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Reviews of Luxus Grand Hotel

4 out of 5
Luxus Grand Hotel
4-Edgerton Road, Lahore, Punjab

Reviews

8.0

Very good

Rating 10 - Excellent. 35 out of 78 reviews" "
Rating 8 - Good. 24 out of 78 reviews" "
Rating 6 - Okay. 5 out of 78 reviews" "
Rating 4 - Poor. 5 out of 78 reviews" "
Rating 2 - Terrible. 9 out of 78 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Manjit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 1 night in Feb 2024

8/10 Good

Dora Carolina

Stayed 2 nights in Nov 2023

8/10 Good

NORIKO

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023

4/10 Poor

Evelin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I stayed for two weeks was charged for a second person when I came in to the hotel. and the bathroom tiolet didnt flush stinked coming from the bathroom after cleaning it.
Stayed 15 nights in Jun 2023

2/10 Terrible

Bilal

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bethroom really need upgrade water leak under the the tabs

2/10 Terrible

Bilal

2/10 Terrible

Irene

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2022

2/10 Terrible

Irene

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay
On arrival there was a mix up with reservation. Handed a letter saying accommodation was cancelled which was actually not the case and that i would have to pay to book another room. Was made to pay fr another room, despite showing them original booking thag was still active and not cancelled. Was only when Hotels.com became involved that this was sorted. Was finally allocated a room only to find it was filthy. Shower head had some growth on it and was eventually changed. Window view was of a rubbish tip. Was offered free mini bar for duration of stay as compensation which was nice only it wasn't re stocked after the first day!! Asked room service a few times if they could please restock. Staff are not very helpful or seem to care, most don’t speak English well so any requests fall on deaf ears. Room service had a bad habit of knocking once then barging in! Nearly got caught out a couple of times Would not recommend or go back
Stayed 5 nights in Nov 2022

10/10 Excellent

robert

Stayed 1 night in Oct 2022

4/10 Poor

MOHAMAD

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Sep 2022
Response from Team on 14 Sept 2022
Dear Guest,Greetings!!!!We are extremely sorry to hear about your stay. Your feedback is valuable for us. Please share in details what kind of problem you faced during stay and suggest us to improve our services.

2/10 Terrible

Tariq

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT 5 STAR
AVOID NOT A 5 STAR HOTEL.
Stayed 3 nights in Jul 2022

2/10 Terrible

Tariq

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
NOT 5 STAR AVOID AVOID AVOID.
Definitely not a 5* hotel. Stayed here for 3 nights with family. Rooms were ok at most 2* unfortunately encountered many issues firstly room had cockroaches. I informed reception and showed them a video i was told a manager would contact me. Nobody contacted me for my whole 3 days stay. We all got sickness and dioerah because of the hygiene issues. Day 2 i enquired about it and was assured someone would be in touch Nobody did. Lamps had exposed wires which were buzzing all night. Linen was dirty had that changed. Bathroom had broken fittings. Overall very disappointed. Had to wait for fresh towels daily. No towels available by pool area after enquiring and waiting for over 30 mins i was told towels are drying and i would have to wait. I would advise families not to stay here as health and safety is abysmal. Most disappointing part is that no one from the management team ever got intouch to address the issues. I will upload all the photos.
Exposed electrical wire.
Cockroach on bedside table.
Cockraoch.
Dirty pillows.
Stayed 3 nights in Jul 2022

10/10 Excellent

Wazeer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miss Rosheen a true credit
Nice clean place good polite staff. We had some issues which was addressed quickly by Miss Rosheen she is a true credit to the hotel and as a British citizen i would give her 100% for her customer skills.
Stayed 3 nights in Jul 2022

8/10 Good

ismail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Rabia

Travelled with partner
Area not great
Stayed 2 nights in Mar 2022

10/10 Excellent

habib, mississauga

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent Stay, love the food and reception. But you need to fix amenities.
Stayed 2 nights in Mar 2022

10/10 Excellent

Juzair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money, we had a please and comfortable stay here.
Stayed 5 nights in Feb 2022

6/10 Okay

Mohammed

Stayed 4 nights in Jan 2022

10/10 Excellent

ahmed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Shahid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveller
Every thing is more than average, but need to put more equipment in gym. There is only one or two workout machines. If possible adding sauna may help for relax for travelers. Else staff was nice, good breakfast and free ride to the airport.
Stayed 1 night in Jan 2022

8/10 Good

Shahid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Naeem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Jan 2022

10/10 Excellent

laila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice customer service 👌 👍
Stayed 1 night in Dec 2021

4/10 Poor

Luqman

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

8/10 Good

mushtaq

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found the hotel convenient. The location was good with everything nearby. Staff were very accommodating and friendly. For improvements the breakfast spread could be improved.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Honeymoon Hotel
Our overall stay at the hotel was amazing. We spent our honeymoon here and service was absolutely phenomenal.
Stayed 6 nights in Sep 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021
Response from Team on 1 Mar 2021
Dear Guest, Warm Greeting!!! Thanks for your valuable feedback. Regards Luxus Grand Hotel

