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Reviews of Ace Hotel Kyoto

4 out of 5
Ace Hotel Kyoto
245-2 Aneyakojidori, Higashinotoin-nishiiru Kurumayacho, Kyoto, Kyoto

Reviews

9.6

Exceptional

Rating 10 - Excellent. 470 out of 551 reviews" "
Rating 8 - Good. 54 out of 551 reviews" "
Rating 6 - Okay. 14 out of 551 reviews" "
Rating 4 - Poor. 8 out of 551 reviews" "
Rating 2 - Terrible. 5 out of 551 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous
Stayed 4 nights in Apr 2024

10/10 Excellent

Philippa

Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
Staff were very attentive, friendly and helpful Hotel spaces are impressive Food is of a very high quality
Stayed 2 nights in Apr 2024

10/10 Excellent

Gaurav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Loved the stay.
Stayed 8 nights in Apr 2024

6/10 Okay

Juliet

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

??

Stayed 1 night in Apr 2024

10/10 Excellent

Steve, Laguna Niguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer, trendy hotel property. Very clean and well maintained. Very good breakfast included in the room rate. Friendly staff. We had a deluxe room and it was very nice, average size. Laundry service is very expensive, but efficient. Hotel is very hip, but sometimes it is not easy to determine who is an employee of the hotel vs another guest based on their dress.
Stayed 3 nights in Mar 2024

10/10 Excellent

lisah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property!
Stayed 1 night in Apr 2024

4/10 Poor

Rakuto, Kirkland

Travelled with family
Liked: Cleanliness, amenities
They use to leave a welcome back card and snacks for guests who stayed before. No longer such hospitality lasting and staff were even not aware of guests stayed before or not. Disappointed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Briana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, extremely helpful staff and great coffee. Great location to explore the city. Would stay there again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stop looking! This property has it ALL. It is central to everything in Kyoto. 10-15 min walk to Gion and nightlife. Additionally, I recommend that you call the hotel ahead of time and ask for Moe, she was phenomenal while I was there. She has all of the great spots available near the hotel or only a 5 min cab ride away. Every place she recommended was a 5-Star restaurant. However they have an impressive notebook with great options and budget conscious. Here is my advice, book a room immediately, speak with Moe prior to your trip or during your trip. Then leave a comment on how amazing your experience was at ACE Hotel!!
Stayed 3 nights in Mar 2024

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite hotels in the world. I feel at home when I stay here. I will always stay at the Ace when visiting Kyoto!
Stayed 1 night in Mar 2024

10/10 Excellent

RICARDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture of the place was unique, the service was super friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Shabbir

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in a great location. The staff is friendly and accommodating. We will definitely be back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Federico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great
Stayed 2 nights in Mar 2024

10/10 Excellent

Mariamonica

Stayed 3 nights in Feb 2024

10/10 Excellent

terri

Stayed 5 nights in Feb 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, service and the best lobby guru agent team!
Stayed 4 nights in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very English friendly and amazing staff. 24/7 front desk is good as well
Stayed 2 nights in Feb 2024

10/10 Excellent

Joanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great property with a lot to offer around it-- easy to get to the trains to go to other places around the city. We truly enjoyed our time here!
Stayed 3 nights in Feb 2024

8/10 Good

Ayako

Stayed 1 night in Feb 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Feb 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

8/10 Good

Caroline

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Talia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at The Ace Hotel. The facilites are immaculate, the staff friendly and professional, and the restaurants exceptional. We loved the soaker tub as well. Looking forward to coming back to Kyoto in the future and staying here.
Stayed 3 nights in Jan 2024

10/10 Excellent

Daniel

Stayed 3 nights in Jan 2024

10/10 Excellent

l

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good vibe, super staff and thoughtful designs.
Stayed 1 night in Jan 2024

8/10 Good

Seungeun

Stayed 1 night in Jan 2024

10/10 Excellent

Adam

Stayed 5 nights in Dec 2023
Response from Hotel Management on 10 Jan 2024
Dear Adam,Thank you for choosing us during your recent trip to Kyoto. So thrilled to hear you enjoyed your time with us and appreciate you taking the time to leave a review.Please feel free to reach out if there is anything we can help with when planning your next trip to Kyoto.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!
Loved it here- fabulous Tatami suite, incredibly helpful staff and amazing food. One of my all time favorite hotels in a magical city.
Stayed 3 nights in Dec 2023
Response from Hotel Management on 12 Jan 2024
Dear Mark,Thank you for choosing Ace during your recent trip to Kyoto and taking the time to leave a review. So glad you enjoyed your time here in one of our spacious tatami suites! Thrilled to hear we are one of your favourite hotels and look forward to welcoming you back again sometime soon.Please don't hesitate to reach out if there is anything we can do to help when planning your next trip to Kyoto.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the Ace Kyoto !
Stayed 1 night in Jan 2024

