8/10 Good
Neve
Travelled with family
4 Mar 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Let's start with the positives. The hotel's location couldn't be better, situated right in front of the ski lifts and pistes. This made it incredibly convenient to hit the slopes first thing in the morning and to return to the hotel after a day of skiing. The room I stayed in was spacious and clean but without any cleaning services during the stay.
Unfortunately, my experience with the Reception desk left much to be desired. Despite reaching out for assistance with various inquiries, I found the staff to be unhelpful and at times dismissive. This was especially frustrating when attempting to address issues with advice on snowshoe tracks and needing clarification on certain amenities and other bookings. It would be great if the staff could be more attentive and accommodating to guests' needs and use less: "We don't know!"
Another downside was the breakfast options offered at the hotel. As a vegan with gluten restrictions, I found the selection to be quite limited. I encountered some issues with local taxis in the area. Despite travelling different distances, I was consistently quoted the same fare, which seemed unfair and inconsistent. No taxi meters. Overall, while Ruka Valley Inn has its merits, there are areas where improvements could be made to enhance the overall guest experience. With better customer service, expanded breakfast options, and improved transparency in local transportation, this could truly be a standout destination for ski enthusiasts.
Neve
Stayed 6 nights in Feb 2024
