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Reviews of Aston Maui Kaanapali Villas

3 out of 5
Aston Maui Kaanapali Villas
45 Kai Ala Dr, Lahaina, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 1078 out of 2142 reviews" "
Rating 8 - Good. 742 out of 2142 reviews" "
Rating 6 - Okay. 206 out of 2142 reviews" "
Rating 4 - Poor. 68 out of 2142 reviews" "
Rating 2 - Terrible. 48 out of 2142 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

LINDA LEE

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful beachfront property. Well maintained with a friendly, helpful staff. Free coffee every morning available between 6:00 am and 9:00 am Nice restaurant/bar with great breakfast and view of the ocean.
Stayed 7 nights in Apr 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I loved this place! Had the perfect room which was a premium studio with kitchen. Had the most amazing view of the ocean. Staff was amazing. Pool was heated. The air conditioning worked and kept the room cool. No issues. Everything worked well. Bed was cozy.
Stayed 8 nights in Apr 2024

4/10 Poor

Reegan

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Hi i'd like to start off by saying i've been here 5 times and this time was the worst, a lot of stuff was broken including our shower head and we got it "fixed" which did not fix anything, we requested two beds but still got one and then were refused a change. the employees were unpleasant and just were in a foul mood honestly all around wherever we went. House cleaning is not a thing here, neither is room service or towels/ toiletries. A plus is that they told us our AC wouldn't work but it did. Restaurant on the property closes pretty early. Over all wouldn't spend money to spend here, it's a little bit cheaper than other places but honelsty not worth it.
Stayed 3 nights in May 2024
Response from Kelly Coppock on 8 May 2024
Aloha Reegan,Mahalo for taking the time to review our hotel. We are saddened to hear that your stay was not satisfactory. Please accept our sincerest apologies for any shortcomings during your visit. One day, we hope you will allow us the opportunity to regain your trust.With Aloha,Kelly CoppockGeneral Manager

4/10 Poor

Angela

Disliked: Property conditions & facilities
Very old, smell old, Saw a couple of cockroaches….. In room… Parking is not free… Laundry out of work.. But... Very nice beach and good service with a cabana option, yard clean and nice )
Stayed 6 nights in Apr 2024
Response from Kelly Coppock on 8 May 2024
Aloha Angela,Mahalo for taking the time to share your experience with us. While we are delighted to hear you loved our beautiful location and clean grounds, we are sorry to hear that some aspects of your stay fell short of expectations. We hope that you choose to stay with us again in the future, so that we may have another opportunity to show you the spirit of aloha. With Aloha,Kelly CoppockGeneral Manager

8/10 Good

Ozge

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stuff was helpfhl and friendly, love coffee bar in the mornings
Stayed 3 nights in Apr 2024

10/10 Excellent

Igor

Liked: Cleanliness, amenities, property conditions & facilities
Very lovely property and makes a great improvement in terms of upgrading furniture. Truly appreciated vibes and warmth of staying there. Plus one of the best beaches in just a couple minutes away. What you have to dream of? Certainly recommend this place for any type of travelers even with kids.
Stayed 5 nights in Apr 2024

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, property conditions & facilities
The staff was super friendly and helpful. The property was beautiful. The unit was nicely upgraded. I will definitely stay here again.
Stayed 5 nights in Apr 2024

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were pleasantly surprised by this property. We were only in Maui for a couple of days so we decided to get the least expensive room we could find and expected to be a bit disappointed. Boy was I wrong. Our room was huge and updated with a full kitchen . We didn't have a view of the ocean but that didn't matter as the property is beautiful and it is a easy walk to the beach where the largest turtle I have ever seen came right out of the water in front of us. Our stay was magical and I can't see use going anywhere else. We will definitely be back. I believe that all units are privately owned and am sure some are more updated than others. All the staff were friendly and inviting.
Stayed 3 nights in Apr 2024

10/10 Excellent

Cindy

Liked: Cleanliness, property conditions & facilities
Stayed 12 nights in Mar 2024

10/10 Excellent

Eugene, Hayward

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and nice beach.
Stayed 8 nights in Mar 2024

10/10 Excellent

Sheryl Lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The grounds were beautiful. Our room was clean and bright. The beach area out from was spectacular. The coffee every morning was excellent. Loved it there very much! Hope to be back again.
Stayed 7 nights in Mar 2024

8/10 Good

JULIE

Travelled with partner
Liked: Property conditions & facilities
Repaint the concrete repairs around pool area and Villas
Stayed 14 nights in Mar 2024

