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"The staff and service is excellent "

"Needs grounds improvement between the main pool and the beach. Beds are too hard. Cannot sleep on a very hard mattress with no give. Staff are very friendly and property is well cared for, with great access to the alleys and pathways right beside reception."

"The Hotel is totally constructed of natural material, mainly bamboo.. so don’t expect the Hilton. The staff are friendly and polite. The rooms are as in images available. The Pool and Restaurant are good. It is right on the beach, tucked in a corner. Now bad news. About 600m away is the Ibiza Beach Party Venue. The noise starts at 8pm and ceases around 4am. It is very intrusive and the Resort has to issue earplugs. This is not any fault of this or any other hotel on the Island, but severely impacts on any stay. A great resort, spoiled by another business."

"Room was ok. The staff were nice. They food at the restaurant was very basic and the portions were very small. Service was really slow many times waiting 20 plus minutes for the food to arrive. Restaurant area is very unattractive. This would not be such an issue if there were any other options for dinning out but you need to take a boat to town to have any other eating options and the last boat back to the resort is at 4:30 so you don't have any options but to be stuck eating at their restaurant. I'm sure that they plan it that way so everyone is stuck eating there. Food is overpriced for the portion sizes. I would not recommend staying at this location."

"Only stayed here for 1 night and it was perfect. Great location, allowed us an earlier check in when the room became available. Lovely room, immaculate and staff was friendly and professional. Would recommend to others"

"Fine"

"This was one of the most disappointing hotel experiences we’ve had. The room had a very strong moldy smell that was impossible to ignore and made it uncomfortable to stay in the room for long periods. For a hotel that markets itself as a 5-star property, this is completely unacceptable. Even more concerning was the cleanliness of the bathroom. The shower, bathtub, and toilet were visibly dirty and clearly had not been cleaned to an acceptable standard before our arrival. Hygiene is the most basic expectation in any hotel, and certainly in one claiming a 5-star rating. The overall condition of the hotel feels extremely outdated and poorly maintained. While this property may have deserved a 5-star rating many years ago, today it unfortunately does not even meet the standards of a typical 2-star hotel. We hope management takes this feedback seriously and addresses the cleanliness and maintenance issues urgently, because the current condition does not match the expectations set by the hotel’s advertised rating."

"The rooms are spacious but the hotel is in desperate need of a refurbishment it’s in an ideal location from The pier but the pool area lift and dining areas, reception and rooms are tired I would not stay here again "

"Visiting Phi Phi Island was one of the highlights of my trip to Thailand. The scenery is incredible, especially the turquoise water and dramatic cliffs. The boat tour was so much fun, and the atmosphere is lively but still peaceful. Highly recommend!"