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Reviews of Kyoto Riverview House Kyou-raku

3.5 out of 5
Kyoto Riverview House Kyou-raku
427 Zaimokucho, Shimogyo-ku, Kyoto, Kyoto

Reviews

9.4

Exceptional

Rating 10 - Excellent. 50 out of 61 reviews" "
Rating 8 - Good. 5 out of 61 reviews" "
Rating 6 - Okay. 3 out of 61 reviews" "
Rating 4 - Poor. 3 out of 61 reviews" "
Rating 2 - Terrible. 0 out of 61 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gladys

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Kyoto Riverview House Kyou-raku was one of our favorite places to stay in Japan. The staff were very welcoming and helpful. Alex made our experience even better due to his excellent customer service! Great location on a quiet street. Walkable to the train station, restaurants, and shopping. We really liked the layout of the apartment, plenty of room for our family of 4. The washer/dryer was very helpful. We hope to stay here again on our next trip to Japan.
Stayed 2 nights in Mar 2024
Response from Babita on 3 Apr 2024
Dear Guest,Thank you very much for your much-valued review. We hope to see you soon and provide even upgraded services.Best regards,Kyoto River View House Kyoraku,Front Desk

10/10 Excellent

Miranda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious for a family of four. Alex at reception spoke English and was very friendly and helpful with making reservations etc Great location and I would definitely stay there again when in Kyoto!
Stayed 3 nights in Mar 2024
Response from Babita on 3 Apr 2024
Dear Guest,Thank you very much for your valued response. Your comments keep us motivated to keep doing better each day. Hoping to see you soon again. Best regards,Kyoto Riverview House Kyoraku,Front Desk

10/10 Excellent

Shari, Brisbane

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
very convenient. Walkable distance to Gion and major shopping district.
Stayed 4 nights in Feb 2024
Response from Front Desk Jimmy on 14 Mar 2024
Dear guest, Thank you for your stay with us. We really appreciate your words and would be more than happy to host you again

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Such a great location and amazing hotel if you are travelling with family our friends. The staff were wonderful and very helpful, especially Alex.
Stayed 2 nights in Feb 2024
Response from Front Desk Alex on 28 Feb 2024
Dear Sarah, Thank you for your stay with us and your warm and kind words. You made our day!!We look forward to hosting you again soon.Best regards

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had such a lovely experience staying at Kyoto River View House as a family of four. The superior suite had more than enough room and having a kitchenette and laundry machine was extra helpful. The location of the hotel was very picturesque, and it was such a pleasure walking around to get to many sights. Kyoto station was a bit of a walk (30 minutes) so we ended up taking the local bus or taxi if we needed to get on the JR trains. Hotel is a five minute walk to Keihan train line though so it is possible to use that directly and transfer to JR line a few stops down. Many minimarts close by and dining options!
Stayed 6 nights in Feb 2024
Response from Front Desk Alex on 20 Feb 2024
Dear Guest, Thank you very much for your review, We are glad that you liked our location. We will be waiting for your next stay with us in Kyoto. Best regards, Kyoto Riverview House, Kyoraku

6/10 Okay

Shigeru

Stayed 1 night in Dec 2023
Response from Front Desk on 26 Jan 2024
Thank you for your feedback

10/10 Excellent

Thien, Ottawa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We just love staying at Kyoto Riverview House. The staffs at the front desk were just awesome. They went out of their way to make our stay amazing,ie. book our restaurants, call our taxis, answer all our questions. The location is the best, Gion district is just across the river and the market is just 10 minutes walk. Our room was big with all the amenities - stove, fridge, microwave. The bed was very comfortable which was a big deal for us after a full day of activities. When we come back to Kyoto, we would definitely stay here again.
Stayed 4 nights in Nov 2023
Response from Babita on 21 Nov 2023
Dear guest,Thank you so much for your much-valued review and comments. We are glad to hear your kind words. We look forward to host you again in future. Thanks!!Best regards,Kyoto Riverview House Kyoraku,Front Desk

