Deluxe Double Room with Ocean View
Check availability

Reviews of Papaya Phiphi Resorts

3 out of 5
Papaya Phiphi Resorts
262 Moo 7 Koh Phi Phi, Ao Nang, Ko Phi Phi, Krabi

Reviews

7.2

Good

Rating 10 - Excellent. 8 out of 38 reviews" "
Rating 8 - Good. 16 out of 38 reviews" "
Rating 6 - Okay. 7 out of 38 reviews" "
Rating 4 - Poor. 6 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Joy

Disliked: Cleanliness, amenities, property conditions & facilities
Pro: Staff was very helpful Cons: the place was rundown, bugs like roaches and flies in the room, a lot of stairs to climb, bed sheets has bodily fluid stains, bed was hard... I guess you get what you pay for.
Stayed 2 nights in Oct 2019
Response from Reservations on 18 Oct 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice rooms and the views are great from your balcony of the island, beware of the monkeys though as they do like to jump between balconies
Stayed 4 nights in Sep 2019
Response from Reservations on 3 Oct 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

10/10 Excellent

Xenia

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible views and lovely stay
A really lovely place to stay. Although the rooms are up a fair few stairs, you get rewarded by the most incredible views of the island. The rooms are clean and modern. The only downside is the sound proofing is pretty poor so you hear people walking around and talking in the other rooms.
Stayed 2 nights in Sep 2019
Response from Reservations on 2 Oct 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards Reservations

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long walk through the town to the Papaya Phi Phi Resorts, we discovered the first level of the shabby looking hotel was at the top of a steep flight of stairs with a 2 story walk up to the check in area. We were already hot and sweaty after the walk from the ferry, and after hauling our luggage up these stairs I was drenched in sweat. Once at the top we were told that the room was not ready yet. We asked if we could change somewhere and asked if they would store our bags. Our bags were brought up another flight of stairs to a bathroom opening off the outdoor walkway. The bathroom was filthy and the floor soaking wet, so neither I nor my wife felt comfortable changing in the bathroom. As we walked back to reception we strolled past a literally mangy cat who was keeping residence at the hotel, his fur matted, falling off and his skin scabbed. We told them that our bags were on the walk way and they told us they would bring them up to the room for us. When we returned to the hotel and got our key, and began walking up the stairs/walkway, we found that all of our bags had been left outside, on the walkway, in front of the door to the filthy toilet. We then walked another 4 stories in a tropical heat up to our room where we opened the door to find a dirty, dank room, with furniture that looked like it had spent many years in in a freshman college dorm room. It in no way resembled the quality and cleanliness show on Travelocity. We stayed at another hotel that night.
Stayed 3 nights in Jul 2019
Response from Papaya Resorts on 31 July 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy. Regards

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very basic property (you get what you pay for). Quite high up a steep hill its a but if a challenge to get to (the only way is on foot). Howevere, if you get a sea view its truly beautiful. The room was ckean, basic with no frills. Bathroom very basic. Air con in our room had issues - took ages to kick in and would lesk water when in use. I mentioned this to reception. They were going to fix it but didnt get around to it in my two night stay. Housecleaning did come after first night, we were still in the room at the time. They didnt come back. Worth staying for views if on a budget for a couple of days. Just be aware of the monkeys in the area - watched one trying to open our window to get into the room.
Stayed 2 nights in Jun 2019
Response from Reservations on 4 July 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from Reservations on 4 July 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are quite a few stairs to climb but you get used to it after a bit; the view from the room is amazing. Staff are friendly. Careful of monkeys that climb along balcony (they didn’t take any of our things that we left out, just be aware). Bed was a bit harder than we preferred. Overall worth money
Stayed 3 nights in May 2019
Response from Reservations on 11 June 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs were attentive and lovely, they offered a free pick up from the pier. The bedroom was clean and the location was perfect. Next to the center walking, but quite. Eventhough there are many stairs, the view of the balcony was amazing.
Stayed 4 nights in May 2019
Response from Reservations on 31 May 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