8/10 Good

Shabana

Travelled with family
Liked: Staff & service
Stayed 2 nights in Feb 2020

4/10 Poor

Ranjodh, Seattle

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Showers water supply is bad. Water wasn't clean it's dark black color they trying to fix it but same problem I have faced next day. Thats the only problem otherwise hotel looks good.
Stayed 2 nights in Dec 2019

10/10 Excellent

bilal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxus grand
Excellent facilties Great staff Formidable security Amazing food
Stayed 3 nights in Nov 2019

10/10 Excellent

Raza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem.
I was not hoping this luxury during stay its a hidden gem...staff nice n friendly n above all very honest twice i lost my cell phone and it was returned to me immediately. .
Stayed 2 nights in Nov 2019

8/10 Good

Azeem

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff were topnotch Facility was ultra modern
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly service.will recommend everyone is helpfull.
Stayed 3 nights in Apr 2019
Response from Luxus Grand Hotel. on 3 May 2019
Dear Guest, We are incredibly grateful that you took the time out to leave us this great review and it really delights us to see that you enjoyed your stay. We look forward to serving you again. Regards Asiya Saeed Guest Relations Officer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is like a castle. The food is fine and the location in very convenient. The staff are friendly and helpful. I have a good memory there.
Stayed 3 nights in Apr 2019
Response from Luxus Grand Hotel. on 2 May 2019
Dear Guest, Thanks for taking the time to share your great feedback about Luxus Grand. We take pride in giving outstanding service. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Regards, Asiya Saeed Guest Relations Officer.

6/10 Okay

VM

Travelled with group
Liked: Cleanliness, property conditions & facilities
Booked a deluxe room but somehow much smaller than advertised.
Stayed 2 nights in Apr 2019
Response from Luxus Grand Hotel. on 18 Apr 2019
Dear Guest, Thank you very much for taking the time to write about your recent stay with us here at Luxus Grand Hotel, Lahore. We regret to hear though about your unsatisfying experience when you stayed with us in a deluxe room. The next time we suggest you book our suite room so you can be more comfy and relaxed. :) Hope to have you back again soon! Best Regards, Asiya Saeed Guest Relations Officer.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Friendly helpful staff. Would highly recommend
Stayed 1 night in Mar 2019
Response from Luxus Grand Hotel. on 12 Apr 2019
Dear Guest, We are incredibly grateful that you took the time out to leave us this great review. We look forward to serving you again. Regards Asiya Saeed Guest Relations Officer.

10/10 Excellent

Kamran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Hotel.
We checked in late and manager on duty gave us the upgraded rooms without asking. Wonderful staff. Beautiful new construction. Excellent breakfast..This must be a 5 Star.
Stayed 1 night in Jan 2019
Response from Daniyal Lashari (Owner) on 10 Jan 2019
Dear Kamran, Thank you for the great review of our Hotel. The entire team works really hard to provide top of the line service. Glad you liked our gesture. Thank you again and we are anxiously waiting for your return.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I've stayed here. Rooms and bathrooms are great. Staff is friendly and helpful. Breakfast is great. The only negative is that the pool is not heated and therefore unusable, at least in winter. Otherwise a superb hotel.
Stayed 2 nights in Dec 2018
Response from Daniyal Lashari (Owner) on 10 Jan 2019
Dear Guest, Thank you taking the time for the great review. Your recommendation is duly noted. We have put in place a team to work towards the feasibility and potential up-gradation of heating the Hotel Pool for next winters. Thank You again for your words of encouragement as they brings a whole new level of motivation to the entire team. Looking forward to hosting you again. Sincerely,

10/10 Excellent

Roman, Durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Karachi institution
Luxus Grand is a Karachi institution. A well managed hotel with spacious rooms and friendly staff. Rooms are, however, not sound-proofed, the restaurant has a rather limited fare and the hotel is hard to find for taxi and tuk tuk drivers.
Stayed 3 nights in Dec 2018
Response from Luxus Grand Hotel. on 1 Jan 2019
Dear Mr. Roman, Thank you very much!!! We are pleased that you enjoyed your recent stay with us here at Luxus Grand Hotel. Whenever you happen to be in Lahore again. Please come again to Luxus We will be delighted. Regards, Asiya Saeed Guest Relations Officer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel. Modern room with modern updated bathroom. Breakfast hotel is excellent. Staff is super friendly and helpful. Pool is too cold to swim. That's the only downside.
Stayed 6 nights in Dec 2018
Response from Luxus Grand Hotel. on 18 Dec 2018
Dear Guest, Firstly we would like to Thank you for your feedback about your recent stay in Luxus Grand Hotel, Lahore. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon service that we provide to our valued guests. We also have taken note of your concern on the swimming pool. We hope you could give us another opportunity to be of service to you. Best Regards, Asiya Saeed Guest Relations Officer.

