Dear Nishitha Reddy,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics; however, I regret to read of your displeasure with the manner in which your booking from the third-party agent was handled. As a Banyan Tree property, we take comments such as yours seriously and I have already investigated this with our Front Office and Reservations teams.Given that you have raised your concerns in a public forum, it is imperative that I address this in a factual manner for the benefit of our potential guests who are reading your review.As you are aware, your booking was made through Expedia. Regretfully, under the terms and conditions of the booking that you made, there was a cancellation policy in place which is beyond our control. I recognize that you had challenges with your husband’s passport which were not anticipated, and it is unfortunate that your pre-arrival experience was marred with this challenge. Our Reservations team strived to accommodate your concerns, but they simply do not have the power to override terms and conditions from third-party agents. Moreover, they were also not able to adjust the period of travel as our resort was fully booked on the future dates that you suggested.I am delighted to read that these complications diminished once you stepped foot into our resort. I appreciate that you were impressed with our tranquil location, the design of our resort and the overall experience at our Sanctuary for the Senses; however, I regret that the moments leading up to your arrival were not filled with the excitement of travelling to a new destination, but, rather, fraught with complications that detracted from your peace of mind. Please kindly reconsider whom you have blamed for these unfortunate mishandlings and the negative sentiment you have undeservingly placed on our resort.Nishitha Reddy, thank you once again for choosing our resort and I sincerely hope we have a future opportunity to welcome you back to Banyan Tree Krabi.With kind regards,Haruethai Maneerat (Pop)General Manager

Dear Mark,Greetings from Banyan Tree Krabi!It is with genuine disappointment to read of the displeasure you experienced during the booking process. I recognize your frustration with accidentally clicking the incorrect button and then having to work through the hurdles of attempting to reverse the action.As a Banyan Tree property, we take feedback such as yours seriously and I have already conducted a thorough investigation with our team to gain a better understanding of the unfortunate incidents which occurred. As you have noted, your booking was made through Expedia. Regretfully, our Reservations team simply does not have the power to override confirmed bookings from third-party agents. It is not that they were being unsympathetic to your concerns, but, rather, that they just could not take the action you were requesting as it was beyond our business. The team acknowledged the cancellation without penalty charge to Expedia and requested them to cancel the booking; however, this action was not completed on their platform which left it beyond our control.Mark, thank you for your kind understanding. It is regretful that you had to deal with these avoidable complications. I hope that you were finally able to rectify this matter and that you still chose to stay with us at Banyan Tree Krabi.With kind regards,Haruethai Maneerat (Pop)General Manager

Dear Alba,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your week-long tropical getaway and for sharing your feedback about your experience at our resort. We are truly delighted to have made such a positive impression on you with the warm, attentive service from our team of associates including your Banyan Tree Host, Dear, as well as the overall relaxation you enjoyed in a setting of tropical tranquility.Alba, thank you once again for your stay at our Sanctuary for the Senses. It would be our sincere pleasure to welcome you back in the future to deliver another memorable stay.With kind regards, Haruethai Maneerat (Pop) General Manager

Dear Walter,Greetings from Banyan Tree Krabi! Thank you for your choosing Banyan Tree Krabi for your holiday and for taking the time to share your positive review. It's fantastic to hear that you appreciated the serene and secluded nature of our location, which is indeed a perfect choice for those seeking a peaceful relaxing day by the beach. It is great that you found our team to be warm, helpful, and always ready to assist you. Our team takes great pride in providing genuine and heartfelt service to our guests, and your kind words are a true testament to their dedication. I have already shared your praise with our entire team as they will be encouraged by your words and motivated to continue delivering exceptional service.I am thrilled that you enjoyed the amenities and features of your Partial Ocean Pool Suite, particularly the private swimming pool and jet pool, which provide a perfect spot to relax. Your appreciation of our breakfast offerings, with a variety of international cuisines, is also heartening to hear. We strive to cater to the diverse tastes of our guests, and we are pleased that our dining options met your expectations.I am delighted that you were able to book a half-day marine excursion to explore the beauty of Hong Island and its surrounding islands where you can swim, snorkel, and explore Krabi’s natural scenery.Walter, once again, thank you for choosing Banyan Tree Krabi for your stay, and for sharing your wonderful experience with us. It would be an absolute pleasure to welcome you back for another memorable visit to the tropics.With kind regards,Haruethai Maneerat (Pop)General Manager

