Exterior

Reviews of Norfolk Guest House

3.5 out of 5
Norfolk Guest House
102 Eramosa Road, Guelph, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 112 out of 150 reviews" "
Rating 8 - Good. 28 out of 150 reviews" "
Rating 6 - Okay. 7 out of 150 reviews" "
Rating 4 - Poor. 2 out of 150 reviews" "
Rating 2 - Terrible. 1 out of 150 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

susan, Brockville

Liked: Cleanliness, staff & service, property conditions & facilities
Jen was an amazing chef! Room was lovely but bathroom needs some updating
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic house with wonderful rooms. The yard is also quite wonderful. The staff are wonderful, however for breakfast tgere was only one person serving a large number people. Towels, glasses, silverware were not clean. Instant coffee with powdered creamer was also disappointing. I was a bit surprised to be offered two choices for breakfast. I didn't feel as though i had any alternatives. Showers were absolutely wonderful!
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Travelled with group
Liked: Staff & service, property conditions & facilities
Penthouse suite (2 bedrooms) was perfect for myself and a friend to share for a night out. The host was accommodating and responded quickly. Would stay here again
Stayed 1 night in Apr 2024
Response from owner on 21 Apr 2024
very happy we exceeded expectations.

10/10 Excellent

James

The breakfast was awesome. The cook and server Jennifer was very friendly and knew all about the intrigues that she was preparing. The room which was called the Turkish swore was beautiful. It gave you an awe when you opened your door. I would highly recommend your stay here.
Stayed 1 night in Apr 2024
Response from owner on 24 Apr 2024
We love that. Jen is the best.

10/10 Excellent

Valeriya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dream!!
Stayed 1 night in Mar 2024
Response from Norfolk team on 8 Mar 2024
That's high praise.... we are happy we exceeded your expectations

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Since my son now attends University of Guelph, I have needed to stay in Guelph overnight multiple times over the last year. I haven’t chosen the same place twice because each wasn’t quite what we were looking for. Norfolk Guest House is very well priced for what it offers. It is in a very good location, parking was easy (and free!) Breakfast was included (and made to order!) The host and house were both lovely! I have found my place in Guelph. Thanks!
Stayed 1 night in Feb 2024
Response from Norfolk team on 8 Mar 2024
Many thanks for the positive feedback. We will continue to make your visits to guelph memorable.

10/10 Excellent

Stéphanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best decision I made for my 5 days trip to Guelph. Wi-Fi, parking and breakfast are included in this charming cozy house and what a great healthy breakfast everyday! I would recommend to anyone travelling to Guelph!
Stayed 4 nights in Dec 2023
Response from Owner on 23 Jan 2024
Thank you so much nothing makes us happier than a satisfied guest experience .

10/10 Excellent

Barry

Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Liked: Property conditions & facilities
Lovely room. Parking, as advertised, inadequate.
Stayed 1 night in Nov 2023
Response from staff on 6 Dec 2023
Thankyou for your feedback. We have one car spare allotted per room. IF you have a truck or oversized vehicle then yes its doable. Best part there is no charge to park unlike other locations .

10/10 Excellent

Jocelyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Turkish room is lovely. The bright colours made for a cheery stay, and thr linens and oleasure to cozy into. The bathroom is a couple stairs down, a unique and fun feature when choosing tobstay outside of big brand hotels. Exceptionally quiet was my favourite highlight
Stayed 1 night in Nov 2023
Response from owner on 6 Dec 2023
Thanks, all of of rooms have been recently updated with new mattresses and bedding . all rooms have a different style and feel, something for everyone .

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for your hospitality. Will stay again next time for sure.
Stayed 1 night in Nov 2023
Response from staff on 6 Dec 2023
Our biggest compliment is a returning guest. Can't wait to see you gain

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms with a very kind & courteous staff.
Stayed 1 night in Nov 2023
Response from owner on 6 Dec 2023
looks like we did a great job. Thank you for sharing, we do have a great staff.