6/10 Okay

Reynold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service, staff and view is excellent, however you should be physically fit to use the stairs up to your room,
Stayed 1 night in May 2019
Response from Reservations on 13 June 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view but many steps
Nice little room with big enough fridge for a few bottles of water and other items. Room was clean and the ac worked well! Only downside was the stairs! 175 to our room! Great way to exercise with the amount of calories burned on each step but a killer in the heat! HOWEVER! The views from the room made up for it! Great sunsets on the balcony!!
Stayed 4 nights in May 2019
Response from Reservations on 13 June 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the view it was so stunning.
Stayed 1 night in Apr 2019
Response from Reservations on 1 May 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

6/10 Okay

Verified traveller

Liked: Staff & service
The view was nice. The room was small and very smelly. There was also a hole in The floor and the patio door was broken. You had to climb about 100 stairs to your room.
Stayed 2 nights in Mar 2019
Response from Reservations on 30 Apr 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

4/10 Poor

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Reservations on 18 Feb 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
The only negative thing I’ve got to say is the stairs... so many stairs haha! Buuuut the stairs made it worth it since the view from the room was amazing.
Stayed 2 nights in Jan 2019
Response from Jam Reservations on 17 Jan 2019
Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback.

10/10 Excellent

H, bangkok

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Comfortable and clean. Many stairs!
Stayed 2 nights in Jan 2019
Response from Jam Reservations on 16 Jan 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2019
Response from Jam Reservations on 16 Jan 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from Papaya Resorts on 13 Jan 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Turbomann, München

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Die treppen sind anstrengend . Bis nach oben war ich jedesmal 2-3 mal am tag scheiss gebadet. Die dusche sehr warm. Die sonne strahlt in jedes zimmer rein. Klimaanlage schwach. Das bett wat gemütlich und sauber. Im ganzen werde ich nicht mehr kommen und auch nicht mehr nach koh phiphi
Stayed 3 nights in Mar 2020
Response from Reservations on 19 Mar 2020
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

8/10 Good

cusmano

Liked: Cleanliness, staff & service, property conditions & facilities
Sympathique
L’hôtel est bien, en revanche se préparer à monter beaucoup de marches minimum 100 env pour aller dans l’hôtel.. et c’est raide ! Une fois dans la chambre il y a le nécessaire, qui est convenable. En revanche s’attendre à des chambres plus anciennes que sur les photos. Une jolie vue pour les chambres seaview !! Le personnel est à l’écoute et serviable
Stayed 3 nights in Jan 2020
Response from Reservations on 19 Jan 2020
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

8/10 Good

Veronika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Reservations on 23 Jan 2020
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

8/10 Good

Mette

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2019
Response from Reservations on 23 Jan 2020
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

6/10 Okay

Janne, Hamburg

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Toller Blick vom Balkon, jedoch sind Einrichtungsgegenstände schon sehr in die Jahre gekommen und alles sehr wackelig.. das Personal war nichtsdestotrotz sehr nett und hat uns direkt geholfen, nachdem direkt nach der Ankunft das Bett nur beim drauf setzen zusammenbrach auf Grund von einer Holzplattenkonstruktion als Lattenrost..
Stayed 3 nights in Nov 2019
Response from Reservations on 30 Nov 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

8/10 Good

Gisele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é bom, à vista é linda, porém são muitas escadas, muuuuitas escadas. No primeiro dia ficamos no último andar, à vista de PhiPhi era linda mas com um bebê ficava totalmente inviável subir todooos aqueles degraus. Pedimos para trocar de quarto e fomos rapidamente atendidos. Mas mesmo no primeiro andar ainda são muitas escadas hehe
Stayed 4 nights in Nov 2019
Response from Reservations on 30 Nov 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

10/10 Excellent

Ahmad

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Reservations on 29 Aug 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

