Lagoa Nova Hotels, Natal

"A estrutura do hotel em si é boa, com áreas comuns bem cuidadas e agradáveis. No entanto, os quartos deixam a desejar — são bastante simples, lembrando um padrão de hotel como um Ibis, sem nada de especial. No geral, o estilo do resort é bem comum. Para o nosso perfil, que valoriza um atendimento mais personalizado e experiências mais exclusivas, não compensou. Nos hospedamos por duas diárias apenas pela praticidade de estar mais próximo ao aeroporto de Natal, já que estávamos em Pipa anteriormente. A ideia era descansar, sem sair do hotel, antes da volta. Infelizmente, tivemos uma experiência muito negativa. Fomos abordados com a promessa de uma tábua de frios, espumante e um atendimento diferenciado. Aceitamos — e foi um erro. Fomos levados no horário do pôr do sol para uma apresentação de venda de clube de férias. Passamos cerca de 2 horas nisso, com troca de três atendentes diferentes, repetindo as mesmas informações várias vezes (de onde somos, quanto viajamos, quanto gastamos, etc.). Perdemos o pôr do sol e, junto com ele, qualquer vontade de retornar ao hotel. Importante deixar claro: não recebemos a tábua de frios, nem o espumante, nem qualquer um dos itens que foram prometidos. E a questão aqui não é sobre “ganhar ou não ganhar” — isso não faz diferença para nós. O problema é a falta de transparência e respeito com o hóspede. Prometer algo apenas para conduzir a uma abordagem comercial é, no mínimo, desrespeitoso. Entendemos que esse tipo de abordagem faz parte"

"very nice hotel close to the restaurants "

"Construction was done cheap and very poor quality. rooms are too noisy to sleep. One receptionist said he could switch me to one of the other properties. However, it never happened because he needed authorization from manager, and there was no manager on site."

"Change the breakfast. We ate the same breakfast for 7 days, it was horrendous"

"Excellent hotel! Restaurants and food could be better"

"The guy who checked us in, after midnight was super friendly. It was nice to see that kind of energy at that time of night. Unfortunately, we didn’t have hot water in the shower and our door wouldn’t close properly from the outside. The free breakfast buffet was ok, the young man who made us omelettes was very friendly and did a good job. "

"Very very good…specially employees"

"El lugar hermoso y la gente amable, lo unico que no gusto es que estaban en refaccion y no estaba disponible el area de juegos, hubiera estado bueno avisen asi uno no se aburre tanto"

"A Dream Getaway at Ocean Palace Resort! I can't say enough amazing things about our stay at Ocean Palace Resort in Natal! From the moment we arrived, we were welcomed with warm hospitality and breathtaking views of the ocean. The location is simply unbeatable—right on the stunning Via Costeira with direct access to the beach and minutes from Ponta Negra. The resort itself is gorgeous, with beautifully maintained pools, lush tropical landscaping, and plenty of space to relax. Our room was spacious, spotless, and had an incredible view of the ocean—waking up to that sunrise every morning was pure magic. What really stood out was the service. Every staff member we interacted with was kind, professional, and went above and beyond to make our stay perfect. The food was also exceptional, with a wide variety of delicious local and international dishes served fresh every day. One of the highlights of our trip was getting our photos taken with Viva Photos—they were incredible! The team was professional, creative, and made the whole experience fun and memorable. The photos turned out absolutely beautiful and are now some of our favorite keepsakes from the trip. Whether you're looking to unwind by the pool, indulge in the spa, or explore the vibrant culture of Natal, Ocean Palace is the perfect base. This place exceeded all expectations—we’ll definitely be coming back! Highly recommend to anyone looking for a luxurious, relaxing, and unforgettable escape in Brazil!"