Interior entrance

Reviews of The Milestone Hotel & Spa

3 out of 5
The Milestone Hotel & Spa
Chibahal Marg, Thamel, Kathmandu, Central Development Region

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 65 reviews" "
Rating 8 - Good. 11 out of 65 reviews" "
Rating 6 - Okay. 3 out of 65 reviews" "
Rating 4 - Poor. 2 out of 65 reviews" "
Rating 2 - Terrible. 5 out of 65 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very good, hot shower and large comfortable bed which were all welcome especially after having completed a few weeks of trekking. The rooms do not get cleaned automatically every day so you will have to ask for that and clean towels if you need them.
Stayed 3 nights in May 2024

10/10 Excellent

Parbat

Liked: Staff & service, property conditions & facilities, room comfort
Excellent service .. friendly staff .. need to work on cleanliness of rooms carpet however very comfortable stay .. definitely visit again ☺️
Stayed 2 nights in Feb 2024
Response from Hritik Adhikari on 20 Feb 2024
Dear valued guest,Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you found our service excellent and our staff friendly during your recent stay with us.Your comments regarding the cleanliness of the room carpet have been duly noted, and we sincerely apologize for any inconvenience this may have caused you. Rest assured, we will address this matter promptly to ensure that all areas of our accommodations meet the high standards we strive for.It brings us great joy to know that despite this, you still had a comfortable stay with us. Your satisfaction is our top priority, and we are grateful for your understanding.We look forward to the opportunity of welcoming you back for another visit in the future. If there is anything else we can do to enhance your experience further, please do not hesitate to let us know.Warm regards,Hritik AdhikariGuest Relation OfficerThe Milestone Hotel

10/10 Excellent

Laurel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was more than accommodating. Would stay here many more nights if possible. Thank you milestone hotel!!

10/10 Excellent

Michael, Ruthin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Muhammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Friendly staff and good service.
Stayed 2 nights in Nov 2023
Response from Pravin on 4 Dec 2023
Dear Sir,Greetings of the day.We are humbled to know that you enjoyed your stay with us. We appreciate your kind words. we are thankful that you have set aside your precious time to rate us.Hope to see you again.Regards,Pravin Guest Relation Officer

10/10 Excellent

Sagar, feltham

Stayed 1 night in Nov 2023
Response from Hritik Adhikari on 23 Dec 2023
Dear Sagar,Namaste.Thank you for rating our hotel, we appreciate your contribution to our work. Hope we can host you again shortly.Until then, stay safe.Regards,Hritik AdhikariThe Milestone Family.

10/10 Excellent

sasha

Stayed 1 night in Nov 2023
Response from Hritik Adhikari on 23 Dec 2023
Dear Shasha,Namaste.We deeply appreciate your review, just the ratings motivate us to work harder and create the best stay experience while traveling to Nepal. We hope you will remember us for your next visit to Nepal.Until then, Stay Safe.Regards,Hritik Adhikari The Milestone Family

10/10 Excellent

TOM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Thamel Hotel with soul
The Milestone is a modern seven story hotel with a wonderful bar/restaurant on the roof with great views and a good breakfast. Service is warm, friendly, and efficient. Location is great in the middle of Thamel.
Stayed 6 nights in Sep 2023
Response from Roshan Regmi/ Operation Manager on 6 Oct 2023
Dear Tom,Greetings from the Milestone Hotel!Thank you so much for taking the time to share your feedback about your recent stay at The Milestone Hotel. We are thrilled to hear that you had a wonderful experience with us and that you enjoyed the various aspects of our hotel.It's great to know that you appreciated our modern seven-story hotel and the stunning rooftop bar/restaurant with its fantastic views. We believe it's the perfect place to unwind and take in the beauty of the city. We are also delighted that you enjoyed our breakfast offerings; we strive to provide a variety of delicious options to start your day off right.As for our location in the heart of Thamel, we couldn't agree more – it's a fantastic place to be in the midst of all the vibrant energy and attractions the area has to offer.Once again, thank you for choosing The Milestone Hotel for your stay, and we look forward to welcoming you back in the future. Warm regards,Roshan RegmiOperation ManagerThe Milestone Hotel, Thamel Kathmandu

