Outdoor pool

Reviews of Holiday Inn Express La Mesa Near SDSU, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 54 out of 105 reviews" "
Rating 8 - Good. 20 out of 105 reviews" "
Rating 6 - Okay. 20 out of 105 reviews" "
Rating 4 - Poor. 7 out of 105 reviews" "
Rating 2 - Terrible. 4 out of 105 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rosie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to DTSD.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Janielle

Liked: Cleanliness, staff & service, property conditions & facilities
I thoroughly enjoyed my stay here.
Stayed 3 nights in Apr 2024
Response from joanie clapper on 29 Apr 2024
Hello Janiellethank you for your your review and for staying with us. We are happy your are able to share your experience. We look forward to your next stay

6/10 Okay

Marlene

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Need maids and janitors to do better cleaning of rooms and floors
Stayed 1 night in Apr 2024
Response from joanie clapper on 29 Apr 2024
Hello Marlenethank you for letting us know your experiecne and I will get with Houskeeping to see whare we fell short.

8/10 Good

Stanley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant and professional, my only complaint was that I don’t think my room was vacuumed. I found raisins on the floor when I arrived.
Stayed 3 nights in Apr 2024
Response from joanie clapper on 21 Apr 2024
Hello Im sorry we didnt met your expectations, I will be speaking to the houskeeping department, and I assure you this is not how we like to present a room. I hope we get to see you soon

10/10 Excellent

Diane, Novato

Stayed 2 nights in Mar 2024
Response from joanie clapper on 29 Apr 2024
Thank you for your 5 star review. We look forward to your next visist

8/10 Good

Natalie

Liked: Staff & service, property conditions & facilities
Bathrooms very not very clean, overall a great stay besides that
Stayed 1 night in Apr 2024
Response from joanie clapper on 21 Apr 2024
Hello Natalie, Im sorry to hear about youre bathroom, but I assure you we will definilty make sure everything is double checked. We do look forward for you to stay with us again

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there were helpful and kind, and the room was clean and very nice. My only complaint was that the pillows were very thin, and I have a hard time sleeping without big puffy pillows (I know, I know). Overall though, it was a great experience.
Stayed 1 night in Apr 2024
Response from joanie clapper on 8 Apr 2024
Hello Andrew we all love puffy pillows. Let us know next time and will put more pillows in your room. hope to see you soon

2/10 Terrible

Alex

Stayed 1 night in Apr 2024
Response from joanie clapper on 29 Apr 2024
Hello we se eyou gave us a 1 out of 5 with no comment I hope you can contact me to share your experience and let us know what we can do better

6/10 Okay

Alex

Stayed 1 night in Apr 2024
Response from joanie clapper on 29 Apr 2024
Thank you for your review. Please let us know what we could do better.

6/10 Okay

Alex

Stayed 5 nights in Mar 2024
Response from joanie clapper on 21 Apr 2024
Hello Alex,Please contact me directly to discuss your rating and your excpereince.

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific staff throughout. Cannot fault the hotel management for the poor conditions and reckless traffic of the shared West side alleyway. The room and interiors are excellent. Thank you. P. McDonald
Stayed 2 nights in Mar 2024
Response from joanie clapper on 28 Mar 2024
Hello Kenneth, thank you so much for your great reveiw. the Alley is deiffnetly worn we do our best to fill the pot holes as soon as we see them in the alley. due to the rains they got really bad. We did just fill a few of them and will continue to watch those holes.. hope to see you soon

6/10 Okay

Hector

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Wasnt a fan of the limited parking. There was also an issue with the room not being cleaned at all or restocked in towels after the first night. Additionally, the breakfast was limited as food items ran out quickly and seem the staff wasnt prepared to the number of guests.
Stayed 2 nights in Mar 2024
Response from joanie clapper on 22 Mar 2024
Hello Hector,sorry to hear about your experience with your stay. We do have parking in back of the hotel and have several more parking around the building.... We were limited on breakfast however we addressed the issue. we hope to see you back and to give us another chance...

