Standard Family Room, Non Smoking(separate bathroom) | Garden view
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Reviews of Hotel IL Verde Kyoto

3 out of 5
Hotel IL Verde Kyoto
333, Yorozuyacho, Shimogyo-ku, Kyoto, Kyoto

Reviews

9.0

Wonderful

Rating 10 - Excellent. 385 out of 661 reviews" "
Rating 8 - Good. 215 out of 661 reviews" "
Rating 6 - Okay. 43 out of 661 reviews" "
Rating 4 - Poor. 10 out of 661 reviews" "
Rating 2 - Terrible. 8 out of 661 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jensen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything are perfect except the bed and pilllows are hard.
Stayed 4 nights in Apr 2024

8/10 Good

Fang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nina helped me secure dinner reservations at a nearby restaurant. It was much appreciated.
Stayed 4 nights in Apr 2024
Response from Megumi Kiyama on 17 Apr 2024
Thank you very much for your feedback! We are really glad to comfortably stayed. If you come to Kyoto again,we would be glad if you staying.

4/10 Poor

bridget

Stayed 3 nights in Mar 2024

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the happy hour
Stayed 2 nights in Apr 2024
Response from Megumi Kiyama on 6 Apr 2024
Thank you very much for your feedback! We are really glad to comfortably stayed. If you come to Kyoto again,we would be glad if you staying.

2/10 Terrible

Magnus

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The hotel is in a fine area, and the staff are friendly. Until there is a problem. My travel friend and I both got scabies and the cleanliness in general was below bar. When I politely confronted the staff about this they denied there being any problem. I asked for a refund, but did not get one, or any understanding of the problem. I also wrote to expedia about getting scabies, without any satisfactory reply. I have never given a bad review of a hotel before, and have stayed at the APA chain previously, but was very disappointed by this experience, and cannot recommend the hotel. This affordable hotel costs a lot more when you factor in getting treated for scabies, which is not in itself very pricey, but takes time and is a huge nuisance.
Stayed 3 nights in Mar 2024

10/10 Excellent

IRAYDA, Guatemala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They lend us an umbrella which was very convenient, it is near to Kyoto Station
Stayed 2 nights in Mar 2024
Response from Megumi Kiyama on 6 Apr 2024
Thank you very much for your feedback! We are really glad to comfortably stayed. If you come to Kyoto again,we would be glad if you staying.

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Megumi Kiyama on 9 Mar 2024
Thank you very much for your feedback! We are really glad to comfortably stayed. If you come to Kyoto again,we would be glad if you staying.

6/10 Okay

Grant

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Not enough towels.
Stayed 2 nights in Feb 2024
Response from Megumi Kiyama on 12 Feb 2024
Thank you very much for your feedback! f you come to Kyoto again,we would be glad if you staying.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Megumi Kiyama on 12 Feb 2024
Thank you very much for your feedback! We are really glad to comfortably stayed. If you come to Kyoto again,we would be glad if you staying.

10/10 Excellent

Raghavendra

Stayed 2 nights in Dec 2023
Response from Megumi Kiyama on 12 Feb 2024
Thank you very much for your feedback! We are really glad to comfortably stayed. If you come to Kyoto again,we would be glad if you staying.

10/10 Excellent

Valentin

Stayed 4 nights in Dec 2023
Response from Megumi Kiyama on 12 Feb 2024
Thank you very much for your feedback! If you come to Kyoto again, we would be glad if you staying.

10/10 Excellent

Richard, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
What a delightful hotel. The staff was great and the hotel was nice. They had a decent breakfast and dinner and drinks in the evening.
Response from Megumi Kiyama on 12 Feb 2024
Thank you very much for your feedback! If you come to Kyoto again, we would be glad if you staying.

8/10 Good

Leslie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked their happy hour.
Stayed 3 nights in Dec 2023
Response from Megumi Kiyama on 12 Feb 2024
Thank you very much for your feedback! If you come to Kyoto again, we would be glad if you staying.

