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Reviews of Miyako City Kintetsu Kyoto Station

3.5 out of 5
Miyako City Kintetsu Kyoto Station
1-9, Kamadono-cho, Higashi Shiokoji, Shimogyo-ku, Kyoto, Kyoto

Reviews

8.8

Excellent

Rating 10 - Excellent. 418 out of 816 reviews" "
Rating 8 - Good. 310 out of 816 reviews" "
Rating 6 - Okay. 73 out of 816 reviews" "
Rating 4 - Poor. 9 out of 816 reviews" "
Rating 2 - Terrible. 6 out of 816 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, Accessibility, clean rooms, friendly and helpful customer service and staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

Carl Latrail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible to bus, train, subway, and on foot
Stayed 2 nights in Apr 2024
Response from Front desk Okabe on 28 Apr 2024
Thank you for staying at Miyako City Kintetsu Kyoto Station.As our customers have mentioned, our hotel is located in a very convenient location, as it is located near Kyoto Station, making it the perfect location for lodging when walking around Kyoto City.Thank you for your continued support of Miyako City Kintetsu Kyoto Station.

10/10 Excellent

Li-yin, Beechhurst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to sightseeing spots.
Stayed 1 night in Apr 2024
Response from Reception Akahata on 27 Apr 2024
Thank you for staying at Miyako City Kintetsu Kyoto Station. Our hotel is located inside of the Kyoto Station directly, the guests can access easily to any transportation and shopping. We are looking forward to your next visiting, and wish you have a nice day. Reception Akahata

10/10 Excellent

Tatad

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location. But our restroom has some smell from time to time but not too bad.
Stayed 3 nights in Apr 2024
Response from Room Reservation Kato on 16 Apr 2024
Thank you very much for staying at Miyako City Kintetsu Kyoto Station. We apologize for any inconvenience caused by the smell. In order to avoid such mistakes in the future, we will once again review our thoroughness in cleaning and establish an inspection system. Thank you very much for your valuable feedback.

8/10 Good

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is right in the Kyoto station but since the station is so big, it was difficult to find. The room was just big enough for the bed. It was clean.
Stayed 2 nights in Apr 2024
Response from Room reservation NOGUCHI on 15 Apr 2024
Thank you for staying at Miyako City Kintetsu Kyoto Station. As you said, our hotel is directly connected to the Kyoto Station building, and it's a 1-minute walk from the Shinkansen central ticket gate, but it's a little more complicated if you use other entrances or public transportation. We apologize for the inconvenience, but please check the hotel's official homepage for access information from each mode of transportation. We hope you will book at Miyako City Kintetsu Kyoto Station again on another occasion. Thank you for your feedback, and wish you have a nice day.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! Location and nice reception.
Stayed 3 nights in Apr 2024
Response from Front Shukunami on 14 Apr 2024
Thank you very much for staying at Miyako City Kintetsu Kyoto Station. We are very happy to hear that you enjoyed your stay and to receive your compliments. We will continue to strive to be a hotel where all our customers can have a satisfying stay. We are looking forward to seeing you again. Front Shukunami

8/10 Good

Susan

Stayed 1 night in Apr 2024

10/10 Excellent

Li-yin, Beechhurst

Stayed 2 nights in Mar 2024

10/10 Excellent

Guy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff, and just comfortable
Stayed 3 nights in Apr 2024
Response from Front Shukunami on 4 Apr 2024
Thank you for staying at Miyako City Kintetsu Kyoto Station. We are very honored to receive the highest rating. We will continue to strive to improve our services so that our customers can spend their time comfortably. We are looking forward to your next visiting, and wish you have a nice day. Thank you for your feedback. Front Shukunami

8/10 Good

CATHERINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
To improve on the pillow quality and mattress
Stayed 2 nights in Mar 2024
Response from Front Shukunami on 30 Mar 2024
Thank you very much for staying at Miyako City Kintetsu Kyoto Station. As a hotel directly connected to Kyoto Station, our hotel is conveniently located not only for transportation, but also for access to the adjacent restaurant area and souvenir shops. We apologize for any inconvenience caused regarding the beds in your guest room. We will use your valuable opinions as a reference for future hotel management. We also hope that you will be able to use Miyako City Kintetsu Kyoto Station when you come to Kyoto. Front Shukunami

