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"5 stars for all staff, absolutely excellent service, nothing was a problem!!! We have excepted much more from the food though, using frozen vegetable in meals, meals which should be served as hot was almost cold, instant taste in meals, etc... We had the same poor experience with food at hotel Konsel. It seems like both hotels in area are aware of being only ones with restaurants and are not bothered about quality of food...It is shame as mountain food has always been the best quality. "

"Friendly staff , nice location, although I would expect a little more comfort in a business suite! Beds are too soft, towels are too old , no blinding curtains as stated, supply in the room does not get refilled( water bottle, shampoo and shower gel. There was no airconditioning as stated but a ventilator would be nice in the summer. Also the chair in combination with the desk is not suitable for a comfortable for working on your laptopThe bed and supplies in the room does not meet the standard...

"Great atmosphere, nice restaurant, beautiful surroundings, although isolated. Poor room service, they just removed the garbage, beds were a mess always, not much English speaking, some yes, but it was not easy to get around."

"The woman who greeted us at the reception desk (Jana) was so friendly and welcoming. It was a treat to meet her."

"Great location right next to the park and very good and friendly service. "

"My husband & I love staying at Dr. Irena Eris Hotel. We truly enjoy being there."