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Reviews of Beta Service Apartment

3 out of 5
Beta Service Apartment
Financial Park, Level 3, Main Office Tower, Labuan

Reviews

8.0

Very good

Rating 10 - Excellent. 14 out of 41 reviews" "
Rating 8 - Good. 18 out of 41 reviews" "
Rating 6 - Okay. 5 out of 41 reviews" "
Rating 4 - Poor. 3 out of 41 reviews" "
Rating 2 - Terrible. 1 out of 41 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Chong Tsuey Yuh

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The furniture quite old and weird smell
Stayed 3 nights in Nov 2022

10/10 Excellent

Mohammad Sofri

Stayed 1 night in Sep 2022

10/10 Excellent

Ayu

Liked: Cleanliness, amenities, property conditions & facilities
Good view
Stayed 1 night in Sep 2022

8/10 Good

Zohari

Travelled with family
Liked: Cleanliness, room comfort
It was quite a nice and cozy place and spacious. The view was fantastic facing the sea and quite comfortable eventhough the property is a bit old.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's comfortable to come with family.
Stayed 1 night in Feb 2020

6/10 Okay

NUR ARIANAVIYAH

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My review for Beta Apartment
So - so. They have to improve the clean-service, my sofa smells so bad!
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
All of the properties are well except for the iron
Stayed 1 night in Sep 2019
Response from CSM on 10 Sept 2019
Greeting from Beta Service Apartment, Labuan. Thank you for your feedback, we wish to inform you that Iron & Iron board is on request.

10/10 Excellent

JAMALHM

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Location was excellent close to the shops and restaurants. Rooms was fine but when we enter we smell Durians where my wife did not like to eat durian or the smell of durian. Bath towels look very very old and smelly. Rooms AC works very well and it was cold. Others were ok.
Stayed 1 night in Jul 2019
Response from CSM on 16 July 2019
Dear En.Jamal, thank for your time to feedback us, we shall strive forward to improve our quality of linen use in all room. Once again Thank you.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great view and the rooms are awesome.
Stayed 1 night in Jul 2019
Response from csm on 15 July 2019
Greeting from Beta service apartment, we wish to thank you for staying with us.

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Herni

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from CSM on 10 June 2019
Thank you for staying with us at Beta Service Apartment, Labuan FT

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A one-stop paradise in Labuan
It was amazing with spacious room & spectacular view from above. It was comfortable as there is shopping mall within the building including duty-free shops so we don't have to shop elsewhere.
Stayed 2 nights in May 2019
Response from CSM on 10 June 2019
Hi Helen, Thank you for your time and feedback. Looking forward to welcome you in the near future.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Need renovation, the property is old, dirty, event all the furniture old
Stayed 2 nights in Mar 2019
Response from CSM on 4 Apr 2019
We have taken note and thank you for the feedback

10/10 Excellent

Rosni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was beautiful, spacious and clean. Wonderful place to stay.
Stayed 1 night in Mar 2019
Response from CSM on 4 Apr 2019
Thanks you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
the property is good
Stayed 1 night in Dec 2018
Response from iskandar on 26 Dec 2018
Yes, We doing well to maintain. Thank You.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Great but could be improved.
The apartment room is great, the design is very modern, although the air conditioners in the bedrooms could have been strategically placed (for more comfort, the air-conds could have been placed facing the beds). The facility such as the swimming pool was nice, although the service counter could have been more informative about their facilities such as the opening and closing time, cards needed to get into the facilities, etc, especially during check-ins. There should be a signage stating the opening and closing time of the facilities. During cleaning of the pool, there should be a sign stating so outside in which the service counter should also be aware of this so they could also help inform the guests. The overall hospitality was not so bad, although it could be improved.
Stayed 1 night in Dec 2018
Response from iskandar on 24 Dec 2018
Thanks for staying with us, We appreciate your feedback, We will address this directly.

8/10 Good

Friend, Bn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sofa need changing...smelly but ovrall service ok.need proper cleaning
Stayed 1 night in Dec 2018
Response from iskandar on 19 Dec 2018
thank you for your comment. we are look and do it.

8/10 Good

Bapak

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2018
Response from iskandar on 24 Dec 2018
Thanks you for staying with us.