10/10 Excellent

Bevis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel gives me impressive image of Kyato.
Stayed 3 nights in Feb 2024
Response from Front Shukunami on 28 Feb 2024
Thank you for staying at Miyako City Kintetsu Kyoto Station. We are glad to hear that you satisfied with our hotel stay. In addition to the location, we will continue to strive to create a good hotel that you can stay comfortably and enjoy your stay without being complacent with the current situation. We are looking forward to your next visiting, and wish you have a nice day.Front Shukunami

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very nice, near the station, so convinent.
Stayed 1 night in Dec 2023
Response from Room Reservation Kato on 9 Jan 2024
Thank you very much for staying at Miyako City Kintetsu Kyoto Station. We would like to express our sincere gratitude to you for your many words of praise. All of our employees will continue to strive to improve our services so that all our customers can spend their time with us as comfortably as possible. We are looking forward to seeing you again.

10/10 Excellent

Roland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was white dust next to our bed stand. A lot of dust.
Stayed 2 nights in Dec 2023
Response from Front Shukunami on 7 Jan 2024
Thank you for staying at Miyako City Kintetsu Kyoto Station. We sincerely apologize for the inconvenience caused by the odor. Normally, we must note and dealt the smell at the cleaning stage, but we cannot make any excuse. We are once again reviewing thorough cleaning and establishing an inspection system. We sincerely appreciate your continued patronage. Thank you for your feedback. Front Shukunami

8/10 Good

Michiyo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located in the same building as the Kyoto train station and made it easy for families traveling to the city for the first time. The breakfast was delicious and staff were so nice.
Stayed 2 nights in Dec 2023
Response from Room reservation Noguchi on 31 Dec 2023
Thank you for staying at Miyako City Kintetsu Kyoto Station. We are happy to hear that you satisfied with our hotel stay and enjoyed our breakfast as well. We will continue to strive to improve our services so that our customers can spend their time comfortably. We are looking forward to your next visiting, and wish you have a nice day.

10/10 Excellent

Marilyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right to Kyoto Station. Fantastic for four US travellers. Loved this motel.
Stayed 2 nights in Dec 2023
Response from Front Shukunami on 19 Dec 2023
Thank you for staying at Miyako City Kintetsu Kyoto Station. We are glad to hear that you satisfied with our hotel location, it' easy to go restaurant and shopping. We are very honored to receive the highest rating, we will continue to strive to improve our services to stay comfortably. Thank you for your feed back. Front Shukunami

10/10 Excellent

Dennis, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For being the first time traveling to Kyoto I was extremely happy in staying here. Staff extremely helpful, convenient transportation is everywhere in the area and great starting point if you want to walk around town. Plenty of food and shopping areas. I will definitely come back to this hotel on my next visit.
Stayed 4 nights in Dec 2023
Response from Reception Akahata on 17 Dec 2023
Thank you for staying at Miyako City Kintetsu Kyoto Station. We are glad to hear that you satisfied with our hotel location, inside of the Kyoto Station building. In addition to the location, we will continue to strive to create a good hotel that you can stay comfortably and enjoy your stay without being complacent with the current situation. If you have a next time, we are looking forward to meet you again.Reception Akahata

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Dara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this was the best place we stayed at on our trip to Japan! Located actually inside of the train station, you couldn't want for better conveniences and so quiet, you'd never guess that there were trains & thousands of people passing by! Shopping & dining options were plentiful & amazing and the accommodations were quite comfortable. HIGHLY recommend!!!
Stayed 1 night in Nov 2023
Response from Room Reservation Kato on 4 Dec 2023
Thank you very much for staying at Miyako City Kintetsu Kyoto Station. We are very happy to hear that you were satisfied with the many compliments we received. Our hotel is a lodging facility that is directly connected to the station, so you can feel the operation of JR conventional lines and Shinkansen at close range, but we have designed it with double-glazed windows so that our guests' rest and sleep will not be disturbed. We appreciate your continued patronage of Miyako City Kintetsu Kyoto Station.

