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Reviews of Grand Hotel Kiama

3 out of 5
Grand Hotel Kiama
49 Manning Street, Kiama, NSW

Reviews

4.6
Rating 10 - Excellent. 31 out of 678 reviews" "
Rating 8 - Good. 115 out of 678 reviews" "
Rating 6 - Okay. 143 out of 678 reviews" "
Rating 4 - Poor. 146 out of 678 reviews" "
Rating 2 - Terrible. 243 out of 678 reviews" "

4.8/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

3.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Buyer beware. Our room was water damaged from a storm, wet carpet, wet mattress, wet sheets and the stench was appalling. Due to festival no alternate accommodation was available in Berry, Kiama, Wollongong. We braved it for 1 night and cancelled our second night as the room was uninhabitable. Despite promising a refund, they later said the terms and conditions stated refunds were not an option, even though the room was uninhabitable and not fit for purpose. Noone responds to emails or phone calls despite saying they will. Bathrooms were dirty, no hand wash sinks, showers are a health hazard, bar and food service were chaotic and the pub is extremely poorly managed. You have been warned.

6/10 Okay

Jennifer

Liked: Staff & service
Music festival added ambiance and vibe to the area
Stayed 1 night in Mar 2023

2/10 Terrible

Veli

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

4/10 Poor

Sven

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

2/10 Terrible

Chad

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Dirty ignored by staff at counter for 20 mins on check in told room not ready come back in an hour 2 hours later had to get ready for the nite in the hallway as room still not ready shared bathrooms are filthy and falling apart do not stay here avoid at all costs

2/10 Terrible

Adilson

Travelled with family
Disliked: Staff & service
Stayed 1 night in Dec 2022

6/10 Okay

Julie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

2/10 Terrible

Alan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room not ready on arrival, had to wait three hours, no staff on site to sort the rooms out. Staff from another pub as no staff were there that usually run the place. Eventually got a room key to find a room straight from the Texas chain saw massacre.no taps in the bathroom and carpet an curtains moth eaten, holes in the roof and a complete mess. Did not stay and will be applying for a refund from last minute, Do not bother to book in.
Stayed 1 night in Jan 2023

8/10 Good

Glenice

Liked: Cleanliness, staff & service
The staff were so helpful. The hotel was basic but clean and the bed so comfortable. For the price I paid, it was excellent value.

2/10 Terrible

Diem

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room very dirty waith mould on the ceiling. There is nothing in the room except beds. Only one share bathroom for female and it's disgusting. The tap was broken, no toilet paper. The shower is old and mouldy. Toilet door lock is broken. I recommend no one should stay here.
Stayed 1 night in Dec 2022

2/10 Terrible

Arun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is not clean and it stinks. Floor is creaking. There is 'one single' shower room, wash basin and a toilet for 2 floors of guests. Wouldn't even recommend this hotel to people who are looking for the cheapest of the options. It's not worth the cheap price.
Stayed 1 night in Dec 2022

2/10 Terrible

Nishat

Stayed 1 night in Dec 2022

2/10 Terrible

Syeda Nishat

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just beds & a bin. No fan in this hot summer. Windows cannot be closed. One toilet in the entire floor for female. The whole building may collapse anytime. Both regular stairs and fire exits are hard to access. In a fire every single person gonna die. It's a fire trap. Though It's very cheap but not safe at all to spend nights.

2/10 Terrible

Anita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mould hovel
This place is a disgusting mould infested hovel. It should not be allowed to be a place of accommodation. Its dirty, and the rooms are so full of mould its a disgrace. I will be reporting it to the council to inspect and close. We woke up with sore throats and after only a few hours mould growing on our things. 😱😡
Stayed 1 night in Nov 2022

8/10 Good

Rebecca

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The view is grand
Stayed 4 nights in Nov 2022

2/10 Terrible

INDERJEET

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel and worst website to book hotel
I am very disappointed with hotel and hotels .com both. I couldn’t check in the day I booked hotel. I reach there in property and no one was there. After that I am trying to reach hotels.com to get my money refunded but there customer care number is not working. Worst experience ever never recommended anyone
Stayed 1 night in Nov 2022