8/10 Good

Ashish

Liked: Cleanliness, amenities, property conditions & facilities
There could be a convenient store at walkable distance from property. Otherwise its great place for long or short stay in maui.
Stayed 7 nights in Mar 2024

4/10 Poor

emiljan

Stayed 7 nights in Mar 2024
Response from Kelly Coppock on 16 Apr 2024
Aloha Emiljan,Mahalo for taking the time to rate your stay at Aston Maui Kaanapali Villas. If you have any additional feedback you’d like to share, we would love to hear from you.With Aloha,Kelly CoppockGeneral Manager

10/10 Excellent

susan, williamsville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We received an upgrade upon arrival. The AC was not in service (laundry also not available) due to a fire in January. Since it was late February and the owner of our unit had several fans available, it was not much of an issue. The front desk also gave us an additional fan. This was a unit featuring two full bathrooms, a comfortable loft bedroom, a living room/dinning room, full kitchen, and large balcony with table and four chairs which has a great view. The place seemed very safe. The Castaway restaurant had good food for breakfast and lunch. The two pools with hot tubs where very clean and heated just enough for comfortable swimming. There is a beach and also a beach park basically minutes next door (easily walkable. The beach park had a really great snorkeling reef literally 25 feet from the water's edge, with many colorful varieties of fish. Cleaning staff came every third day and vacuumed, made up the bed, emptied garbage as needed, and changed out towels. I would recommend Aston Kaanapali Villas highly and would strongly consider a return visit.
Stayed 7 nights in Feb 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We liked everything about this property and looking forward to being back.
Stayed 28 nights in Feb 2024

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome property, highly recommend.
Stayed 4 nights in Feb 2024

10/10 Excellent

STEVE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Steps from the ocean, a very nice place. Competitively priced as well. All the staff was super nice. Would highly recommend.
Stayed 6 nights in Feb 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, great staff, lovely room we will be back!
Stayed 7 nights in Feb 2024

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beach is very nice
Stayed 4 nights in Feb 2024

10/10 Excellent

Andreea Clara, San Anselmo

Liked: Cleanliness, property conditions & facilities
Had a great time.
Stayed 3 nights in Feb 2024

4/10 Poor

joseph

Disliked: Cleanliness
Stayed 5 nights in Feb 2024
Response from Remigio Sabado on 28 Feb 2024
Aloha Joseph,Mahalo for staying with us. Please let us know about the issues you’ve faced during your time with us so that we can make things right. We hope to hear from you soon.With Aloha,Remigio SabadoGeneral Manager

4/10 Poor

Adam

Disliked: Property conditions & facilities
Stayed 6 nights in Feb 2024

6/10 Okay

Rafael

When booking I was not told the a/c wasn’t working. I also was not told the laundry room was out of order. Parking was also not the best
Stayed 5 nights in Feb 2024
Response from Remigio Sabado on 28 Feb 2024
Aloha Rafael,We sincerely apologize for the shortcomings that made your stay anything but pleasant. We appreciate your candid feedback and will share it with our team. With Aloha,Remigio SabadoGeneral Manager

2/10 Terrible

Rodrigo

Stayed 4 nights in Feb 2024
Response from Remigio Sabado on 28 Feb 2024
Aloha Rodrigo,Mahalo for staying with us. Please let us know about the issues you’ve faced during your time with us so that we can make things right. We hope to hear from you soon.With Aloha,Remigio SabadoGeneral Manager

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Upon arriving at the hotel that we had selected based on it having air conditioning, we were told that they recently had a fire in their utility room rendering the building AC inoperative, in addition to needing to close their fitness and laundry facilities, and it would remain so for the duration of our stay and likely for many more months after. Although we were given a fan to try and help, most of our nights were sleepless in addition to experiencing discomfort during the day as we were not able to cool the room sufficiently with the fan. We had requested some compensation or additional action, but all we received was a token discount of $11on the daily resort fee versus a room fee many times that. We expressed our displeasure and were told that it would be taken up with hotel management and heard nothing further, even after subsequent requests. Resort support staff were friendly and helpful, but it quickly became apparent that management was more focused on their ownership than the satisfaction of their guests. We will not be back.
Response from Remigio Sabado on 30 Jan 2024
Aloha James, We deeply regret to know that your experience here was not up to your expectations. We sincerely apologize for the shortcomings. Mahalo for your honest feedback, our team will be looking into it promptly. With Aloha,Remigio SabadoGeneral Manager

