Deluxe Room
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Reviews of Carta Hotel Kyoto Gion

2.5 out of 5
Carta Hotel Kyoto Gion
378-1, Kotake-Cho, Shimogyo-Ku, Kyoto, Kyoto

Reviews

8.6

Excellent

Rating 10 - Excellent. 34 out of 76 reviews" "
Rating 8 - Good. 33 out of 76 reviews" "
Rating 6 - Okay. 4 out of 76 reviews" "
Rating 4 - Poor. 4 out of 76 reviews" "
Rating 2 - Terrible. 1 out of 76 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Simple, straightforward accommodations in a perfect location for exploring Kyoto Gion area. Our family of four used two rooms and were very comfortable for our 2-night stay. I wish we had booked longer.
Stayed 2 nights in Apr 2024

4/10 Poor

sharon

Travelled with partner
Liked: Cleanliness
Was in a good area. Laundromat and 711 across the road. Walking distance from lots of restaurants and nishiki markets. No luggage hotel transfer which made it dofficult for us. Room needs some colour. So white. Cheap stay and good enough for a few nights.
Stayed 6 nights in Nov 2023
Response from Carta Hotel Kyoto Gion on 14 Nov 2023
Thank you for taking the time to share your recent experience at our hotel.　We're delighted to hear that you enjoyed the location. We look forward to being of service to you in the near future.

10/10 Excellent

Maxwell

Liked: Cleanliness, property conditions & facilities, room comfort
Great Location/Excellent Hotel
Spotless facility in a perfect location. Next to a bus stop and the subway entrance is very close. The front desk staff are very helpful. Great places to eat all around. Very easy to walk to some of the major sites. Highly recommend.
Stayed 4 nights in Nov 2023
Response from Carta Hotel Kyoto Gion on 12 Nov 2023
Dear Maxwell,We appreciate your stay and review.We are pleased to be able to welcome you to our property and to know you enjoyed your stay.We are looking forward to seeing you in the future.Thank you very much again.Carta Hotel Kyoto Gion

8/10 Good

Zoran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a corner room with lots of natural light and a good view
Stayed 1 night in Oct 2023
Response from Carta Hotel Kyoto Gion on 26 Oct 2023
Thank you for taking the time to share your recent experience at our hotel.We are glad to hear you enjoyed your stay overall and appreciate your candid feedback. We gratefully appreciate seeing the hotel through our guest's eyes.We look forward to your next return and hope it's soon.

8/10 Good

JULIEN DANY

Stayed 2 nights in Sep 2022

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and convenient
Spacious place to stay and convenient as bus stop is right in front of hotel.
Stayed 2 nights in Mar 2020
Response from OYO Customer Excellence Team on 6 Apr 2020
Thank you for staying with us and for your kind review and recommendation. We are glad to hear that you were satisfied with the room and the conevenience of our location. We will strive to work hard to fulfil the requests given to satisfy all our guests. Thank you once again for your review and we are looking forward to welcoming you on your next stay with us.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Striking distance to Gion
Tight room, very good staff, slightly noisy, very good location. Good walking distance to everything.
Stayed 2 nights in Oct 2019
Response from OYO Customer Excellence Team on 31 Oct 2019
Thank you for choosing to stay with us for your trip. As we aim to satisfy all our guests during their stay, we will strive for improvement. We would be happy to know if you will be choosing us again in the future. We look forward to your next stay with us.

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and recommended!
Amazing view and beautiful room, clean and in a very convenient neighbourhood. The staff is extremely kind.
Stayed 2 nights in Sep 2019
Response from OYO Customer Excellence Team on 15 Sept 2019
Hi Cristina! For us, guest experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, OYO Customer Excellence Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, really neat and comfy room, and staff were friendly and helpful.
Stayed 1 night in Sep 2019
Response from OYO Customer Excellence Team on 11 Sept 2019
Hi ,For us, guest experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, OYO Customer Excellence Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it very good stuff very good hotel and good price
Stayed 1 night in Sep 2019
Response from OYO Customer Excellence Team on 11 Sept 2019
Thanks for such a lovely review, Delighted to know you liked our services. Hope to welcome you again soon. Regards, OYO Customer Excellence Team