6/10 Okay

Ross

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room was very tight and crammed for three beds; hard to try and relax in. The toilet leaked. We had to ask for extra pillows and blankets. Staff were very helpful though, and sorted things out for us as best as they could.
Stayed 3 nights in Nov 2023

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to major temples & shrines.
Stayed 1 night in Nov 2023

10/10 Excellent

Nicholas

Stayed 2 nights in Nov 2023
Response from Megumi Kiyama on 22 Nov 2023
Thank you very much for your feedback! If you come to Kyoto again, we would be glad if you staying.

6/10 Okay

Ka Long

Liked: Staff & service, amenities, property conditions & facilities
Stayed for 6 nights. The hotel is about 1100 steps away from Kyoto Station and less from Shichijo station according to my Fitbit. I consider it a borderline case for walkability. Walk the right path and you'll find 2 convenient stores and several vending machines on your way to the hotel from Kyoto Station, so resupplying after a long day out wasn't an issue. The hotel itself is like a traditional business hotel with support for pets. There was a manga corner, a lounge, and 2 pay-to-use laundry machines. Staff was helping and friendly but apparently a number of them were on training. I stayed at one of the solo eco rooms, which means I didn't get any cleaning for the duration of the stay which was fine by me. Everything is pretty standard and as advertised including full amenity kits, a TV, a bathtub and an automated toilet, but there weren't any bathrobes. The main gripe I have with my room is the cleanliness aspect. When I first inspected the room, there were apparently food crumbles on the table, random stains on the walls, and there was a brown stain on one of the bath towels. What's worse, when I switched on the heating, it smelled really bad and upon closer inspection, I found mold inside the AC. I don't know if it's just an eco room thing. Considering the locale, the service, and amenities, I would've totally given it a 4/5 if not for the cleanliness of my room.
Stayed 6 nights in Oct 2023

10/10 Excellent

Lin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quiet in a nice neighborhood
Stayed 5 nights in Oct 2023
Response from Megumi Kiyama on 2 Nov 2023
Thank you very much for your feedback! We are really glad to comfortably stayed. If you come to Kyoto again. We would be glad if you staying.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable stay. What I liked most in this hotel is the friendliness of the staff. They even took our luggage up to our room while we were out exploring and waiting for the check in time. Free drinks and coffee at their restaurant. They have a happy hour with free alcoholic drinks. Awesome breakfast at a reasonable price. Will definitely stay at this hotel next time.
Stayed 2 nights in Sep 2023
Response from Megumi Kiyama on 11 Oct 2023
Thank you very much for your feedback! We are really glad to comfortably stayed. If you come to Kyoto again. We would be glad if you staying.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really kind and there was a free happy hour on the main level everyday for hotel guests. There were a few nearby restaurants that were all great and family run.
Response from Megumi Kiyama on 11 Oct 2023
Thank you very much for your feedback! We are really glad to comfortably stayed. If you come to Kyoto again. We would be glad if you staying.

6/10 Okay

Winston

It is a Eco property, so room cleaning was done every 5 days. Not great.
Stayed 14 nights in Aug 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Megumi Kiyama on 23 Aug 2023
Thank you very much for your feedback!If you come to Kyoto again,We would be glad if you staying.We're looking forward to seeng you again.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When checking in and there is 1hr free happy hour, some get very excited! About a10-15min walk to the Kyoto Station, but easily done. Staff are very helpful, even moving out bags to our room as arr had dropped them in prior to check-in and returned later in the evening for check-in. Coffee, tea, soft drinks and juice always available in the foyer lounge, which is a nice stop on returning to the hotel for a relax. Nearby supermarkets, restaurants, river walking and sights. A very pleasant and enjoyable stay location.
Response from Ohira on 28 July 2023
Thank you for using our service. I hope you enjoyed your trip to Kyoto.

8/10 Good

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Ohira on 28 July 2023
Thank you for using our service. I hope you enjoyed your trip to Kyoto.