2/10 Terrible

Trenton

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not a good experience. They’re not set up properly -No privacy. No security. The place felt dirty and did not feel secure. Would not recommend.
Stayed 1 night in Oct 2023
Response from owner on 3 Nov 2023
Thank you for taking the time to share your opinions! We rank highly on cleanliness based on previous comments. The nature of a bed and breakfast is you are sharing the house with other people. The house is not rented for one client at a time unless you rent it that way. There are three very private suites within the property each located on their own floor. These suites are 1000 square feet and provide total privacy and luxury. All bedrooms are equipped with deadbolts on the door and our main door has a digital code with deadbolt and a secondary deadbolt . The outside of the property is very well lit for customer safety and visual effect. Security cameras are place in common areas and outside all entrances for safety. Its B&B bylaws that owners must live on site , everyone has the added security of knowing we are always on site. We take guest comfort and safety seriously.

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing night. Loved the whole house, beautiful decor and an amazing breakfast prepared by sweet Amy! We will definately be coming back and already have our next room picked out!
Stayed 1 night in Oct 2023
Response from owner on 30 Oct 2023
Wow, thank you for such kind words.... what's your next room??? Grandview or Penthouse ! Amy will have some yummy treats cooking up in the kitchen on weekends

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very flexible arrival arrangements - great for our late flight arrival. Really friendly and helpful host - lovely property!
Stayed 1 night in Oct 2023
Response from Owner on 30 Oct 2023
Thankyou so much, we provide self check in information to all guests knowing travel plans can change at anytime. we try to make the process super easy. Glad this worked well for you ;)

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot close to downtown. Property is beautiful and the room has many great amenities.
Stayed 1 night in Sep 2023
Response from owner on 19 Oct 2023
Greatly appreciated If you want a great overnight stay with all the luxuriess ... Grandview and penthouse are what you are looking for . We have a room to suit most needs and budgets.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnighter in a beautiful house.
It was just an overnight stay on my way to a destination. I would remind folks that when they book their room to contact the guest house to get the access code to the front door.
Stayed 1 night in Aug 2023
Response from Owner on 19 Oct 2023
Thank you for your positive review. We always recommend that the guest reach our before their stay to establish communication , ask any questions, and at that time we can send you check in instructions. A phone with texting abilities is best. After a long day of travel or busy day, it's helpful to have check in instruction at your fingertips .

8/10 Good

Mary

Stayed 1 night in Jun 2023

10/10 Excellent

Diane

Stayed 1 night in Jun 2023

8/10 Good

Jessica

Stayed 1 night in Jun 2023
Response from owner on 6 June 2023
Thankyou for the positive review, always happy to have returning guests .

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness
If you like rules, penalties for early checkin, 9am breakfasts and thin walls, this is for you.
Stayed 1 night in Jun 2023
Response from owner on 6 June 2023
Thank you for the feedback . when you make a reservation all information regarding our breakfast times and check in and check out are provide. We Post that information on the website as well. We provide the early check in and late check out as a feature guest love when they need a little extra time with us. Check in is pm and check out is 11. Very standard hours. We do need to have se times so we can get the property ready for the next guests within the window from check out to check in. Breakfast houses are between 8 am and 10 am . Earlier than 8 am is self serve.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from owner on 16 May 2023
Many thanks , always great to have such interesting guests .

10/10 Excellent

Oceana, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The room was fabulous: comfortable bed, beautiful bedding and lovely bathroom. I would definitely return.
Stayed 1 night in Mar 2023
Response from owner on 1 Apr 2023
Very kind of you to say, I hope the wedding was splendid

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room and the historic quality of the guest house -easy check in and convenient location -we would recommend
Stayed 1 night in Mar 2023
Response from owner on 1 Apr 2023
We are very proud of the heritage of the building and we have lovingly restored to modern day standard/blending the old wth the new to give it some flare.

