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Reviews of Bay Villas Koh Phangan

5 out of 5
Bay Villas Koh Phangan
33/15 Beach Road, Haad Salad, Ko Pha-ngan, Surat Thani

Reviews

8.4

Very good

Rating 10 - Excellent. 9 out of 13 reviews" "
Rating 8 - Good. 1 out of 13 reviews" "
Rating 6 - Okay. 1 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 2 out of 13 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Melisa, new york

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Reading some of the reviews here made me almost cancel the reservation people. Please be kind when you review a place that the only shortcoming it’s is location on the hills on top of the seashore, which was a perfect location for us to feel loved was for bedroom amazing view, amazing pool. Everything was just perfect. There is a need to take a ride from the bottom of the hill to the top of the place where the villa is how ever it’s worth while, you can get a taxi driver to pick you up for a few dollars each time it is in amazing place great service spotless amenities and the cleaning service is only once a week. This is something that I would like to change and I have it maybe twice a week so in overall we had a fabulous time and we will come back for sure.
Stayed 7 nights in Jan 2024
Response from Panithan Madee on 22 Jan 2024
Dear Melisa,Thank you for taking the time to share your experience with Bay Villas Koh Phangan on Expedia. We are delighted to hear that you had a fabulous time during your stay with us.It warms our hearts to know that you appreciated the perfect location on the hills overlooking the seashore. We understand that the ride from the bottom of the hill to the villa may seem inconvenient, but we're thrilled to hear that you found it worthwhile. The amazing view, incredible pool, and the overall atmosphere of love made it all worthwhile, and we're glad you enjoyed these aspects of your stay.We appreciate your understanding regarding the once-a-week cleaning service. Your feedback is valuable, and we'll certainly take it into consideration. We aim to enhance our guests' experience, and your suggestion for more frequent cleaning is duly noted.It's wonderful to know that you found the amenities spotless and the service excellent. We strive to provide a memorable and comfortable stay for all our guests.We look forward to welcoming you back to Bay Villas Koh Phangan in the future. If there's anything specific you'd like us to improve or if you have any further comments, please feel free to reach out. Thank you once again for choosing Bay Villas for your getaway.Warm regards,Bay villas Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Villas and amazing view,We are enjoy the Sunset everyday in the pool..I definitely love to stay again and also suggest anyone who want a perfect villas with your friend and family you should rent here, ... LOVE IT :) Thank you !
Stayed 4 nights in Jul 2019
Response from Bay Residence Team on 18 July 2019
Greetings, Thank you very much for the kind words about our villa's. We agree to the sunsets here at Bay Residence are amazing. We would love to have you stay with us anytime. Thanks again.

8/10 Good

Djo, Beirut

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Luxury in Koh Phangan . Beautiful setting . Not all villas have the same view . Some better than other
Stayed 3 nights in Feb 2019
Response from Bay Villa Management. on 10 May 2019
Greetings Djo, Thank you for the kind review. We strive to create a calm and tranquil aura. Please communicate with us beforehand next time and we can provide you with the villa with the best view available.

6/10 Okay

Mor

Disliked: Staff & service
A disappointing experience
We stayed at bay villas for 4 days, a family of 6 people, since the 22 of September until the 26. The villa was beautiful but unfortunately we left not satisfied at all ! Starts with the non stop construction from 6am to the after noon. Its was unbearable ! We had to leave every day early, so we would not tolerate the drills and the hammers, Which did not allow us to enjoy the vila during the day. Although we wanted this villa, we would not have taken it if we were told there were constructions ! 3. Problem in one room - the Left room at the two private rooms had no hot water and water flow for all the whole 4 days . 4. Breakfast - the breakfast is funny, bread and croissant from yesterday and juice in a box. On a tropical place like this it’s funny to this, and more funny you take 300b per person for this . I think you need to respect the people that comes to your villa and pay a lot of money and offer something more dignified. 5. Service - If you know that the road access is impossible for the villa and many taxis do not want to go there, take care of the service that will be more available and convenient and not so expensive. After 5 PM on the weekend and 6 PM on the rest of the week you are pretty stuck in the villa. Coffee Machine - A basic thing in a villa like this is to put a normal coffee machine. And even after we told Mary the hostess about all the problems she did not seem to really care..
Stayed 4 nights in Sep 2018
Response from Bay Villa Management. on 10 May 2019
Greetings Mor, Thank you for your feedback. We are very unsettled about this review. We apologize for the noise. A few points The construction started at 8, not 6. The noise for construction is no longer a factor moving forward. The breakfast we provide is from the #1 ranked bakery on the island, we are sorry it didn't meet your expectations. I assure we receive no complaints regarding this before. We offer free shuttle service to and from the beach every day. Thanks again for your feedback. We hope you give us another chance and visit us soon.

