Interior

Reviews of Protea Hotel by Marriott Ikeja Select

4 out of 5
Protea Hotel by Marriott Ikeja Select
Plot 2, Assbifi Road, Ikeja, Lagos

Reviews

8.2

Very good

Rating 10 - Excellent. 46 out of 118 reviews" "
Rating 8 - Good. 48 out of 118 reviews" "
Rating 6 - Okay. 15 out of 118 reviews" "
Rating 4 - Poor. 4 out of 118 reviews" "
Rating 2 - Terrible. 5 out of 118 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Olabowale Ayotunde

Liked: Cleanliness, amenities
Stayed 10 nights in Jan 2024
Response from Guest Relations on 13 Jan 2024
Dear Olabowale,Thank you for taking the time to complete the Guest Satisfaction Survey in regard to your recent stay at the Protea Hotel by Marriott Select Ikeja. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to know that we have met your expectations in staff service.Thank you for staying at the Protea Hotel Select Ikeja and we hope you choose to stay with us again whenever your travel needs bring you back to Ikeja.

8/10 Good

CHARLES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffers are extremely honest. A hotel staffer found my missing Credit card, Room Card, and 300 dollars dropped from my pocket, and he returned everything to me immediately. It was extremely shocking to see such a level of honesty.
Stayed 5 nights in Nov 2023
Response from GUEST RELATIONS on 6 Dec 2023
Dear Charles,Thank you for the great feedback and sincerity of sharing your feedback of your recent stay at our property.I am happy that our team were able to make some magical memories with your found purse.This will definitely be shared with team members to keep them motivated as we look forward to welcoming you again.Yours sincerely,

8/10 Good

ngoziu, Harbor City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service was near excellence, improvement needed in room service.
Response from Anie on 4 Dec 2023
Dear Ngozi,Thank you for the Feedback we do appreciate it Greatly.Room service is well noted we will improve on it.Thank you

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Protea needs the real Marriott touch!
Hotel needs fixing up. Facilities are outdated. Staff is helpful but at times dont seem to understand what they are asked to do. You have to make multiple calls in order to get things done. Quality and spread of breakfast was good. Noise level from outsiders coming into the hotel was overwhelming loud. It is a hotel not an office. Lobby during the day was constantly overflowing with people, couldnt tell who was a hotel guest from others.
Stayed 3 nights in Oct 2023
Response from Guest Relations on 6 Dec 2023
Dear Sir/Madam,Thank you for sharing your feedback below, we have noted a few missed opportunities at the property, and we wish we could control the outside noise and the lobby reference.We do hope when next you visit our property, you will be glad about the total experience.Yours sincerely,

8/10 Good

Olufunmilayo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
I enjoyed my stay. Friendly atmosphere, very attentive & polite staff. Maintenance staff were also great - they came within 10 minutes both times & fixed the issues. Good food; the morning buffet was great. I plan to return.
Stayed 6 nights in Oct 2023
Response from Guest Relations on 16 Oct 2023
Dear Olufunmilayo,I am glad that you enjoyed your stay with us, most impressively is the responsiveness of our entire.We will be looking forward to welcoming you when next you are in Ikeja.Yours Sincerely,Guest Relations

8/10 Good

Torie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the warm welcoming back home. The staff was great the food was awesome i enjoyed the birthday cake and the wine. Yes, I would recommend everyone to stay here.
Stayed 3 nights in Oct 2023
Response from Guest Relations on 10 Oct 2023
Thank you so much for your time in sharing your experience during your stay in our property. we sincerely appreciate your feedback. your feedback will be communicated to the staff and the kitchen staff especially. let do this next time you visit.your sincerely Guest Relations

8/10 Good

Joy

Stayed 6 nights in Sep 2023
Response from Anie on 26 Sept 2023
Thank you Much appreciated..

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Guest Relations on 4 Aug 2023
Dear Donald,Thank you for taking time to share a review of your recent stay at our property. We do hope that on your next visit we will impress you enough to increase our rating.Thank you do stay with us again.

