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Rating 10 - Excellent. 54 out of 105 reviews" "
10 - Excellent
54
Rating 8 - Good. 20 out of 105 reviews" "
8 - Good
20
Rating 6 - Okay. 20 out of 105 reviews" "
6 - Okay
20
Rating 4 - Poor. 7 out of 105 reviews" "
4 - Poor
7
Rating 2 - Terrible. 4 out of 105 reviews" "
2 - Terrible
4
8.4/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
8.2/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
Rosie
Travelled with family, Travelled with family and small children
Hello Janiellethank you for your your review and for staying with us. We are happy your are able to share your experience. We look forward to your next stay
The staff was pleasant and professional, my only complaint was that I don’t think my room was vacuumed. I found raisins on the floor when I arrived.
Stanley
Stayed 3 nights in Apr 2024
Response from joanie clapper on 21 Apr 2024
Hello Im sorry we didnt met your expectations, I will be speaking to the houskeeping department, and I assure you this is not how we like to present a room. I hope we get to see you soon
10/10 Excellent
Diane, Novato
8 Apr 2024
Diane
Stayed 2 nights in Mar 2024
Response from joanie clapper on 29 Apr 2024
Thank you for your 5 star review. We look forward to your next visist
Bathrooms very not very clean, overall a great stay besides that
Natalie
Stayed 1 night in Apr 2024
Response from joanie clapper on 21 Apr 2024
Hello Natalie, Im sorry to hear about youre bathroom, but I assure you we will definilty make sure everything is double checked. We do look forward for you to stay with us again
The staff there were helpful and kind, and the room was clean and very nice. My only complaint was that the pillows were very thin, and I have a hard time sleeping without big puffy pillows (I know, I know). Overall though, it was a great experience.
Andrew
Stayed 1 night in Apr 2024
Response from joanie clapper on 8 Apr 2024
Hello Andrew we all love puffy pillows. Let us know next time and will put more pillows in your room. hope to see you soon
2/10 Terrible
Alex
4 Apr 2024
Alex
Stayed 1 night in Apr 2024
Response from joanie clapper on 29 Apr 2024
Hello we se eyou gave us a 1 out of 5 with no comment I hope you can contact me to share your experience and let us know what we can do better
6/10 Okay
Alex
3 Apr 2024
Alex
Stayed 1 night in Apr 2024
Response from joanie clapper on 29 Apr 2024
Thank you for your review. Please let us know what we could do better.
6/10 Okay
Alex
29 Mar 2024
Alex
Stayed 5 nights in Mar 2024
Response from joanie clapper on 21 Apr 2024
Hello Alex,Please contact me directly to discuss your rating and your excpereince.
Terrific staff throughout. Cannot fault the hotel management for the poor conditions and reckless traffic of the shared West side alleyway. The room and interiors are excellent. Thank you. P. McDonald
Kenneth
Stayed 2 nights in Mar 2024
Response from joanie clapper on 28 Mar 2024
Hello Kenneth, thank you so much for your great reveiw. the Alley is deiffnetly worn we do our best to fill the pot holes as soon as we see them in the alley. due to the rains they got really bad. We did just fill a few of them and will continue to watch those holes.. hope to see you soon
6/10 Okay
Hector
Travelled with family, Travelled with family and small children, Travelled with partner
Wasnt a fan of the limited parking. There was also an issue with the room not being cleaned at all or restocked in towels after the first night. Additionally, the breakfast was limited as food items ran out quickly and seem the staff wasnt prepared to the number of guests.
Hector
Stayed 2 nights in Mar 2024
Response from joanie clapper on 22 Mar 2024
Hello Hector,sorry to hear about your experience with your stay. We do have parking in back of the hotel and have several more parking around the building.... We were limited on breakfast however we addressed the issue. we hope to see you back and to give us another chance...
10/10 Excellent
Jessica
3 Mar 2024
Jessica
Stayed 1 night in Mar 2024
Response from joanie clapper on 28 Mar 2024
Thank you for your 5 star reveiw and i hope you stay with us again.