Dear Valued Guest,Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Krabi.With kind regards,Haruethai Maneerat (Pop)General Manager

Dear Adam,Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Krabi.With kind regards,Haruethai Maneerat (Pop)General Manager

Dear mandeep,Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Krabi.With kind regards,Haruethai Maneerat (Pop)General Manager

Dear Abdulla,Greetings from Banyan Tree Krabi!Thank you for your recent stay at Banyan Tree Krabi. I am delighted to read that you had such an excellent stay. It is wonderful that each and every aspect of your visit combined to create an exceptional experience at our Sanctuary for the Senses.Abdulla, thank you for your stay with us at Banyan Tree Krabi and we look forward to welcoming you back in the future for another memorable experience.With kind regards,Haruethai Maneerat (Pop)General Manager

Dear Mark,Greetings from Banyan Tree Krabi, your Sanctuary for the Senses!Thank you for choosing our resort for your tropical getaway to celebrate your anniversary. It is always a pleasure to read notes such as yours as it reaffirms the dedication and commitment exhibited by our team in delivering memorable stays for our guests.From the attentive service from our entire team to the special touches provided for your anniversary to the variety of cuisine on offer at our breakfast buffet at The Naga Kitchen including the fresh coconuts along with the DIY mimosa station (such a great way to start the day) to the cleanliness of your room from Housekeeping team; I am delighted that all combined to deliver a relaxing escape to paradise.Mark, thank you once again for staying with us and I sincerely hope to have a future opportunity to welcome you once again to our resort for your next holiday in Krabi. Kindly accept my deepest thanks and gratitude to you for choosing Banyan Tree.With kind regards,Haruethai Maneerat (Pop)General Manager

Thank you for sharing your experience and for choosing Banyan Tree Krabi. We are delighted to hear that your stay with us was great and that you enjoyed every aspect of your vacation.We greatly appreciate your kind words regarding our location and it wonderful to learn that you found our secluded setting to be peaceful and relaxing. Thank you for your positive review and for choosing Banyan Tree Krabi. It was our pleasure to welcome you, and we look forward to creating more memorable experiences for you in the future.With kind regards,Haruethai Maneerat (Pop)General Manager

Thank you for sharing your experience and for choosing Banyan Tree Krabi. We are delighted to hear that your stay with us was great and that you enjoyed every aspect of your vacation.We greatly appreciate your kind words regarding our location and it wonderful to learn that you found our secluded setting to be peaceful and relaxing. Thank you for your positive review and for choosing Banyan Tree Krabi. It was our pleasure to welcome you, and we look forward to creating more memorable experiences for you in the future.With kind regards,Haruethai Maneerat (Pop)General Manager

Dear Mohammed,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics and for taking the time to share your positive experience with us. We are thrilled to hear that you found our resort excellent and enjoyed the breathtaking scenery. Your recommendation means a lot to us, and we are delighted to know that our resort is suitable for both families and newlyweds.At our Banyan Tree Krabi, we strive to create a welcoming and memorable experience for all our guests, no matter the occasion. We take pride in offering a range of amenities and activities that cater to different preferences and interests.Should you have any specific feedback or suggestions on how we can further enhance our guests' experience, please feel free to share them with us. Your input is valuable, and it helps us ensure that we continue to exceed our guests' expectations.Mohammed, thank you for your stay with us at Banyan Tree Krabi. We are also grateful that you appreciate the valued work, and we look forward to welcoming you back in the future for another memorable experience. With kind regards,Haruethai Maneerat (Pop)General Manager

Dear Paul, Greetings from Banyan Tree Krabi! Thank you for choosing Banyan Tree Krabi as your getaway destination and sharing your experience with us. We are overjoyed to know that your stay with us was possibly one of the best hotel experiences you've ever had. At Banyan Tree Krabi, we prioritize the satisfaction of our guests, and we strive to create memorable moments and exceed expectations. It brings us great joy to know that we successfully delivered an enjoyable and seamless experience during your stay. Your kind words to myself and my team for our kindness, friendliness, and helpfulness are highly appreciated. I will make sure to pass on your gratitude to Khun Tang and Khun Ko as well. Thank you for considering a return visit to our resort. Should you have any further feedback or inquiries, please do not hesitate to reach out to us directly. We are here to ensure your utmost satisfaction and make your next stay even more memorable. It was a pleasure to have you with us, and we look forward to the opportunity to welcome you back to our Sanctuary for the Senses. With kind regards, Haruethai Maneerat (Pop) General Manager