2/10 Terrible

Anthony

Travelled with partner
Disliked: Staff & service, amenities
Have problems with booking try to call to discuss no answer and was double charged, even though they say no pay til we get there. Had to call the bank for dispute and only get one refund back, not very happy.
Stayed 7 nights in Aug 2023
Response from Roshan Regmi/ Operation Manager on 20 Sept 2023
Dear Anthony,Thank you for taking the time to share your feedback regarding your recent stay with us at The Milestone Hotel. We genuinely appreciate your input as it helps us identify areas for improvement and enhance our guest experience.We are truly sorry to hear about the issues you encountered during the booking process and your stay. Please accept our sincere apologies for the inconvenience you faced. We understand that double charges and difficulties reaching us for assistance can be extremely frustrating, and this does not meet the level of service we strive to provide.Regarding the double charge, we sincerely apologize for this error, as it does not align with our payment policy. We are actively investigating this matter to ensure it doesn't happen again. Rest assured that we have already taken steps to address the issue internally.In regards to the difficulty you experienced when trying to reach us, we are concerned and will be reviewing our communication channels to ensure that guests can easily reach our team in the future. Your feedback has been valuable in highlighting this area for improvement.As for the refund, we understand your dissatisfaction and apologize for any inconvenience you have faced during this process. We will promptly investigate the matter and ensure you receive the appropriate refund for the double charge. We appreciate your patience and cooperation in resolving this matter with your bank.We value your patronage and are committed to making your future stays with us more enjoyable. If there is anything more we can do to assist you or if you have any additional concerns, please do not hesitate to contact our Guest Services team directly at [Guest Services Contact Information]. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back and provide you with a seamless and memorable stay in the future.Once again, please accept our deepest apologies for the inconveniences you encountered, and we appreciate your understanding and patience.Warm regards,Roshan RegmiGeneral ManagerThe Milestone Hotel

10/10 Excellent

Tony

Stayed 1 night in Jul 2023
Response from Roshan Regmi/ Operation Manager on 29 July 2023
Dear Mr. Saleh, Greetings from The Milestone Hotel! We would like to thank you very much for choosing to stay at Milestone Hotel and for taking the time to post your feedback with an excellent rating. We are delighted to hear that you had a positive experience during your stay.We are looking forward to welcoming you back at our hotel.Have a wonderful day! Regards, Roshan Regmi /Operation Manager The Milestone Hotel Chibahal Marg, Thamel Kathmandu

2/10 Terrible

Gaurav

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Roshan Regmi/ Operation Manager on 15 June 2023
Dear Gaurav,Thank you for taking the time to share your feedback regarding your recent stay at Hotel Milestone. We sincerely apologize for any inconveniences or issues you experienced during your time with us.We value all guest feedback as it allows us to continually improve our services and ensure a pleasant stay for all our guests. We understand that your experience did not meet your expectations, and for that, we apologize.Thank you once again for bringing these matters to our attention. We appreciate your feedback and hope to have the opportunity to regain your trust in our hotel.Best regards,Roshan RegmiOperation ManagerThe Milestone Hotel Thamel Kathmandu

10/10 Excellent

Marc

Stayed 2 nights in May 2023
Response from Roshan Regmi/ Operation Manager on 8 May 2023
Dear Marc,We would like to thank you very much for choosing to stay at The Milestone Hotel and for taking the time to post your feedback with an excellent rating.Thamel is the most popular destination for tourists visiting Nepal which is located in an exceptionally convenient center as you mentioned. Being located in Thamel, a commercial neighborhood and center of the tourist destination in Kathmandu, our valuable guests more often feel for their activities as it boasts a wide range of restaurants, pubs and clubs, handicrafts & souvenirs shops, woolen items & local garments, mountaineering gear shops, foreign money exchange booths, mobile phone shops, along with the numerous travel agents.It would be our greatest pleasure to welcome you again. We hope to meet you soon.Regards,Roshan RegmiOperation Manager

10/10 Excellent

Marc

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A tucked away oasis.
We had a great stay at The Milestone. They were very accommodating and made sure our stay was comfortable. The front desk staff are very friendly and helpful. I would highly recommend this hotel. It's right in the heart of Thames with easy access to other areas of Kathmandu.
Stayed 1 night in May 2023
Response from Roshan Regmi/ Operation Manager on 8 May 2023
Dear Marc,Thank you for taking the time to write a review of your recent stay at The Milestone Hotel. We're delighted to hear that you had a great experience with us and that our staff were able to make your stay comfortable and enjoyable.Our team takes great pride in providing exceptional service, and we're thrilled to know that our front desk staff was friendly and helpful. We will certainly pass along your compliments to our team as they always appreciate hearing that their efforts have been recognized.We're also glad to hear that you found our location convenient for exploring Kathmandu and its surroundings. Being situated in the heart of Thames provides easy access to many local attractions and landmarks.Thank you again for your recommendation, and we hope to have the pleasure of welcoming you back to The Milestone Hotel in the near future.Warm regards,Roshan RegmiOperation ManagerThe Milestone Hotel Thamel

