The people who manage the property and handle check in are very kind, patient, and attentive. When we checked in he even helped translate to order us pizza, so appreciated as we were tired and 2 hrs behind schedule due to airport delays and they were kind and supportive. The home is very nice and a wonderful set up. The outdoor living space was well utilized by our group ( 2 families 1 with 4 adult children and 1 with 16/12 year olds). The pool was refreshing and clean- just be careful the deck gets slippery. The big beach towels were nice. the ONLY issue and it was big was the hot water. The back bedroom consistently had hot water the other 3 bathrooms and kitchen had absolutely NONE- to a bare trickle. We called and the caregiver came out- we followed the rules reset the on demand heater etc, tried showering in the middle of the night, we tried split shower times etc etc---it truly needs to be fixed and if it could be this place would be 5 star for sure. We felt very safe and it was easy to navigate to downtown. It was close to the waterfall which we all enjoyed and the restaurant Tiquicia and the amazing margaritas. Overall had a great experience- just wish the water was a better situation, I wouldn't book again unless I knew it was resolved as it was a big issue for our group of 10.