Dear Kevin,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics and for taking the time to share your positive experience with us. I am delighted to read that you had such an excellent stay with us and that our entire team was able to provide you with a high level of service ensuring that you had a relaxing holiday. Our commitment to customer service excellence is at the heart of our Banyan Tree brand. It is reassuring to know that you found our team to be service-oriented. It means so much to us all. We appreciate your kind compliment about our cleanliness. We take great pride in maintaining a high standard of cleanliness throughout our resort, and it is rewarding to know that our efforts have been noticed and appreciated by our valued guests.We regret to read of your displeasure with the food selections. At Banyan Tree Krabi, we strive to provide an exceptional dining experience, and we are sorry that we fell short of meeting your expectations on this occasion. Your feedback is of utmost importance to us as it helps us identify areas for improvement and work towards enhancing our offerings. I have already shared your comment with our Executive Chef and F&B Manager for their further review and improvement. Kevin, thank you for your stay with us at Banyan Tree Krabi. We are also grateful that you appreciate the valued work, and we look forward to welcoming you back in the future for another memorable experience.With kind regards,Haruethai Maneerat (Pop)General Manager

Dear Kathleen,Thank you for choosing Banyan Tree Krabi, our Sanctuary for the Senses, as your tropical retreat, and for taking the time to share your positive experience with us. Your thoughtful feedback brought us great pleasure, and we appreciate you taking the time to share your positive experience with us.We are pleased to learn that you were captivated by the breathtaking ocean views from your Two Bedroom Pool Villa, as well as the serene beauty of our semi-private beach. We take great pride in our dedicated team members, and it is reassuring to know that they provided you with exceptional assistance throughout your stay.Our culinary team is overjoyed to hear that you enjoyed our excellent breakfast offerings, and we are thrilled that your children are delighted with the ice cream options available. Maintaining cleanliness throughout the property is of utmost importance to us, and we are grateful that we met your expectations. Your kind words will be shared with our diligent housekeeping team.Once again, thank you for sharing your feedback and for recommending our resort. Your support means a lot to us, and we look forward to welcoming you and your family back to Banyan Tree Krabi for another unforgettable experience.With kind regards,Haruethai Maneerat (Pop)Hotel Manager

Dear Kerry,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics and for taking the time to share your positive experience with us. We are delighted to hear that you had a fantastic stay and enjoyed our excellent service, as well as the seamless transition between the beach and pools.Our resort spans over a beautiful 10-acre of land at the foothills of a magnificent Dragon Crest mountain range, and we take pride in providing everything our guests need for a memorable stay. At Banyan Tree Krabi, we understand the importance of creating memorable experiences for the whole family, and we are proud that we were able to cater to your family's needs, including your three children, and make their stay enjoyable.Our Kids Club provides a safe and engaging environment for children to learn, play, and make new friends. From creative arts to fun outdoor activities, something exciting always happens at our Kids Club.We believe in catering to the unique interests and needs of every child. Our activities are designed to stimulate their imagination, promote learning, and foster a sense of exploration. Whether engaging in interactive games, discovering the wonders of nature, or enjoying water play, our Kids Club offers endless opportunities for laughter and joy.Kerry, thank you for your stay with us at Banyan Tree Krabi. We are also grateful that you appreciate the valued work, and we look forward to welcoming you and your family back for another memorable experience.With kind regards,Haruethai Maneerat (Pop)Hotel Manager

Dear Hashem, Greetings from Banyan Tree Krabi! Thank you for your recent stay at Banyan Tree Krabi and for sharing your delightful experience with us. I am delighted to read that you had such an excellent stay and we are grateful to have such warm and caring team members working with us who have left a lasting impression on you by delivering their finest and most personalized service. It’s reassuring to hear that everything was clean and well-maintained. We take pride in delivering the highest level of service and I am glad that we were able to fulfill your needs and provide you with a comfortable and worry-free stay. Hashem, thank you for your stay with us at Banyan Tree Krabi. We are also grateful that you appreciate the valued work, and we look forward to welcoming you back in the future for another memorable experience. With kind regards, Haruethai Maneerat (Pop)Hotel Manager

