Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you and your colleagues had a pleasant 4-night stay in our spacious, clean, and comfortable rooms. Our team is delighted to know that their efforts to be helpful and available made a difference in your stay. It's also great to hear that our airport shuttle service added to your convenience. We are looking forward to welcoming you back to your home away from home in the near future. Thank you again for choosing our hotel, and we can't wait to serve you on your next visit!

Dear Madam,Thank you for choosing our hotel and for taking the time to share your experience. We are pleased to hear you found our property lovely and our staff polite and accommodating.We take your feedback seriously and would like to address the concerns you've kindly brought to our attention. We strive to maintain high standards in our hospitality training, especially regarding food management, as such regarding your concerns, we are keen to investigate further. To better resolve these issues, may we inquire if these concerns were brought to the attention of our staff during your stay, and if so, were they consistent on both days of your visit? Your feedback on this would greatly assist us in making immediate adjustments.With regards to the offering of walnuts, we prioritize the health and safety of our guests with allergies by not including any types of nuts in our buffet, providing them only upon specific requests in advance.We value your recommendation and are committed to using your insights to refine our guest experience. We hope to have the opportunity to welcome you again and exceed your expectations.Warm regards,

Dear Thomas,We are truly honoured to receive your perfect score rating! Thank you for taking the time to share your experience with us.Our team is elated to hear that we met your expectations. It is guests like you who make our job wonderful. We strive to provide our guests with a stay that is nothing short of exceptional, and it's encouraging to know that our efforts made an impact.Your score will be shared with the entire team, who I am certain will be encouraged by your remarks. Feedback such as yours inspires us to continually strive for excellence and to improve our service.We are looking forward to your next visit and hope it will be just as enjoyable.

Dear Richard,Thank you very much for awarding us a perfect score of 10 out of 10! We're absolutely thrilled that your stay at our hotel was exceptional and met all your expectations. Your high praise is a true testament to the dedication and hard work of our team in providing the best possible experience for our guests.We are also delighted that our facilities, services, and amenities all contributed to making your stay memorable and enjoyable. It was a pleasure to have you as our guest, and we sincerely hope to have the privilege of hosting you again in the future. Best regards,

Dear Curt,Thank you for taking the time to share your feedback and for giving us a perfect 10.0 rating! We are absolutely thrilled to hear that you had such an exceptional stay at our hotel- "Your home away from home".Delivering outstanding experiences and ensuring our guests' satisfaction is our top priority, so your positive review serves as a great encouragement to our team. We're delighted to know that we met and exceeded your expectations.We would be grateful if you could share any specific aspects of your stay that stood out to you. Your insights will help us identify what we're doing right and allow us to further enhance our services.Once again, thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back in the future for another memorable experience.Warm regards,

Thank you Andrea, for choosing to stay at our hotel and for taking the time to share your feedback. We truly appreciate your positive review and are glad to hear that you had an overall enjoyable experience with us.We strive to provide exceptional service and create a comfortable environment for all our guests, and it is gratifying to know that we succeeded in meeting your expectations.We look forward to welcoming you back to Frederick’s Lodge on your next visit to Kumasi to provide you with an even better experience. Thank you once again. Warm regards,

Dear Denise,Thank you for taking the time to share your wonderful experience at our hotel. It was a pleasure having you as our guest, and we're thrilled to hear that you enjoyed your stay with us.We're pleased that you found our property to be clean and well-appointed. Our team takes great pride in maintaining our facilities to the highest standards to ensure that our guests have a comfortable and memorable experience. We're also happy to hear that our staff provided you with a warm and friendly welcome to make you feel right at home.We are delighted that you enjoyed your fresh breakfast in the morning, as well as the surprise of our pool and gym facilities, and happy that the ice machine came in handy!We do appreciate your positive feedback on the air conditioning unit in your room, and we're glad that it helped you maintain a comfortable temperature in your room.Lastly, we're delighted that you've chosen to book a second night with us on your return to Kumasi. We look forward to welcoming you back and providing you with another exceptional experience.Thank you again for choosing to stay with us and for your kind words. We hope to see you soon.Warm regards,

Thank you for staying with us at Frederick's Lodge. We are glad you had a wonderful stay, and we appreciate your review score. We look forward to welcoming you back again soon. Stay well and stay blessed.