10/10 Excellent

Cheng Siang

Stayed 1 night in Nov 2023

10/10 Excellent

SENG-CHEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best parts about my hotel room? really strong shower - my expensive Rome room had a really pathetic one warm toilet seats - 👍 kettle - you’ll be surprised how many places don’t have one or one that’s as powerful and keeps warm buckwheat pillow - very firm but oddly comfy good spread at breakfast housekeeping is very thorough and clean - this is something you can’t take for grant bad parts? Well language is still a challenge, I know they are trying but it was not easy especially when I wanted a ride to the airport with a proper infant seat I’m ok with the sound from the trains and it’s really soft, lulled me to sleep actually but some might be very particular all in all, good value for the price I paid a few months back a solid 8/10 or more
Response from Front Shukunami on 18 Nov 2023
Thank you for your staying at Miyako City Kintetsu Kyoto Station. We are happy to hear that you enjoyed with our hotel stay. We also glad that our breakfast was suited your taste, we have Japanese and Western buffet style with a daily menu. We will continue to strive to improve our services so that our customers can spend their time comfortably. If you have next time to trip to Kyoto, we are looking forward to your visiting, and wish you have a nice day. Thank you again for your message.

10/10 Excellent

SENG-CHEE

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Shane

Stayed 9 nights in Nov 2023

8/10 Good

Sin Yi Jeremy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is super near the kyoto station, but it took us quite some time to find the right direction. Room is typical Japanese hotel small size. Still ok for us. Bed pillow is small. Bed might be hard for some. Complimentary breakfast is ok. We ate once only because we need the stomach for kyoto food on other days.
Stayed 3 nights in Nov 2023
Response from Room Reservation Kato on 11 Nov 2023
Thank you very much for staying at Miyako City Kintetsu Kyoto Station. We would also like to once again thank you for posting your various impressions regarding your stay. We will do our best to welcome you by reading your valuable opinions and making improvements one by one. When you come to Kyoto, please be sure to visit Miyako City Kintetsu Kyoto Station.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Richard, Honolulu

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a 3.5 to 4 star hotel. Location within the station is excellent for JR/Shinkansen travelers. Only familiar with premium twin rooms which are spacious enough two larger suitcases. We use Kyoto as a base hotel ( t to 10 nights) and our trip is 20 over the past 20 years.
Stayed 1 night in Oct 2023
Response from Front Yamaoka on 29 Oct 2023
Thank you very much for staying at Miyako City Kintetsu Kyoto Station.Our hotel is located a 1-minute walk from Kyoto Station Hachijo Station, making it very convenient for access from Shinkansen, Kintetsu Kyoto Station, etc.All of our employees will do their best to make your next visit even more relaxing than this time.All of our employees are looking forward to seeing you again.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Kian Tiong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Oct 2023
Response from Room reservation Noguchi on 26 Oct 2023
Thank you for booking at Miyako City Kintetsu Kyoto Station. Our hotel is located inside of the Kyoto Station building, so the guest can convenient stay for access and shopping. We are glad to hear that you were satisfied with our hotel stay. If you have a chance to visit Kyoto, we are looking forward to meeting you again. Thank you.

