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Reviews of MUSUBI KYOTO Higashiyama Gojo

2.5 out of 5
MUSUBI KYOTO Higashiyama Gojo
600-3, Higashi-otowa cho, Higashiyama-ku, Kyoto, Kyoto

Reviews

9.0

Wonderful

Rating 10 - Excellent. 52 out of 84 reviews" "
Rating 8 - Good. 25 out of 84 reviews" "
Rating 6 - Okay. 4 out of 84 reviews" "
Rating 4 - Poor. 3 out of 84 reviews" "
Rating 2 - Terrible. 0 out of 84 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is spaciuos, comfortable and clean. That was what I like most. The only thing I dislike is that it provides only one thin pillow per person and refuse to provide one more even if I'm willing to pay extra.
Stayed 9 nights in Jan 2020
Response from OYO Customer Excellence Team on 17 Feb 2020
Thank you for choosing to stay with us for your trip. Also, we sincerely thank you for taking time out to write a review for us. We will strive our best to improve our service and facilities from the given reviews. We look forward to serving you again in the future.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from OYO Customer Excellence Team on 20 Sept 2019
Thanks for the positive rating, Chris! Hope to welcome you again soon :) Regards, OYO Customer Excellence Team

10/10 Excellent

Elmeri

Stayed 3 nights in Aug 2019

8/10 Good

Li-Rong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019
Response from oda on 22 Apr 2019
Thank you for the review. We are really glad to hear it. It is honored by your review. We wish you come back to Kyoto and stay here again. See you. Sincerely Oda

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service after hours are not friendly enough
Stayed 4 nights in Mar 2019
Response from oda on 17 Mar 2019
Thank you for the review. We are glad to hear it. Thank you for your feedback. We will work for it. Wish you come back to Kyoto. Sincerely Oda

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice guest house
This was a very nice guest house in a really fantastic location. Walking distance to a lot of really great places, and close to several bus stops that get where you want to go in Kyoto. It IS a guest house, not a hotel, so there is not really a "front desk" and there's not any sort of daily maid cleaning or anything. For us the only challenge with that was timing check in, and if your room is ready you can check in early for 1,000 yen. And then after you're checked in, you're pretty much on your own in a tiny apartment in Kyoto! We were worried about the location being so close to a major overpass, but our room literally faced it and we heard nothing ever. Overall we were very pleased with our stay and would definitely recommend it!
Stayed 3 nights in Nov 2018
Response from Haruka on 13 Dec 2018
Thank you for staying at this guesthouse and writing a good review. I'm very happy that you could spend comfortably. I hope you stay here again when you come to Kyoto. We are looking forward to seeing you again.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment-style accommodations
This is a great place for a longer stay in Kyoto. The local area is very nice for walking.
Stayed 6 nights in Dec 2017
Response from hariz on 7 Mar 2018
Dear Guest, Thank you so much for your review. Hope you had a lovely stay. We are so sorry for any inconvenience during your stay. Looking forward to see you again. Thank you

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for long stays
I really enjoy staying here, as it is basically like renting a small Japanese apartment. Unless I'm only staying someplace for a few days I prefer accommodations like this, with a kitchen and washing machine. The small veranda with sliding doors is also nice, as guests are able to enjoy fresh air, unlike most modern hotels where you have no choice but to breath recirculated air. The staff here are also very nice, and made our stay even more enjoyable! If you're new to Japan, and especially if you're only visiting Kyoto for a few days, you would probably be better off just staying in a regular hotel, but if you're already familiar with this country, and especially for long stays, this guesthouse is an excellent option.
Stayed 10 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in Kyoto!
The guesthouse is awesome and so convenient. Everything is really modern and streamlined too. The check in was an ease and the room was simple yet had a lot of amenities. It was great to do laundry in our own room!
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Guesthouse is within walking distance of main attractions and also has a bus stop nearby. Staff was very friendly upon arrival. The apartment is clean and comfortable. We didn't understand why there wasn't any cutlery or crockery in the kitchen. It appeared that you rent this for a small fee at reception. We'll definitely recommend staying at this guesthouse.
Stayed 5 nights in Sep 2017

10/10 Excellent

Calum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!
Best stay in Japan so far. We had everything you could possibly need when travelling. Our own washing machine and drier was a bonus with kitchen facilities in our room. Great stay.
Stayed 2 nights in Jun 2017