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from OYO Customer Excellence Team on 9 Sept 2019
Glad to see that you have rated us positively, Nancy! Do give us more chances to delight you in the future. Regards, OYO Customer Excellence Team

10/10 Excellent

MISS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible value!
Absolutely amazing service - staff are so lovely, really helpful and great English. The hotel is in a great location and the room was honestly nicer than other hotels we’ve stayed in on our trip to Japan for almost 10 times the price!! Such good value. Would 100% stay here again and recommend to anyone visiting Kyoto.
Stayed 1 night in Sep 2019
Response from OYO Customer Excellence Team on 7 Sept 2019
Hi, For us, guest experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, OYO Customer Excellence Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For a budget hotel, they have everything you would need. It's simple and clean. The location is great. It is located at a slightly quiet area but only 5 mins walk to the main Street. Where all the restaurants and department stores located. 10 mins walk to Gion area and subway stations.
Stayed 3 nights in Jan 2019
Response from Sayuri on 5 Feb 2019
Thank you for sharing your review for us. We're very happy to read your review and hope you enjoyed your stay with us. Please visit us when you come back to Kyoto! Arigato Gozaimasu. Carta Hotel all staff

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in Kyoto.
Great boutique hotel next to all tourist areas of Gion. Excellent friendly staff and very reasonable price for the stay. Building is new and in excellent condition. Very comfortable bed. Very clean room and bath. Great for tourists.
Stayed 4 nights in Jul 2018
Response from Carta Hotel Kyoto Gion (Boris) on 15 Aug 2018
Thank you for your comment! We are glad to hear that you were happy with our services. We will continue our efforts to improve our services. Hope to see you agiain in Kyoto!

8/10 Good

Carol, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel with beautiful modern rooms
This small hotel has an excellent location just outside the central restaurant and shopping area of Kyoto. The rooms are very modern and new and our room had stupendous views over Kyoto. Excellent wifi and free mobile phone for guests’ use. Staff are helpful although the level of English varies a little. However the hotel facilities are fairly limited- no meals available, lobby is very small and no laundry facilities. There is free coffee in the lobby on request.
Stayed 6 nights in May 2018
Response from Honoka on 22 May 2018
Thank you for long stay at our hotel. We read your review and we are glad to hear about our location and staf. Your advise is very helpful and English map you mentioned will pripare immediately. We have to improve English skills of each staff, and it shold be same level. Thank you for your review, and we would like you to come back to Kyoto and stay us again.

8/10 Good

SHIH HSIEN

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023

8/10 Good

Yukiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from カルタホテル京都祇園 on 1 Dec 2023
この度はご多用の中、当ホテルへの口コミをご投稿頂きありがとうございます。またのご利用お待ち申し上げております。

6/10 Okay

RIE

Business traveller
ん、、、
良くも悪くもミニマムなサービスやアメニティ。 やや中心にあるから高い
Stayed 1 night in Nov 2023
Response from カルタホテル京都祇園 on 17 Nov 2023
この度はお忙しい中、ご滞在の感想をご投稿いただきお礼申し上げます。サービスやアメニティにつきましての貴重ご意見いただき、ありがとうございます。いただいたご意見を参考に皆様に快適にお過ごしいただけるように努めて参ります。次回のご来館の際はより満足できるようお努め致しますのでまた機会がありましたら、ぜひ当ホテルをご利用下さいませ。お待ちしております。

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and close to visiting sites
Hotel is close to famous visiting sites. Room is spacious. Nice windows with smart curtains bring street views. Hotel lobby provides coffee
Stayed 7 nights in Apr 2023
Response from Carta Hotel Kyoto Gion on 16 Apr 2023
Thank you for your kindness, and we appreciate you staying at our hotel.We are looking forward to seeing you again.Thank you very much.

