Sembalun Holidays from AU$425

Was quite shocked. Upon checking in, served a welcome drink, which was great but after that was just downhill. No towels were in the room and tried to call the front desk but the phone was disconnected. It took hours to get the towels. Power outage continued for so long and occurred frequently. The color of water was terrible… even for 1 night, wasn’t rest at all…

I gave the overall rating 4 stars only because I believe that the rooms could do with some level of updating, once this is done I believe that the hotel will be a 5 star resort. The staff who clean the rooms are brilliant and I would like to give a special shout out to Muskur, he was the one tasked to clean my room. He was just good and he took very good care of me during my stay. Overall the staff are warm and friendly and they go above and beyond to provide what you need. A massive thank you to the staff in the spa, they were very professional and very good at what they do. The restaurant staff were also great, my only complaint was that someone signed lots of alcoholic drinks on my room account, however the reception staff worked swiftly to remove this but a better system must be put in place to ensure that other guests are being honest as well as to protect other unsuspecting guests and the financial security of the hotel. I had a a wonderful time and I would definitely visit again and recommend it to others. Thank you Holiday Resort.

Where to begin with this resort. For starters, I’ve stayed at many places from all over the world and sudamala sengiggi is by far one of if not the best places I’ve stayed at. Incredibly friendly and accommodating staff, food is amazing and affordable as well considering we stayed at a luxury hotel. It is very well balanced between food from Indonesian food and international food so it serves all palates. They also offer a romantic dinner package for couples which we took and it was absolutely amazing, a must do for honey-mooners or couples staying at the resort. In addition, they offer many excursion/experience packages for people to do that offer a very wide array of choices. One of the best if not the best excursion packages is the 3 Gili island trips which is a private boat trip to the islands which includes snorkeling and lounging/exploring the final island which is Gili Trawangan. The room choices and accommodations are very lovely as well as the room cleaning service. All in all, a 10/10 resort experience, if you come to Lombok, this is a must stay place.

This property was enjoyable from the staff, the excursions, the massages and food. I would highly recommend the destination and location to anyone.