8/10 Good

mohammad safwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from iskandar on 24 Dec 2018
Thanks you for staying with us.

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

SITI ZUBIDAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Best Place to stay
The best place to stay. We really love it. Next time we will come back again. Thank you beta!
Stayed 1 night in Aug 2018
Response from jose on 8 Sept 2018
Thank you. We wish you have a good day.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
lack of maintenance for drainage
Got water ponding inside bathroom, inform to reception to do repair after 20 minutes
Stayed 1 night in Jul 2018
Response from CSM on 10 Jan 2019
Thank you for staying with Beta Service Apartment. We have taken note on your comment and we shall improve and take action. Once again we thank you for the feedback.

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2018

8/10 Good

Geoff, Kota Kinabalu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view
I always choosed Beta Apartment when visiting Labuan because its better then room only. It remind me of my own apartment.
Stayed 1 night in Apr 2018

8/10 Good

mohd taufiq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

ana, sabah

Liked: Staff & service
Disliked: Cleanliness
strategic location
easy to find food..in the middle of town...banyak kedai chocolate...
Stayed 2 nights in Apr 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service and lousy apartment
No currenct electric and The air con not cool .....almost 3days.....till the night the aircon start not cool and 2days no electric....my kids and my family can’t sleep well for 2days.....the facilities very old and the cupboard got bad smell.....the floor also tidy...we use slipper in the dinning room........the water heater for shower....sometimes not hot....and the hotel no respond anything and any feedback to us when no electric coming for that 2days....no next time for me........
Stayed 5 nights in Mar 2018
Response from CSM on 3 Apr 2018
Thank you for your support towards Beta Service Apartment. The unpleasant incident which was occurred during your stay recently was brought to the relevant authority that should not happened in the near future. Please accept our grave apologies for the inconveniences due to our shortfalls. Rest assured that we will continue to strive greater service excellence in order to keep up with the demand of our value guests.

6/10 Okay

winson, malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel
Hotel is too old and no maintain at all, room dirty like few year no ppl stay.
Stayed 2 nights in Mar 2018
Response from CSM on 3 Apr 2018
We thank you for the feedback, we have taken note and shall improve further. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

4/10 Poor

E.nicole, kota kinabalu

Disliked: Cleanliness, property conditions & facilities, room comfort
good location but not hotel room is bed
I was given room 5 floor, the room was ok big can fit in 4 person but the problem is the room was very old and a lot off maintenance have to be done. Bed is not comfort, now side lamp, shower handle came off, toilet is not flushing very well and the room wall is feeling off.
Stayed 1 night in Feb 2018
Response from CSM on 7 Feb 2018
Greeting from Beta Service Apartment, Labuan. We thank you for the feedback and please accept our grave apologies for the inconveniences caused due to our shortfalls. The mentioned table lamp only available in another category of room. The rectification works on the wall shall take effect in all guests room by our appointed contractor on stages. Rest assured that we will continue to strive greater service excellence in order to keep up with the demand of our valued guests. Thanks you

8/10 Good

jay, kuala lumpur

Liked: Cleanliness, staff & service, room comfort
Very spacious. Suitable for a large group.
Reasonably priced. Great for family. Easy access to foodies, chocolates and bank.
Stayed 1 night in Dec 2017
Response from Asrina on 17 Jan 2018
Thank you for staying with us hope to see you again.

10/10 Excellent

Mohd Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ideal for family trio
Just Nice
Stayed 1 night in Dec 2017
Response from Asrina on 17 Jan 2018
Thank you for staying with us hope to see you again.

4/10 Poor

bell, kuala lumpur

Disliked: Cleanliness, property conditions & facilities, room comfort
The water very dirty because long time not use the room.. the cleanliness also not satisfying
Stayed 1 night in Dec 2017
Response from Customer Service Manager on 17 Jan 2018
Dear Valued Guest, We thank you for staying with Beta Service Apartment. We have taken note on your comment and we shall improve and take action. Once again we thank you for the feedback.

8/10 Good

Jamri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

zubaidah, kota kinabalu, kk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yang bagus dan memudahkan
Sangat gembira, bilik sangat besar dengan kemudahan 5 bilik air, kolam renang juga sangat berpuas hati..
Stayed 2 nights in Feb 2018

8/10 Good

Majorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018