10/10 Excellent

Javon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
I truly enjoyed my stay! Very nice hotel with friendly staff and the bed was so comfortable! Also great location in Thamel!
Stayed 5 nights in Apr 2023
Response from Roshan Regmi/ Operation Manager on 3 May 2023
Dear Valued Guest, Greetings from The Milestone Hotel Thamel! Thank you for choosing Milestone Hotel for your stay! We thank you for your time to share your review. We have taken your feedback very positively and has been shared with the team and will ensure the pleasant hospitality on your upcoming visit. Your valued feedback will further encourage our team to ensure personal service and warm welcome for your next visit. Once again thank you for your stay with us and looking forward to welcome you again. Kind Regard’s Roshan Regmi Operation Manager The Milestone Hotel Thamel Kathmandu Nepal

10/10 Excellent

Koon Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff, great hospitality.
Stayed 2 nights in Sep 2022
Response from Operation Manager on 20 Apr 2023
Dear Valued Guest, Greetings from The Milestone Hotel Thamel! Thank you for choosing Milestone Hotel for your stay! We thank you for your time to share your review. We have taken your feedback very positively and has been shared with the team and will ensure the pleasant hospitality on your upcoming visit. Your valued feedback will further encourage our team to ensure personal service and warm welcome for your next visit. Once again thank you for your stay with us and looking forward to welcome you again. Kind Regard’s Roshan Regmi Operation Manager The Milestone Hotel Thamel Kathmandu Nepal

10/10 Excellent

Dodona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Dipesh Simkhada on 2 Sept 2022
Dear Dodona,Greetings from The Milestone Hotel,Thank you for your wonderful review. We really appreciate your efforts and time for considering our guest survey. We feel delighted when someone shares there experience with us.Regards,The Milestone Hotel Management.

10/10 Excellent

Mateo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed there for one night. From welcoming to departure they treated me really well. The staffs over there were very friendly and helpful. I would definitely recommended everyone who would like to stay there. The breakfast was really good and tasty service on the other hand was wonderful. The also provided me the option to enjoy breakfast in the room as well. The location was awesome quiet and peaceful. I would love to come and stay there again. Thank you for your hospitality.
Stayed 1 night in Aug 2022
Response from Regards, The Milestone Hotel Management. on 1 Sept 2022
Dear Mateo,Greetings from The Milestone Hotel,Thank you for your wonderful review. We really appreciate your efforts and time for considering our guest survey. We feel delighted when someone shares there experience with us. We feel motivated by reading such experiences.

10/10 Excellent

Smriti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff, helped me out with a lot of stuff. Clean rooms and the free information by mr tara really helped me explore kathmandu. I would recommend this to anyone travelling to Nepal.
Stayed 1 night in Aug 2022
Response from Dipesh Simkhada on 11 Oct 2022
Dear Smriti,Greetings of the Day, We are overwhelmed with your honest feedback. We are really thankful that you choose us for your stay at Kathmandu. We would be pleased if you could remember us for your next travel plans as well.Regards,The Milestone Hotel Management.

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & friendly Environment, Best value hospitality.
Stayed 1 night in Aug 2022
Response from Regards, The Milestone Hotel on 23 Aug 2022
Dear, MartaGreetings from The Milestone Hotel,Thank you for endorsing and taking out time to share your experience at our property. Your generous words towards our service and hospitality is highly appreciated and it is our responsibility to deliver the best in class experience.Thank you once again for the positive and encouraging feedback. We hope your next stay is just around the clock.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value hotel, comfortable bedding, clean and tidy room, friendly staff, good hot shower, Delicious hot breakfast.
Stayed 1 night in Aug 2022
Response from Regards, The Milestone Hotel Management. on 19 Aug 2022
Dear, ThomasGreetings from The Milestone Hotel,Thank you for endorsing and taking out time to share your experience at our property. Your generous words towards our service and hospitality is highly appreciated and it is our responsibility to deliver the best in class experience.Thank you once again for the positive and encouraging feedback. We hope your next stay is just around the clock.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Hospitality, Warm Welcome with smile on the face. Very friendly staffs. Great Hot shower. Loved it.
Stayed 1 night in Aug 2022
Response from Regards, The Milestone Hotel Management. on 19 Aug 2022
Dear, DavidGreetings from The Milestone Hotel,Thank you for your wonderful review. We really appreciate your efforts and time for considering our guest survey. We feel delighted when someone shares there experience with us. We feel motivated by reading such experiences.

