All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hi Brenda,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.
8/10 Good
Patricia
Travelled with family
20 Apr 2024
Quiet
Patricia
Stayed 1 night in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Hi Patricia,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
10/10 Excellent
Fritz
20 Apr 2024
Fritz
Stayed 1 night in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Hi Fritz,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.
Noise from trolley and freeway.good place just had ants coming out of the wall and shower and sink. The front desk person who checked me in was helpful and professional.
Chris
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 16 Apr 2024
Hi Chris,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. And we will surely forward your valuable feedback to our team for improvements. We look forward to sharing another exceptional experience when your adventures bring you back our way.
They doubled billed me. I booked my reservation through Expedia . They took my credit card information when I arrived when I checked out they billed me and so did Expedia. The place was dirty, noisy, and the Staff unprofessional.
SandyE
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 16 Apr 2024
Hi Sandye,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.
10/10 Excellent
Ramon
12 Apr 2024
The beet
Ramon
Stayed 1 night in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Hi Ramon,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
10/10 Excellent
Ramon
26 Mar 2024
Ok
Ramon
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Ramon,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our team hopes to have the chance to serve you again on your next visit.
2/10 Terrible
David
22 Mar 2024
David
Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Apr 2024
Hi David,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
Hi Maria,I am glad to hear you had a positive experience with our parking facilities. Providing convenient and safe parking is important to us, and we're delighted it contributed to your overall experience. Looking forward to welcoming you back soon!
10/10 Excellent
Kenneth
3 Mar 2024
Kenneth
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 26 Mar 2024
Hi Kenneth,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
Always come here but for some reason today there was a new lady that was rude. Charged an extra 40 for early check in. Thats ridiculous for checking in early to a place with plenty ofnrooms open. I didnt like that at al since i visit here regularly.
ELDER
Stayed 1 night in Feb 2024
Response from Sophia CSR on 29 Feb 2024
Hi Elder,It is saddening for us to read about your recent experience with us. This is not typical of our guests' experiences at our property. Rest assured, we are actively investigating your feedback with our management for prompt action. Thank you for your patience.
Fire alarm was making noise due to no battery. Only solution offered was to remove the alarm completely.
Absolutely no drinking water available on the property. Vending machine was out of everything. Was not restocked at all.
Only good part was the lady on the front desk. She helped in every possible way she could.
Narendra
Stayed 1 night in Feb 2024
Response from Sophia CSR on 19 Feb 2024
Hi Narendra,It is disheartening to hear about your experience. Our apologies for all the issues that you encountered. Rest assured, your concerns will be noted and inspected by our team for prompt action. We would value another chance to impress you and we wish you safe travels.
6/10 Okay
Antoinette
Travelled with pets
12 Feb 2024
Liked: Staff & service
The motel is minimal in amenities but very clean. The staff was courteous too. Bring your own shampoo etc. The a/c -heater worked great. Bed was comfy.
Antoinette
Stayed 1 night in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Dear Guest,We're glad to hear you found our motel clean and our staff courteous. We strive to provide a comfortable stay and regret any inconvenience caused. Your feedback on the cleanliness and functionality of our facilities is greatly appreciated. We look forward to welcoming you back again soon!
We liked the accessible bathroom, but the bed was too high and hard for our comfort.
Karen
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 2 Feb 2024
Hi Karen,We're pleased to hear you liked the accessible bathroom. Apologies for any discomfort with the bed height and firmness. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
8/10 Good
Larry
Business traveller, Travelled with group
27 Jan 2024
Adequate
Larry
Stayed 1 night in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Hi Larry,Thank you for your feedback. We appreciate your stay and would love to hear more about how we can improve for your next visit.
10/10 Excellent
Melissa
21 Jan 2024
Melissa
Stayed 1 night in Jan 2024
Response from Sophia CSR on 22 Jan 2024
Hi Melissa,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
Hi Francine,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that you enjoyed your stay. We look forward to serving you again soon.
Hi Kimberley,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic stay. We hope to welcome you back soon for another wonderful experience.
10/10 Excellent
Letty
2 Jan 2024
Liked: Cleanliness, staff & service, amenities
Letty
Stayed 1 night in Dec 2023
Response from Sophia CSR on 8 Jan 2024
Hi Letty,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
The front desk is the worst. She brings her child to work and she changes the price on you after a day lied about the room being rented out after asking her yesterday about a weeks rent then changed after just a day. Worst attitude ever came across and not knowledgeable at all
Rosie
Stayed 1 night in Dec 2023
Response from Sophia CSR on 1 Jan 2024
Hi Rosie,Thank you for your review. Please know that we have a dynamic price depending upon the availability of the rooms. So, we always advise our valuable guests to reserve their rooms as early as possible and get the advanced booking benefits.
The experience was great. Service was friendly and courteous.
Daniel
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 24 Dec 2023
Hi Daniel,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
10/10 Excellent
Ahmed
23 Dec 2023
Ahmed
Stayed 1 night in Dec 2023
Response from Sophia CSR on 26 Dec 2023
Hi Ahmed,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!
Hi Felicia,Your satisfaction is our top priority, and we aim to offer great value for the services we provide. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.
The noise level was very high. I didn't realize it was so close to the freeway. Also the fridge kept making a popping noise. The lights outside were so bright that it kept my room lit all night. The curtains weren't long enough to block the light.
Brian
Stayed 1 night in Dec 2023
Response from Sophia CSR on 19 Dec 2023
Hi Brian,It is disheartening to hear about your experience. We regret the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope you give us another chance to improve our services to serve you better in the future.
Dear Guest,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!