10/10 Excellent

Tomofumi

Stayed 8 nights in Oct 2023
Response from Front staff on 16 Nov 2023
Thank you for your review. We are glad to hear that you liked our hotel and services. We really appreciate your kind words toward our staff.We will be waiting for your next stay with us in Kyoto.Best regards,Kyoto Riverview House KyourakuFront Staff

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Good location from most spots to visit in kyoto and close to 2 rail lines. Wonderful viw and good for long term stay.
Stayed 2 nights in Oct 2023
Response from Front Desk on 16 Oct 2023
Thank you for your reply. We are glad that you liked out location and room. We appreciate your kind words towards our staff. We will be waiting for your next stay with us in Kyoto. Best regards, Kyoto Riverview House Kyouraku Front Staff.

10/10 Excellent

Tracy

Travelled with family
Liked: Property conditions & facilities
Spacious, amazing view, great amenities. We were in the top floor suite with a family of four, and it felt larger than an apartment! I would not change a thing. The front desk concierge, Alex, was lovely, helpful, informative. 6 stars out of 5!
Stayed 3 nights in Oct 2023
Response from Vanessa on 9 Oct 2023
Thank you for your review. We are glad to hear that you liked our hotel and services. We really appreciate your kind words toward our staff.We will be waiting for your next stay with us in Kyoto.Best regards,Kyoto Riverview House KyourakuFront Staff

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Property conditions & facilities
We loved our stay at Kyoto Riverview house. The location was wonderful. The staff were kind, helpful and accommodating. The view was incredible. The size of the room apartment was perfect for our family of four. Absolutely loved it and would stay again!
Stayed 6 nights in Sep 2023
Response from Josephine on 25 Sept 2023
Dear Guest,Thank you very much for your kind review.We hope to see you again!Best regards,Kyoto Riverview House Kyoraku

10/10 Excellent

Ieng

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, comfortable beds. Has a small kitchen and a washing machine. We stayed on the first floor, had a terrace and it is very private. We have the River view
Stayed 3 nights in Aug 2023
Response from Alex on 24 Aug 2023
Dear guest, We are happy and glad to hear you had a wonderful time with us. Thank you for your warm review and remember you are always welcome for another stay with us. Have a wonderful afternoon. Best regards, Kyoto Riverview House Kyoraku

10/10 Excellent

Felix

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place was BEAUTIFUL!!! Spacious, great view, quiet but close location to everything, and incredibly friendly staff.
Stayed 3 nights in Jun 2023
Response from Front Desk Alex on 6 July 2023
Dear Felix, Thank you for your stay as well as for your wonderful review. Know that you will always be welcome to stay with us. Best regards, Kyoto Riverview House Kyoraku

10/10 Excellent

Hyeon Gyeong

Stayed 3 nights in May 2023
Response from Takashi Y on 6 June 2023
Thank you for your stay.We are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2023
Response from Front Desk on 3 Apr 2023
Dear guest,First of all, thank you for choosing us for your stay in Kyoto. Secondly, we truly appreciate your review and we hope hosting you again soon.Yours faithfuly,Kyoto River View Kyoraku Front Desk

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful people running the property - so helpful. Rooms were a great size. Mix of traditional and modern Japanese
Stayed 8 nights in Feb 2023
Response from Front staff on 9 Mar 2023
Dear Ms KellyThank you for the very kind review.We are happy you enjoyed the room and hope to see you again.Very kind regards.Front staff

10/10 Excellent

Chien-Chung

Stayed 5 nights in Jan 2023
Response from Front staff on 13 Feb 2023
Thank you for staying with us.Hope see you again.