Hello Su Jinthank you for your response and review
10/10 Excellent
Anays Zared Zavala
20 Feb 2024
Anays Zared Zavala
Stayed 1 night in Feb 2024
Response from joanie clapper on 22 Mar 2024
Hello thank you for your 5 star review and we hope to see you soon
10/10 Excellent
Leah
Business traveller
15 Feb 2024
Liked: Cleanliness, staff & service
Rooms are nice, but the windows are THIN making it loud. I checked several times to be sure my wi dow was closed as the outside noise was significant.
Leah
Stayed 1 night in Feb 2024
Response from joanie clapper on 11 Mar 2024
Hello Leah, thank you for your 5 star review. Im sorry to hear about the outside noise, if you contact me and let me know what room you are in, id like to look into the room number to see what we can do
It was close to the highway, well maintained and easy to locate. I was just there for 1 night and breakfast and I felt safe and slept well. Would stay again
Laura
Stayed 1 night in Jan 2024
Response from joanie clapper on 9 Feb 2024
Hello Laura, thank you so much for your reveiw. Our location is centrally located from the 8 freeway, as well as the shopping centers and trolly, thank you again and we will see you soom.
Hello Valeria, thank you for the 3 star review please let me know what we could have done to get a 5 star Look forward to reaching out to me so we can discus further
6/10 Okay
Alma
Travelled with family and small children
23 Jan 2024
Liked: Cleanliness
Disliked: Staff & service
Problem with the staff, our key was not working the day after check in and once we alerted about the issue to front desk my husband got denied in being helped to get a replacement card, we let him know our kids are asleep inside the room that’s when he decided to help. Instead of sending maintenance to fix it while we were all gone I had to wait inside my room for an hour to have it fixed, thus making me late to a planned meeting. Manager said she was going to discount me for the inconvenience and that did not happen. Don’t waste your time here.
Alma
Stayed 2 nights in Jan 2024
Response from joanie clapper on 29 Jan 2024
Hello Alma Sorry to hear about your keys, but we were able to fix it, but it did take sometime due to the lock was broken and had to take time to fix it. Olease contact me so we can discuss further
Floor had stains and it was gross with a dirty sock next to the bed. Bathroom door had no hardware and would not close or lock.
Verified traveller
Stayed 2 nights in Jan 2024
Response from joanie clapper on 29 Jan 2024
Hello, sorry to hear about your experience. I will talk to the houskeeping department and let them know as well a maintance. for the door. IF you ever experience an issue please report it right away so we can make it right
Had a great stay. The staff was helpful and professional. Room was clean and comfortable. My only complaint would be that the pillows were too soft. A little firmer for us side sleepers.
Kevin
Stayed 2 nights in Jan 2024
Response from JC Manager on 15 Jan 2024
Hello Kevin, thank you for your response. we do have firmer pillows and next time we can get those to your room. We look forward to see you soon
10/10 Excellent
Martha
15 Jan 2024
Martha
Stayed 1 night in Jan 2024
Response from joanie clapper on 9 Feb 2024
Hello Marha thank you for your 5 star reveiw
10/10 Excellent
Martha
15 Jan 2024
Martha
Stayed 1 night in Jan 2024
Response from joanie clapper on 9 Feb 2024
hello thank you for your 5 star reveiw
8/10 Good
Thomas
14 Jan 2024
Thomas
Stayed 1 night in Jan 2024
Response from joanie clapper on 9 Feb 2024
hello Thomas thank you for your 4 star let us kow what we can do get to that 5 star
My friend was having surgery and I needed a place that was close to the hospital. This hotel was easily accessible. It also serves a great breakfast every day.
Toni
Stayed 3 nights in Dec 2023
Response from JC Manager on 15 Jan 2024
Hello Toni Thank you for your great comment and that we were able to make your stay comfortable
Showers never got past lukewarm. Extra fee for parking, first day breakfast was out of lots of things. Pool permanently? Closed for maintenance. Staff grumpy when we checked in.
Robert
Stayed 2 nights in Dec 2023
Response from JC Manager on 15 Jan 2024
Hello Robert Im sorry to hear about your experience with your stay. Yes the pool is closed temporarly and I will speak to the person that checked you in this is not how we want our guests to feel when they stay We hope you give us a second chance