2/10 Terrible

Sally

Disliked: Cleanliness, property conditions & facilities, room comfort
Just awful
Ants everywhere, there are snakes on the property located outside the villa (very scary) they only change the towels every 4 days and clean the villa every 4 days, no kitchen supplies to cook, very very steep roads that you cannot walk, not located close to the beach. Overall I would NOT recommend at all.
Stayed 8 nights in Sep 2018
Response from Bay Villa Management Team on 10 May 2019
Hello Sally, Thank you for the feedback. We are sorry that you didn't have an enjoyable stay. As for the ants and snakes, we are located on a tropical island. Although our staff does everything they can to suppress these things. It is absurd to assume we can get rid of them entirely, As for the towels and cleaning those are the days you get complimentary cleaning you only needed to ask if you wanted us to add more days. You will be happy to know we have updated all of our villas to have all the kitchen supplies you would ever need. Please take advantage of our free shuttle service to and from the villa next time you stay with us.

2/10 Terrible

Ittai

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stay away
Family of 4. We signed up for a 3 bedroom villa with an extra bath. Not in reality. It's a 2 bedroom villa with a single bathroom. A completely separate unit is that extra bed and bath, but unfortunately irrelevant for a family of 2 young kids who were supposed to sleep in 2 separate bedrooms. Staff is unavailable starting at 6 pm till 8 am the next morning. Unacceptable for a property boasting 5 stars. During the working hours they take their time responding to messages. The place is isolated. They run a free shuttle only during the working hours, and only down the beach to where there is no grocery store or supermarket. You want to go out to dinner after 6 pm? You should try finding a taxi by yourself. Pretty hard when there is no cell reception and there is no landline in the property. Your only choice is to rent a vehicle, which they offer, but at outrageous prices. They say the villa has blackout drapes. If doesn't. Our kids woke up every morning at the break of dawn. They say it's air-conditioned. Well only the 2 bedrooms are. The kitchen, dining room and living room are not. Another misleading item on the posting. We had a 2 hour powerout, after sundown, no electricity, no lighting, and since it was after 6 pm there was nobody to talk to. You would expect a top-dollar 5-star property to have a backup generator for power-outs. We checked out 3 days early. The property refused a refund although all of the above. Travelers beware.
Stayed 6 nights in Sep 2018
Response from Fabrice on 28 Sept 2018
Dear Ittai, Thanks for your feedback. Let us clarify couple of points. - The villa you booked is as per description and room category, we have many hotels.com booking staying in this villa and nevera had any issues. - Car rental : We rent only full option maintained vehicules with insurance, so the price is higher. - Power outage : This are government issued, and we have no information about it, yet, we have been present to inform our customers. - Generator : We have now a main generator for all our villas. To sum up : You never mentioned any of this issues during your stay, we would have done something to ensure you a better stay. Regards Fabrice General Manager

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Dec 2023

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from Evan on 19 Aug 2019
Thank you very much for your kind review. It is greatly appreciated. We hope to see you again!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2019
Response from Bay Villa Management on 10 May 2019
Thank you very much for the 5 out of 5! We are overjoyed with your feedback.

10/10 Excellent

Nebojsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic villa with a killer view
This was a fantastic villa with a killer view, great comfort and super-friendly staff. We were 6 people, out of which 2 couples and the house was quite spacious. The swimming pool is just great and adds so much to the mornings and the first coffee. All the amenities in the villa function, while the only small downside of the kitchen is that there is no dishwasher. The villa is very private and secluded from the rest of the island, providing a great privacy but still with an easy access. I highly recommend this villa and will gladly stay there again!
Stayed 9 nights in Dec 2018
Response from Bay Villa Management. on 10 May 2019
Greetings Nebojsa, Thank you very much for the perfect score! We are ecstatic with your response. Thank you for mentioning our amazing view. Thanks again for staying with us we are overwhelmed with this positive review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neue Top Villa mit wunderschöner Aussicht. Wir waren 12 Tage in der Bay Residence und wir können diese zu 100% weiter empfehlen. Weiter bietet der Vermieter einen Whatsapp Service wo alle Wünsche innert kürzester Zeit erfüllt werden.
Stayed 12 nights in Dec 2018
Response from Bay Villa Management. on 10 May 2019
Greetings, Thank you very much for this perfect score. We appreciate the feedback regarding our quick responses. We here at Bay Villa strive to offer top notch service.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from Fabrice - General Manager on 10 Jan 2018
Thank you very much for your feedback. We look forward to welcome you again soon.