful. They need to invest money to keep charging the rates they charge. The hotel needs investment and refurbishment. Either this, or lower the prices to reflect an outdated furniture, carpet, atmosphere, decor, style, etc. I would recommend for business and other occasions if you cannot find anything else a. bit more updated. It is okay for one or two nights. Food is not great but the prices suggest so. For instance, they sell "fresh juice" but what they mean is "freshly poured from a plastic tetra pack and extremely sugary".
Stayed 1 night in Jan 2019
Response from Sulehri on 21 Jan 2019
Dear Loui, Many thanks for taking the time to review your stay at The Residency. At the same time, I am sorry that the hotel did not meet all of your expectations. I will follow up on this matter with the entire team as we are always to striving to improve our services and selection. We hope that your travel plans bring you back to the hotel in the near future. Kind regards, M. Suleman Sulehri Sales Manager The Residency Hotel Lahore – Pakistan

4/10 Poor

Mohammad

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2018
Response from Sulehri on 30 Dec 2018
Thank you for reviewing your stay

8/10 Good

Naeem

Good positive experience. Overall veryfriendly and helpful staff. Pleasant stay. One negative feature is that the swimming pool is not temperature controlled making it redundant for use in November to March.
Stayed 1 night in Nov 2018
Response from Sulehri on 28 Nov 2018
Thank you for reviewing your stay

6/10 Okay

MAURICE

Liked: Staff & service
not 4 star quality
first there was no sign board (perhaps for security reasons). Friends could not locate the "hotel". It is old and a little run down. High priced for the condition. Staff were very friendly and helpful
Stayed 2 nights in Nov 2018
Response from Sulehri on 20 Nov 2018
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2018
Response from Sulehri on 14 Nov 2018
Thank you for taking timeout to review your stay with "The Residency" Hotel

10/10 Excellent

Susan, Lahore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, unfortunately the awful smell from outside has found its way inside the room, albeit mild, it is still unpleasant.
Stayed 1 night in Sep 2018
Response from Sulehri on 1 Oct 2018
Dear Susan, Thank you for your feedback, we will look into the matter. you will see the improvement upon your next visit Best Regards, M. S. Sulehri

10/10 Excellent

Gordon, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked swimming pool and gym facilities, coffee shop in lobby. Breakfast was average and good enough. Staff service, laundry excellent
Stayed 2 nights in Sep 2018
Response from Sulehri on 18 Sept 2018
We would like to thank you for reviewing your stay with us

8/10 Good

Zia, New York

Liked: Staff & service
Good Hotel.
This hotel is located in a quite neighborhood in Lahore, we stayed at this hotel for one night. The hotel staff was very friendly, breakfast was included, we enjoyed the Pakistani Chai (tea) in the morning with complimentary egg omelet. The hotel manager offered complimentary massage and there was no additional charge for delayed check out.
Stayed 1 night in Mar 2018
Response from Sulehri on 26 Mar 2018
Dear Zia, Greetings from “The Residency” Hotel Lahore! We are absolutely pleased to read that you enjoyed the genuine care and warm hospitality provided by our team. We are really Thankful to you for leaving such a glowing review and recommendation for the other travelers. It’s something we take great pride in. We hope to welcome you back soon for another amazing experience. Best Regards, M. Suleman Sulehri Sales Manager

8/10 Good

SHAHBAZ

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2018
Response from Sulehri on 7 Mar 2018
Dear Mr. Shahbaz, Thank you for taking timeout for reviewing your stay with "The Residency" Hotel

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel with poor wifi and no (or extremly)hot water
The hotel was ok. Staff was friendly, mainly Mr. Sufyan at the front desk. However, poor wifi which makes it difficult to do virtual meetings. Also, issues with hot water, bathroom was not that great. Overall, it's a pricey hotel. Probably, won't stay again if I can find an alternative.
Stayed 4 nights in Dec 2017
Thank you for taking the time to share your feedback following your stay at “The Residency” Hotel. Despite your very kind comments on our environment, felt comfortable staying and liking breakfast, we are very sorry to read that you were struggling to get WiFi internet speed. We are sorry about the inconvenience you felt. Your comments are of great value and we will make sure to discuss with our it team. We sincerely hope to have the opportunity of welcoming you back on a future occasion. Yours sincerely, Guest Relations Manager

10/10 Excellent

Hilda , NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time here at the Residency. Check in was great experience very prompt. Room spacious and clean . Fruit basket on arrival in room nice touch. Quiet hotel where you can rest after a long tiring 2 days of air travel. Highly recommended in good area of Gulberg.
Stayed 1 night in Dec 2017
Response from Sulehri on 11 Dec 2017
Dear Hilda, Greetings from “The Residency” Hotel Lahore! We are absolutely pleased to read that you enjoyed the genuine care and warm hospitality provided by our team. We are really Thankful to you for leaving such a glowing review. It’s something we take great pride in. We hope to welcome you back soon for another amazing experience. Best Regards, M Suleman Sulehri Sales Manager The Residency Hotel Lahore Pakistan

4/10 Poor

Syed Sarfraz

Disliked: Staff & service
Didn't get what the booking promised!
Upon checking in, we were first given a room different (smaller) than what was mentioned in our booking. When we complained, it was immediately changed to the larger room that we had booked. Our booking also included free bottled drinking water. We consumed the 2 small water bottles in our mini bar, which were promptly replenished. However when these bottles were consumed we were informed that we would now have to pay for the water! This was quite disappointing and despite my complaining to the room service as well as reception staff (both were quite uncooperative), we had to purchase bottled water from outside. I was hoping that the terms of our booking will be honoured without question but in this case this didnt happen which is a shame as otherwise it is a very nice property in a great location and with super fitness and pool facilities.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel with facilities
Good location. Good room Well placed Quite location Worth every penny

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location, very personalized service and over all great stay. The Check-in / check-out process was seamless and efficient. Car service availability round the clock was another plus. Courtesy pick up and drop off from airport. Comfortable, clean rooms. Professional, courteous staff. Gym was a bit crowded (open to membership) and breakfast needs minor up scaling. But over all, had a good stay, would recommend it and return, when visiting Lahore.

6/10 Okay

Amrit

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
All was ok. They have AC timed to shut off at midnight so that they could save on electricity. That was cheap, done on purpose.

6/10 Okay

Rosemary, Leeds

Nice, quiet hotel but overpriced
A nice hotel, no frills, but not the best value for money

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jul 2019
Response from Sulmen on 2 Aug 2019
Dear Guest, thank you for reviewing your stay with us,

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Sulehri on 2 Oct 2018
Thank you for 5 Star review

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
전반적으로 만족하지만 청결 상태를 별로임. 특히 화장실에서 하수구 냄새가 올라옴. 또한 와이파이가 매우 약함
Stayed 4 nights in Jul 2018
Response from Sulehri on 1 Aug 2018
Thank you for taking time out to review your stay, I will discuss with concerning departments You will see the improvement upon your next visit

10/10 Excellent

Chand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent It’s was great stay in Residency Hotel.
Stayed 1 night in Jun 2018
Response from M. S Sulehri on 9 June 2018
Dear Mr. Chand Thank you for perfect rating

8/10 Good

Marco, Empoli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in posto tranquillo e adatto a chi viaggia
Hotel tranquillo e giusto per chi viaggia per lavoro la palestra e eccellente

8/10 Good

Rukhsana

Liked: Staff & service
hôtel propre et bien placé. Beaucoup de charme
Un peu de surprise à l'arrivée car différence d'avec l'aspect du site internet mais la gentillesse de l'équipe rattrape tout.