Thank you for choosing to stay with us and for taking the time to share your wonderful review score. We are thrilled to know that you enjoyed your stay with us and that our facilities and services met your expectations. We appreciate the patronage and we hope to have the pleasure of welcoming you back to our hotel in the near future.

Thank you for staying with us at Frederick's Lodge. We do hope you had a wonderful stay and look forward to welcoming you back again.

Thank you for your score. We hope you had a great stay and we look forward to welcoming you back again.

Thank you for your patronage and review. We are glad you had a great stay. With regards to the pool situation we apologize for not communicating better. Due to ongoing road construction, city authorities asked that we do empty the pool water into the drains in front of the hotel where the road is being worked on. As such we were unable to clean out the pool during this time. That has now been rectified. Thank you once again and welcome to the Frederick’s family. Looking forward to seeing you back again. Best regards

Thank you for your review.We are naturally disappointed with your score. A)CONSTRUCTION ISSUEThe hotel is being renovated, and signs are clearly posted throughout. Upon check in, Mr. Abraham and his guest were informed that there would be some building work taking place between the hours of 10:00 a.m. and 5:00 p.m. each day. They acknowledged this and went into their room, where they spent the night without incident.They went out after breakfast the next day, and work at the hotel began at 10:00 a.m., not 8:30 a.m. as they had stated. They returned to the hotel after noon, around 12:15pm, and they complained about the construction noise. The manager offered to change their room with an upgrade and further away from the construction area, but they declined. The General Manager was notified, and as a means to keep them happy the General Manager told the construction workers to halt for the day. Furthermore Mr. Abraham and his guest were offered free lunch, but they insisted on checking out and demanded a refund.To recap:1)Mr Abraham was offered a room upgrade and a move away from the construction area2)Construction was halted for the rest of their stay3)Mr Abraham was offered a complimentary meal..4)Expedia representatives that contacted the General Manager felt that Fredericks Lodge had worked hard to keep Mr Abraham and agreed that the hotel had done all it could to achieve a reasonable compromise.We suspect that Expedia quite rightly have refused to offer a refund to Mr Abraham, hence the poor review.B)MENUAs a small hotel we provide a menu du jour, providing freshly cooked meals. Should guests require something else we offer them a variety of choices from local restaurants and have those meals delivered to guests. We are proud of the quality of service that we offer our guests, and the overwhelming majority of visitors both locally and internationally, agree with us, and have rated Fredericks Lodge the Number One hotel in Kumasi.

Thank you sir, for your kind review. We are glad that you had a good stay. Looking forward to seeing you back again whenever you are in Kumasi.

Hello Thulani, thank you for staying with us and for your kind reviews and recommendation. We are delighted that you had a pleasant and enjoyable experience during your stay with us. We truly appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We look forward to welcoming you back again to your home away from home. Welcome to the Frederick’s family.

Thank you for your great review. Our aim is to ensure that our guests fully enjoy the Frederick’s experience and we are happy that you did have a great stay. We look forward to welcoming you back again. Welcome to the Frederick’s Lodge family.

Thank you so much. We are glad you enjoyed your stay, we hope to see you again. Thank you for choosing Fredericks Lodge

We thank you for your patronage and we are glad you had a wonderful stay. We look forward to welcoming you back to Frederick’s Lodge whenever you are back in Kumasi.

Thank you for staying at Frederick's Lodge, we hope you enjoyed your stay and look forward to seeing you back again.

Thank you for visiting Frederick's Lodge, Eden; we appreciate your business and are glad you enjoyed your stay. Your satisfaction is extremely important to us, and we hope to see you again soon. Welcome to the Frederick's Family.

Thank you for your patronage and kind words. Your review shows that we are doing something right and encourages us to do even better to provide ultimate customer satisfaction. Welcome to the Frederick's Family. We look forward to seeing you back again soon. Cheers

