Kunshan Holidays from AU$1,517

Amenties could be better, but rooms and staff are amazing

The Hongqiao Heyitang Hotel is one of the best properties I have stayed in Shanghai in the last twenty years. On the latest trip to China, I stayed there on 3 separate bookings, two with Expedia, and one direct. All 3 rooms surpassed my expectations, with one minor issue with the light in one of the waterclosets. The hardware worked great, the bedding comfortable and clean. Housekeeping was great. The staff go beyond their duties to accommodate your needs. Take out food is delivered to your room by a robot with a sweet little voice. Breakfast is served from 7 to 10, with a full complement of western buffet, fruits, and hot Chinese steamer items, such as dumplings, corn and potatoes, etc. A noodle stand cooks your order while you wait, a stand with 4 different congies and condiments puts a delightful touch to the breakfast spread. No whole grain bread though, only white bread, pastires and cakes, etc. The only weak spots was the coffee, you get the Italian, which is like Espresso, and the American, which is simple the Italian with hot water. The Heyitang is located on a quite one-way street near the #2 Line subway station. A taxi ride to the Hongqiao Highspeed Train Station costs about 40 rmb. The Front Desk staff calls the taxi for you. Hailing in the street is difficult. Clientele: young professionals & eastern Europeans, with the occasional family with young kids. Will stay there again.

The staff was very nice and helpful. I enjoyed being right on the main shopping street to wander around and explore.

Clean room. Excellent staff

there were two people that really stood out when it came to helping me that I felt was beyond and I am so grateful as I wasn't prepared to how my western world apps didn't work there. I think the first was the reception manager, she was incredible! very positive and always smiling and determined to help as best she could and persistent. the other was a heavy set gentleman that understood my situation and spent as much time as he felt that was needed to leave me smiling and being grateful I chose this hotel. a huge life saver to making my trip so memorable and of all the places I have travelled Shanghai stands out. these two are a big reason too. I will recommend this hotel to those I know are travelling there and when I go back it's the one I will stay again. thank you