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"The hotel was overall okay, however there were a few disappointing issues during the stay. The bathrobes hanging on the door were worn and one unfortunately had faeces stains on it, which was very unpleasant. Breakfast was also disappointing. I ordered an omelette which was forgotten and never arrived, and I requested pineapple juice twice before eventually receiving it. When it did arrive, the juice was pink because the juicer had not been cleaned properly and still contained watermelon from the previous customer. I would also recommend improving the breakfast service by placing butter packets directly on the tables. Having to order juice and then wait up to 30 minutes for it was inconvenient — self-service juice jugs would work much better and make the experience smoother. Overall, the breakfast area felt quite chaotic at busy times."

"Yes helpful staff clean room fresh food"

"The hotel is absolutely gorgeous and the staff and service is second to none."

"The ITC Tavleen is a beautiful property nestled on a hill overlooking the Himalayas and the Shivalik valley avout 8 kms from Chail. The serenity and pristine beauty leaves you mesmerized. The property's internal road leading to the meditation room makes for a steep climb but can be done unhurriedly. The sunrise from our rooms were magical. The rooms were large and luxurious. The all day restaurant Mongal's deck is a place where you can enjoy your meals and soak in the sunshine. We loved sipping our coffees at the Cafe on the hilltop, as you unwind and let the evening settle itself into the night. I highly recommend vacation destination. The staff were well.informed, helpful and courteous."

"Excellent hotel, excellent staff and service, beds are very comfortable, breakfast is best we had in India. Beg thanks to all the staff "

"It was comfortable stay! "

"Great hotel, we stayed for two nights. We ate at Saffron and also stopped for tea and cake at the Baking Company which was really nice. The breakfast was also really good, particularly the eggs which were made to order. We couldn’t decide between staying here or at the Oberoi but glad we chose the JW Marriott as it was more modern and offered greater facilities. My wife also used the spa and had a massage during our stay which she thoroughly enjoyed. We would recommend this hotel to anyone in the area."

"Good staff "

"Breakfast and staff was excellent."