6/10 Okay

Cilla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in was smooth. Got a shuttle to domestic airport next morning.
Stayed 1 night in Jun 2023
Response from Guest Relations on 4 Aug 2023
Dear Cilla,Thank you for staying at our property today, I do hope that when next you are in Ikeja, you will stay with us.Yours Sincerely,Guest Relations

10/10 Excellent

Elbert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Lagos
I was pleasantly surprised by the comfort of the hotel and efficiency of the staff. Will defined stay again.
Stayed 1 night in May 2023
Response from Guest Relations on 1 June 2023
Dear Elbert,Many thanks for your fantastic rating and review of your recent stay at my property.Please stay with us again when next you are in Ikeja.Yours Sincerely,

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, excellent staff
Stayed 1 night in May 2023
Response from Guest Relations on 10 May 2023
Dear Stanley,Thank you for sharing your experience at our property, I am glad you had a great stay, and will ne glad if you visit us again.Yours Sincerely,

8/10 Good

Bonnie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
what i liked was the friendly staff. what i didn't like was the way the rooms were cleaned all bedding should have been changed daily, and the coffee cups placed in the room as well should have been changed daily. Staff should be wearing gloves and changing between cleaning each room. and bar area should be cleaned first before betting or restrooms. all in all we very much enjoyed our 2 week stay. You may go over the top if these changes are made and perhaps for tips in the rooms you leave a envelope in the room for guests to leave money in for your staff if they wish. Guests should not be asked for tips. this should be up to the guests if they so decide. and the time we were there was at the time of the note exchange and notes were hard to get. so asking for money during this difficult time for all was very hard. as money being scarce for guests as well.
Stayed 13 nights in Jan 2023

10/10 Excellent

Elizabeth, Canonsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Would stay here again
Stayed 5 nights in Feb 2023

8/10 Good

Bonnie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
What I liked was the friendliness of the staff and its a beautiful hotel What I didn’t like is the room cleaning staff does not wear gloves and they only rinse out the coffee cups that are in the room. Cups should be changed daily And staff should wear gloves and change between rooms for their safety and the safety of the customers
Stayed 1 night in Feb 2023

8/10 Good

Udo

Travelled with partner
Liked: Staff & service, amenities
We loved our stay! I was apprehensive at first and then I saw my room and I am glad I stayed. The staff is pleasant and helpful. There is a nice pool and a fun lounge space around the pool to relax. The best part however is the restaurant. Good food!! The brunch buffet is one of the best I encountered in Lagos during my stay.
Response from Margaret Asian on 9 Jan 2023
Dear Udo,Thank you for the fantastic rating and feedback of your resent visit to our hotel, we look forward to welcoming you back when next travel brings you to Ikeja.Yours Sincerely

10/10 Excellent

Josephine

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a junior suite, which was spacious, well-appointed and very comfortable. The room was like an apartment, with a bedroom, living. full bathroom and a half bathroom. We had a lovely view of the pool, which changed colors at night, like a mini light show. The included breakfast was the best breakfast I had ever experienced in a hotel. There was a good mix of delicious Nigerian food and western options, along with numerous beverage options. There must have been 25 different tea options. The front desk staff were friendly and helpful, along with all of the other staff members. The location is close to the airport and shopping. The only negative was that the gym facility was a bit dingy. Usually Marriot gyms are quite nice, so the worn out equipment and dim lighting seemed out of character. We are looking forward to visiting Protea Hotel in Ikeja again and will also be considering other Protea locations for future trips to Africa.
Stayed 1 night in Sep 2022
Response from GUEST RELATIONS on 1 Dec 2022
Dear Carolyn,Thank you for the fantastic rating and feedback shared when you visited our hotel, it gladdens my hear that you enjoyed your stay and we have noted your feedback about the gym.This will form part of our considerations when making plans for renovations as we look forward to welcoming you to our hotel.Yours Sincerely,Guest Relations

4/10 Poor

Olayinka

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff were uncultured
Stayed 11 nights in Oct 2022
Response from GUEST RELATIONS on 1 Dec 2022
Dear Olayinka,My apologies I am responding now, thank you for sharing your experience while it is disappointing to see such a feedback, we have used this to further conduct trainings to improve on staff service so we could serve you better.We do look forward to welcoming you to our hotel when next you make a trip to Ikeja.Yours Sincerely,