8/10 Good

RIEKO, MIAMI BEACH

Stayed 10 nights in Apr 2022
Response from Front Desk Alex on 6 July 2023
Thank you for your feedback! We are looking forward to seeing you again!Best regards, Kyoto Riverview House Kyoraku

4/10 Poor

TAKE

Stayed 6 nights in Mar 2022
Response from Front Desk Alex on 6 July 2023
Thank you for your feedback! We are looking forward to seeing you again!Best regards, Kyoto Riverview House Kyoraku

10/10 Excellent

Ranson

Stayed 3 nights in Feb 2022
Response from Front Desk Alex on 6 July 2023
Thank you for your feedback! We are looking forward to seeing you again!Best regards, Kyoto Riverview House Kyoraku

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 21 nights in Mar 2020
Response from Kyoto River View House Kyoraku Team on 15 Apr 2020
Thank you for your feedback!

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for 8 nights - convenient location. We loved the design of the room - a combination of western beds and a tatami room with futon. Very spacious with a splendid view of the river and the east hills of Kyoto. Nice sunrises!. Very quiet with private ofuro/shower area, laundry, kitchen nook with microwave, sink, dining area, and fridge. Able to access our Netflix account on the TV.
Stayed 8 nights in Oct 2019
Response from Kyoto Riverview House Kyoraku on 13 Dec 2019
Dear Keith, Thank you for taking the time to leave us your feedback, we really appreciate it. We are happy to hear you have enjoyed our rooms and our convenient location. We hope you can stay with us again, in the near future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Kyoto Riverview House Kyoraku on 13 Dec 2019
Thank you for your feedback!

10/10 Excellent

Spencer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and spotless apartment in Kyoto
This place is superb, great location and lovely views across the river. The best thing about it was the amount of space, so nice after staying in a lot of small hotel rooms. The lady on reception was also really nice and helpful. There’s a great restaurant nearby called Sugarhill that’s worth visiting too.
Stayed 3 nights in Nov 2019
Response from Kyoto Riverview House Kyoraku on 22 Nov 2019
Dear Spencer, Thank you very much for taking the time to leave us your feedback, we really appreciate it. We are happy to hear you liked our location and services. We hope you can visit us again, soon. Kind regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views. Functional. Close to the action. Walking distance to heaps of restaurants and cafes. Thoroughly enjoyed strolling the streets.
Stayed 3 nights in Oct 2019
Response from Kyoto Riverview House Kyoraku on 22 Nov 2019
Dear guest, Thank you for your review. We are glad you enjoyed our convenient location. We look forward to your next visit. Best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. Huge room with river views, traditional tatami area and western style beds, kitchen and lounge area. This is a recently renovated apartment. Great staff and in a very nice area close to most things.
Stayed 3 nights in Oct 2019
Response from Kyoto Riverview House Kyoraku on 22 Nov 2019
Dear guest, Thank you for your feedback. It was a pleasure having you with us and we look forward to your next visit. Sincerely

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is conveniently located to the downtown, the train station (by a short taxi ride), and has a nice view of the river. The beds were comfortable, small kitchen worked for us, and the washer/dryer allowed for simple, daily washing of clothes. Hinako checked us in, explained everything we needed, was engaging and charming, and arranged for a taxi pick up upon departure. We will stay again.
Stayed 6 nights in Jul 2019
Response from Hinako on 22 Aug 2019
Thank you very much for taking time to leave us your feed back. We're happy to hear that you had a great time at our hotel and Kyoto. There're lots of great hidden places in this city. We hope to seeing you next time as well. Kindest regards, Kyoraku CS

8/10 Good

Verified traveller

Travelled with partner
location was great & very spacious unit kitchen space quite limited - bench space was top of the stove & fridge. no plug for sink that we could work out more options of where to hang wet towels would be helpful only provides Japanese tv options
Stayed 5 nights in Jun 2019
Response from Front Desk Alex on 6 July 2023
Thank you for your feedback! We are looking forward to seeing you again!Best regards, Kyoto Riverview House Kyoraku

10/10 Excellent

Verified traveller

Stayed 6 nights in May 2019
Response from Front Desk Alex on 6 July 2023
Thank you for your feedback! We are looking forward to seeing you again!Best regards, Kyoto Riverview House Kyoraku

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property located a 15 minute walk from Gion and Nishki Market and on the river in Kyoto. Spacious apartment style room with bedroom plus tatami bedroom, sitting area, and kitchenette making it a comfortable stay for our family of 4. Exceptional front staff. Convenient to city transportation and numerous restaurants and amenities just outside your door. Yet the area is quiet and lovely for a stroll. We would definitely stay here again when in Kyoto and will recommend it to everyone we meet.
Stayed 4 nights in Apr 2019
Response from Nicolas on 26 Apr 2019
Dear Guest, From all our team, thank you for staying with us and for your lovely feedback. We hope to welcome you again.