Hi Jennifer,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
Hi Pieter,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
1st room smelled like pee and and cigarettes had to go get Lysol from front desk
2nd woke up to sink cover in ant as well as bathroom
Joshua
Stayed 1 night in Nov 2023
Response from Sophia CSR on 30 Nov 2023
Hi Joshua,It is disappointing to learn about the unpleasant odour and cleanliness issues you experienced in both rooms. Our team are actively addressing these issues with our housekeeping and maintenance teams to ensure such incidents are promptly resolved. We appreciate your feedback, and your concerns will be used to improve our services.
6/10 Okay
James
28 Nov 2023
Liked: Cleanliness
James
Stayed 1 night in Nov 2023
Response from Sophia CSR on 30 Nov 2023
Hi James,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
10/10 Excellent
Fredy
26 Nov 2023
Fredy
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Hi Fredy,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
4/10 Poor
Verified traveller
Business traveller
16 Nov 2023
Disliked: Room comfort
Disappointing
Room cleaner over powering smell when walking into had to leave door open to air out room. No coffee , blow-dryer, or shampoo.
Verified traveller
Stayed 1 night in Nov 2023
Response from Sophia CSR on 17 Nov 2023
Dear Guest,We're truly sorry to hear about your disappointing experience. We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is important, and we'll take your comments seriously to make necessary improvements. We hope to earn your business in future travels.
6/10 Okay
Timothy
12 Nov 2023
Timothy
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 16 Nov 2023
Hi Timothy,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
Hi Tim,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.
Dear Guest,Appreciate you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in the future as well.
6/10 Okay
Maria
5 Nov 2023
Liked: Cleanliness
Maria
Stayed 1 night in Nov 2023
Response from Sophia CSR on 7 Nov 2023
Hi Maria,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes to earn your business on future travels so that you can see our continuous improvement.
4/10 Poor
elizabeth
Business traveller
30 Oct 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The staff and the hooker in the parking lot were nice. . Room was ok area is seedy.
elizabeth
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 31 Oct 2023
Dear Guest,We appreciate your feedback and are glad to hear you had a positive interaction with our staff. We take safety and security seriously, and we'll address the concerns you mentioned. Your input is valuable to us.
10/10 Excellent
Anthony
25 Oct 2023
Liked: Property conditions & facilities
Anthony
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 27 Oct 2023
Hi Anthony,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
4/10 Poor
John
Travelled with family
23 Oct 2023
Liked: Staff & service
Disliked: Property conditions & facilities
I’ve stayed here a few times and never had an issue. This past visit (Room 111) the room was infested with ants. Not a good thing
John
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 23 Oct 2023
Hi John,We truly regret that we didn't meet your expectations during your return visit. Your satisfaction is important to us, and we hope you'll give us another chance in the future to provide you with a much-improved stay.
Dear Guest,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!
6/10 Okay
Genesis
Travelled with family
17 Oct 2023
Whatever
Check in was fast and easy, the receptionist was friendly and cordial. In the night we had an ant infestation on the sink and when i notified the night receptionist she wasnt very helpful i had to call and complain like 3 times in order to get a different room.
Genesis
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 18 Oct 2023
Hi Genesis,We are deeply sorry to learn about the incident that occurred during your recent stay. Please know that we take this matter very seriously and have already forwarded it to our management team for review. Providing our guests with an enjoyable and comfortable experience is of utmost importance to us, and we regret that we fell short of your expectations. We hope to have the opportunity to make it up to you in the future and regain your trust.
6/10 Okay
Daniel
14 Oct 2023
Liked: Property conditions & facilities
Daniel
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Dear Guest,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
4/10 Poor
Gina
14 Oct 2023
Disliked: Room comfort
Below Average.
Garbage was left in the parking lot. Fighting people in the rooms; strange people hanging around the parking lot. I did not feel safe. Inside of room was clean.
Gina
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Hi Gina,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We will investigate your feedback with our management for prompt action.
8/10 Good
Chris trantalis
2 Oct 2023
Chris trantalis
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 5 Oct 2023
Dear Guest,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.
Hi Steve,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 10-star experience.
2/10 Terrible
Salvador
1 Oct 2023
Disliked: Property conditions & facilities
There was no A/C in the room and no hot water.
Salvador
Stayed 1 night in Sep 2023
Response from Sophia CSR on 2 Oct 2023
Dear Guest,Appreciate your response. Your feedback is very important for us to acknowledge and adjust these issues. I regret that these issues occurred during your stay with us. We have addressed your concerns and improvements are underway.
8/10 Good
ROBERT
29 Sept 2023
New design of rooms is excellent. Clean and modern. Great rehab
ROBERT
Stayed 1 night in Sep 2023
Response from Sophia CSR on 30 Sept 2023
Hi Robert,Your kind words mean a lot to us, and we truly appreciate your positive feedback. It was a pleasure having you as our guest. Thank you for your fantastic review and we hope to welcome you back for another awesome stay in the future!
Easy highway access. Very convenient area for us to visit family & sites. The property was actually better than I expected. Very friendly & helpful staff. Enjoyed our stay here & would return again.
Kathy
Stayed 6 nights in Sep 2023
Response from Sophia CSR on 25 Sept 2023
Hi Kathy,We're thrilled to hear that you found our location convenient and that the property exceeded your expectations. It's wonderful to know that you enjoyed your stay and that our staff made a positive impression. We look forward to welcoming you back on your next visit.
Service is Awesome, Room is Clean but air condition and filter is Dirty. White Lights in the room makes me feel Stress and not comfortable. Internet is slow.
Verified traveller
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 24 Sept 2023
Dear Guest,Thank you for your kind words about our service and cleanliness. We apologize for the issues with the air conditioning, lighting, and internet speed. Your feedback is valuable, and we'll work to improve these areas for a more comfortable stay in the future.