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and location, had everything we needed.
We stayed 8 nights in the room with the queen bed. It was exactly as described, spacious and with a great view of the city. There is free coffee and a table at the reception. The bus stop is close by and it is a great location overall. Checking in and out was easy, the staff is nice and helpful. There are black-out shades in the bedroom windows, but it doesn't get very dark, so I would recommend bringing an eye mask to sleep better.
Stayed 8 nights in Mar 2023
Response from Carta Hotel Kyoto Gion on 6 Apr 2023
Dear Marianna,Thank you so much for having stayed with us.We are delighted to know you enjoyed the view and location of the hotel. and we hope that you made the most of your stay for viewing cherry blossoms in Kyoto. The higher floor where you stayed is taken so early therefore it is highly recommended to take a reservation as early as possible. We hope to welcome you back again in the near future!Carta Hotel Kyoto Gion

10/10 Excellent

rolando manso

Liked: Cleanliness, staff & service
Las instalaciones son perfectas el personal súper amable y servicial la ubicación excelente y el precio estupendo. Cuando vuelva a Kioto volveré a este hotel sin duda
Stayed 3 nights in Mar 2023
Response from CartaHotel on 5 Apr 2023
Gracias.Esperamos tenerte aquí de nuevo.Le deseamos seguridad.

10/10 Excellent

Shin

Stayed 1 night in Feb 2023
Response from Lee on 30 Mar 2023
Dear ShinThank you for staying at our hotel.We hope to see you again.Thank you.CartaHotel KyotoGion

10/10 Excellent

YUKIHIRO

Stayed 1 night in Feb 2023
Response from 李（り） on 30 Mar 2023
KANEDA様この度は、カルタホテル京都祇園をご利用いただき誠にありがとうございます。 KANEDA様より、当ホテルをまたご利用いただけること心待ちにいたしております。カルタホテル京都祇園　李（り）

10/10 Excellent

Atsushi

Stayed 1 night in Jan 2023

10/10 Excellent

Kin Hei

Stayed 4 nights in Jan 2023
Response from Carta Hotel Kyoto Gion on 26 Jan 2023
Dear Kin Hei,Thank you for your review and for choosing our hotel!We hope you fully enjoyed travel in Kyoto.We are hoping to see you again in the near future.

8/10 Good

soyo

Stayed 1 night in Dec 2022
Response from カルタホテル京都祇園 on 16 Dec 2022
soyo様この度はカルタホテル京都祇園にご宿泊の上、口コミのご投稿をいただきまして誠にありがとうございます。またのご利用をお待ちしております。

8/10 Good

CHIAKI

Stayed 1 night in Nov 2022
Response from カルタホテル京都祇園 on 16 Dec 2022
CHIAKI様この度はカルタホテル京都祇園にご宿泊の上、口コミのご投稿をいただきまして誠にありがとうございます。またお会いできるのを楽しみにしております。

10/10 Excellent

りゅうじ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
河原町から近く、値段的にもとてもよかった！
Stayed 2 nights in Oct 2022
Response from フロント on 6 Nov 2022
りゅうじ様、この度はカルタホテル京都祇園にご宿泊の上、口コミのご投稿をいただきまして誠にありがとうございます。立地については、ご満足いただき、大変嬉しく存じます。カルタホテル京都祇園は目の前がすぐバス停で、金閣寺、平安神宮、銀閣寺など京都巡りを楽しめるアクセス抜群のホテルでございます。鴨川、八坂神社や知恩院などがある祇園、四条河原町、五条大橋周辺も徒歩圏内で便利でございます。次回のご来館の際はより満足できるようお努め致しますのでまた機会がありましたら、ぜひ当ホテルをご利用下さいませ。お待ちしております。カルタホテル京都祇園　フロント

8/10 Good

Ryo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Fumihiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔感溢れる宿泊施設でした。
Stayed 1 night in Aug 2022
Response from カルタホテル京都祇園　フロント on 2 Sept 2022
Fumihikoさまこの度はカルタホテル京都祇園へお越しいただき、誠にありがとうございます。またお忙しい中、ご滞在の感想をご投稿いただき重ねてお礼申し上げます。施設につきましてもご満足いただき、大変光栄でございます。"次回のご来館の際はより満足できるようお努め致しますのでまた機会がありましたら、ぜひ当ホテルをご利用下さいませ。お待ちしております。