Dear Wei Yang Aaron,Greetings from Banyan Tree Krabi!Thank you for taking the time to share your wonderful experience with us. I am heartened to know that you had an enjoyable stay with us and that appreciated our “top-notch” service.At the core of our Banyan Tree brand is our dedication to providing exceptional guest service. It is reassuring to know that you found our team's service to be of a high standard.Please be assured that we’ve shared your kind comments with the team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. Wei Yang Aaron, thank you for your stay with us at Banyan Tree Krabi and we look forward to welcoming you back again for another great experience. With kind regards,Haruethai Maneerat (Pop)Hotel Manager

Dear David,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics and for taking the time to share your positive experience with us.I am delighted to read that you had such an excellent stay with us and that our entire team was able to provide you with a high level of service ensuring that you had a relaxing holiday. Our commitment to customer service excellence is at the heart of our Banyan Tree brand. It is reassuring to know that you found our team to be service-oriented. It means so much to us all. David, thank you for your stay with us at Banyan Tree Krabi. We are also grateful that you appreciate the valued work, and we look forward to welcoming you back in the future for another memorable experience.With kind regards,Haruethai Maneerat (Pop)Hotel Manager

Dear Beverly,Thank you for making our resort the destination for your recent travels and for taking the time to share your comments.From the warm, attentive service from our team to the variety of culinary options on offer at our breakfast buffet at The Naga Kitchen; I am thrilled that the majority of your stay with us was relaxing and enjoyable.I appreciate you sharing your constructive feedback with us as it is comments such as these that allow us to fine tune our service. I regret that you were dissatisfied with the dining experience at Bird’s Nest. Typically, we receive positive comments from our guests for the cuisine on offer; however, it is unfortunate that this was not to your liking and that we did not have the opportunity to cater to your preferences during your meal to ensure your satisfaction. I have shared your comments with our F&B department for their awareness and to make the appropriate changes for improvement.Beverly, thank you for your stay with us at Banyan Tree Krabi and we look forward to welcoming you back in the future to our Sanctuary for the Senses.With kind regards,Haruethai Maneerat (Pop)Hotel Manager

Dear Guillermo,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your tropical retreat and for taking the time to share your positive feedback with the community. I am delighted to read that you had an overall enjoyable stay with us.We look forward to welcoming you back again in the near future for another memorable experience. With kind regards,Haruethai Maneerat (Pop)Hotel Manager

Dear Tracey,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your travels and I am delighted to read that your visit was most memorable. I am glad that our tranquil location provided you with the perfect place for relaxation.We strive to deliver service excellence at every opportunity and I am glad that our entire team catered to your each and every need. I have already passed your comments on as recognition for their continual hard work and dedication toward delighting our guests.Tracey, thank you once again for staying with us. It would be our pleasure to welcome you back for your future escape to tropical tranquility.With kind regards,Haruethai Maneerat (Pop)Hotel Manager

Dear Megan,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics and for taking the time to share your experience with us.I am delighted to read that you enjoyed the ideal location, our service, our great breakfast, and the kids pool. Your positive feedback is appreciated and will be passed on to the team, who will love to hear about your great experience and appreciative comments. Megan, thank you once again for your stay with us at Banyan Tree Krabi, and we look forward to welcoming you back in the future to our Sanctuary for the Senses. With kind regards,Haruethai Maneerat (Pop)Hotel Manager

Dear Hafsa,Thank you for choosing our resort for your retreat to the tropics and for taking the time to share your stay experience at our resort. Your positive rating is appreciated. It will serve as an inspiration for our team to continue offering excellent guest experiences.My team and I look forward to welcoming you back again to our Sanctuary for the Senses.With kind regards,Haruethai Maneerat (Pop)Hotel Manager

Dear Nigel Phillips, Thank you for choosing Banyan Tree Krabi for your recent travels. As a Banyan Tree property, we strive to deliver service excellence at every opportunity and I am pleased to read that you took notice of the attentiveness of our team members. I have already shared your comments with our entire team as it is feedback such as yours that provides added motivation to continue delivering the highest standards of service to our future guests. Thank you for your recognition regarding the single-used plastic free initiative. Banyan Tree was founded with the core values of driving sustainable development and it is wonderful that you found this to be impressive. I encourage you to visit the Banyan Tree Global Foundation website for additional information. Thank you once again for staying with us and it would be our sincere pleasure to welcome you back in the future. With kind regards, Nigel Fisher General Manager