10/10 Excellent

Amie

Stayed 1 night in Mar 2023
Response from owner on 14 Apr 2023
Wow, thank you so much for the great review . Our staff will be pleased to hear this .

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice heritage style rooms. The building is lovely!
Stayed 1 night in Mar 2023
Response from owner on 1 Apr 2023
This house was originally built in 1865. Since the day we opened the door some 20 plus years ago , we have remodelled every inch inside and out. Every bedroom has its own bathroom with jacuzzi.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FABULOUS! Have been multiple times. My Guelph "Go To"! Beautiful rooms, wonderful hospitality, very accommodating!
Stayed 1 night in Feb 2023
Response from owner on 5 Mar 2023
Thankyou, we appreciate the positive feedback. We are always happy to hear that our guests are happy. That's our goal.

10/10 Excellent

Stephen

Stayed 1 night in Nov 2022
Response from owner on 1 Dec 2022
We are thrilled you loved staying with us.

10/10 Excellent

JAMES M

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great service. Property with character.
Stayed 3 nights in Oct 2022
Response from owner on 10 Oct 2022
Many thanks for your kind words.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This accommodation was charming. It is furnished with plenty of antiques and has updated amenities including comfortable beds. I would definitely recommend this place and i would also return when im in the area.
Stayed 2 nights in Oct 2022
Response from owner on 10 Oct 2022
Norfolk Guest House is a great blend of the impressive architectural detail of years past married with all the modern amenities of today . Best of both worlds , so glad you enjoyed your stay and look forward to your return .

6/10 Okay

Gerrylyn

Travelled with family
Liked: Staff & service
Beautiful old house. The grounds at the entrance were a little overgrown. We thought the Dining Room / Main Floor, staircase up and hallway was beautiful. The room itself looked a little tired. Could have used a fresh painting. The windows did not seem to open. The bathroom was spacious but the lighting was terrible. I also would have preferred that the bathroom have a door on the bathroom itself. Angelina was the highlight. Lovely young girl who took care of us during our one night stay.
Stayed 1 night in Sep 2022
Response from owner on 12 Sept 2022
Thank you for sharing. We also think Angelina is wonderful. She is a valued member of the Norfolk team. We will share your kind words to her. We provide comfortable well kept clean rooms. The room was upgraded one month ago with a new bed Frame, new bed mattress and new high end bedding and pillows. Renovations and redecorating is a continuous journey as time permits!

10/10 Excellent

Leigh Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very clean, comfortable bed, friendly staff, nice breakfast.
Stayed 1 night in Aug 2022
Response from owner on 30 Aug 2022
Its always a pleasure to hear our guest enjoyed their stay and appreciate our offering. Thankyou for the kind words

8/10 Good

Blake

Stayed 1 night in Aug 2022

10/10 Excellent

NANCY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautifully decorated inn..very welcoming and lovely! The smell of fresh coffee as you enter. Complimentary breakfast delivered to your door and it is home cooked and delicious. Staff is friendly and accommodating. We definitely will return very soon to Norfolk Guest House in Guelph. 🌺
Stayed 2 nights in Aug 2022
Response from owner on 30 Aug 2022
So happy you enjoyed your stay in one of our grand suites . looking forward to your next visit

8/10 Good

Jack

Liked: Cleanliness, property conditions & facilities, room comfort
OK but not great
This a good B&B but not great. Lots of little things missing like no cleanex in the room so u need to use toilet paper, no coffee machine, glasses or water bottles in rooms, lack of info or instructions on how to get the continental breakfast and a whole list of fines if anything in the room is soiled. Pretty negative approach to renting out a room. Very little contact with the hostess of the facility until leaving.
Stayed 1 night in Aug 2022
Response from owner on 11 Aug 2022
We appreciate your comments, all perspectives are important. Norfolk Guest House tries to balance the clients individual needs with being environmentally conscious. We provide a guest kitchen on the main floor for all guest to use at any time. In the kitchen we have set up coffee makers and provide a water cooler with glasses beside it . We provide two cabinets full of glasses for guest use one located on each floor. We offer room service breakfast at a cost for those that prefer more options.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Janet was a super host and didn't hesitate to engage and provide us with all the area information and attractions. Very welcoming and very cozy place. Love that little private terrasse on the side of the house.
Stayed 3 nights in Jun 2022
Response from owner on 3 Aug 2022
We so appreciate the kind words. We try to be as helpful as possible when we can. Im very pleased you enjoyed your stay with us while in guelph. Hope to see you again in the future.