6/10 Okay

Pietro

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not much needs renovating
Stayed 1 night in Oct 2022

8/10 Good

Jules

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good value, clean, central location, easy check-in and check-out
Stayed 1 night in Oct 2022

4/10 Poor

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

John

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Sep 2022

2/10 Terrible

Sonia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived beyond our checkin time, roughly 5ish. Staff made me wait 15 mins so they could obtain room key. I had to remind them I was waiting. I was informed that our room had not been cleaned due to the late check out. I think the people who supposedly checked out kate were still occupying the room. When entering, the room it smelt bad. Plates in sink , no toilet paper . Pubic hair bathroom sink . Holes in walls . No flat sheets . It was a horrible sight .
Stayed 1 night in Sep 2022

2/10 Terrible

Leo

Stayed 1 night in Sep 2022

8/10 Good

Rick

Liked: Staff & service
Nice old hotel
Stayed 1 night in Sep 2022

4/10 Poor

Dave

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont stay in these rooms unless you want to sleep off a night of hard drinking.
Stayed 1 night in Sep 2022

2/10 Terrible

Jaimin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

2/10 Terrible

Mark

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

6/10 Okay

HUA

Liked: Amenities
Disliked: Property conditions & facilities
the hotel locates at a beautiful coast, where people can stay several weekends. The hotel is too old and lack of maintenance. No one clean the room for the 4 days I stayed.
Stayed 4 nights in Aug 2022

2/10 Terrible

Tommy

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Terrible cold room, rain water leaks, no power point in the room, noise, dirty room
Stayed 2 nights in Aug 2022

8/10 Good

Cameron

Liked: Staff & service
It’s the cheapest accommodation around however because of that it’s extremely dated and needs a good paint 🙂
Stayed 1 night in Aug 2022

2/10 Terrible

Carmillia

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Disgusting-not worth thev money
Where do I start.This establishment is in dire refurbishment! Omg the stairs to the floors, needs desperate renovation,room had a foul smell,,dirty floors,dirty walls and stained linen,tears on the pillow case,dirty disgusting shower curtain,smalll communial area with one toilet and shower,squeaky floors in room my god I would not recommend this place to anyone,definitely will pay the extra to stay somehwere much better..my advice read the reviews before booking this hotel they say alot about the place. 0 stars
Stayed 1 night in Aug 2022

4/10 Poor

Raymond

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not clean dirty room no power point inside room cracks every where inside room and common areas amenities. Not cheap compared to similar accomodations
Stayed 2 nights in Aug 2022

6/10 Okay

Nick

Stayed 1 night in Jul 2022

4/10 Poor

Jill

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I SHOULD HAVE KNOWN.
O.M.G! I should have expected the worst when i stepped onto the first worn and not carpeted step to climb up to the top floor.The stairs were carpeted further up but boy! were they a safety hazard with all the edges frayed and worn away. Finally made it to the top floor and found my room.Looked freshly painted as there was pain all over the light fixture. The bed was flat on the floor with no legs to support it luckily i was able bodied enough to get up off it.Where's the TV? there wasn't one. Where's the coffee making? After a search through the rabbit warren i found the ladies bathroom and coffee making facilities BUT no milk AND no cups. I dug through the cupboard underneath and found some plastic picnic cups but no spoons. Was wary of using the cups but had no choice if i wanted a drink. On to the bathroom, Ancient is an understatement.I wouldn't use the shower as it was in the bathtub and this would be an impossibility to get out of with any impairment. Now back to the room; No bedhead,pillows up against the wall plus the pillows LOOKED fresh but were stained and the throw pillows were sad looking things.NEXT; NO POWER POINT IN THE ROOM! just an extension cord run through the window from god knows where.The sound of creaking boards and other guests could be heard clearly as well as the roar of pub patrons downstairs which echoed up through the courtyard outside my window.The owners need to desperately update the upper part of the pub as there seems to be lots of space .
Stayed 1 night in May 2022

