Exterior

Reviews of Millennium Central Kuwait Downtown

4 out of 5
Millennium Central Kuwait Downtown
Abdallah AlAhmed Streat, Kuwait City

Reviews

8.2

Very good

Rating 10 - Excellent. 15 out of 45 reviews" "
Rating 8 - Good. 22 out of 45 reviews" "
Rating 6 - Okay. 4 out of 45 reviews" "
Rating 4 - Poor. 3 out of 45 reviews" "
Rating 2 - Terrible. 1 out of 45 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

SULTAN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
فندق جميل
Stayed 1 night in Nov 2023

10/10 Excellent

Nicholas, LONDON

Business traveller
Liked: Staff & service
Extremely helpful staff who went the extra mile to make my travel arrangements as easy as possible. Thank you.
Stayed 1 night in Nov 2023

6/10 Okay

Inas

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Hotel need ti be more clean especially bed sheets.
Stayed 2 nights in Jun 2022
Response from Ahmed Zeidan on 22 June 2022
Dear Dr. Inas, Good morning and warmest greetings from Millennium Central Kuwait Downtown Hotel, I appreciate so much for taking a time to share your lovely experience about your recent stay at our hotel and award us with the five star ratings. The entire team absolutely pleased that you are acknowledging their service excellence, genuine service from their heart. All your constructive feedback is well noted and escalated to the concerned department for their action and future improvement, we thank you so much for that. Our colleagues are already missing you and looking forward to welcoming you back. Once again, I would like to thank you for your awesome feedback and be the recommended hotel for your friends and Family, we look forward to welcoming you soon at Millennium Central Kuwait Downtown. Sincerely, Ahmed Zeidan Revenue Manager

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Its nice hotel
It was nice, but house keeping forgot to put a tissue in the room
Stayed 1 night in Oct 2020
Response from Ahmed Zeidan on 7 Apr 2022
Dear Valued Guest, Thank you so much for taking a time to share your experience about your latest visit to Millennium Central Kuwait. we are obviously disappointed to learn that you were not satisfied with the service We are always working on improving our services and product and constructive feedback such as yours helps us to do just that. We hope you will give us an opportunity to make it up and to restore your faith into us. Yours, Hotel Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite nice hotel. Location is good and friendly staff.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one night stay
Be careful while booking since they have preferential rates for GCC citizens. I had to pay additional 12KD since I didnt notice the clause. Complimentary airport pick and drop off is good. Internet speed is decent enough.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Ahmed Zeidan on 25 Nov 2019
Dear Valued Guest, Thank you for taking the time to share this memorable experience you had during your stay. It is a pleasure to learn that your holiday was made great and the highlights of your stay in the impeccable service provided by our colleagues. It is with comments like these we ensure that the services provided are both refined and memorable, and we are happy that we were able to deliver the Copthorne .hospitality. We take pride in our staff at the hotel that radiates the Copthorne Kuwait City treatment which reflects in the exceptional service provided to our guests. We undoubtedly shared this awesome feedback with them and can’t imagine how cheerful they were since their effort wasn’t gone unnoticed. Yours, Hotel Management

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the worker their was so nice
Stayed 1 night in Sep 2019
Response from Ahmed Zeidan on 23 Sept 2019
Dear Valued Guest, Thank you for your recent correspondence regarding Copthorne Kuwait City. We appreciate you taking the time to make us aware of your delightful experience during your recent stay with us. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our Team's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Copthorne Kuwait City a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future and rest assured that we at Copthorne Kuwait City provide you the best quality service and attention at all times. Sincerely,

8/10 Good

Ebby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Good hotel
Stayed 1 night in May 2019
Response from Ahmed Zeidan on 11 May 2019
Dear Our Valued Guest, Thanks so much for taking a time to log your awesome review about your recent stay at Copthorne Kuwait City . We are working hard to deliver the Copthorne Hospitality and we are cheerful that was reflected on your review . Definitely , will share your sweet words among our colleagues to know that they did well . We look forward to hosting you soon and we do promise that your stay will be more memorable and enjoyable . Yours , Management