10/10 Excellent

Gerry

Stayed 4 nights in May 2023
Response from Ohira on 28 July 2023
Thank you for using our service. Did you enjoy your trip to Kyoto?

10/10 Excellent

David

Excellent!
Very nice compact rooms and friendly staff. The free happy hour was a nice surprise! Close to train station. Highly recommend.
Stayed 1 night in May 2023
Response from Regards SUNAR on 5 June 2023
Dear Ｇuest,Thankyou very much for your nice review. We look forward to welcomming you and your family for a next stay at Hotel Ilverde kyoto.

10/10 Excellent

Theodore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
By far the best thing about the hotel is the wonderful staff. In our case, our room had an unpleasant smell that I think was water damage to the carpet, but the amazing staff, the included happy hour, and the great breakfast more than make up for it. It's around a 15 minute walk to Kyoto station and around 10 to the closest subway station, which is a little far sometimes, but overall great.
Stayed 1 night in May 2023
Response from Megumi Kiyama on 10 June 2023
Thank you very much for your feedback! We are really glad to comfortably stayed. If you come to Kyoto again,We would be glad if you staying.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Well kept room that was very clean with friendly staff. Great and central location to stay in Kyoto. Will absolutely recommend.
Stayed 2 nights in May 2023
Response from スナル on 5 June 2023
Dear guest,Thankyou very much for your stay and nice review. We look forward to welcoming you again to Hotel Ilverde kyoto.Warm RegardsSUNARHotel Ilverde kyoto

8/10 Good

Hui Lin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best part of the hotel was the free flow drinks including alcohol from 3-8pm for an hour! Hotel room is not too squeezy and amenties are pretty good! However the location of the hotel is about 10-15 mins walk away from Kyoto Station which was the only downside of the hotel. Nonetheless, a good experience!
Stayed 3 nights in May 2023
Response from Megumi Kiyama on 10 June 2023
Thank you very much for your feedback!If you come to Kyoto again,We would be glad if you staying.We're looking forward to seeng you again.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel in my opinion
Absolutely loved this hotel, staff amazing, hotel amazing. Cannot recommend enough. The amenities are fab free soft drinks, tea and coffee all day from 9am till 11pm and happy hour for 1 hour of your choosing between 3 till 8. Was a fab location had a lovely cafe/ reception area you could sit in and just chill. Loved staying here so much would deffo stay again .
Stayed 4 nights in Apr 2023
Response from Megumi Kiyama on 18 May 2023
Thank you very much for your feedback! We are really glad to comfortably stayed. If you come to Kyoto again,We would be glad if you staying.

10/10 Excellent

carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They were very helpful. 12-15 minutes walking to Train Station
Stayed 5 nights in Apr 2023
Response from Megumi Kiyama on 18 May 2023
Thank you very much for your feedback! We are really glad to comfortably stayed. If you come to Kyoto again,We would be glad if you staying.

4/10 Poor

Dianne

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Front desk on 25 May 2023
Thank you very much for your feedback.We're looking forward to seeing you.

8/10 Good

Gary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good space, friendly staff, elevators floors could have been cleaner
Stayed 3 nights in Apr 2023
Response from Megumi Kiyama on 18 May 2023
Thank you very much for your feedback! If you come to Kyoto again,We would be glad if you staying.

10/10 Excellent

Winnie

Stayed 3 nights in Apr 2023
Response from Megumi Kiyama on 18 May 2023
Thank you very much for your feedback! We are really glad to comfortably stayed. If you come to Kyoto again,We would be glad if you staying.

10/10 Excellent

Camille Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Megumi Kiyama on 18 May 2023
Thank you very much for your feedback! f you come to Kyoto again,We would be glad if you staying HOTEL IL VERDE.

8/10 Good

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy and comfortable property. Friendly staff. Walkable distance to Kyoto station (15 mins) and Higashiyama/Gion districts. Laundry needs additional dryers as wash/dry machines don’t dry very well.
Stayed 4 nights in Mar 2023
Response from ホテルスタッフ一同 on 6 Apr 2023
Thank you for using our service. Did you enjoy Kyoto?

