HARBOUR Three | Living area
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Reviews of K11 Artus

5 out of 5
K11 Artus
Victoria Dockside, 18 Salisbury Road,Tsim Sha Tsui, Kowloon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 493 out of 636 reviews" "
Rating 8 - Good. 102 out of 636 reviews" "
Rating 6 - Okay. 20 out of 636 reviews" "
Rating 4 - Poor. 6 out of 636 reviews" "
Rating 2 - Terrible. 15 out of 636 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Erdene

Travelled with partner
Liked: Property conditions & facilities
I liked everything except the getting into the room was a tad bit annoying, it was like a maze.
Stayed 4 nights in Mar 2024
Response from Duty Manager on 4 Apr 2024
Dear Guest, We are delighted that you enjoyed your stay at K11 ARTUS. Enlivening an Artisanal Home experience has always been our goal. Thank you for your patronage and we look forward to welcoming you back soon. Warmest Regards

10/10 Excellent

Unur

Stayed 5 nights in Mar 2024
Response from K11 ARTUS Duty Manager on 20 Apr 2024
Dear Unur,Thank you for staying with us. We are thrilled to learn that you enjoyed your stay at K11 ARTUS. Enlivening an Artisanal Home experience has always been our goal. Thank you for your patronage and kind words. All Artisans are looking forward to welcoming you and bringing you more memorable experiences in the future.Warmest Regards,

10/10 Excellent

Ka Man

Stayed 5 nights in Mar 2024
Response from Duty Manager on 19 Apr 2024
Dear Guest, We are delighted that you enjoyed your stay at K11 ARTUS. Enlivening an Artisanal Home experience has always been our goal. Thank you for your patronage and we look forward to welcoming you back soon. Warmest Regards

10/10 Excellent

JUNICHI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view and service for us
Stayed 1 night in Mar 2024
Response from K11 ARTUS Duty Manager on 16 Mar 2024
Dear Guest, We are delighted that you enjoyed your stay at K11 ARTUS. Enlivening an Artisanal Home experience has always been our goal. Thank you for your patronage and we look forward to welcoming you back soon. Warmest Regards

10/10 Excellent

Lai Kit, Rivervale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and the area
Stayed 1 night in Jan 2024
Response from Duty Manager on 15 Jan 2024
Dear Guest, We are delighted that you enjoy your stay. Enlivening an Artisanal Home experience has always been our goal. Thank you for your patronage and we look forward to welcoming you back soon. Warm Regards

10/10 Excellent

Pad

Stayed 1 night in Jan 2024
Response from Duty Manager on 31 Jan 2024
Dear Guest, We are delighted that you enjoy your stay. Enlivening an Artisanal Home experience has always been our goal. Thank you for your patronage and we look forward to welcoming you back soon. Warm Regards

10/10 Excellent

Eliyahu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Duty Manager on 11 Jan 2024
Dear Guest, We are delighted that you enjoy your stay. Enlivening an Artisanal Home experience has always been our goal. Thank you for your patronage and we look forward to welcoming you back soon. Warm Regards

10/10 Excellent

ASHLEY, Oakland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and property. One of the best hotel experiences we've had during our many travels. Attentive service, great front desk staff. Highly recommended!
Stayed 7 nights in Dec 2023
Response from Duty Manager on 31 Jan 2024
Dear Guest, We are delighted that you enjoy your stay. Enlivening an Artisanal Home experience has always been our goal. Thank you for your patronage and we look forward to welcoming you back soon. Warm Regards

10/10 Excellent

LIANGHUA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to everywhere
Stayed 1 night in Dec 2023
Response from Duty Manager on 29 Dec 2023
Dear Guest, We are delighted that you enjoy your stay. Enlivening an Artisanal Home experience has always been our goal. Thank you for your patronage and we look forward to welcoming you back soon. Warm Regards

10/10 Excellent

YUK FUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, impressive and highly recommend
During our stay, my brother left his cell phone in the taxi we took to K11 Artus from some place in HK. We paid the fee by cash and didn't take the receipt. Nor did we remember the driver's name or the taxi's plate #. We asked the staff of the hotel, name Wales if any driver brought back a cell phone to the hotel. They told us no one ever brought the cell phone to them, but they would see what they can do. Since we didn't have the receipt nor did we remember the taxi's plate# or the driver's name, he and his coworker immediately asked the security department to check video record trying to find out the taxi's plate # so to be able to contact the driver. Although we at last contacted the taxi driver though the cell phone's lost/found app and the driver helped to bring back the cell phone to us, the quick action and would-help attitude from the staff, Wales and his coworker really impress us, and we really appreciate it. The instance made us feel good being the guest of the hotel. Besides, the harbor view from the hotel is really so impressive as well. We highly recommend the hotel! And we shall stay in K11 for our next visit to HK.
Stayed 2 nights in Dec 2023
Response from Duty Manager on 19 Dec 2023
Dear Guest, We are delighted that you enjoy your stay. Enlivening an Artisanal Home experience has always been our goal and we are thrilled to know that we have exceeded your expectation on assisting your lost and found item. Thank you for your patronage and we look forward to welcoming you back soon. Warm Regards,