10/10 Excellent

Josephina

Liked: Cleanliness, staff & service, property conditions & facilities
Every service request was prompt and quick. Staffs were very responsive and friendly. The location was also very convenience and easily accessible to all that I need i.e. family, friends, convenient stores, malls and other essential amenities.
Stayed 17 nights in Aug 2022

8/10 Good

Adebisi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are courteous.
Stayed 1 night in Aug 2022

6/10 Okay

Olawale

Stayed 1 night in Jul 2022

10/10 Excellent

BABATUNDE, MCALLEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent, the location was great.
Stayed 6 nights in Jun 2022

8/10 Good

Della

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic Marriott
Very simple hotel but I like it and great food Only cons waiting for the check in
Stayed 2 nights in May 2022

2/10 Terrible

IKECHUKWU

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Never respond for common request. No toilet vent,p
Stayed 2 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Nice
Stayed 1 night in Nov 2021

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a regular customer and will continue to stay at Protea Hotel anytime I visit Lagos as long as the standard stays the same. I will recommend Protea to anyone visiting Lagos
Stayed 1 night in Mar 2022

10/10 Excellent

OLATOKUNBO

Travelled with partner
Liked: Cleanliness, staff & service
Excellent staff and service. Great location. I will stay here every time i come to Lagos.
Stayed 17 nights in Jan 2022

6/10 Okay

Abali

Liked: Cleanliness
Disliked: Staff & service
Attendance at the reception was slow. A bigger desk with more active hands could have helped. Breakfast was okay.
Stayed 2 nights in Jan 2022
Response from GUEST RELATIONS on 31 Jan 2022
Dear Sir, Many thanks for taking time to respond to a survey of your stay at our property. Apologies for the speed at the front desk upon check-in this is noted and has been shared with the departmental head to avoid a repeat on your next visit. We look forward to welcoming you when next you are in Ikeja. Yours Sincerely, Guest Relations

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Incomplete
Room was not prepared as it should have been - had no towels, empty minibar, dirty ironing board and incomplete set of toiletries. Check-in also took a lot longer than expected on a tiring night and the TV picture was grainy.
Stayed 1 night in Dec 2021
Response from GUEST RELATIONS on 14 Jan 2022
Dear Sir, Thank you for sharing your experience at the Protea Hotel by Marriott Select Ikeja through the Guest Satisfaction Survey. Please accept our apology for not meeting your expectations with your shower experience. As we strive to deliver a flawless guest experience, our entire TEAM, is aware and we will ensure there is no repeat of such on your next visit. Yours Sincerely, GUEST RELATIONS

6/10 Okay

Dianne

Stayed 6 nights in Nov 2021

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience at this hotel. I’ve used it couple of times in the past and they have not disappointed
Stayed 2 nights in Nov 2021
Response from GUEST RELATIONS on 9 Nov 2021
Dear Lawrence, Thank you for staying with us and we are glad you had a great experience. Please do stay with us when next you are in Ikeja. Yours Sincerely, Guest Relations

2/10 Terrible

Folarin

Stayed 1 night in Nov 2021
Response from GUEST RELATIONS on 9 Nov 2021
Dear Folarin, Thank you for taking time to write a feedback of your stay with us, we do hope on your next visit we will impress you enough to get a better rating. Yours Sincerely,

10/10 Excellent

Nwazomoh

Liked: Cleanliness
Stayed 7 nights in Aug 2021

6/10 Okay

Simone

Stayed 1 night in Aug 2021
Response from GUEST RELATIONS on 3 Sept 2021
Dear Sir, Many thanks for the rating of your visit to our hotel, do stay with us when next you are in Ikeja. Yours Sincerely, Guest Relations

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice couple days. Hate that they don’t help warm up your food.
Stayed 3 nights in Jul 2021
Response from GUEST RELATIONS on 13 July 2021
Dear Sir, Thank you for taking time to review your visit at our hotel, my apologies about warming of the food as the policy do not allow this for GUEST. My sincere apologies for any inconvenience this might cause. Yours Sincerely, Guest Relations