10/10 Excellent

Yuen Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient, clean and cozy place
short overnight stay, but surprisingly pleasant experience. Followed instructions via excellent Utube presentation and get to destination without problems. Not far from Kyoto station and easily accessible to places of interest. Quiet neighbourhood, and extremely clean and comfortable accommodation. Highly recommended.
Stayed 1 night in May 2017

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean, excellent.
Quiet, clean, excellent. If you are not too good on your legs the 30 min walk to train station maybe too much (but there is a bus). Excellent location for some of tourist sits on foot.
Stayed 8 nights in May 2017

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice guesthouse. Location was great and staff very nice.

8/10 Good

Tara

Liked: Cleanliness
Not recommended this guesthouse
The hotel is actually a guesthouse, which is quite far from the city center and railway station. We had to travel by taxi which costs about $US 10 each way. The hotel is located in a very small street. We were abandoned by the taxi at a corner of the street when he could not find the hotel for us during our first trip from the railway station. It was through the kindness of a lady who walked her dog that we found the guest house. We ran into guests at 10 pm trying to stop people on the street for direction to the hotel. Locating the hotel could be a nightmare. The office only opens from 9 am to 5 pm. After hours, nobody answered the emergency phone when we called one night because the internet did not work. They have nice appliances including a range, microwave oven, frig, and washing machine. But there is no cooking utensils or dishes. So the appliances are useless. The layout was very inefficient. There is no hooks or shelves in the bathroom for towels. No cabinets or shelves in the room. There is no daily maid service. They put extra sheets and pillowcases in the cabinet under the stove, and towels in the closet. The room is more spacious than rooms in Japan but so inconvenient that I would not stay again and would not recommend people to stay

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great self contained unit in a perfect position to visit all the local sight

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does the job very well
The room was no frills in terms of decor, but absolutely over delivered for my purposes - which was simply to have a comfortable stay. There was a little kitchen section and the bathroom was a well equipped wetroom. Very easy to check in and out. Wifi worked well.

8/10 Good

Anthony

Disliked: Staff & service
Good value
Great location for sightseeing in Higashiyama. The biggest downside for me is that they would only supply one pillow per guest, and the bathtub was quite small.

10/10 Excellent

Phung, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW
THIS PLACE, BOOK IT. We love this guesthouse. The room was big and roomy with a giant bed in the middle and a table and chairs to the side by the patio. Best part? There was a sink and 3-4 feet tall fridge AND a freaking washing machine in the room, which were all separated from the "bedroom" itself. Oh, and that shower. Wow. Japanese technology. The shower room has a tub and a shower area with "dryer" functioning so you can hang your wet clothes to dry! Also, heating function if you want to enjoy a nice hot bath :] No cigarette smell at all and amazing, amazing cleanliness. Check in and out was easy. Room also had a TV that can convert to PC. Yes, it's 2017 but I am amazed! Only "con" for me would be the location for those who want to stay close by to Kyoto Station. Bus 206(?) goes to the station in about 15 min if traffic is decent. Comes pretty often, like every few minutes unless it's Sunday. Within walking distance to Gion and Kiyomizu Temple (15 min or so). Hotel staff was also nice enough to put out a bucket of umbrellas for use in the rain.

6/10 Okay

Anthony

Liked: Property conditions & facilities
Decent value for the price
Great location for sightseeing in Higashiyama. Some taxi drivers had a very hard time finding the place; a more detailed map should be provided. Room was equipped with washing machine and tiny kitchen, which was convenient. We asked for more pillows and were told we could only have one pillow per person, which was not enough for us! Aside from this, the place was not disappointing for the price.

10/10 Excellent

Nor Aiman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the place for you
The room was amazing and clean. Getting to the hotel was a little tricky because u have to cross the road and head down under an underpass but the room was equivalent to a five star hotels room. Room comes with a kitchen, bedroom and advanced toilet