10/10 Excellent

Tim

Stayed 2 nights in Dec 2023
Response from Duty Manager on 31 Dec 2023
Dear Guest, We are delighted that you enjoy your stay. Enlivening an Artisanal Home experience has always been our goal. Thank you for your patronage and we look forward to welcoming you back soon. Warm Regards

6/10 Okay

Chenguang

Stayed 1 night in Nov 2023
Response from Duty Manager on 18 Dec 2023
Dear Guest, Thank you very much for staying with us. We are saddened to know that the stay was below your expectation and are eager to learn in greater details. Please do not hesitate to contact us at your most convenience time. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Duty Manager on 15 Oct 2023
Dear Guest, We are delighted that you enjoy your stay. Enlivening an Artisanal Home experience has always been our goal. Thank you for your patronage and we look forward to welcoming you back soon. Warm Regards

10/10 Excellent

jay

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Duty Manager on 13 Oct 2023
Dear Guest, We are delighted that you enjoy your stay. Enlivening an Artisanal Home experience has always been our goal. Thank you for your patronage and we look forward to welcoming you back soon. Warm Regards

10/10 Excellent

Te, Bakersfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location with K11 shopping mall right downstairs. Close to other shopping mall such as Harbour City and many dining options in TST. Kitty even set up a late check out for me to accommodate my late afternoon flight. Looking forward my next stay.
Stayed 3 nights in Sep 2023
Response from Duty Manager on 19 Sept 2023
Dear Guest, We are delighted that you enjoy your stay. Enlivening an Artisanal Home experience has always been our goal. Thank you for your patronage and we look forward to welcoming you back soon. Warm Regards,

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get pampered. Try a night in this stunning hotel.
Stunning hotel. My suite has an incredible 180 view facing the Hong Kong side harbor. Room is fairly large with a kitchen and washer. The aroma of this hotel is amazing. The air smells quite "expensive". The gym facility is top-notch. All the machines are new and in mint condition.
Stayed 1 night in Sep 2023
Response from Duty Manager on 16 Sept 2023
Dear Guest,Thank you so much for your wonderful review. We are happy to know that you liked the unobstructed harbour view, the room and the ambiance. Once again thank you for your patronage, and we look forward to bring you many more memorable experience in the future.Warm Regards,Duty Manager

4/10 Poor

Marco

Stayed 2 nights in Apr 2023
Response from Duty Manager on 3 June 2023
Dear Guest,Thank you very much for staying with us. We are saddened to know that the stay was below your expectation and are eager to learn in greater details. Please do not hesitate to contact us at your most convenience time. Warm regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best victoria Harbor view west facing
Hotel was superb especially the location is beside k11 musea. The room we stayed was so nice especially the view. concierge and service was excellent. We celebrated my birthday and mothers day. Only problem is if you need room service, there is none availsble you need to order from app or in the mall, but mall closes around 8-9pm thats my only comment also breakfast option so little no salad vegetable options.
Stayed 6 nights in May 2023
Response from Duty Manager on 19 May 2023
Dear Guest, We are delighted that you enjoy your stay in overall. Thank you very much for providing valuable feedback which is vital for us for our continuous improvements. Enlivening an Artisanal Home experience has always been our goal. Thank you for your patronage and we look forward to welcoming you back soon. Warm Regards, K11 ARTUS Duty Manager

10/10 Excellent

SAI MAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony access and unobstructed (depending on room type) harbour view. Shopping, dinning, some museums and transports all either directly in same building or in close walking distance.
Stayed 2 nights in Apr 2023
Response from Duty Manager on 22 Apr 2023
Dear Guest, Thank you for staying with us and we are pleased to learn that you had a lovely stay. We wish to see you very soon at your Artisanal Home in Hong Kong.

10/10 Excellent

Nelson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 8 nights in Apr 2023
Response from Duty Manager on 17 Apr 2023
Dear Guest, Thank you for staying with us and we are pleased to learn that you had a lovely stay. We wish to see you very soon at your Artisanal Home in Hong Kong.