2/10 Terrible

Dinesh

Stayed 1 night in Dec 2021

10/10 Excellent

Armin

Business traveller
Overall hotel was as displayed on their website, which is good for tourist who've never been to this country
Stayed 1 night in Oct 2021
Response from Ashish Shrestha on 21 Oct 2021
Dear Armin, Thank you for your excellent review. We are glad to know you have a great stay over in our hotel. We hope to see you again.

10/10 Excellent

Rin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, Clean, Wonderful stay
This was a great stay! Super quiet, clean and very nice. The staff were always helpful. It was in a great location, tucked out of the way from the hustle and bustle of Thamel but just a minute walk from being in the heart of it.
Stayed 3 nights in Mar 2020
Response from Ashish Shrestha on 8 Apr 2020
Dear Rin, Greetings from The Milestone Hotel, We highly appreciate your wonderful review with us. Thank you for choosing our hotel accommodation. We are a fully modern hotel ambiance with feature facilities for customer service. We have all the professional staff in each department, to get done things perfectly. We hope to welcome you in the future.

10/10 Excellent

eamon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Excellent hotel. Especially compared to some of the old fashioned hotels in the area. This is a nice, modern place. The staff are friendly, helpful and nice to chat to. Rooms are clean, and housekeeping were very good. Location is great for Thamel. It's less than two minutes walk from the main road, so it's nice and quiet, yet still right next to the nightlife and action. I could relax downstairs where you can order coffee and food, or on the roof terrace, where I had an interesting view of the city and a mountain in the distance. Getting to my room with a heavy case was easy, as they have an elevator. There are a few steps leading up to to the front door, but the staff were quick to take my luggage and carry it for me. The hotel I stayed at before I arrived here was a nightmare, and it was in the same price bracket at this one. So you can imagine how pleasing it was to come to a well managed, professional, clean and comfortable hotel, especially in somewhere like Thamel! If that's what you're after then this is the place.
Stayed 2 nights in Feb 2020
Response from Ashish Shrestha on 27 Feb 2020
Dear Eamon. Namaste from The Milestone Hotel, We thank you for choosing to stay at The Milestone Hotel and taking the time to review your experience. We are grateful to know that our services and facilities lived up to your expectations in every way. At The Milestone Hotel, We give great importance to our patrons well being, so consequently from the time they enter the property we take immense initiatives to make them feel secure and safe in the environment they are in whilst they enjoy luxury and comfort.We hope that you visit us soon again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfectly adequate for what was required by myself. The room was clean, bed comfortable (although I found the pillows very hard) everything worked , hairdryer was supplied and a kettle was supplied when asked . The breakfast was yummy and plentiful with helpful friendly staff , great location in the centre of Thamel , with a bit of reconstruction work going on next door which of course is not the Hotels fault. I was a female travelling on my own in Nepal and felt safe there. A bonus was that it had an elevator which not all hotels in Kathmandu have. I would stay there again. Good value for money for a budget hotel.
Stayed 4 nights in Nov 2019
Response from Ashish Shrestha on 27 Nov 2019
Dear Anonymous, Greeting from The Milestone Hotel, We're very much pleased with your comments. We work hard and with great joy to accomplish this kind of experience for every single one of our guests. It's great to know that you enjoyed your stay with us. We are delighted to hear such positive comments from you. We will continue to work hard to present a great hotel so that guests can really feel like staying at their home. Look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the easiest place to find but once there it’s a great hotel. Rooms are spacious with very comfortable beds. Had plenty of hot water for a nice shower. Staff were very helpful and willing to do whatever was necessary to make our stay comfortable.
Stayed 1 night in Nov 2019
Response from Ashish Shrestha on 23 Nov 2019
Dear Guest, Greetings from The Milestone Hotel, We highly appreciate your wonderful review with us. Thank you for choosing our hotel accommodation. We are a fully modern hotel ambiance with feature facilities for customer service. We have all the professional staff in each department, to get things perfect. We hope you will be back again in the future too.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Ashish Shrestha on 20 Nov 2019
Dear Donna, Greetings from The Milestone Hotel, It was a pleasure to welcome you as our guests at our hotel. We are delighted to know that you had an enjoyable stay with us. Your compliments with regards to the service of our associates are very much appreciated as we certainly strive to deliver the highest standards of customer service to all our guests. We are also happy to know that you were pleased with the various hotel facilities at The Milestone Hotel. Your kind comments are truly rewarding and please be assured that your feedback will be passed on to the team of The Milestone Hotel.

