Blackout curtains, free WiFi, bed sheets

Reviews of Motel 6 La Mesa, CA - San Diego

2 out of 5
Motel 6 La Mesa, CA - San Diego
7621 Alvarado Rd, La Mesa, CA

Reviews

7.2

Good

Rating 10 - Excellent. 292 out of 729 reviews" "
Rating 8 - Good. 132 out of 729 reviews" "
Rating 6 - Okay. 105 out of 729 reviews" "
Rating 4 - Poor. 95 out of 729 reviews" "
Rating 2 - Terrible. 105 out of 729 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 28 Apr 2024
Hi Brenda,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Patricia

Travelled with family
Quiet
Stayed 1 night in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Hi Patricia,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Fritz

Stayed 1 night in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Hi Fritz,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

8/10 Good

Chris

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Noise from trolley and freeway.good place just had ants coming out of the wall and shower and sink. The front desk person who checked me in was helpful and professional.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 16 Apr 2024
Hi Chris,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. And we will surely forward your valuable feedback to our team for improvements. We look forward to sharing another exceptional experience when your adventures bring you back our way.

2/10 Terrible

SandyE

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They doubled billed me. I booked my reservation through Expedia . They took my credit card information when I arrived when I checked out they billed me and so did Expedia. The place was dirty, noisy, and the Staff unprofessional.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 16 Apr 2024
Hi Sandye,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

10/10 Excellent

Ramon

The beet
Stayed 1 night in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Hi Ramon,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Ramon

Ok
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Ramon,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

David

Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Apr 2024
Hi David,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 11 Mar 2024
Hi Maria,I am glad to hear you had a positive experience with our parking facilities. Providing convenient and safe parking is important to us, and we're delighted it contributed to your overall experience. Looking forward to welcoming you back soon!

10/10 Excellent

Kenneth

Stayed 3 nights in Feb 2024
Response from Sophia CSR on 26 Mar 2024
Hi Kenneth,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

2/10 Terrible

ELDER

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Always come here but for some reason today there was a new lady that was rude. Charged an extra 40 for early check in. Thats ridiculous for checking in early to a place with plenty ofnrooms open. I didnt like that at al since i visit here regularly.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 29 Feb 2024
Hi Elder,It is saddening for us to read about your recent experience with us. This is not typical of our guests' experiences at our property. Rest assured, we are actively investigating your feedback with our management for prompt action. Thank you for your patience.

6/10 Okay

Narendra

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Fire alarm was making noise due to no battery. Only solution offered was to remove the alarm completely. Absolutely no drinking water available on the property. Vending machine was out of everything. Was not restocked at all. Only good part was the lady on the front desk. She helped in every possible way she could.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 19 Feb 2024
Hi Narendra,It is disheartening to hear about your experience. Our apologies for all the issues that you encountered. Rest assured, your concerns will be noted and inspected by our team for prompt action. We would value another chance to impress you and we wish you safe travels.

6/10 Okay

Antoinette

Travelled with pets
Liked: Staff & service
The motel is minimal in amenities but very clean. The staff was courteous too. Bring your own shampoo etc. The a/c -heater worked great. Bed was comfy.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Dear Guest,We're glad to hear you found our motel clean and our staff courteous. We strive to provide a comfortable stay and regret any inconvenience caused. Your feedback on the cleanliness and functionality of our facilities is greatly appreciated. We look forward to welcoming you back again soon!

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Sophia CSR on 7 Feb 2024
Hi John,Thank you for your feedback. We appreciate your stay and would love to hear more about how we can improve for your next visit.

8/10 Good

Karen, Salinas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the accessible bathroom, but the bed was too high and hard for our comfort.
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 2 Feb 2024
Hi Karen,We're pleased to hear you liked the accessible bathroom. Apologies for any discomfort with the bed height and firmness. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

Larry

Business traveller, Travelled with group
Adequate
Stayed 1 night in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Hi Larry,Thank you for your feedback. We appreciate your stay and would love to hear more about how we can improve for your next visit.

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024
Response from Sophia CSR on 22 Jan 2024
Hi Melissa,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Francine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 15 Jan 2024
Hi Francine,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that you enjoyed your stay. We look forward to serving you again soon.

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 14 Jan 2024
Hi Kimberley,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic stay. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Letty

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 8 Jan 2024
Hi Letty,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

2/10 Terrible

Rosie

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk is the worst. She brings her child to work and she changes the price on you after a day lied about the room being rented out after asking her yesterday about a weeks rent then changed after just a day. Worst attitude ever came across and not knowledgeable at all
Stayed 1 night in Dec 2023
Response from Sophia CSR on 1 Jan 2024
Hi Rosie,Thank you for your review. Please know that we have a dynamic price depending upon the availability of the rooms. So, we always advise our valuable guests to reserve their rooms as early as possible and get the advanced booking benefits.

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone here is always so nice and helpful.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 28 Dec 2023
Dear Guest,Thank you for your positive feedback! Our team is dedicated to providing excellent service and we look forward to welcoming you back soon!

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The experience was great. Service was friendly and courteous.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 24 Dec 2023
Hi Daniel,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Ahmed

Stayed 1 night in Dec 2023
Response from Sophia CSR on 26 Dec 2023
Hi Ahmed,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

10/10 Excellent

Felicia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Best motel6 and the cheapest in San Diego overall
Response from Sophia CSR on 8 Feb 2024
Hi Felicia,Your satisfaction is our top priority, and we aim to offer great value for the services we provide. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy and too much light outside!
The noise level was very high. I didn't realize it was so close to the freeway. Also the fridge kept making a popping noise. The lights outside were so bright that it kept my room lit all night. The curtains weren't long enough to block the light.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 19 Dec 2023
Hi Brian,It is disheartening to hear about your experience. We regret the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope you give us another chance to improve our services to serve you better in the future.