10/10 Excellent

Brendan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
there is a very attractive calm and quiet here. The staff also exude a kindness and patience that makes one feel that they truly care about you.
Stayed 8 nights in Jan 2024

2/10 Terrible

Garret

Liked: Cleanliness, property conditions & facilities
Beautiful grounds. Everyone was very polite!!
Stayed 7 nights in Jan 2024
Response from Remigio Sabado on 22 Jan 2024
Aloha Garret, Mahalo for the review! It’s wonderful to know that you loved our beautiful grounds and found our staff to be helpful. We hope to welcome you back soon. With Aloha,Remigio SabadoGeneral Manager

10/10 Excellent

MEL MICHAEL

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was nice. Some rooms are fully renovated. Booked 2 rooms and they were different. You can tell one has been fully updated and renovated
Stayed 5 nights in Dec 2023

10/10 Excellent

Sharath

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Darcy

Stayed 10 nights in Dec 2023

10/10 Excellent

Jai Kristen

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Emily

Liked: Cleanliness, property conditions & facilities
We loved our week long stay. Beautiful grounds and very friendly staff. Love how close it is to beach access.
Stayed 7 nights in Dec 2023

2/10 Terrible

daniel

Stayed 2 nights in Dec 2023
Response from Remigio Sabado on 3 Jan 2024
Aloha Daniel, Mahalo for staying with us. Please let us know about the issue you’ve faced during your time with us so that we can make things right. We hope to hear from you soon.With Aloha,Remigio SabadoGeneral Manager

10/10 Excellent

Jennifer

Travelled with partner
Liked: Amenities
The hotel staff is so kind. Our trip was disrupted by the Maui fire of 2023 but Remmy at the front desk kept a positive and put-together attitude through all the chaos
Stayed 10 nights in Aug 2023

6/10 Okay

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Parking was always tough when we returned in the evening from some outing. Worse thing is that the front desk was told by the "trolley" company that this hotel was not included in the route for two days due to the painting of a gate. Why didn't they come out and tell us this truth while we sat and waited for the trolley. Sad...
Stayed 7 nights in Dec 2023
Response from Remigio Sabado on 19 Dec 2023
Aloha James, We deeply regret to know that your experience here was not up to your expectations. We sincerely apologize for the shortcomings. Mahalo for your honest feedback, our team will be looking into it promptly. With Aloha,Remigio SabadoGeneral Manager

2/10 Terrible

Ruby Wai Sze

Stayed 2 nights in Nov 2023
Response from Remigio Sabado on 19 Dec 2023
Aloha Ruby, We deeply regret to have left this impression. Please be rest assured that this is not the aloha spirit we want our guests to experience. We apologize for the shortcomings. With Aloha,Remigio SabadoGeneral Manager

8/10 Good

Mark Anthony

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice place to visit
Stayed 4 nights in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2023

8/10 Good

Michael

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our villa was very spacious and comfortable. The pool and surrounding area was very nice.
Stayed 9 nights in Oct 2023

10/10 Excellent

Wilma

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

marc

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience.
Stayed 7 nights in Jun 2023

2/10 Terrible

Mary Ann

Stayed 7 nights in Aug 2023
Response from Remigio Sabado, General Manager on 14 Sept 2023
Aloha Mary,We regret to know that your stay here fell short of your expectations. Please let us know if there is anything we can assist you with.With Aloha,Remigio SabadoGeneral Manager

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, room comfort
Great Place
Stood here last week of July. This place is a hidden gem in Maui. It was great with all the amenities. The cafe on the property was a little pricey but food was amazing, so worth every cent. Loved that beach access was little steps away. just a great place to stay. Having a full kitchen was great.
Stayed 4 nights in Jul 2023

10/10 Excellent

Carol

Stayed 5 nights in Jul 2023

4/10 Poor

sonia r, san francisco

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was nice but no one clean our room and because of the fires there were no communication with management and guests
Stayed 5 nights in Aug 2023
Response from Remigio Sabado, General Manager on 24 Aug 2023
Aloha Sonia,Thank you for sharing your candid thoughts with us. At this time we are not providing any housekeeping services but guest rooms are thoroughly cleaned upon departure. We offer our apologies and appreciate your honest input. It will be passed along to our team.With Aloha,Remigio SabadoGeneral Manager

8/10 Good

Armen

Stayed 7 nights in Aug 2023

8/10 Good

John

Stayed 3 nights in Aug 2023