Dear sir, we strive to give all our guests a great experience and make them feel at home and it is unfortunate you feel this way. Nowhere on our website have we falsely advertised our property. What we advertise is what we offer and our pictures on the website are what you actually get and not doctored. As such we would appreciate it if you would let us know where you feel the advertising was wrong. Kindly note that we do not provide free airport shuttle, it comes at a fee like some hotels both local and international and it is for our clients to decide whether to make use of the service or not. With regards to there being a guest in your room, you arrived earlier than the 2:00pm check-in time and had to wait to be checked in as the guest from the previous night was still in the room and had not checked out. The guest had to check out and the room prepared, readied and sanitized before you could check-in at 2:00pm. This was explained to you upon your arrival at the hotel so it is surprising that you would make such a statement. Your reservation was for a Superior room and that was exactly what you were assigned hence our confusion as to why you would think you were given a wrong room. Even then, when you addressed the issue with the Hotel Manager, you were upgraded to a Deluxe room FOR FREE as part of the hotel’s commitment to good customer service. The bedrails do have tyres for easy movement and are locked when in use. We will look into why it was not locked and ensure it does not happen again. Free toiletries (bath soap/gel, shampoo, body lotion, shower caps, toothpaste, toothbrush, toilet tissue roll) are provided in every room and are replenished upon request. Every bathroom is stocked with a full roll of tissue roll as done in hotels around the world and if you needed extras a call to the reception desk or housekeeping would have sorted out your request. Lastly, the road leading to the Hotel is about 100m of untarred road which is motorable and we have not had a complaint from our guests of a vehicle breakdown on the road. The city has plans to upgrade the road and we are waiting on them to make good their word. We appreciate all our guests and we do hope this explanation is satisfactory.

Thank you for your patronage and we are pleased you choose to stay in our hotel. We are a small hotel with an emphasis on home away from home as such our lunch and dinner is most often cooked to order as requested by the client. We do not cook en masse as most big hotels do. I apologise if the front desk staff were remiss in giving you this information. On your next visit back please let us know what you would like to have for breakfast and your other meals of the day and we will be more than happy to accommodate you to the best of our ability. With regards to checking out if you would like to extend beyond the checkout time we ask that you inform the front desk and you will be given extra time . Once again thank you for your patronage and we hope to see you back again. Happy new year.

Thank you Ms. Angela for your wonderful comments and review, we are thrilled that you enjoyed your stay and had a wonderful experience. We always aim to provide our guests with a home away from home experience and that starts with making sure that our guests feel at home whilst staying with us. We appreciate the patronage and look forward to welcoming you back home again.

Thank you Ms. Angela, we appreciate your patronage and look forward to welcoming you back again whenever you are in Kumasi.

Thank you Pablo for staying with us. We appreciate your business and look forward to welcoming you back again.

Thank you Harris for your wonderful review. We are truly glad that you enjoyed your stay with us as we always aim to give our guests a great experience whilst staying with us. We look forward to welcoming you back home to Frederick's Lodge.

Thank you ma'am for your kind words, we appreciate you and your patronage and look forward to seeing you back again.

Thank you for your feedback. We appreciate your business and have taken note of your comments. We will work on it and ensure that we maintain standards and meet clients' needs and requests. Hope to see you back again.

Thank you for your patronage Ms. Jemima. We are glad your enjoyed your stay and we look forward to welcoming you back again. Best regards

Thank you Alexandra for your rating. We are glad you had a wonderful stay and hope to see you back again soon.

Thank you. We are glad you enjoyed your stay and we look forward to seeing you back again soon.

It was our pleasure hosting you and glad that you enjoyed your stay with us. We look forward to welcoming you back soon. Best wishes.

We are sorry you feel this way about the lack of an elevator however no where in our marketing info have we made any claims about having an elevator. Our guest rooms are located on the 1st and 2nd floors a flight or 2 from the ground floor. With regards to the street leading to the hotel we are working wth the city to fix the less than 100m which is untarred. We apologise for any inconvenience caused you. We do hope you enjoyed your stay though and hope to see you back again soon.

Thank you Frederik. We are most grateful for your business and are glad you had a wonderful stay with us. We hope to see you back again some time soon.

Thank you for your wonderful review, we are glad you had an excellent time and felt at home which is what Frederick's Lodge is all about; giving you a home away from home experience. We look forward to seeing you back again. Stay safe.

Thank you for your patronage.

Thanks very much for your review, we appreciate your remarks and will urge you to visit with us again. We hope to improve our services at our lodge, your input is highly valued

Hi Alexander, Thank you for your patronage and for sharing your opinion of Frederick's Lodge! We are happy to know that you had a wonderful stay with us. We are committed to giving our cherished guests "a home away from home experience" to remember. We hope to see you back soon. Welcome to the Frederick's family.