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024
Response from joanie clapper on 28 Mar 2024
Thank you for your 5 star reveiw and i hope you stay with us again.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from joanie clapper on 11 Mar 2024
Hello Paul thank you for your Five star review, and we look forward to your stay with us soon

10/10 Excellent

Paul

Stayed 4 nights in Feb 2024
Response from joanie clapper on 22 Mar 2024
hello Paul thank you for your 5 star review

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice room
Stayed 1 night in Feb 2024
Response from joanie clapper on 11 Mar 2024
Hello Timothy thak you for the 5 star review

8/10 Good

Nga

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfy
Stayed 1 night in Feb 2024
Response from joanie clapper on 11 Mar 2024
Hello NGA thank you for staying with us, happy to hear about your stay and that the beds were comfortablehope to see you soon

8/10 Good

Su jin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from joanie clapper on 11 Mar 2024
Hello Su Jinthank you for your response and review

10/10 Excellent

Anays Zared Zavala

Stayed 1 night in Feb 2024
Response from joanie clapper on 22 Mar 2024
Hello thank you for your 5 star review and we hope to see you soon

10/10 Excellent

Leah

Business traveller
Liked: Cleanliness, staff & service
Rooms are nice, but the windows are THIN making it loud. I checked several times to be sure my wi dow was closed as the outside noise was significant.
Stayed 1 night in Feb 2024
Response from joanie clapper on 11 Mar 2024
Hello Leah, thank you for your 5 star review. Im sorry to hear about the outside noise, if you contact me and let me know what room you are in, id like to look into the room number to see what we can do

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent free breakfast, nice place to stay, helpful staff
Stayed 1 night in Feb 2024
Response from joanie clapper on 12 Feb 2024
Hello Janet, thank you for your comment and were so happy you enjoyed our breakfast. We do have a great variety. We hope to see you soon

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That the staff was helpful and a attentive
Stayed 1 night in Jan 2024
Response from joanie clapper on 9 Feb 2024
Hello Arnold thak you for your comments and your 5 star reveiw.

6/10 Okay

amy

Stayed 1 night in Feb 2024
Response from joanie clapper on 22 Mar 2024
Hello thank you for your response. I would really like to have an oppertunity to speak to you in regards to your rating

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the highway, well maintained and easy to locate. I was just there for 1 night and breakfast and I felt safe and slept well. Would stay again
Stayed 1 night in Jan 2024
Response from joanie clapper on 9 Feb 2024
Hello Laura, thank you so much for your reveiw. Our location is centrally located from the 8 freeway, as well as the shopping centers and trolly, thank you again and we will see you soom.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Jan 2024
Response from joanie clapper on 11 Mar 2024
Hello Omar thank you for your commnet and your 5 star review

6/10 Okay

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from joanie clapper on 29 Jan 2024
Hello Valeria, thank you for the 3 star review please let me know what we could have done to get a 5 star Look forward to reaching out to me so we can discus further

6/10 Okay

Alma

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Problem with the staff, our key was not working the day after check in and once we alerted about the issue to front desk my husband got denied in being helped to get a replacement card, we let him know our kids are asleep inside the room that’s when he decided to help. Instead of sending maintenance to fix it while we were all gone I had to wait inside my room for an hour to have it fixed, thus making me late to a planned meeting. Manager said she was going to discount me for the inconvenience and that did not happen. Don’t waste your time here.
Stayed 2 nights in Jan 2024
Response from joanie clapper on 29 Jan 2024
Hello Alma Sorry to hear about your keys, but we were able to fix it, but it did take sometime due to the lock was broken and had to take time to fix it. Olease contact me so we can discuss further

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stains and broken door
Floor had stains and it was gross with a dirty sock next to the bed. Bathroom door had no hardware and would not close or lock.
Stayed 2 nights in Jan 2024
Response from joanie clapper on 29 Jan 2024
Hello, sorry to hear about your experience. I will talk to the houskeeping department and let them know as well a maintance. for the door. IF you ever experience an issue please report it right away so we can make it right

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from joanie clapper on 22 Jan 2024
Hello Mariathank you for your 10 and will see you soon

10/10 Excellent

Yaroslav

Stayed 1 night in Jan 2024
Response from JC Manager on 29 Jan 2024
I want to thank you for taking the time to give us a 10 thank you for everything.