8/10 Good

Fumihiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設設備が衛生的て快適でした。
Stayed 1 night in Aug 2022
Response from カルタホテル京都祇園　フロント on 2 Sept 2022
Fumihikoさまこの度はお忙しい中、ご滞在の感想をご投稿いただきお礼申し上げます。施設につきましてもご満足いただき、大変光栄でございます。当ホテルでゆっくりとお時間を過ごせ、ご満足なさったようでなによりでございます。今後も皆様がより快適にお過ごしいただけるようにスタッフ一同を努めて参ります。またのお越しをスタッフ一同、心よりお待ちしております。

10/10 Excellent

マコト

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Yukino

Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Stayed 5 nights in Jun 2020

10/10 Excellent

Takayuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from OYO Customer Excellence Team on 15 Apr 2020
この度は数ある宿泊施設の中から当館にご宿泊いただきましてありがとうございます。 またお忙しい中レビュー投稿ありがとうございます。 お客様のまたのご利用をスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from OYO Customer Excellence Team on 19 Mar 2020
この度はご宿泊頂きありがとうございます。また高スコアのご投稿誠に嬉しく存じます。 今後ともより良い宿泊施設を目指し精進して参ります。またのご利用お待ちしております！

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020
Response from OYO Customer Excellence Team on 19 Mar 2020
この度は当館をご利用頂きありがとうございます。またお客様にお目にかかれる日を、スタッフ一同心よりお待ちしております。

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
電子レンジが部屋にもあると嬉しいなと思いました。
Stayed 2 nights in Feb 2020
Response from OYO Customer Excellence Team on 19 Feb 2020
この度は数ある宿泊施設の中から当館にご宿泊いただきまして、誠にありがとうございます。 また、ご多忙の中ご投稿をお寄せいただき、重ねて御礼申し上げます。 お客様から頂いたお声を基に今後とも更なるサービス・設備の向上に努めて参ります。 お客様のまたのご利用をスタッフ一同心よりお待ち申し上げております。

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2019
Response from OYO Customer Excellence Team on 17 Feb 2020
Thank you for choosing to stay with us. We are sorry to hear that you were unsatisfied with your stay, but as we aim to make all our guests satisfied, all our staff will work hard to improve.

10/10 Excellent

Chun Hong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from OYO Customer Excellence Team on 17 Feb 2020
Thank for your staying with us, and we would also like to thank you for such a wonderful score and review. We will continue to strive to be even better! We look forward to your next stay with us!

6/10 Okay

Verified traveller

施設は新しくて、快適に過ごせた。近隣の駅は、徒歩圏内だが、少し距離がある。周辺レストランは少ない。
Stayed 1 night in Dec 2019
Response from OYO Customer Excellence Team on 3 Feb 2020
この度は数ある宿泊施設の中から当館にご宿泊いただきまして、誠にありがとうございます。 また、ご多忙の中ご投稿をお寄せいただき、重ねて御礼申し上げます。 お客様から頂いたお声を基に今後とも更なるサービス・設備の向上に努めて参ります。 お客様のまたのご利用をスタッフ一同心よりお待ち申し上げております。

8/10 Good

Josefin

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Fint hotell
Det var lagom bit från stationen att gå, nära till att hyra cykel. Nära till fina matställen. De städades inte under vår vistelse på tre dagar vilket är det enda vi är missnöjda med.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コンパクトで清潔
スタッフの対応はとても良かった。 部屋の全てに無駄が無く、簡素化されているが足りない物は無く、使い勝手を考えて上手くできていると思いました。 移動出来る折りたたみテーブルや予備の毛布があるともっと良かった。 新しく清潔で快適に過ごせました。
Stayed 1 night in Nov 2019
Response from OYO Customer Excellence Team on 3 Feb 2020
この度は当館をご利用頂きありがとうございます。 ご滞在中快適にお過ごし頂けたようで、スタッフ一同心より安堵しております。 今後も、ご宿泊されるお客様に快適な空間を提供できますよう、サービス・設備の向上に努めて参ります。 またお客様にお目にかかれる日を、スタッフ一同心よりお待ちしております。