10/10 Excellent

Carol

Nice hotel, excellent location near restaurants and shops. The apartment had one bedroom, small kitchen, bathroom and washer machine, living room and typical Japanese dining area. Love it!!
Stayed 2 nights in Nov 2018
Response from Nicolas on 27 Nov 2018
Dear Carol, THank you very much for your comment. We are glad to see that you enjoyed your stay with us and we will be happy to welcome you in the future. Kind regards, Nicolas Kyoraku Front Desk Staff

8/10 Good

K.lehtinen, Finland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Nicolas on 16 Nov 2018
Thank you very much for your review. We hope to serve you again in the Future. Kind regards, Kyoraku Customer Service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean, spacious, nice view of river from river view apartment
Stayed 4 nights in Oct 2018
Response from Kyoto Riverview House Kyoraku Team on 12 Oct 2018
Dear guest, Thank you for leaving us your feedback about your stay. We are happy that you liked our location and our rooms. We hope you can visit us again, soon. Kind regards,

10/10 Excellent

Brent, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment overlooking the river
Conveniently located close to buses and close to town and restaurants. Lots of room.
Stayed 5 nights in Sep 2018
Response from Kyoto River View House Kyou-raku on 15 Sept 2018
Dear Brent, Thank you for taking the time to leave us a review. We are happy to hear you were satisfied with our services. We hope you can visit us again, soon. Kind regards from all the team.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice apartment hotel
Fantastic apartment hotel with plenty of space in a good location looking over the river.
Stayed 5 nights in Aug 2018
Response from Kyoto River View House Kyou-raku on 18 Aug 2018
Dear JAMES ,Thank you for staying with us and for your generous review! We hope you had a great trip here in Kyoto and hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Kyou-raku staff on 4 July 2018
Thank you for your stay and generous review! We hope to accommodate you again in the future and wish you had great time here in Kyoto.

10/10 Excellent

Fangchu

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hands down the biggest room we had ever stayed in Japan! Stunning panoramic view of the Kamogawa and only a stonethrow from the Kiyomizu Dera area and the Keihan Gojo station. Very friendly and helpful staff. Would definitely recommend for couples with kids!
Response from Front Desk Alex on 20 Feb 2024
Dear Guest, Thank you very much for your review, We are glad that you liked our location. We will be waiting for your next stay with us in Kyoto. Best regards, Kyoto Riverview House, Kyoraku

4/10 Poor

tomonari, utsunomiya

Travelled with family
Disliked: Cleanliness, property conditions & facilities
とにかく説明が不十分なかんじがした。
Stayed 1 night in Nov 2023
Response from Front staff on 29 Nov 2023
この度はご滞在ありがとうございました。また、貴重なご指摘ありがとうございます。スタッフ一同、お客様にご満足いただけるよう精進してまいります。

6/10 Okay

Sara

Stayed 1 night in Oct 2023
Response from Front Desk on 19 Nov 2023
Dear Guest,Thank you very much for your kind review.We hope to see you again!Best regards,Kyoto Riverview House Kyoraku

10/10 Excellent

Kyuig

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023
Response from Front Desk on 22 Sept 2023
Dear guest, Thank you for your stay with us. We really appreciate your words and would be more than happy to host you again.