8/10 Good

Kiyamo, Dubai, UAE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location valued for the money , it`s recommended to stay for business stay.
Stayed 1 night in May 2019
Response from Ahmed Zeidan on 8 May 2019
Dear Valued Guest, It was real pleasure reading your comments today . Thank you so much for taking time to let us know how positive your recent stay with us was . I will make sure your words are shared with all colleagues, We look forward to welcoming you back and we do promise to make your stay memorable. Hotel Management

8/10 Good

ATJ, Manchester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the gym and it has a pool although I didn’t use that. The restaurant is quiet and the staff friendly. Ideal for me as a solo business traveller.
Stayed 3 nights in Apr 2019
Response from Ahmed Zeidan on 8 May 2019
Dear Valued Guest, It was real pleasure reading your comments today . Thank you so much for taking time to let us know how positive your recent stay with us was . I will make sure your words are shared with all colleagues, We look forward to welcoming you back and we do promise to make your stay memorable. Hotel Management

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Kuwait City
Stayed 5 nights in Jan 2019
Response from Ahmed Zeidan on 13 Feb 2019
Dear Value Guest Thank you for your recent correspondence regarding Copthorne Kuwait City. We appreciate you taking the time to make us aware of your delightful experience during your recent stay with us. We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our team's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Copthorne Kuwait City Hotel a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future and rest assured that we at Copthorne Kuwait City Hotel provide you the best quality service and attention at all times. Sincerely, Hotel Management

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with friendly staff.
I enjoyed my time at this hotel. I like to walk when traveling, so this location was pretty centrally locates to see the things I wanted to see; the Kuwait towers, the beach, liberation tower and the big suoq. (Market). The hotel is in an area that is being redeveloped, so there are vacant lots next to new buildings that are going up.
Stayed 1 night in Jan 2019
Response from CKCH on 5 Feb 2019
Dear Value Guest Thank you for your recent correspondence regarding Copthorne Kuwait City. We appreciate you taking the time to make us aware of your delightful experience during your recent stay with us. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our team's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Copthorne Kuwait City Hotel a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future and rest assured that we at Copthorne Kuwait City Hotel provide you the best quality service and attention at all times Sincerely, Hotel Management

10/10 Excellent

G, New York, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A high-quality luxury hotel, very friendly and helpful staff. Great location, within walking distance to Souq Sharq and Kuwait Towers.
Stayed 1 night in Jan 2019
Response from Ahmed Zeidan on 1 Feb 2019
Dear Mr. Joe, Million thanks for taking time to log your comments . We do appreciate your nice words about the hotel and colleagues as well as the service . At the same time , We do value logging your comment about food waste and definitely will look into the matter carefully for more improvement . We all thank you for choosing Copthorne Kuwait City as place to stay and look forward to welcoming you back again . Sincerely Yours Hotel Management

8/10 Good

MOHAMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good stay but the price was high
Stayed 3 nights in Dec 2018
Response from Ahmed Zeidan on 29 Dec 2018
Dear Value Guest Thank you for your recent correspondence regarding Copthorne Kuwait City. We appreciate you taking the time to make us aware of your delightful experience during your recent stay with us. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our team's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Copthorne Kuwait City Hotel a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future and rest assured that we at Copthorne Kuwait City Hotel provide you the best quality service and attention at all times. Sincerely, Hotel Management

10/10 Excellent

paul

Excellent service from start to finish(airport pickup- airport drop-off). Luxury hotel which is well placed for the key sites in Kuwait(albeit the immediate area is somewhat under development). Very friendly, professional and attentive staff- I would happily stay again when in Kuwait.
Stayed 3 nights in Nov 2018
Response from CopKwt on 21 Nov 2018
Dear Value Guest Thank you for your recent correspondence regarding Copthorne Kuwait City. We look forward to the opportunity of serving you in the future and rest assured that we at Copthorne Kuwait City Hotel provide you the best quality service and attention at all times Sincerely, Hotel Management

