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"Very satisfied with mostly "

"The staff was wonderful and very helpful. We appreciated the shuttle back and forth from Ogotoonsen Station. We had the most relaxing room with a beautiful view of Lake Biwa. We very much enjoyed the breakfast and happy hour. "

"Balcony was great and entire room was super clean, great staff as well. "

"Great modernised guest rooms and very friendly staff"

"We had a very nice, large, twin bedroom facing Lake Biwa. The room had a couch seating area and was still large enough for us to comfortably keep to big suitcases open in the room and easily get around. Breakfast service was good, with a variety of Japanese and Western dishes available. We also used the Club Lounge in the afternoons for tea and in the evenings for drinks and canapés. The staff were excellent, very friendly and professional. The hotel provides shuttle bus service to & from Otsu station plus there is a local tram line within a 5 min walk. The Lake Biwa cruise boat dock is within easy walking distance. "

"Nice facility, clean, and friendly staff. Overall good experience and would stay again "

"Everything was exceptional. Did not use the communal spa because we had a private spa in the room with a beautiful view of the lake. Hotel had a shuttle to the train station."

"This is not a HOTEL. It is a Spa to take a companion. It should not be on the hotels.com website"

"The staff were incredibly nice even with a bit of a language barrier but we figured it out. The area is quiet and peaceful. The room was so cute and the building. It was a bit far from Kyoto but it was nice escape after a long day. And public transport was close by (10 min walk). Loved my experience and would definitely return and recommend. "