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get it!!
Clean room and restroom. Good location. Friendly staff and parking is simple. Breakfast is good. I just wish they'd serve more! Ill stay again.
Stayed 1 night in Jan 2024
Response from JC Manager on 22 Jan 2024
Hello Diegothank you for the 10 . See you soon

10/10 Excellent

Ashot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from joanie clapper on 22 Jan 2024
Hello Ashot, thank you for the 5

8/10 Good

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from joanie clapper on 22 Jan 2024
Hello Joe, please let me know what we can do better to get a 10

8/10 Good

Richard

Business traveller
Stayed 1 night in Jan 2024
Response from JC Manager on 22 Jan 2024
Thank you for the 8, let us know what we can do to get a 10

4/10 Poor

Micheal

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from joanie clapper on 22 Jan 2024
Hello, Im sad to see a 2 out of 5. Please contact me directly to discuse the 2 and if we can discus your esperience

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean. The staff was friendly. We really liked and appreciated the complimentary continental breakfast!
Stayed 1 night in Jan 2024
Response from JC Manager on 15 Jan 2024
Hello Tiffanythank you for your response, We look forward to seeing you soon

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay. The staff was helpful and professional. Room was clean and comfortable. My only complaint would be that the pillows were too soft. A little firmer for us side sleepers.
Stayed 2 nights in Jan 2024
Response from JC Manager on 15 Jan 2024
Hello Kevin, thank you for your response. we do have firmer pillows and next time we can get those to your room. We look forward to see you soon

10/10 Excellent

Martha

Stayed 1 night in Jan 2024
Response from joanie clapper on 9 Feb 2024
Hello Marha thank you for your 5 star reveiw

10/10 Excellent

Martha

Stayed 1 night in Jan 2024
Response from joanie clapper on 9 Feb 2024
hello thank you for your 5 star reveiw

8/10 Good

Thomas

Stayed 1 night in Jan 2024
Response from joanie clapper on 9 Feb 2024
hello Thomas thank you for your 4 star let us kow what we can do get to that 5 star

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy days at the Holiday Inn Express
We were very pleasantly surprised with our stay. The location was very convenient for highways, restaurants, gas etc!
Stayed 1 night in Jan 2024
Response from JC Manager on 15 Jan 2024
Hello BobbyThank you so much for your great reveiw we will see you soon

8/10 Good

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities
Preposterously small parking spaces.
Stayed 2 nights in Jan 2024
Response from JC Manager on 15 Jan 2024
Hello Barbara, We are looking into restripping the parking lot. But we sure hope you enjoyed the rest of your stay

10/10 Excellent

Charles

Stayed 1 night in Jan 2024
Response from JC Manager on 15 Jan 2024
Thank you for your 5 star review see you soon

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Pretty good
Modern room and great location, stores were close by. The carpet needed a little more tlc.
Stayed 1 night in Jan 2024
Response from JC Manager on 15 Jan 2024
Thank you so much for your commnets and we will definitly look into your coarpet and give it more TLC

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly accommodating. Our room was clean and spacious. Above and beyond what we expected.
Stayed 3 nights in Jan 2024
Response from JC Manager on 15 Jan 2024
Hello Raymond thank you for your GREAT REVEIW and we hope to see you soon

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JC Manager on 15 Jan 2024
thank you for your great reveiw

10/10 Excellent

Toni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surgery stay
My friend was having surgery and I needed a place that was close to the hospital. This hotel was easily accessible. It also serves a great breakfast every day.
Stayed 3 nights in Dec 2023
Response from JC Manager on 15 Jan 2024
Hello Toni Thank you for your great comment and that we were able to make your stay comfortable

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JC Manager on 15 Jan 2024
THank you for your review

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not up to usual brand standards
Showers never got past lukewarm. Extra fee for parking, first day breakfast was out of lots of things. Pool permanently? Closed for maintenance. Staff grumpy when we checked in.
Stayed 2 nights in Dec 2023
Response from JC Manager on 15 Jan 2024
Hello Robert Im sorry to hear about your experience with your stay. Yes the pool is closed temporarly and I will speak to the person that checked you in this is not how we want our guests to feel when they stay We hope you give us a second chance