10/10 Excellent

Elizabeth, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property was great and the staff was excellent. The pool was great and the room was clean and comfy. Room service was really quick, too! The only problem in the room was that the TV speakers weren't the best and sometimes made a loud vibrating sound. All in all not a problem. I was also able to walk to the souk Sharq and Kuwait Towers.
Stayed 1 night in Jul 2018
Response from Reservation department on 2 Aug 2018
Dear Ms. Elizabeth, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.we are sincerely concerned and apologize that we fell short on your expectations in some area.Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.Looking forward to see you again in the near future.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in downtown Kuwait
A great base in Kuwait City, super-friendly, great service, including complementary shuttle to and from Kuwait airport (you can email in advance of arrival to book), comfortable, spacious rooms. The hotel made an effort to put us on a high floor where construction work around the hotel is not bothersome (and views are enjoyable). Nice café downstairs in the lobby area. The Corniche (Gulf) is a short walk away.
Response from Ahmed Zeidan on 14 Nov 2018
Dear Value Guest Thank you for your recent correspondence regarding Copthorne Kuwait City. We appreciate you taking the time to make us aware of your delightful experience during your recent stay with us. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our team's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Copthorne Kuwait City Hotel a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future and rest assured that we at Copthorne Kuwait City Hotel provide you the best quality service and attention at all times. Sincerely, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Nice, Clean hotel... Good speed complimentary internet in the room. Decent Breakfast. Will stay again for sure.
Response from Ahmed Zeidan on 14 Nov 2018
Dear Value Guest Thank you for your recent correspondence regarding Copthorne Kuwait City. We appreciate you taking the time to make us aware of your delightful experience during your recent stay with us. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our team's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Copthorne Kuwait City Hotel a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future and rest assured that we at Copthorne Kuwait City Hotel provide you the best quality service and attention at all times. Sincerely, Hotel Management

8/10 Good

Manivelan, Dubai-UAE

Liked: Cleanliness, staff & service, room comfort
Business travel to Kuwait
I stayed in this hotel for 3 nights and appreciate the staff for their courtesy and support especially Ms. Ann (from Bosnia) who was all along helpful, cheerful and polite. I would go on record to put her name in the best of staff in that hotel. One thing that irritated me as there is no options for English movie channels in the TV expect for one MBC2. That's is a pity in this hotel. They should address this as not all the guests are Arabic nationals. Manivelan Director Fuji Electric France
Stayed 3 nights in Mar 2018
Response from Ahmed Zeidan on 14 Nov 2018
Dear Value Guest Thank you for your recent correspondence regarding Copthorne Kuwait City. We appreciate you taking the time to make us aware of your delightful experience during your recent stay with us. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our team's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Copthorne Kuwait City Hotel a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future and rest assured that we at Copthorne Kuwait City Hotel provide you the best quality service and attention at all times. Sincerely, Hotel Management

10/10 Excellent

hazim, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and staff
Location is nice and the staff extremely friendly but the down size is the smell around the hotel is bad due to constructions around the hotel
Stayed 2 nights in Nov 2017
Response from Ahmed Zeidan on 30 Nov 2017
Dear Valued Guest, Thank you for your recent correspondence regarding Holiday Downtown Hotel. We appreciate you taking the time to make us aware of your delightful experience during your recent stay with us. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our Team's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Downtown Hotel a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future and rest assured that we at Holiday Downtown Hotel provide you the best quality service and attention at all times. Sincerely, Hotel Management