10/10 Excellent

CHRISTINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's perfect. The views, the staff, the amenities, the pool. It's spotlessly clean. We couldn't fault it of we tried.
Stayed 9 nights in Apr 2023
Response from Duty Manager on 17 Apr 2023
Dear Guest, Thank you for staying with us and we are pleased to learn that you had a lovely stay. We wish to see you very soon at your Artisanal Home in Hong Kong.

10/10 Excellent

Gerry, Wilson, WA

Travelled with partner
Liked: Cleanliness, staff & service
K11 Housekeeping did an outstanding job!
Stayed 4 nights in Mar 2023
Response from Duty Manager on 26 Mar 2023
Dear Guest,Thank you for staying with us and we are pleased to learn that you had a lovely stay. We wish to see you very soon at your Artisanal Home in Hong Kong.

10/10 Excellent

shirley

Stayed 4 nights in Mar 2023
Response from Duty Manager on 27 Mar 2023
Dear Guest,Thank you for staying with us and we are pleased to learn that you had a lovely stay. We wish to see you very soon at your Artisanal Home in Hong Kong.

10/10 Excellent

Hoiyin

Stayed 2 nights in Jan 2023
Response from Duty Manager on 2 Feb 2023
Dear Guest,Thank you for staying with us and we are pleased to learn that you had a lovely stay.We wish to see you very soon at your Artisanal Home in Hong Kong.

10/10 Excellent

Patrick

Travelled with family
Stayed 2 nights in Dec 2022
Response from Duty Manager on 5 Jan 2023
Dear Guest, Thank you for staying with us. We are pleased to learn that you had an amazing stay at your Artisanal Home in Hong Kong. Thank you for your continuous support and we wish to welcome you very soon in near future. Warm regards,

10/10 Excellent

Long Ho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Duty Manager on 3 Dec 2022
Dear Guest, Thank you for staying with us. We are thrilled to learn that you had an amazing stay at your Artisanal Home in Hong Kong. Thank you for your patronage and we wish to welcome you very soon in near future. Warm regards,

10/10 Excellent

Tsang

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Great customer service, nice environment, amazing experience!
Stayed 1 night in Nov 2022
Response from Duty Manager on 2 Dec 2022
Dear Guest, Thank you for staying with us. We are thrilled to learn that you had an amazing stay at your Artisanal Home in Hong Kong. Thank you for your patronage and we wish to welcome you very soon in near future. Warm regards,

10/10 Excellent

Ka Yan

Stayed 1 night in Nov 2022
Response from Duty Manager on 28 Nov 2022
Dear Guest,Thank you for staying with us and we are grateful that you find the stay enjoyable. We hope to have the pleasure to welcoming you back again soon.

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Cathy Che Ka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Duty Manager on 21 Nov 2022
Dear Guest,Thank you for staying with us and we are grateful that you find the stay enjoyable. We hope to have the pleasure to welcoming you back again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
John k
I can’t find the word hotel anywhere in the property, It is more like a luxury apartment with inviting room.Located in the heart of the city, it is close to every thing. Room is warm and comfortable .Great vibe, the hotel itself offer a lot ,s to explore , friendly and professional staff, I really enjoy my stay, Job well done.
Stayed 2 nights in Nov 2022
Response from Duty Manager on 21 Nov 2022
Dear Guest, Thank you for staying with us. We are thrilled to learn that you had an amazing stay at your Artisanal Home in Hong Kong. Thank you for your patronage and we wish to welcoming you very soon in near future. Warm regards,

10/10 Excellent

Cho Yan

Stayed 1 night in Nov 2022
Response from Duty Manager on 21 Nov 2022
Dear Guest,Thank you for staying with us and we are grateful that you find the stay enjoyable. We hope to have the pleasure to welcoming you back again soon.

10/10 Excellent

Sze Po

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely good! Highly recommended!
Stayed 1 night in Nov 2022
Response from Duty Manager on 15 Nov 2022
Dear Guest, Thank you for staying with us. We are thrilled to learn that you had an amazing stay at your Artisanal Home in Hong Kong. Thank you for your patronage and we wish to welcoming you very soon in near future. Warm regards,

8/10 Good

Lau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great privacy level
Stayed 2 nights in Nov 2022
Response from Duty Manager on 12 Nov 2022
Dear Guest, Thank you for staying with us. We are thrilled to learn that you had an amazing stay at your Artisanal Home in Hong Kong. Thank you for your patronage and we wish to welcoming you very soon in near future. Warm regards,

10/10 Excellent

Teresa Sum Yee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Duty Manager on 18 Oct 2022
Dear Guest, Thank you for staying with us and we are delighted to learnt that your recent stay was a pleasant one. We look forward to welcoming once again at your Artisanal Home in Hong Kong.

