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"I had a very bad experience with Hyatt Place Frankfurt Airport. I booked 4 rooms through Hotels.com and later cancelled the bookings as per the cancellation policy. I also received cancellation confirmation from Hotels.com. However, the Hyatt staff is not accepting the cancellation and is still asking for payment for all 4 rooms. Additionally, an amount was deducted from my credit card without my knowledge or approval. I am extremely disappointed with the way this issue has been handled. The hotel staff was not cooperative or humble during the discussion, and I did not expect such poor customer service from Hyatt. Thanks"

"We booked this hotel at the Frankfurt airport because we had a early flight home, and picked it mainly for the location. The price of the room was excellent and the room was gorgeous, clean, had big fluffy towels, great shower pressure, and the best hair dryer. The beds seemed stiff at first, but we all slept so well. Will stay there again."

"The breakfast was amazing. So much variety for a free breakfast. Loved everything about this hotel. And free shuttle to venice and to airport was perfect"

"Staff was helpful. Breakfast was good and the amenities were great. Loved the location."

"Nice hotel in great location!"

"Staff was helpful and competent. Shuttle worked like a charm. Late evening sandwich and service was great. We will stay with you hem again."

"The fridge in the room wasn’t working."

" 25 minute queue to check in; TV didn't work. Bit poor. "

"Great service "