10/10 Excellent

Ghaith, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, access to all you need
Great location and good approximate to everything around Kuwait City. I’ve stayed out there during my business trip and it covered my needs. Not sure how would it be for a family. Also remember to book via Expedia cuz their on site rates are 20% higher
Stayed 3 nights in Nov 2017
Response from Ahmed Zeidan on 30 Nov 2017
Dear Valued Guest, Thank you for your recent correspondence regarding Holiday Downtown Hotel. We appreciate you taking the time to make us aware of your delightful experience during your recent stay with us. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our Team's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Downtown Hotel a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future and rest assured that we at Holiday Downtown Hotel provide you the best quality service and attention at all times. Sincerely, Hotel Management

2/10 Terrible

Abdallah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Bad experience Cold water Bad smell in bed
Stayed 2 nights in Mar 2022
Response from Ahmed Zeidan on 7 Apr 2022
Dear Mr. Abdallah, Thank you so much for taking a time to share your experience about your latest visit to Millennium Central Kuwait. we are obviously disappointed to learn that you were not satisfied with the service We are always working on improving our services and product and constructive feedback such as yours helps us to do just that. We hope you will give us an opportunity to make it up and to restore your faith into us. Yours, Hotel Management

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
特に有りません。また利用いたします。
Stayed 2 nights in Jan 2020

8/10 Good

Trond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Ahmed Zeidan on 27 Sept 2019
Dear Valued Guest, Thank you for your recent correspondence regarding Copthorne Kuwait City. We appreciate you taking the time to make us aware of your delightful experience during your recent stay with us. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our Team's efforts and takes the time to say thank you. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future and rest assured that we at Copthorne Kuwait City provide you the best quality service and attention at all times. Sincerely,

8/10 Good

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Bon hotel Personnel serviable Late departure impossible car hotel complet Navette aéroport gratuite
Stayed 1 night in Sep 2019
Response from Ahmed Zeidan on 23 Sept 2019
Dear Valued Guest, Thank you for your recent correspondence regarding Copthorne Kuwait City. We appreciate you taking the time to make us aware of your delightful experience during your recent stay with us. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our Team's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Copthorne Kuwait City a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future and rest assured that we at Copthorne Kuwait City provide you the best quality service and attention at all times. Sincerely,

8/10 Good

Huda

Liked: Cleanliness
Disliked: Room comfort
Stayed 5 nights in Sep 2019
Response from Ahmed Zeidan on 11 Sept 2019
Dear Valued Guest, Thank you for your recent correspondence regarding Copthorne Kuwait City. We appreciate you taking the time to make us aware of your delightful experience during your recent stay with us. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our Team's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Copthorne Kuwait City a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future and rest assured that we at Copthorne Kuwait City provide you the best quality service and attention at all times. Sincerely,

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Ahmed Zeidan on 4 Sept 2019
Dear Valued Guest, Thank you for your recent correspondence regarding Copthorne Kuwait City. We appreciate you taking the time to make us aware of your delightful experience during your recent stay with us. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our Team's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Copthorne Kuwait City a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future and rest assured that we at Copthorne Kuwait City provide you the best quality service and attention at all times. Sincerely,

8/10 Good

Ture

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it worked - could go back
It all worked! I booked very last moment, and the room / hotel lived up to my expectations. The gym is an almost full size gym, with an AMAZING view! The breakfast was very crowded each morning - make sure to come out side of the well know peak hours. There is a ball room - and there were several parties. It was amazing to see the guest that were very well and lavishly dressed. It worked - could go back, but also ready to try another hotel
Stayed 3 nights in Apr 2019
Response from Ahmed Zeidan on 13 July 2019
Dear Valued Guest, Thanks so much for taking a time to log your awesome review about your recent stay at Copthorne Kuwait City. We are working hard to deliver the Copthorne Hospitality and we are cheerful that was reflected in your review. Definitely, will share your sweet words among our colleagues to know that they did well. We look forward to hosting you soon and we do promise that your stay will be more memorable and enjoyable. Yours, Management