10/10 Excellent

YY

Stayed 1 night in Oct 2022
Response from Duty Manager on 12 Oct 2022
Dear Guest, Thank you for staying with us and we are delighted to learnt that your recent stay was a pleasant one. We look forward to welcoming once again at your Artisanal Home in Hong Kong.

10/10 Excellent

Loong Hei

Stayed 2 nights in Oct 2022
Response from Duty Manager on 11 Oct 2022
Dear Guest, Thank you for staying with us and we are delighted to learnt that your recent stay was a pleasant one. We look forward to welcoming once again at your Artisanal Home in Hong Kong.

4/10 Poor

Wai Fong

Stayed 1 night in Oct 2022

10/10 Excellent

HO SING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel, strongly recommended
Stayed 1 night in Sep 2022
Response from Duty Manager on 27 Sept 2022
Dear Guest, Thank you for staying with us and we are delighted to learnt that your recent stay was a pleasant one. We look forward to welcoming once again at your Artisanal Home in Hong Kong.

2/10 Terrible

Joys

Stayed 2 nights in Sep 2022

10/10 Excellent

Hoi Ching

Stayed 1 night in Sep 2022

8/10 Good

Wong Ka

Stayed 1 night in Sep 2022

10/10 Excellent

Ka Lee Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the spaciousness of our room. The romantic harbour view is always the best and unforgettable feature of the hotel. Would come back again :)
Stayed 1 night in Jun 2022
Response from Duty Manager on 10 Sept 2022
Dear Gloria,Thank you for your most recent stay with us.We are thrilled to learn that you have a wonderful stay and enjoy the unobstructed harbour view.We hope to have the pleasure of welcoming you back again soon.Warmest Regards,

10/10 Excellent

hoi ying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the vibe and the interior. Excellent service and helpful staff.
Stayed 2 nights in Aug 2022
Response from Duty Manager on 4 Sept 2022
Dear Guest,Thank you for the amazing review and we are delighted to know that you had a lovely getaway. Your appreciation showed to our Artisan gave us great motivation to strive for service excellence.We are looking forward to welcoming you once again at your Artisanal Home in Hong Kong. Warm regards

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Brilliant
A unique experience. Fabulous hotel with excellent staff and all round unforgettable moments.
Stayed 3 nights in Aug 2022
Response from Duty Manager on 23 Aug 2022
Dear Guest, Thank you for staying with us and we are delighted to learnt that your recent stay was a pleasant one. We look forward to welcoming once again at your Artisanal Home in Hong Kong

10/10 Excellent

Man

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable experience at K11 Artus. The room was spacious and comfy. The pool was beautiful and offered a great view of the harbour. Friendly staff also made the experience wonderful for us.
Stayed 1 night in Aug 2022
Response from Duty Manager on 20 Aug 2022
Dear Guest, Thank you for your recent stay with us and we are grateful that you find the stay enjoyable. Your appreciation gave our team much recognition to continue our strive to providing a unique Artisanal experience to our guests. Once again, we appreciate your feedback, and we look forward to welcoming you again.

10/10 Excellent

ON NEY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with excellent hardware and services. I have already booked another stay in the coming September. Strongly recommend
Stayed 1 night in Aug 2022
Response from Duty Manager on 15 Aug 2022
Dear On Ney, Greetings from K11 ARTUS! Thank you for staying with us and sharing your comprehensive review. We are pleased to learn that you had a great stay at your Artisanal Home in Hong Kong. Once again, thank you for your continued support, and we look forward to bring you many more memorable experience on September. Warmest Regards, Duty Manager

10/10 Excellent

Catherine Hiu Tung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Environment is great and good facilities
Stayed 1 night in Aug 2022
Response from Duty Manager on 11 Aug 2022
Dear Guest, Thank you for staying with us and we are delighted to learnt that your recent stay was a pleasant one. We look forward to welcoming once again at your Artisanal Home in Hong Kong.

10/10 Excellent

Wai Sin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Duty Manager on 10 Aug 2022
Dear Guest, Thank you for staying with us and we are delighted to learnt that your recent stay was a pleasant one. We look forward to welcoming once again at your Artisanal Home in Hong Kong.

8/10 Good

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Duty Manager on 30 July 2022
Dear Guest, Greetings from K11 ARTUS! Thank you for your recent stay with us. We are pleased to learn that you had a pleasant stay with us. We will continue to strive for bespoke and welcoming services for our guests. Our Artisans are all looking forward to seeing you again at K11 ARTUS, your Artisanal Home in Hong Kong!