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All.
Stayed 1 night in Jul 2022
Response from owner on 3 Aug 2022
Thankyou for the positive feedback. It's always nice to know we are making our guests comfortable and happy.

10/10 Excellent

Olivia

Stayed 1 night in Jul 2022

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking, very Clean, Quiet, short walk to Restaurants..
Stayed 1 night in Jun 2022
Response from owner on 10 July 2022
Thank you for your positive feedback.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Only found noisy at night as someone below has a surround sound system way to loud
Stayed 1 night in May 2022
Response from Owner on 16 May 2022
So glad you enjoyed your stay with us.

10/10 Excellent

ROBIN

Liked: Staff & service, amenities, property conditions & facilities
Very nice room and Janet was so welcoming. She made me feel at home. Will definitely be back again!
Stayed 1 night in Apr 2022
Response from JP on 29 Apr 2022
Returning clients is a wonderful way of saying you enjoyed your stay, doesn't get any better than that. Hope to see you again very soon.

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at Norfolk Guest House - the rooms are beautiful, the bathtub is great and Janet is lovely! Highly recommend!
Stayed 2 nights in Mar 2022
Response from JP on 29 Apr 2022
Your great review is greatly appreciate and it shows us we are doing a good job. Thanks for the kind words

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing suite!
My stay was amazing! It started with an unexpected upgrade to the beautiful Queen Suite. Gorgeous room with stunning ceiling work, bed and bedding was luxurious and the bath…to die for! Breakfast was delicious. I truly loved it some much I didn’t want to leave in the morning. The owner was gracious, friendly, accommodating and truly makes the whole experience incredible.
Stayed 1 night in Feb 2022

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, lovely host! Will return!
Stayed 1 night in Dec 2021
Response from Owner on 4 Jan 2022
So happy your stay was enjoyable . Hope to see you again very soon

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was lovely and the owner/staff friendly and very helpful.
Stayed 2 nights in Dec 2021
Response from Owner on 4 Jan 2022
Thank you for your thoughtful words. We appreciate the positive feedback. Always happy to help our guests!!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for a quiet retreat and getaway from the hustle and bustle of big city living. Location is walking distance to the downtown area with lots of restaurant options. Janet, the host was lovely!
Stayed 1 night in Aug 2021
Response from owner on 22 Sept 2021
Guelph is a great location for a weekend getaway, its close to so many fun fall activities. We are happy you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A very charming house , clean and welcoming. We loved our stay
Stayed 1 night in Jul 2021
Response from owner on 3 Aug 2021
We are so happy you loved your stay . We are very excited to see people travel again . Thank you for making Norfolk Guest House a part of your travel plan.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful stay! Janet was a considerate and gracious host. no hesitation to stay again when i’m Guelph!
front street view
front dining room
rear dining room
Stayed 1 night in Jul 2021
Response from owner on 17 July 2021
Thankyou, we appreciate the kind words. Book ahead for your next getaway !

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room and jetted tub was amazing. Breakfast included made on site was perfect. Perfect spot for a relaxing romantic getaway. The guest kitchen has teas, coffee, filtered water, and other items you may need.
Stayed 2 nights in Feb 2021
Response from owner on 14 Feb 2021
Thank you for all your kind words. We are delighted you enjoyed your time in the Penthouse, Happy Valentines