10/10 Excellent

CHING HUEI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All the staff are polite and helpful. Special thanks to Alex for being so kind and thoughtful. fixing the Wi-Fi problem immediately.
Stayed 7 nights in Jul 2023
Response from Alex on 14 July 2023
Dear guest, We are happy and glad to hear you had a wonderful time with us. Thank you for your warm review and remember you are always welcome for another stay with us. Have a wonderful afternoon.Best regards, Kyoto Riverview House KyorakuFront Desk

10/10 Excellent

Put fan

Stayed 3 nights in Nov 2022
Response from Front staff on 27 Dec 2022
Thank you for your review.

10/10 Excellent

UENO

Stayed 1 night in Jul 2022
Response from Front Desk Alex on 6 July 2023
Thank you for your feedback! We are looking forward to seeing you again!Best regards, Kyoto Riverview House Kyoraku

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excepcional!
Um dos melhores hotéis que nos hospedamos. Atendimento excepcional, quarto maravilhoso, todo equipado, localização incrível.
Stayed 3 nights in Oct 2019
Response from Kyoraku CS on 30 Nov 2019
Dear guest, Thank you for your previous stay at Kyoraku. We're happy to hear that you had a great time here. We hope to welcome you again in Kyoto. Best regards, Kyoraku CS

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff, nice location, nice place, nice room, nice bathroom, nice bed, nice tatami room, nice kitchen!!!!! & with nice price anything can be even better? Sure, if i can stay for longer...............
Stayed 2 nights in Sep 2019
Response from Kyoto Riverview House Kyoraku on 22 Nov 2019
Dear guest, Thank you for you kind feedback. We wish you could stay longer with us next time. Kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
一つ一つのことに丁寧に対応してくださりました。
Stayed 3 nights in Aug 2019
Response from Front Desk Alex on 6 July 2023
Thank you for your feedback! We are looking forward to seeing you again!Best regards, Kyoto Riverview House Kyoraku

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4人房房間大視野非常好適合全家一起住
Stayed 2 nights in Jul 2019
Response from Hinako on 22 Aug 2019
Thank you so much for your good review. We're glad to hear you enjoyed your stay at Kyoraku with your family. We hope to seeing you again in Kyoto. Best regards, Kyoraku CS

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
讓旅人能享受著京都之美的最佳選擇
Stayed 6 nights in Jun 2019
Response from Hinako on 22 Aug 2019
Thank you very much for your feedback. It is always great to hear that you had a great time in Kyoto. We definitely recommend you to come back in another season as well. This city is beautiful in all Spring, Summer, Autumn, and Winter! Thank you again for staying with us and we hope to seeing you again. Kind regards, Kyoraku CS

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
위치는 괜찮은편..
카모강 근처고 걸어서 청수사 갈 수 있는 위치입니다. 바로 앞쪽에 편의점이있어 편했습니다. 이불ㄹ정리가 정말 대츙 뒈어 잇숩니답 췸대이불과 장농(?)에 잇눈 이불모두 대~~~~~충 정리되어이써 보고 어이가 없을정도; 거기서부터 느므 실망휐네요로링... 실내에손 슬리퍼꼭 신고다니쉐여 카펫도아닝데 드르븜...물휴지로다꾸니 머리카락나오고 까매쥠 ㅜㅜ후.... 목욕가운 제공되지 않음. 잠옷따로챙겨가야함. 이틀묵었는데 룸청소해주지 않음. 따로 말하면 해주려나 모르겠음. 수건은 카운터에서 새로 받아왔음. 세탁기가 있음. 다쉬 선태칼수있으묜 바로 앞에 선라인호텔 잇돈데 궈귀룰 이용하게써요
Stayed 2 nights in Jun 2019
Response from Front Desk Alex on 6 July 2023
Thank you for your feedback! We are looking forward to seeing you again!Best regards, Kyoto Riverview House Kyoraku

10/10 Excellent

Antti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, clean and modern well-equipped apartment.
Stayed 6 nights in Jun 2019
Response from Front Desk Alex on 6 July 2023
Thank you for your feedback! We are looking forward to seeing you again!Best regards, Kyoto Riverview House Kyoraku