10/10 Excellent

Richard, Honolulu

Stayed 3 nights in Oct 2023

10/10 Excellent

Peter, Acworth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, near train lines. Easy access as it is in Kyoto station. Room size is typical, but clean. Breakfast buffet was good with some variety day to day, but much of it does not change. Little pricey at 1800yen, but only $12USD with exchange rate at the time. Plenty of food option around hotel in the station. No restaurants in the hotel, except breakfast buffet.
Stayed 6 nights in Oct 2023
Response from Room reservation Noguchi on 24 Oct 2023
Thank you for staying at Miyako City Kintetsu Kyoto Station. We are happy that you enjoyed with our hotel stay. Regarding to the breakfast, we are glad to hear that it suited your taste, but also we will discuss the number of menu that you pointed out with the person in charge as a future improvement issue. Thank you for your feedback and we wish you have a next time to staying our hotel more comfortably.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to station
We booked this location primarily because we thought we might be using it as a base while traveling to other areas. We did not end up doing that. If was relatively far from the tourist sights, so we rented bicycles. This worked our fairly well. If you stay here, don't neglect checking out the new station that faces north, and go to the sky gallery. Beautiful view and cool light shows.
Stayed 2 nights in Oct 2023
Response from Room reservation Noguchi on 24 Oct 2023
Thank you for staying at Miyako City Kintetsu Kyoto Station. We are very humbled to receive the highest rating. Our hotel is located inside of the Kyoto Station building so you can go any restaurants, sky gallery of Kyoto Station through the same building. If you have a chance to trip to Kyoto, we are looking forward to meeting again.

10/10 Excellent

Richard, Honolulu

Travelled with partner
Liked: Amenities
Liked-location, spacious for premium twin at 214 square feet), layout of the room is excellent, rate if reserved 8 months in advance is reasonable, three elevators, windows and shades to exterior, spacious seating in lobby, very smart to shift entrance and exit to front desk depending on time and demand, voices for room make up/cleaning and speed is excellent, and card security for elevator. Dislikes - luggage forwarding service is below average, staff fluency in other languages is limited, and consider tighter security for elevator card.
Stayed 2 nights in Oct 2023
Response from Room Reservation Kato on 23 Oct 2023
Thank you very much for staying at Miyako City Kintetsu Kyoto Station. We are very happy to hear that you enjoyed your stay with us and to receive your compliments. Although there are still some areas where we can't improve, all of our employees will work hard to make your next visit even more relaxing than this time. We look forward to seeing you again.

8/10 Good

Ee Geok Stella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient as it’s within Kyoto Station.
Stayed 2 nights in Oct 2023
Response from Room reservation Noguchi on 15 Oct 2023
Thank you for staying at Miyako City Kintetsu Kyoto Station. We are glad to hear that you were satisfied with our hotel location. Our hotel is located inside of the Kyoto Station building as you said, the guest can access easily to any transportation and shopping. We would appreciate that you visit our hotel again if you have a chance to trip to Kyoto. Thank you for your feedback, and wish you have a nice day.

10/10 Excellent

Eliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location but room is little but small.
Stayed 3 nights in Oct 2023
Response from Room Reservation Kato on 12 Oct 2023
Thank you very much for staying at Miyako City Kintetsu Kyoto Station. Our hotel is directly connected to the station, so it is conveniently located for both transportation and access to restaurants and souvenir shops. In addition to the 16 guest room, we also have a 21 wide twin, and a recently renovated 42 deluxe twin, so we hope you will consider them the next time you use our hotel. Thank you for your continued support of Miyako City Kintetsu Kyoto Station.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Lilly

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Lilly

Stayed 1 night in Oct 2023

2/10 Terrible

Marcela

Travelled with family
Liked: Cleanliness, property conditions & facilities
We booked a room for 3 people (2 adults, 1 child), the room only has 2 beds that are smaller than a double bed so two of us had to share a bed. The sleeping arrangement was extremely uncomfortable and resulted in sleep deprivation. Understandably the mattresses in Japan are hard but in this hotel the mattresses were extremely hard. Back pain and tiredness during our stay at Kyoto. Also very small room which was a minor thing. Positive side, close to the JR line.
Stayed 2 nights in Sep 2023
Response from Room reservation Noguchi on 2 Oct 2023
Thank you for staying at Miyako City Kintetsu Kyoto Station. We are really sorry that our bed was not suit you. The children under 12 years old can stay for no-charge if they don't need own bed and sleep with adult, but also, some rooms can accommodate up to 4 people with 4 beds. If you have a chance to come to Kyoto again, we would appreciate it if you would consider us. We are sorry that you were not able to relax during your stay, but we hope you enjoyed your trip in Japan. Thank you again for your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet!
It's such fun being right there at the station. Somehow, we didn't hear the trains at all!
Stayed 6 nights in Sep 2023
Response from Room reservation Noguchi on 25 Sept 2023
Thank you for your staying at Miyako City Kintetsu Kyoto Station. Our hotel is located inside of the Kyoto Station building and our all rooms are besides on train rail. However, the rooms are very soundproof because of the double window. We are glad to hear that you enjoyed our hotel stay. We are looking forward to your next visiting, and wish you have a nice day.