Dear Margaret,Thank you for choosing Banyan Tree Krabi as your tropical getaway and for leaving us such a wonderful review on Expedia.We are thrilled that you loved your experience here at our resort; our team members will definitely be happy to read what you wrote. We put guests' experiences and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to welcoming you again for another memorable visit.With kind regards,Nigel FisherGeneral Manager

Dear Paul,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics.I received your comments and I am sorry that your stay was less than excellent. Your comments were shared with our managers who took actions to ensure the quality of our services maintains the highest standards. We do hope to welcome you back at some time in the future, at which time you may be assured of our closest attention.Sincerely yoursNigel FisherGeneral Manager

Dear Rachel,Thank you very much for taking the time to share a review of your wonderful stay with us.It's a pleasure to know that you're well taken care of by our attentive and helpful team members and that our service delivery was above your expectations - from our incredible choice of breakfast along with clean and beautiful room, our variety of activities, and complimentary transportation to Ao Nang town. Moreover, thank you for rating us as your top favourite place in Thailand. We hope you will give us an opportunity to welcome you back again for your memorable anniversary.With kind regards,Nigel FisherGeneral Manager

Dear Kerry,Thank you for reaching out and providing us with valuable feedback.Reading positive comments about your visit to Banyan Tree Krabi really made our day. We appreciate you sharing such lovely details about your stay experiences, and we're glad to hear you had a good time with us. It's reassuring to hear that you're well taken care of. Indeed, it is a blessing that we have such dedicated team members.Once again, thank you for your 5/5 review. Team Banyan Tree Krabi is looking forward to having you back on our paradise as well.With kind regards,Nigel FisherGeneral Manager

Dear Marc,Thank you for your 10/10 review regarding your recent visit to Banyan Tree Krabi. Words such as "great hotel", "great staff", and "great restaurants" are words I would love to read and hear. In all honesty, it's the people that make the biggest impacts and the team we have is simply amazing.Thank you for choosing us and I wish you all the best for the festive season.With kind regards,Nigel FisherGeneral Manager

Dear Haidar,It's wonderful that you had a great stay at Banyan Tree Krabi. Thank you so much for supporting us with a five-star review. All of us at Banyan Tree Krabi appreciate your positive feedback.We can’t wait to welcome you back to our resort anytime soon for another memorable visit. With kind regards,Nigel FisherGeneral Manager

Dear Michael,What more can we say other than thank you for taking the time to share your review on your recent stay here with us. We are absolutely thrilled to read that you had such a memorable stay and we were able to play our part in that.We wish you all the very best, and do hope we have the opportunity to welcome you back on a future occasion.With kind regards,Nigel FisherGeneral Manager

Dear ahmed,Thank you very much for taking the time to share your experience at Banyan Tree Krabi.We are delighted to read your comments that you were satisfied with our hospitality shown by our team, the modern design, the gorgeous view and the cleanliness of our resort. Ahmed, thank you once again for choosing Banyan Tree Krabi. We will be delighted to welcome you back in the near future.With kind regards,Nigel FisherGeneral Manager

Dear Alistair, Thank you for choosing Banyan Tree Krabi and for sharing your feedback on your recent stay with us. We are delighted to hear that you had an enjoyable island trip here and we hope to welcome you back to our resort again on a future occasion.With kind regards,Nigel FisherGeneral Manager

Dear Wei,Thank you for taking your valuable time to write and share your review on Expedia.com. We are delighted to read that you were satisfied with the service of our fantastic team. It will be our pleasure to welcome you back to Banyan Tree Krabi, your Safe Sanctuary, anytime soon.With kind regards,Nigel FisherGeneral Manager

Dear Brian, Thank you very much for your positive review. I look forward to welcoming you back in the future. Sincerely yours, Nigel Fisher General Manager

Dear Wei Yim, Thank you for your kind endorsement. We hope to welcome you back again soon. Sincerely yours, Nigel Fisher General Manager

Dear Jason, Thank you for your amazing review. We do hope that we will be able to welcome you back to the resort on your next visit to Krabi. Sincerely yours, Nigel Fisher General Manager

Dear David, Thank you for your valuable feedback. I am delighted to hear that you enjoyed the breathtaking view of the Andaman Sea and its islands. We appreciate you taking the time to share your experience, and I look forward to seeing you again in the future. Sincerely yours, Nigel Fisher General Manager