2/10 Terrible

Paul

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel area was good and staff friendly with the meals pretty good. The room was a different story. The room was basic, no power points, no heating/cooling, 1 chair, bear light globe, basic bedside table and small. The towels provided, 1 had 2 holes in it and the other was stained. The bathrooms, 1 female and 3 male bathrooms, basic but ok. When my wife went to use the bathroom in the morning there was a man in the only womens toilet, she could not use the bathroom. Every bathroom had a feature that was broken or closed off. While the accomodation was shown as basic it did not come any where close to basic.
Stayed 1 night in May 2022

2/10 Terrible

Zachary

Disliked: Staff & service, property conditions & facilities
Didn't let me in, didn't awnser my phone calls or messages.
Stayed 1 night in May 2022

2/10 Terrible

Jinx

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super rude & dismissive as if they didn’t care whether we were there or not. DIRTY ROOM. Plaster on the floor. Holes in the wall. Carpet ripped up in places. NO POWER POINTS IN THE ROOM. mouldy curtains. dirty towels and sheets. terrible. never ever again
Stayed 1 night in May 2022

2/10 Terrible

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible
Stayed 1 night in Apr 2022

2/10 Terrible

Denis

Travelled with group
Disliked: Property conditions & facilities
Not a powerpoint or sink or wardrobe.in.the room.
Stayed 1 night in Apr 2022

2/10 Terrible

Tom

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
No power points in our room and blood stains on my pillow.
Stayed 1 night in Apr 2022

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We rang up at 7.30pm to advise there was no toilet paper in the ladies bathroom on the 3rd floor. They said they would be up to fill it up. No one bothered to do it. No tissues in the bedrooms, not even paper towel. When I called the next day I was just fobbed off. No extra blankets if cold. Basic necessities not provided and charge full price.
Stayed 1 night in Apr 2022

4/10 Poor

Tamara

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Meixi

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Taro

Liked: Cleanliness, staff & service, property conditions & facilities
No power point in a hotel room.
Stayed 1 night in Apr 2022

2/10 Terrible

Goldy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room is poorly maintained. Accomodation area is very poor.
Stayed 1 night in Apr 2022

6/10 Okay

Frances

Travelled with family, Travelled with family and small children
Liked: Staff & service
A cheap stay in a great location. The rooms are a bit tired and the shared bathrooms could do with a bit of a face lift but overall a good option. We had a great time exploring the local area.
Stayed 2 nights in Apr 2022

6/10 Okay

Wayne Aubrey

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Overall experience was okay. Location is convenient and walkable from the different tourist locations in the area. However, noise from the pub could be heard from the room we stayed. The door lock of the room we stayed wasn't working too. Toilet and bath is communal and I wish it could be cleaner.
Stayed 1 night in Apr 2022

6/10 Okay

janine

Disliked: Cleanliness, amenities, property conditions & facilities
Bathrooms with accommodation were poor. Need a major overhaul. Dirty in men's bathroom. Not enough showers or toileta
Stayed 1 night in Apr 2022

6/10 Okay

Rebecca

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Be sure to bring your cup, bowl spoons to make coffee ext. Plenty of coffee and tea milk. Bathroom of room 21 had mold in women bathroom very noticeable maybe because of rain. Don't like the stairs and lifts. Bed was basic and clean room
Stayed 1 night in Apr 2022

4/10 Poor

Kirsten

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is very old,holes on the walls,the room was very small and smelt musty ,the bathroom was very unclean and the linen had stains on the bedding and towels needs to have a good renovation before guests they there .The staff were very friendly though
Stayed 2 nights in Apr 2022

2/10 Terrible

Rodney

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It looks like the owners have not spent a cent on the accommodation since the place was built. The carpet particularly on the staircase is threadbare, the bathrooms / showers do not even have a light switch that stays on, my single person room did not even have a power point, it was a cold windy night but there was no spare blanket available, the limited common area did not even have a wooden stirrer for tea or coffee.
Stayed 1 night in Mar 2022