10/10 Excellent

Sang Ah

Stayed 3 nights in Dec 2023
Response from Hotel Management on 10 Jan 2024
Dear Sang Ah,Thank you for your time during your recent trip to Kyoto. So thrilled to hear you enjoyed your time with us and appreciate you taking the time to leave a review.Please don't hesitate to reach out if there is anything else we can help with when planning your next trip to Kyoto.

10/10 Excellent

simon, Los Angeles

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Hotel Management on 2 Jan 2024
Dear Traveler, Thank you for choosing Ace during your recent trip to Kyoto. So glad to hear you enjoyed your time with us and appreciate you taking the time to leave a review.Looking forward to welcoming you back again when you're next in Kyoto.

10/10 Excellent

Lara

Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Stayed 3 nights in Dec 2023
Response from Ace on 31 Dec 2023
Thank for your review Richard!We are very much looking forward to seeing you again.Best regards,Ace Hotel Kyoto Management

10/10 Excellent

Akhilesh, Forest Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean modern hotel. Great location. Would def stay here again and highly recommend. Great shower and bed!
Stayed 2 nights in Dec 2023
Response from Ace on 31 Dec 2023
Thank for your review Akhllesh!We are very much looking forward to seeing you again.Best regards,Ace Hotel Kyoto Management

10/10 Excellent

Fuki

Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Stayed 4 nights in Dec 2023
Response from ace on 31 Dec 2023
Thank for your review Mark!We are very much looking forward to seeing you again.Best regards,Ace Hotel Kyoto Management

10/10 Excellent

Keerthi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed with kids 9 & 5. Close to everything, great coffees and restaurants in the hotel. Amazing staff, would definitely stay here again if we go back to Kyoto.
Stayed 3 nights in Dec 2023
Response from ace on 31 Dec 2023
Thank for your great review Keerthi!We are very much looking forward to seeing you again.Best regards,Ace Hotel Kyoto Management

10/10 Excellent

yasuo

Stayed 1 night in Dec 2023
Response from ace on 31 Dec 2023
Thank for your review Yasuo!We are very much looking forward to seeing you again.Best regards,Ace Hotel Kyoto Management

10/10 Excellent

Ching-Yuan

very good hotel!
Stayed 1 night in Dec 2023
Response from ace on 31 Dec 2023
Thank for your review Ching-Yuan!We are very much looking forward to seeing you again.Best regards,Ace Hotel Kyoto Management

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
V cool hotel. Best in the world
Stayed 3 nights in Dec 2023
Response from Ace on 22 Dec 2023
Hi Nicholas,Thank you for rating as well as comments.See you soon. Ace Hotel Kyoto Management

10/10 Excellent

Edward

Stayed 1 night in Dec 2023

10/10 Excellent

Ravinder

Stayed 2 nights in Dec 2023

8/10 Good

ShwuTing

Stayed 1 night in Dec 2023
Response from Hotel Management on 17 Dec 2023
Dear ShwuTing,Thank you for choosing us during your recent trip to Kyoto. So happy to hear you enjoyed your time with us, and appreciate you taking the time to leave a review.Looking forward to welcoming you again next time you're in Kyoto.

10/10 Excellent

Ching-Szu

Stayed 5 nights in Dec 2023
Response from Hotel Management on 15 Dec 2023
Dear Ching-Szu,Thank you for choosing Ace during your recent trip to Kyoto. So glad to hear you enjoyed your time with us.Looking forward to welcoming you again next time you're in Kyoto.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish property, amazing staff, vibe was great, and good on-site coffee and dinning options. Will be back!
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Stayed 2 nights in Dec 2023
Response from Hotel Management on 8 Dec 2023
Dear Kevin,Thank you so much for choosing Ace during your recent trip to Kyoto. So glad to hear you enjoyed your time with us.Looking forward to seeing you again next time you're in Kyoto.

10/10 Excellent

Wei Loon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool design & great location
Stayed 2 nights in Dec 2023
Response from Ace on 31 Dec 2023
Thank for your review Wei Loon!We are very much looking forward to seeing you again.Best regards,Ace Hotel Kyoto Management