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"The hotel was nice but it lacks a few things. My stay was okay, unfortunately I encountered many set backs. The first one was, for such a big hotel my family and I were placed in the last floor, & the last room. Why, I don’t know the hotel was definitely not full. To top it off the outlets in the room weren’t working which made it a hassle to charge our phones. To make matters worse, the room next to & in front of mine were under repair as well as others down the hall. The shower was quite dangerous & inconvenient, the S-handle is in the most awkward spot, there’s no door or shower curtain or any type of privacy plus no where to grab on in case of an accidental slip. Another issues I had was the room was entered with the do not disturb sign on the door…I did complain & the manager did offer a room change but my trip was very short that packing & moving was going to be a nightmare. The food was okay, dinner was reasonable for the area. The amount of food was average. The breakfast was ok, we tried the D.R. & American breakfast, we also tried the buffet & dinner which were average. Sadly, at the buffet pastries & bread weren’t covered. The breakfast buffet is definitely overpriced. FYI everything has an automatic add on: tip & very high taxes. As far as the staff they were not very friendly, although some were polite and welcoming like Rosaly the hostess & Juan the bell boy. Lastly, the bar staff in the pool area could definitely benefit from better customer service skills."

"Poolside is good. Its mid level on a rooftop with a bar."

"Excelente condiciones físicas, muy buen servicio, muy buena comida. Los jardines muy bien cuidados."

"It was a brand new hotel, and the rooms are really big"

"Not my first stay at this property. Love it. Highly recommended "

"All the services and staff excellent "

"Excelente opción en el centro de Santiago "

"Casino sucked,locals run the casino floor,no order"

"Beautiful place, great customer service from host. Loved it! "