8/10 Good

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Reservations on 10 Aug 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty hotel. Don’t go
Bugs everywhere. Staff unfriendly. Left one day early because cockroaches everywhere. Mold everywhere. AC leaks.
Stayed 3 nights in Jul 2019
Response from Reservations on 15 July 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019
Response from Reservations on 7 May 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C’était propre. Chambre petite. Attention chambres en hauteur, beaucoup d’escaliers. Wifi marche bien. C’était bien
Stayed 1 night in Apr 2019
Response from Reservations on 30 Apr 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Avevo letto buone recensioni, ma nessuno che parlava di 196 scalini per arrivare alle camere superiori. Pulizia mediocre, colazione mediocre, il tutto giustificato da un prezzo sotto la media.
Stayed 3 nights in Mar 2019
Response from Reservations on 29 Apr 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Un personnel à l’ecoute, serviable. Des petites attentions qui font la différence
Stayed 2 nights in Mar 2019
Response from Reservations on 2 Apr 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from Reservations on 29 Apr 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

8/10 Good

Romina S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La ubicación es buena y la habitación nos encantó! El personal muy amable. Es cierto que tiene muchos escalones para subir pero te ayudan a subir las valijas e incluso te buscan en el puerto. Lo único que no me convenció mucho fue el desayuno que te llevan a la habitación. Volvería!
Stayed 1 night in Mar 2019
Response from Reservations on 20 Mar 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Reservations on 29 Apr 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

6/10 Okay

Liza

Disliked: Cleanliness, staff & service
En liten djungel
Ett lätt träningspass varje gång du ska upp till rummet. Men det var dem värda då det var tyst och hyfsat lugnt runt omkring. Dem hade mycket apor ju högre upp du bodde vilket var kul att titta på men man fick inte lämna något framme/ ute på balkongen då aporna kom och tar maten på en gång. Rummen hade tunna väggar och mycket små trasiga kakel, tak mm. Personalen var inte otrevliga men ointresserade och ingen koll alls. Sängarna var stenhårda ( sova på rygg är att rekommendera). Helt okej för att sova några nätter. Är du en känslig individ för exempelvis insekter, fladdermöss, ödlor eller orent är detta INTE en plats för dig. Helt okej med tanke på priset men hade inte bokat det igen.
Stayed 4 nights in Feb 2019
Response from Reservations on 2 Mar 2019
Thank you for your booking with our resort.

8/10 Good

fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable
Agréable hôtel surplombant la ville avec vue sur la mer. Facile d’accès depuis le port et bcp de boutiques et de restaurants sur le chemin... Le personnel est très réactif et serviable !
Stayed 3 nights in Feb 2019
Response from Reservations on 22 Feb 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

6/10 Okay

Juha

Liked: Staff & service
Stayed 3 nights in Jan 2019
Response from Reservations on 31 Jan 2019
Dear Guest Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muitas escadas contei 206 degraus ate ao quarto equivale a um predio de 14 andares a vista da varanda vale a pena mas nao recomendo a pessoas menos jovens
Stayed 3 nights in Jan 2019
Response from Jam Reservations on 15 Jan 2019
Many thanks for booking with our resort. We work hard to make our guests happy and appreciate your feedback.

4/10 Poor

Markus

Disliked: Cleanliness, property conditions & facilities, room comfort
Ylös rinteelle nostettu kulunut parakkihotelli
Piitkää portaiden kiipeämistä ei palkittu yllättävän hyvällä majapaikalla vaan ennakko-odotuksiakin nuhjuisemmalla parakkihotellilla. Huone vilisi muurahaisia ja torakka bongattu kylpyhuoneesta. Katossa kengänjälkiä kaiketi edellisten vieraiden hyttysentappotalkoista. Äänieristys oli surkea, viereisten huoneiden ja jopa kaukana olevan rantabaarin jytke kantautui huoneeseen. Ylempänä olevan huoneen askeleet saivat koko huoneen tärisemään. Plussaa tavaroiden kantopalvelusta tulolaiturille ja takaisin. Näkymät ovat kohtalaiset jos et satu olemaan kunkin kerroksen alemmassa huoneessa. Hintaan kuulunut aamupala tuotiin ovelle ja sen myslijugurttihedelmäsetti oli vierailun ainoa iloinen yllätys. Jos olet tänne asti maailmaa selvinnyt, niin ei kannata haaskata aikaansa ja fiiliksiäön tähän paikkaan.
Stayed 1 night in Dec 2018
Response from Papaya Resorts on 11 Jan 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!