10/10 Excellent

Cynthia, Ler Siak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Burke, HIGHLAND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great!
Stayed 1 night in Aug 2023
Response from Room Reservation Kato on 15 Aug 2023
Thank you for staying at Miyako City Kintetsu Kyoto Station. We are very happy to receive your positive feedback. We will do our best to make your next visit even more relaxing than this time. When you come to Kyoto, please visit Miyako City Kintetsu Kyoto Station.

8/10 Good

George W

Stayed 2 nights in Jul 2023

10/10 Excellent

Hisashi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Tomohisa

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel in a great location. I strongly recommend the hotel to people coming to Kyoto.
Stayed 2 nights in Jul 2023
Response from Room Reservation Kato on 24 July 2023
Thank you for staying at Miyako City Kintetsu Kyoto Station. Thank you again for your wonderful words of praise and the highest rating of "5". Based on the customer's impressions, all employees will push forward with their duties. When you come to Kyoto, please visit Miyako City Kintetsu Kyoto Station.

10/10 Excellent

Mataika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel near Kyoto Station
Loved our stay great location 2 minutes away from our Shinkansen stop and lots of eateries to choose from nearby. Good size room for 3. New, so facilities were great, beds nice and firm, good service and the breakfast was amazing offering Japanese and western hot breakfast. Will definately stay again
Stayed 2 nights in Jun 2023
Response from Room Reservation Kato on 13 July 2023
Thank you for staying at Miyako City Kintetsu Kyoto Station. We are very happy to hear that you were satisfied with the many compliments we received. We have received positive feedback from many guests regarding our location and proximity to the station. On your next visit, all of our staff will do our best to make you feel even more relaxed than this time. We look forward to welcoming you back on your next visit.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant experience.
Stayed 2 nights in Jun 2023
Response from Room Reservation Kato on 1 July 2023
Thank you for staying at Miyako City Kintetsu Kyoto Station. We are very happy to see that you had a fulfilling stay. We will continue to make further efforts to become a hotel that is loved by everyone. We are looking forward to seeing you again.

10/10 Excellent

Akari, Sunnyvale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs were nice and conveniently located
Stayed 2 nights in Jun 2023
Response from Room Reservation Kato on 1 July 2023
Thank you for staying at Miyako City Kintetsu Kyoto Station. We are very happy to receive your positive feedback regarding our staff. As our guests say, our hotel is located directly connected to Kyoto Station and is extremely convenient. When you come to Kyoto, please visit Miyako City Kintetsu Kyoto Station.

10/10 Excellent

Sabrina

Liked: Cleanliness, property conditions & facilities
Excellent location
Stayed 3 nights in Jun 2023
Response from Room Reservation Kato on 26 June 2023
Thank you for staying at Miyako City Kintetsu Kyoto Station. We are very pleased that you liked the location of our hotel. As a hotel directly connected to Kyoto Station, the location and convenience are outstanding. Please use Miyako City Kintetsu Kyoto Station on another occasion. All employees are waiting for you.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location right in the middle of the train station and you wouldn’t even know it. We were allowed earlier check in because our room was ready. Super clean high quality service. Would recommend.
Stayed 3 nights in May 2023
Response from Room Reservation Kato on 29 May 2023
Thank you for staying at Miyako City Kintetsu Kyoto Station. We are very happy to hear that you were satisfied with the many compliments we received. As you mentioned, our hotel is located in Kyoto Station, so it is extremely convenient. On your next visit, all of our staff will do our best to make you feel even more relaxed than this time. We are looking forward to seeing you again.