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean and nice Apt style hotel with washer
Very clean and new apartment style hotel with kitchenette, spacious bedroom, and high tech bathroom. The room is a lot bigger than your traditional Japanese hotel and even includes a small balcony. There is a washer in the apt and you can dry your clothes in the bathroom using the high tech air system. It's all in Japanese but there's an instructional Manual in the room to follow. The kitchen includes gas stove and small fridge and freezer but doesn't include any utensils (you can rent them from the office for about $5). There was no daily room cleaning which we didnt need mind. Finding the place was a bit difficult with google maps and the hotel's instructions but we managed. It's in the back of a quite neighborhood under an overpass yet surprising still very quite.The staff will not let you check in early no matter what so plan your day ahead. You can leave your luggage at the office if you arrive early but if you plan to stay in Kyoto after checking out you must store your luggage somewhere else (we did it at Kyoto station). There is a Lawson convenience store just 5 min walk away where you can get everything you need including the day pass for the city bus. It's definelty worth getting since there are no trains nearby. Everything else is within 20-30min walk. Kiyomizudera temple Is right around the corner (10min) and the closest train station to get to nara is about 25min walk. Overall it was a very nice hotel for the price and We would definelty stay there again!!

8/10 Good

JUNSEO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Giyo-miz-tera
It was perfect room for us. This room was cozy, clean and price was also reasonable. Small spa-bath helped us to release our feet. Next time, I will choose here again.

10/10 Excellent

Ulf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Great value hotel located close to the Shinkansen station in Kyoto and not far from the interesting Gion area.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome find!
Kyoto is an amazing place and staying here far exceeded our expectations! The room is basically a studio apartment. Brand new, newly renovated guesthouses include a washing machine, private bath/shower, kitchette, TV/Computer, and towels! (Not everywhere in Japan does!) They have toiletries provided as well. The location is amazing! Next to a beautiful temple and in waking distance to everything! If you are going to explore some of the temples further away I would suggest getting a city bus day pass for 500 yen, it pays for itself in 3 bus rides. This place is seriously amazing and clean! We will definitely stay here again next time we are in Kyoto.

10/10 Excellent

Jean-Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, easy check-in/out, clean room

6/10 Okay

Ken

Liked: Cleanliness, property conditions & facilities, room comfort
A dormitory type facility. Small two beds in a room, small kitchen area, a washing machine, a small bathroom. Quite clean and well maintained. No attendant at the premise for most of times. Location is good close to Kiyomizudera but had to explain well to taxi drivers to get there. Overall OK, moderate, clean, quiet.

6/10 Okay

TZE MNING

Liked: Cleanliness, property conditions & facilities, room comfort
We love the room design and bathroom, overall space is comfortable, the kitchenette area is just good n convenient. Only setback is no place to hang towels inside bathroom. Bathroom heater is great for cold nights.

10/10 Excellent

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet but central - the place to stay in kyoto
Really lovely place, safe, quiet, clean and the room was very large compared to other places we have stayed at for more. Priced very decently for being so central to visiting many of the sights. Would highly recommend this place to anyone looking to stay in Kyoto.

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good value, excellent facility.
I highly recommend Kotoha Umamachi to anybody visiting Kyoto. The facility is very clean, seems like it was renovated or remodeled recently. It is located on a quiet side street in the southern Higashiyama neighborhood. Don't be worried by its proximity to a busy road and an overpass, it is a quiet area. I stayed in a double room, it came with a kitchenette and a washing machine for laundry in the room. Very convenient! Value for money was also excellent.

10/10 Excellent

MORITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
申し分ありません
清潔でした。とても静かでよく眠れましたし、設備も十分で快適に過ごしました。できれば、洗面器がバスルームにあれば便利だったと思います。（泡のついた手を洗い流してからコックをひねりたいです） チェックインも、チェックアウトも問題なくできました。とてもリーズナブルでした。
Stayed 2 nights in Apr 2020
Response from OYO Customer Excellence Team on 17 Apr 2020
この度は当館をご利用頂きありがとうございます。 当館の清潔面と設備及びコストパフォーマンスにご満足頂き、ご滞在中快適にお過ごし頂けたようで、スタッフ一同心より安堵しております。 至らぬ点もあったかと存じますが、すよう、サービス・設備の向上に努めて参ります。 またお客様にお目にかかれる日を、スタッフ一同心よりお待ちしております。

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020
Response from OYO Customer Excellence Team on 27 Feb 2020
この度は当館をご利用頂きありがとうございます。 今回ご満足いただけませんでしたことは大変心苦しい限りでございますが、お客様に心よりご満足いただけるホテルを目指し、スタッフ一同精進してまいります。

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room area is larger than normal which is comfortable Has stove and microwave which is unusual and quite good
Stayed 3 nights in Jan 2020
Response from OYO Customer Excellence Team on 30 Jan 2020
Thank you for choosing to stay with us for your trip. We are glad to hear that your stay with us has been a good one. We strive to make our future guests' stay a memorable and enjoyable one. We certainly look forward to delighting you once again during your next stay with us!