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Dec 2023
Dear Guest,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

8/10 Good

jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 10 Dec 2023
Hi Jennifer,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Pieter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 8 Dec 2023
Hi Pieter,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

4/10 Poor

Joshua

Business traveller, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
1st room smelled like pee and and cigarettes had to go get Lysol from front desk 2nd woke up to sink cover in ant as well as bathroom
Stayed 1 night in Nov 2023
Response from Sophia CSR on 30 Nov 2023
Hi Joshua,It is disappointing to learn about the unpleasant odour and cleanliness issues you experienced in both rooms. Our team are actively addressing these issues with our housekeeping and maintenance teams to ensure such incidents are promptly resolved. We appreciate your feedback, and your concerns will be used to improve our services.

6/10 Okay

James

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Sophia CSR on 30 Nov 2023
Hi James,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 Excellent

Fredy

Stayed 2 nights in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Hi Fredy,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Poor

Verified traveller

Business traveller
Disliked: Room comfort
Disappointing
Room cleaner over powering smell when walking into had to leave door open to air out room. No coffee , blow-dryer, or shampoo.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 17 Nov 2023
Dear Guest,We're truly sorry to hear about your disappointing experience. We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is important, and we'll take your comments seriously to make necessary improvements. We hope to earn your business in future travels.

6/10 Okay

Timothy

Stayed 2 nights in Nov 2023
Response from Sophia CSR on 16 Nov 2023
Hi Timothy,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sophia CSR on 16 Nov 2023
Hi Tim,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and my room was extremely clean
Stayed 1 night in Nov 2023
Response from Sophia CSR on 16 Nov 2023
Dear Guest,Appreciate you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in the future as well.

6/10 Okay

Maria

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Sophia CSR on 7 Nov 2023
Hi Maria,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

elizabeth

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The staff and the hooker in the parking lot were nice. . Room was ok area is seedy.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 31 Oct 2023
Dear Guest,We appreciate your feedback and are glad to hear you had a positive interaction with our staff. We take safety and security seriously, and we'll address the concerns you mentioned. Your input is valuable to us.

10/10 Excellent

Anthony

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 27 Oct 2023
Hi Anthony,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

4/10 Poor

John

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I’ve stayed here a few times and never had an issue. This past visit (Room 111) the room was infested with ants. Not a good thing
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 23 Oct 2023
Hi John,We truly regret that we didn't meet your expectations during your return visit. Your satisfaction is important to us, and we hope you'll give us another chance in the future to provide you with a much-improved stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on 23 Oct 2023
Dear Guest,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

6/10 Okay

Genesis

Travelled with family
Whatever
Check in was fast and easy, the receptionist was friendly and cordial. In the night we had an ant infestation on the sink and when i notified the night receptionist she wasnt very helpful i had to call and complain like 3 times in order to get a different room.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 18 Oct 2023
Hi Genesis,We are deeply sorry to learn about the incident that occurred during your recent stay. Please know that we take this matter very seriously and have already forwarded it to our management team for review. Providing our guests with an enjoyable and comfortable experience is of utmost importance to us, and we regret that we fell short of your expectations. We hope to have the opportunity to make it up to you in the future and regain your trust.

6/10 Okay

Daniel

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Dear Guest,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

4/10 Poor

Gina

Disliked: Room comfort
Below Average.
Garbage was left in the parking lot. Fighting people in the rooms; strange people hanging around the parking lot. I did not feel safe. Inside of room was clean.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Hi Gina,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We will investigate your feedback with our management for prompt action.

8/10 Good

Chris trantalis

Stayed 2 nights in Sep 2023
Response from Sophia CSR on 5 Oct 2023
Dear Guest,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Sophia CSR on 3 Oct 2023
Hi Steve,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 10-star experience.

2/10 Terrible

Salvador

Disliked: Property conditions & facilities
There was no A/C in the room and no hot water.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 2 Oct 2023
Dear Guest,Appreciate your response. Your feedback is very important for us to acknowledge and adjust these issues. I regret that these issues occurred during your stay with us. We have addressed your concerns and improvements are underway.

8/10 Good

ROBERT

New design of rooms is excellent. Clean and modern. Great rehab
Stayed 1 night in Sep 2023
Response from Sophia CSR on 30 Sept 2023
Hi Robert,Your kind words mean a lot to us, and we truly appreciate your positive feedback. It was a pleasure having you as our guest. Thank you for your fantastic review and we hope to welcome you back for another awesome stay in the future!

10/10 Excellent

Kathy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy highway access. Very convenient area for us to visit family & sites. The property was actually better than I expected. Very friendly & helpful staff. Enjoyed our stay here & would return again.
Stayed 6 nights in Sep 2023
Response from Sophia CSR on 25 Sept 2023
Hi Kathy,We're thrilled to hear that you found our location convenient and that the property exceeded your expectations. It's wonderful to know that you enjoyed your stay and that our staff made a positive impression. We look forward to welcoming you back on your next visit.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Good Stay but not comfortable
Service is Awesome, Room is Clean but air condition and filter is Dirty. White Lights in the room makes me feel Stress and not comfortable. Internet is slow.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 24 Sept 2023
Dear Guest,Thank you for your kind words about our service and cleanliness. We apologize for the issues with the air conditioning, lighting, and internet speed. Your feedback is valuable, and we'll work to improve these areas for a more comfortable stay in the future.