10/10 Excellent

HYUN WOO

Stayed 2 nights in Mar 2023
Response from ホテルスタッフ一同 on 2 Apr 2023
Thank you very much. Did you enjoy Kyoto?

8/10 Good

HUELAM, PLESANT HILL

Liked: Cleanliness, staff & service, property conditions & facilities
Well worth staying here. Convenient location to hop on bus 17 on the way to Josho-ji .
Stayed 4 nights in Mar 2023

8/10 Good

Ching Sau

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is comfortable and quiet, and also provides complimentary coffee and beverages.
Response from ホテルスタッフ一同 on 2 Apr 2023
Thank you very much. Did you enjoy Kyoto?

10/10 Excellent

Courtney

Stayed 1 night in Mar 2023
Response from ホテルスタッフ一同 on 2 Apr 2023
Thank you very much. Did you enjoy Kyoto?

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great pricing. The room was well sized and was clean. The location was good - short 10 minute walk away from Kyoto station. I would stay here again.
Stayed 2 nights in Feb 2023
Response from Megumi Kiyama on 28 Feb 2023
Thank you very much for your feedback! We're really glad that you comfortably your stayed!We're looking forward to seeing you again!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very close to Shichijo station, which made it extremely convenient when travelling to Osaka or Nara. It was also a 15 minute walk from Kyoto station which allowed easy access to the other transit lines.
Response from Megumi Kiyama on 17 Jan 2023
Thank you very much for your feedback.We're looking forward to seeing you again.

10/10 Excellent

Jason

Response from Megumi Kiyama on 27 Nov 2023
Thank you very much for your feedback! We are really glad to comfortably stayed. If you come to Kyoto again,we would be glad if you staying.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good!
Good value for your money! Clean, very helpful and courteous staff, and room was clean and comfortable. Location was a good 15 minute walk from Kyoto Station and neighborhood appeared to be quite safe. Grocery store was 5 minute walk away. Can walk to the Yasaka Shrine about 30 minutes away.
Stayed 1 night in Nov 2022
Response from Megumi Kiyama on 10 Dec 2022
Thank you very much for your feedback! We're really glad that you comfortably your stayed!We're looking forward to seeing you!

6/10 Okay

Wai Tak

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No service all. Staff not helpful, even don’t help us to make taxi reservation via telephone. A bit rude when we request extra towels.
Response from Megumi Kiyama on 17 Jan 2023
Thank you for your feedback.Your booked had ECO plan.(no cleaning plan)So we couldn't give towels.And we couldn't make a taxi reservation, because that days was very croweded.Please understanding.

10/10 Excellent

Yoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from スタッフ一同 on 10 Dec 2022
この度はホテルイルヴェルデ京都にご宿泊賜りまして誠にありがとうございました。またのご利用お待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff! Comfortable accommodations!
Stayed 4 nights in Oct 2022
Response from Megumi Kiyama on 10 Dec 2022
Thank you very much for your feedback! We're really glad that you comfortably your stayed!We're looking fprward to seeng you again!

10/10 Excellent

Hirozumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
予想していなかったウェルカムドリンクがあり、ビールも1時間飲み放題だった。
Stayed 1 night in Nov 2022
Response from スタッフ一同 on 10 Dec 2022
この度はホテルイルヴェルデ京都にご宿泊賜りまして誠に有難うございました。アルコール一時間飲み放題は多くのお客様にご好評いただいております。またご上洛の際にも当館をご利用頂けましたら幸いです。

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful :)
Such nice staff, small but modern and clean room. And the slippers and robes were the best! Great location.
Stayed 3 nights in Mar 2020
Response from shibata on 19 Mar 2020
Thank you for your staying our hotel. we hope that you comfortable here and you liked our staff. we are looking forward to seeing you again to kyoto!