After a long walk through the town to the Papaya Phi Phi Resorts, we discovered the first level of the shabby looking hotel was at the top of a steep flight of stairs with a 2 story walk up to the check in area. We were already hot and sweaty after the walk from the ferry, and after hauling our luggage up these stairs I was drenched in sweat. Once at the top we were told that the room was not ready yet. We asked if we could change somewhere and asked if they would store our bags. Our bags were brought up another flight of stairs to a bathroom opening off the outdoor walkway. The bathroom was filthy and the floor soaking wet, so neither I nor my wife felt comfortable changing in the bathroom. As we walked back to reception we strolled past a literally mangy cat who was keeping residence at the hotel, his fur matted, falling off and his skin scabbed. We told them that our bags were on the walk way and they told us they would bring them up to the room for us. When we returned to the hotel and got our key, and began walking up the stairs/walkway, we found that all of our bags had been left outside, on the walkway, in front of the door to the filthy toilet. We then walked another 4 stories in a tropical heat up to our room where we opened the door to find a dirty, dank room, with furniture that looked like it had spent many years in in a freshman college dorm room. It in no way resembled the quality and cleanliness show on Travelocity. We stayed at another hotel that night.