6/10 Okay

Abdulaziz

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Ahmed Zeidan on 8 May 2019
Dear Valued Guest, It was real pleasure reading your comments today . Thank you so much for taking time to let us know how positive your recent stay with us, We look forward to welcoming you back and we do promise to make your stay memorable. Hotel Management

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
이용후기
가격대비 타호텔과 비교하여 그다지 권장하고 싶지 않음. 직원들은 다소 친절한 편이고, Wifi는 느리고 접속이 잘 되지않아 불편했음. 조식도 별로였으며, 부족한게 많음.
Stayed 5 nights in Apr 2019
Response from Ahmed Zeidan on 19 May 2019
Dear Value Guest Thank you for your recent correspondence regarding Copthorne Kuwait City. We look forward to the opportunity of serving you in the future and rest assured that we at Copthorne Kuwait City Hotel provide you the best quality service and attention at all times Sincerely, Hotel Management

10/10 Excellent

Cihan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Ahmed Zeidan on 7 Feb 2019
Dear Value Guest Thank you for your recent correspondence regarding Copthorne Kuwait City. We appreciate you taking the time to make us aware of your delightful experience during your recent stay with us. We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our team's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Copthorne Kuwait City Hotel a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future and rest assured that we at Copthorne Kuwait City Hotel provide you the best quality service and attention at all times. Sincerely, Hotel Management

8/10 Good

Fahed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from CKHC on 24 Jan 2019
Dear Value Guest Thank you for your recent correspondence regarding Copthorne Kuwait City. We appreciate you taking the time to make us aware of your delightful experience during your recent stay with us. We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our team's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Copthorne Kuwait City Hotel a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future and rest assured that we at Copthorne Kuwait City Hotel provide you the best quality service and attention at all times. Sincerely, Hotel Management

4/10 Poor

Gilyong

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
현장에서 추가 요금 요구받음
호텔스닷컴 예약이 잘못됐다고 하면서 현장에서 1박당 미화60불 요구받음. 취소불가 상태라 어쩔수없이 납부하고 입실함. 최악의 숙박경험
Stayed 1 night in Jan 2019
Response from CKHC on 24 Jan 2019
Dear Valued Guest Thanks so much for taking a time to review and share your stay experience . We noted your comments about the additional charges were requested from you we really apologize for miscommunication might have happened . I would personally love to hear from you , We all do hope you give us a chance to make it up and we look forward to welcoming you back in near future . Hotel Management

8/10 Good

ABDULRAHMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
إقامة ممتازة
بشكل عام الفندق ممتاز وجميل ونظيف والإفطار ممتاااز وأشكر القائمين عليه وأحب أشكر الأخ آمال قمة في الأخلاق والتعاون .. لكن يعيبه ممكن صعوبة الوصول إليه حيث أمام الفندق تصليحات وأيضا رائحة كريهة في الفراش وتم تغييره وأيضا المناشف أتمنى تغييرها لان بعضها لها رائحة كريهه والمخدات غير مريحة
Stayed 3 nights in Dec 2018
Response from Ahmed Zeidan on 6 Jan 2019
ضيفنا العزيز ‎ شكرا لاختياركم في فندق كوبثورن مدينة الكويت ‎انة لمن دواع سرورنا ان نستقل جميع ارائكم المحفزة لنا والي تشجعنا للعمل علي تقديم افضل خدمة ممكن دائما ‎تاكيدا منا علي انة سوف نقوم بمشاركة جميع النقاط المذكورة مع فريق العمل بالفندق لتقديم خدمة افضل ‎يسعدنا ان نستقبلكم في القريب العاجل ‎ وشكرا ‎ ادارة الفندق

8/10 Good

Talal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اتمنى اعادة التجربه
جميل ومناسب
Stayed 1 night in Dec 2018
Response from Ahmed Zeidan on 24 Dec 2018
ضيفنا العزيز ‎ شكرا لاختياركم في فندق كوبثورن مدينة الكويت ‎انة لمن دواع سرورنا ان نستقل جميع ارائكم المحفزة لنا والي تشجعنا للعمل علي تقديم افضل خدمة ممكن دائما ‎تاكيدا منا علي انة سوف نقوم بمشاركة جميع النقاط المذكورة مع فريق العمل بالفندق لتقديم خدمة افضل ‎يسعدنا ان نستقبلكم في القريب العاجل ‎ وشكرا ‎ ادارة الفندق