8/10 Good

もち

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
部屋自体はいいけど、スタッフの態度はあんまり良くなかった。
Stayed 2 nights in Sep 2019
Response from OYO Customer Excellence Team on 2 Oct 2019
先日は当館をご利用いただき誠にありがとうございます。しかしながら数ある宿泊施設より、当館をお選びいただいたにもかかわらず、スタッフの対応につきましてはご期待に沿えず誠に申し訳ございません。 心よりお詫び申し上げます。 今後このようなことがないよう、スタッフへの情報共有はもとより、指導を徹底して参ります。 誠に勝手ではございますが、またお近くにお越しの際、当施設のご利用をご検討頂けると幸いでございます。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
部屋に洗濯機があるのがとても良かった。暑い京都ほすぐ汗びっしょりになってしまう。それをすぐ洗え快適な旅ができた。
Stayed 1 night in Sep 2019
Response from OYO Customer Excellence Team on 2 Oct 2019
この度は当施設をご利用頂きありがとうございます。ご滞在中快適にお過ごし頂けたようで、スタッフ一同心より安堵しております。 今後も、ご宿泊されるお客様に快適な空間を提供できますよう、サービス・設備の向上に努めて参ります。またお客様にお目にかかれる日を、スタッフ一同心よりお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from OYO Customer Excellence Team on 3 Sept 2019
Glad to see that you have rated us super, Hope to serve you soon with an even more happening stay. Regards, OYO Customer Excellence Team

10/10 Excellent

alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On est bien ici
Très bon séjour appartement avec de la place personnel agreanle et a l ecoute bravo a toute l equipe
Stayed 1 night in Mar 2019
Response from oda on 3 May 2019
Merci pour votre avis. Nous sommes vraiment heureux que notre guesthouse vous plaise. Nous sommes impatients de vous revoir. À un de ces jours! Cordialement Oda

10/10 Excellent

alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Oda on 26 Mar 2019
Thank you for the review. We wish you come back to Kyoto. See you

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019
Response from oda on 1 Apr 2019
Thank you for the review. We are really happy you enjoyed our guesthouse. We wish you come back to Kyoto and have a great time again. See you someday. Sincerely Oda

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2019
Response from oda on 1 Apr 2019
Thank you for the review. We are really happy you enjoyed our guesthouse. We wish you come back to Kyoto and stay here again. See you. Sincerely Oda

8/10 Good

さんちゃん, kanagawa, jp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PCがはじ始め全て中国語になっていて驚き、自分で変えられる範囲は変えましたが肝心の所が変わらず。深夜なので一人で格闘！イライラ！。対応の時間帯で変えて貰えましたが、スタッフしか触れない範囲でありました。。日本人が泊まるのに何故中国語？それにしても此処ばかりでなく都内でもレストランのメニューが外国語になっていたりで自国なのに住みにくい。
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地方不錯附近就是景點清水寺，四条非常繁榮逛街購物方便下次再到京都還是會再次入住的。會介紹朋友入住very good
Stayed 4 nights in Nov 2018
Response from Konan on 22 Nov 2018
Thank you so much for your comment! We are so happy you enjoyed staying here. Hope we can meet next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Konan on 1 Nov 2018
Thank you so mcuh! Welcome to kyoto again!

4/10 Poor

Kai Hou

Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

HUIHUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and clean
Stayed 2 nights in Aug 2018
Response from Konan on 25 Nov 2018
Thank you so much!

8/10 Good

Mei, Kyoto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018

10/10 Excellent

Jihang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
잘 쉬고 갑니다
정말 좋았습니다
Stayed 1 night in May 2018
Response from Farah on 20 July 2018
Thank you for your review! We hope you enjoyed your stay with us!

10/10 Excellent

Laura Katharina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018
Response from hariz on 23 Mar 2018
Dear Guest, Thank you so much for your review. Hope you enjoyed staying with us. WE are sorry for any inconvenience. Hope to see you again. Thank you