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Reviews of Watercress Hotels

3.5 out of 5
Watercress Hotels
48, Oritshe Street, off Obafemi Awolowo, Ikeja, Lagos

Reviews

5.8
Rating 10 - Excellent. 1 out of 15 reviews" "
Rating 8 - Good. 5 out of 15 reviews" "
Rating 6 - Okay. 3 out of 15 reviews" "
Rating 4 - Poor. 3 out of 15 reviews" "
Rating 2 - Terrible. 3 out of 15 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

4.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

David

Stayed 1 night in Sep 2023

2/10 Terrible

Adelaja

Travelled with partner
My booking through your company Expedia was not honored. I was ashamed and humiliated thinking I am good to go until I arrived and was dumb fold when they cannot find my reservation and they claimed they don’t have business with Expedia and your company never make such reservations with them. I want my money back and compensation for all I went through because of your company negligence. My lawyer will contact you if the right thing is not done by your company.
Stayed 2 nights in Jan 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got to the property, my room had been rented out to another. I had no choice but to sleep in the car. I was told upon getting into the hotel that the hotel had since cancelled their contract with Expedia. Why did you take money from my account when you know this is so, to me this fraudulent that requires a full wrath of the law. I need a compensation of 10000 pounds based on my experience.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
Mice in the room. Fraudsters calling the room and disturbing at odd hours; we wonder who gave them our room number, but we suspect it's from the property. Staff zero. We had the impression that being white gave them a hope of some extra gain, but when they didn't get what they expected, it turned into another story.
Stayed 1 night in Jun 2019

10/10 Excellent

Taiwo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Ayinde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy and comfy
Amazing
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
The pool was well maintained and staff friendly. The hotel linen is old could do with nice new linen.
Stayed 7 nights in Mar 2019
Response from Doyin A on 29 Mar 2019
Thank you for your feedback. We are working to replace old linens and we promise you would see a change the next time you visit. Thank you very much.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
Stayed 1 night in Nov 2018

8/10 Good

Eboni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great stay as I always stay here when I visit Nigeria. Will definitely stay again.
Stayed 1 night in Jul 2018
Response from doyin on 26 July 2018
Thank you very much for your feedback. It is very much appreciated. We look forward to having you back soonest.

6/10 Okay

julie

Basic hotel.
Stayed 6 nights in Mar 2018
Response from front office manager on 4 June 2018
Thank you for your feedback. It is very important to us. As we strive to give an excellent experience, please let us know the ares in which improvements can be made in your experience and the ways we can serve you better during your next stay with us. I would love to meet you and have a chat with you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Doyin on 12 Apr 2018
Thank you for your feedback. It is important to us. we look forward to welcoming you back to Watercress Hotel

8/10 Good

Dare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Doyin on 9 Mar 2018
Thank you for your feedback. It is important to us. we look forward to welcoming you back to Watercress Hotel.

6/10 Okay

Verified traveller

Mucho ruido, la comida no es de calidad y tardan demasiado en servirla.
Stayed 7 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
ホテルの周辺には簡易食堂があり、持ち帰りの弁当を買えたり、ビールを買えたり便利だったが、夜通し大音量で音楽をかけている。プール側の部屋にいる分にはそんなに気にならなかったが、wifiが弱く、反対側の部屋に移った夜から寝不足。飛行機で貰った耳栓は捨てずにホテルまで持って行くべき。フロントで苦情を言ったが、私達が初めてではない、との返答に呆れた。 wifi弱すぎる。 ホテルの朝食はアフリカン料理のみ。パンのバターやジャムなし、トースターなし。ヨーグルトなし。周辺に歩いていけるカフェやパン屋もなく、あの朝ごはんを食べるしかない。そもそも、2人分の朝食が含まれている料金で予約したが、一人分しか含まれていないので3000ナイラ払うように小声で言われたのはなぜですか？ バスルームは汚い。バスタブに茶色と赤の汚れが。そもそもバスタブに浸かりたくて、最終的にこのホテルを選んだが、汚すぎるし、お湯または水の量が弱すぎる。また、シャワー以外の蛇口がない。 2人で泊まったが、要求しない限り、タオルはいつも一枚。お茶なども毎日交換されないし、床も掃くだけ。結局掃除に来ない日もあった。 また、チェックイン時に私達の予約がバグだと思った、と言われて予約の確認に時間がかかった。私の国のパスポート(日本)を見せているのに、別の国の人間呼ばわりされる。最初に通された部屋は、予約したのよりも低いランクの部屋。ひどすぎる。 ホテル前の道でギャングが騒ぎ、発砲騒ぎがあった。警察や軍まできた。治安が悪いわけではないと聞いていたが、ビックリした。 主人の国への里帰り旅行として、利用した。オーナーと家族が知り合いということで、最終的にはこのホテルを選んだが、二度と使う予定はない。
Stayed 11 nights in Feb 2019
Response from Doyin on 20 Mar 2019
Thank you for your feedback. We appreciate it. We will do all we can to work on the areas you have mentioned. Thank you once again.

4/10 Poor

Ellen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Doyin on 3 Apr 2018
Thank you for your feedback. It is important to us. we look forward to welcoming you back to Watercress Hotel.