8/10 Good

DIPSON ODUNLEYE

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from GUEST RELATIONS on 6 July 2021
Dear Sir, We do appreciate your feedback, do stay with us again when next you are in Ikeja. Yours Sincerely, Guest Relations

8/10 Good

Thickness

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful friendly environment
Stayed 3 nights in Apr 2021
Response from GUEST RELATIONS on 30 June 2021
Dear Sir, Thank you for the great feedback below, glad you enjoyed your stay, please do stay with us again, when next you are in Ikeja. Yours Sincerely, Guest Relations

10/10 Excellent

Osayomore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2021
Response from GUEST RELATIONS on 30 June 2021
Dear Sir, Thank you for the great feedback of your recent stay at our property. Pease stay with us sgain when next you are in Ikeja. Yours Sincerely, GUEST RELATIONS

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not now
Stayed 10 nights in May 2021
Response from GUEST RELATIONS on 4 June 2021
Dear Sir, Thank you for taking time to write a review of your stay, wish you could share more of your experience to enable us serve you better in your next stay. Looking forward to welcome you back to our hotel. Yours Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in May 2021
Response from GUEST RELATIONS on 25 May 2021
Dear Sir, We do appreciate your time in rating your stay at our property, do stay with us again when next you are in Ikeja. Yours Sincerely, Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2021
Response from GUEST RELATIONS on 25 May 2021
Dear Sir, We appreciate your fantastic review of your stay at our property, with a spirit to serve we always look forward to exceeding our GUEST expectations, please stay with us again when you are in Ikeja.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful I love Marriott and when I am in Lagos or in the country I and my Pastors will use Marriott. Hello Margaret
Stayed 7 nights in Apr 2021
Response from GUEST RELATIONS on 25 May 2021
Dear Sir, Thank you for the beautiful rating of your visit to our property, your feedback about our STAFF member is noted, this has been shared to keep her motivated. See you when next you are in Ikeja.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
It’s a nice property but they should be aware of certain group of guests lodging there for safety and security purposes
Stayed 8 nights in Apr 2021
Response from GUEST RELATIONS on 4 June 2021
Dear Sir, Thank you for the feedback of your visit to our property, sincere apologies we are replying now, The safety of our GUEST is paramount to us and we will not trade this for anything. We have further noted this and will share with the safety TEAM for further training. Yours Sincerely,

6/10 Okay

Verified traveller

Business traveller
The location is great in terms of accessibility. My great concerns are: 1. Staff carrying long faces except you go extra miles to interact with them. That should not be the case. 2. The toilet smells. I wonder whether it was due to the rusted trash can or from the septic tank!
Stayed 8 nights in Apr 2021
Response from GUEST RELATIONS on 16 Apr 2021
Dear Sir, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel by Marriott Select Ikeja. Please accept our apology for not meeting your expectations with the STAFF gestures as this is not usually our attitude, will be glad to have the room you last stayed so we can carry out further cleaning measures as to avoid a repeat of this on your future stay. Thank you as we do hope you'll stay with us on your next visit to Ikeja. Yours Sincerely, Guest Relations

8/10 Good

Francis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
I enjoyed my stay. The place is safe and clean.
Stayed 1 night in Apr 2021
Response from GUEST RELATIONS on 16 Apr 2021
Dear Sir, Thank you for taking time to give us a fantastic review as we look forward to welcoming you when next you travel to Ikeja. Yours Sincerely, Guest Relations

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2021
Response from GUEST RELATIONS on 16 Apr 2021
Dear Sir, We appreciate the rating of your recent visit to our hotel, we do hope you'll stay with us when next you are in Ikeja. Your Sincerely, Guest Relations

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay
I really enjoy my stay there, the staffs are very great and they made my stay enjoyable
Stayed 4 nights in Dec 2020

10/10 Excellent

Ayomide

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Kola C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Bashir

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Wake up call
It was good but the housekeeping needs a lot of improvements.
Stayed 2 nights in Mar 2020