8/10 Good

Arvind

Liked: Staff & service
Disliked: Cleanliness
Luxus Grand is a decent hotel in Lahore.
Luxus grand is a two year old hotel. Bedrooms are very comfortable but bathrooms have leaky shower, bad odour and low water pressure issues. Hotel staff is wonderful to deal with especially Asia and Talha. Food in the restaurant is awesome, wish they had more vegetarian choices. Overall a good hotel by Pakistani standards.
Stayed 4 nights in Dec 2018
Response from Luxus Grand Hotel. on 18 Dec 2018
Dear Mr. Arvind, Thank you for taking the time to share your feedback about your recent stay at Luxus Grand Hotel, Lahore.It really warms our heart knowing that the staff was able to provide you the best service. We sincerely apologize for the disappointment regarding bed and water pressure issues you felt during your stay. We have taken note of your suggestion on breakfast menu as well. Please come again and feel the change! Warm Regards, Asiya Saeed Guest Relations Officer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is extraordinary in the way it looks after you. All staff are approachable and no request is too much- even down to late checkout and airport transfers. Thankyou
Stayed 2 nights in Nov 2018
Response from Luxus Grand. on 11 Dec 2018
Dear Guest, Thank you so much to write a review about our hotel. It really warms our heart knowing that the staff were able to provide you the best possible services. Regards, Asiya Saeed Guest Relations Officer.

10/10 Excellent

Mazhar, Nottingham, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and very friendly staff, an excellent place to stay.
Stayed 2 nights in Nov 2018
Response from Luxus Grand Hotel. on 16 Nov 2018
Dear Mr. Mazhar, Thank you so much for the complements. actually guests like you make us fantastic. Hope to see you again in Luxus Grand Hotel, Lahore. Warm Regards, Asiya Saeed Guest Relations Officer.

10/10 Excellent

Graeme, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and well looked after - most professional staff.
Stayed 6 nights in Nov 2018
Response from Luxus Grand Hotel. on 16 Nov 2018
Dear Guest, Thank you very much for the feedback. We sincerely take pride in offering our guests the best services and pleasant atmosphere. We look forward to have you back soon! Best Regards, Asiya Saeed Guest Relations Officer.

10/10 Excellent

Julie, CANADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel staff alway 5 stars service. The hotel his extremely clean, secured and welcoming. It is not only a hotel but a family that we may visit each time we come to Pakistan. I wanna thank the manager of the hotel to always surprise us each visit with a stay that we will always have in our memories and heart. Thank you Inshallah
Stayed 2 nights in Oct 2018
Response from Luxus Grand Hotel. on 6 Nov 2018
Thank you Julie but what makes us really great, are the great guests like you. Please do come back and visit us again soon. Warm Regards, Asiya Saeed Guest Relations Officer.

8/10 Good

caroline, Leeds, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise
The hotel itself is a wonderful old building set back off a main road - unfortunately hidden by other hotels buildings having being built very close to it. Opulent but tasteful decor in the lobby. Very helpful staff... and felt very safe. Would highly recommend.
Stayed 4 nights in Oct 2018
Response from Luxus Grand Hotel. on 26 Oct 2018
Dear Guest, We really appreciate your feedback. Luxus is a "Secret Gem" in Lahore. Indeed our staff worked very hard for giving the best service to our guests.We will be waiting to serve you again! Regards, Asiya Saeed Guest Relations Officer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Luxus was a nice hotel located near the center of the city. Hotel rooms are large and spacious. Hotel staff was very nice and welcoming. The restaurant in the hotel is average and the amenities such as Fitness center and pool we're just average. The next time I'm in Lahore I would stay here again.
Stayed 3 nights in Sep 2018
Response from Luxus Grand Hotel. on 26 Oct 2018
Dear Guest, Thank you very much for such valuable feedback, we will definitely use it for the improvements and you will see the difference in your next visit.Please come again we awaits you! Regards, Asiya Saeed Guest Relations Officer.

10/10 Excellent

Kainaat, Lahore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our experience was wonderful I give all the employees 5 stars customer's service. The room was clean and well design. I recomand strongly this wonderful hotel. We stay 1 night and felt like a week. I thank you all for our wonderful memory inshallah
Stayed 1 night in Aug 2018
Response from Luxus Grand Hotel. on 6 Nov 2018
Dear Miss. Kainaat, Thank you for the complements. That's what we do AT Luxus, giving unforgettable experiences to our guests. Hope to have you back soon! Warm Regards, Asiya Saeed Guest Relations Officer.

8/10 Good

Saqib

Liked: Cleanliness, staff & service, room comfort
Spacious suite for the family
The royal suite was huge and pretty nice. It would have been nice to have a better sound system for the tv, and the running tap water had this rustish tinge to it. It's a nice hotel with friendly service, and value for money. They had a decent breakfast, but wouldn't compare to PC's breakfast at Nadia.
Stayed 1 night in Jul 2018
Response from Luxus Grand Hotel. on 6 Nov 2018
Dear Mr. Saqib, We thank you for choosing Luxus. Your feedback always holds great importance to improve us. Please come again! Regards, Asiya Saeed Guest Relations Officer.