6/10 Okay

JEAN-MICHEL

Liked: Cleanliness, property conditions & facilities, room comfort
Lot of work around
A lot of work around the hotel and a bit outside of Kuwait City
Stayed 2 nights in Nov 2018
Response from Ahmed Zeidan on 14 Nov 2018
Dear Value Guest Thank you for your recent correspondence regarding Copthorne Kuwait City. We appreciate you taking the time to make us aware of your delightful experience during your recent stay with us. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our team's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Copthorne Kuwait City Hotel a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future and rest assured that we at Copthorne Kuwait City Hotel provide you the best quality service and attention at all times. Sincerely, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
쿠웩에서 이 정도면 만족
Stayed 1 night in Jun 2018
Response from Hotel Management on 25 Oct 2018
Thank you for your feedback appreciated we will be glad to see you soon

8/10 Good

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from Hotel Management on 25 Oct 2018
thank you for your feedback appreciated we will be glad to see you soon

4/10 Poor

mariam

Disliked: Cleanliness, property conditions & facilities, room comfort
رحلة استجمام
الفندق مستواه اقل من المتوسط يوجد عطل في الشطاف ورائحه كريهه في الحمام والمخاد غير مريحه متحجره ولايوجد باركنات ويوجد اعمال طرق محيطه بالفندق
Stayed 1 night in Sep 2018
Response from ادارة الفندق on 25 Oct 2018
ضيفنا العزيز ‎ شكرا لاختياركم في فندق كوبثورن مدينة الكويت ‎ خدمة ممكن دائما ‎تاكيدا منا علي انة سوف نقوم بمشاركة جميع النقاط المذكورة مع فريق العمل بالفندق لتقديم خدمة افضل ‎يسعدنا ان نستقبلكم في القريب العاجل ‎ وشكرا ‎ ادارة الفندق

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Hotel Management on 25 Oct 2018
Dear Valued guest thank you for rating us we will share your feedback with our team to assure that we will provide you with best service possible next time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Due to the flight schedule, I requested an early check-in in the morning, fortunately the hotel had accepted it. Thank you. The staff were very friendly in the process and the private dinner of room service was very good. If someone asks me to recommend a hotel for business trip, I strongly recommend this hotel.
Stayed 2 nights in Jan 2018
Response from Ahmed Zeidan on 14 Nov 2018
Dear Value Guest Thank you for your recent correspondence regarding Copthorne Kuwait City. We appreciate you taking the time to make us aware of your delightful experience during your recent stay with us. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our team's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Copthorne Kuwait City Hotel a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future and rest assured that we at Copthorne Kuwait City Hotel provide you the best quality service and attention at all times. Sincerely, Hotel Management

4/10 Poor

Suad

Disliked: Cleanliness, property conditions & facilities, room comfort
مقبول
الموقع سي جدا وكله حفريات ،، المكيف بالغرفه لايعمل ،، المخدات صغيره اشبه بالكوشن وغير مريحه
Stayed 3 nights in Nov 2017
ضيفنا العزيز شكرا لاختياركم في فندق هولداي دوان تاون الكويت انة لمن دواع سرورنا ان نستقل جميع ارائكم المحفزة لنا والي تشجعنا للعمل علي تقديم افضل خدمة ممكن دائما تاكيدا منا علي انة سوف نقوم بمشاركة جميع النقاط المذكورة والتي تحتاج لجهد اكثر لترقي الي تطلعاتكم مع فريق العمل بالفندق لتقديم خدمة افضل يسعندا ان نستقبلكم في القريب العاجل