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
エアコンが効いていなく風邪でもひかないかと心配した。チェックインの時は今日はさむいので毛布を一枚ずつ渡されたがそれよりも部屋全体が冷たく、エアコンを入れても全く効かない。当日が寒いのではなくエアコンの故障が有る事を何も説明されなく不愉快でした。設備不良で有れば値引きをして当然（過去の他のホテルでも同様なケースが有ったがその時は最終的に値引きをしてくれた）
Stayed 1 night in Nov 2019
Response from OYO Customer Excellence Team on 3 Dec 2019
この度は当館にご宿泊いただきまして誠にありがとうございます。しかしながら、当館のエアコンの故障につきまして、お客様にご不愉快な思いをお掛けしましたことを深くお詫び申し上げます。 お客様のお声、ご意見を真摯に受け止め、今後のサービス向上、設備の充実を図って参ります。 今回ご満足いただけませんでしたことは大変心苦しい限りでございますが、誠に勝手ながら、また近隣にお越しの際には当館をご検討いただけますと幸いでございます。 最後になりますが、ご多用の中、お声をお寄せいただき誠にありがとうございます。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from OYO Customer Excellence Team on 5 Dec 2019
この度は当施設をご利用頂き誠にありがとうございます。 今後もお客様のご期待に沿うことができるよう、またよりお客様に寄り添った御もてなしができますよう、 スタッフ一同サービス・設備の向上に励んでまいります。次回も気持ちよくご滞在いただけるよう、心を込めてお出迎えいたしますゆえ、またのご利用をご検討頂けますと幸いでございます。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from OYO Customer Excellence Team on 5 Dec 2019
この度は、数ある宿泊施設の中から当館をお選びいただき、誠にありがとうございます。 これからもお客様に心よりご満足いただけるホテルを目指し、スタッフ一同精進してまいります。 次回はぜひ別の時期にお客様のまたのお越しを、お待ち申し上げております。

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from OYO Customer Excellence Team on 1 Dec 2019
この度は、数ある宿泊施設の中から当館をお選びいただき、誠にありがとうございます。 これからもお客様に心よりご満足いただけるホテルを目指し、スタッフ一同精進してまいります。 次回はぜひ別の時期にお客様のまたのお越しを、お待ち申し上げております。

10/10 Excellent

NINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適,親切!
櫃檯人員很親切,是很精緻小而美的旅館,訂豪華客房,房間能走動的空間真的挺大的,唯一值得注意的是,早晨的時後因為太陽照射的關係,比較熱~~,不過樓下櫃檯旁有提供咖啡,茶包,還有微波爐喔!!!!!
Stayed 3 nights in Oct 2019
Response from OYO Customer Excellence Team on 2 Dec 2019
親愛的貴客,非常感謝您選擇我們飯店.能讓您渡過一個愉快的旅行,是我們全體人員的心之所向.謝謝您寶貴的評價.我們也真誠希望您的再次光臨.謝謝.

8/10 Good

YASUKO

Stayed 1 night in Oct 2019

10/10 Excellent

Az, 東京都

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コスパが良く大満足でした。
Stayed 1 night in Oct 2019
Response from OYO Customer Excellence Team on 31 Oct 2019
この度は数ある宿泊施設より当施設をお選びいただきありがとうございます。当館のコスト面においてご満足頂けたようで大変うれしく思います。 お客様から頂くお褒めの言葉こそ、我々スタッフの何よりも励みでございます。 これからもお客様に心よりご満足いただける施設を目指し、スタッフ一同精進してまいりますので、 お近くにお越しの際は当施設をご指名いただければ嬉しく存じます。お客様のまたのお越しを、お待ち申し上げております。