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff and in a very central location.
Stayed 3 nights in Oct 2019
Response from Ashish Shrestha on 2 Nov 2019
Dear Brian, Greeting from The Milestone Hotel, Thank you very much for your wonderful feedback. It was indeed our pleasure to have you at The Milestone Hotel. We are delighted to know that you were truly enjoyed your stay with us. It is such a pleasure to hear that you were really pleased with the room, staff, hotel, and treats. Our priority is always on quality service and we strive to make our guest’s stay smooth and relaxing in a convivial ambiance, this is indeed the essence of our hotel. We look forward to welcoming you at our premises in the future.

4/10 Poor

Verified traveller

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The staff is very welcoming , they smile upon comming and leaving
Stayed 5 nights in Oct 2019
Response from Ashish Shrestha on 10 Nov 2019
Dear Guest, Greetings of the day! We are sorry for the inconvenience you had during your stay with us. Anyway, Thank you for the great compliment to our staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Ashish Shrestha on 18 Oct 2019
Dear Guest, Greetings of the day! Thank you for your wonder rating. We hope you had a great stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Ashish Shrestha on 18 Oct 2019
Dear Guest, Greetings of the day! Thank you for your wonder rating. We hope you had a great stay with us. Hope to see you here again.

6/10 Okay

Robert, Canada

Liked: Staff & service, amenities, property conditions & facilities
Staff is super friendly! It’s quite noisy. You hear doors slamming throughout the night due to the echo from the open staircase. The shower water temperature is inconsistent. The property is ok for what I paid.
Stayed 4 nights in Oct 2019
Response from Ashish Shrestha on 16 Oct 2019
Dear Robert, Greeting of the Day! We are pleased to have your feedback in expedia. We agree, in night you hear a echo from open staircase, in any noise. And, for the shower, we assure that, there should not be any problem for hot shower, cause we have a advance water heating system that has been installed. Any way, we are really sorry for the inconvenience you had during your stay. hope to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I had was clean, modern and quiet. It is also located right in the heart of Thamel. In particular, the staff were delightful and helpful. Most certainly, the next time I visit Kathmandu this will be the hotel I stay at.
Stayed 5 nights in Jul 2019
Response from Ashish Shrestha on 27 July 2019
Dear Guest, Greetings from The Milestone Hotel, We are very delightful to see your wonderful review. Thank you for choosing us for your accommodation in Kathmandu. Hope to welcome you again here in the future.

10/10 Excellent

Ongchu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the stay
This place was so good I stayed in here twice in my trip to Kathmandu. It is the heart of thamel, the city where everything is happening. The only bad thing about this hotel is the fact it is in a corner where you cannot find it unless you use google map. The service outstanding.
Stayed 1 night in Apr 2019
Response from Ashish Shrestha on 23 May 2019
Dear Ongchu, Greetings from The Milestone Hotel, We highly appreciate your wonderful contribution. We are glad to know about your stay, that you enjoyed with us. And, yes, we are located inside the bustling Thamel, its difficult to reach us. We are planning to keep our signage board to locate us in the main street to make the travelers easy to reach us. Thanks again for mentioning "Service Outstanding". We hope to welcome you again in the future.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much cost poor service.plz don’t chose this hotel
Stayed 3 nights in Apr 2019
Response from Ashish Shrestha on 5 May 2019
Dear Shristi Sharma, Greeting of the Day! We are glad you drop your excellent feedback. As being human, you don't even show the humanity. You act like illiterate, unknown for anything. That shows you shameful. As living in USA, its don't mean you are a great person and remember you are first Nepali, It dosen't matter to us how you live, what standard you got. And be patient, before you choose your accommodation, please read carefully what is mentioned. Hope you will kindly co-operate Nepal hotel. Don't expect service that not included on a mid-range budget. Hope you understand this. Be a kind human being. And, try to be like your origin. Namaste

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Ashish Shrestha on 16 Apr 2019
Dear Guest, Greeting from Backyard Hotel, Thank you for your feedback. We hope you had a pleasant stay with us. We hope to see you here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay! Would definitely come back. Hospitality at it's finest.
Stayed 3 nights in Mar 2019
Response from Ashish Shrestha on 15 Apr 2019
Greeting from The Milestone Hotel, Thank you for your feedback. We appreciate you taking the time to share with us your experience. Customer satisfaction is our topmost priority. We will share your feedback with our entire hotel staff. We are improving our facilities constantly and hope you will visit us soon to experience them. We put in a lot of effort, from our end, in providing the most comfortable stay for our guests. We work hard to optimize our prices and provide you with budget-friendly hotels.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy. Room was little smaller than expected but it was perfect for single person. Food options could be better.
Stayed 2 nights in Apr 2019
Response from Ashish Shrestha on 11 Apr 2019
Dear Guest, Greetings from The Milestone Hotel, We are pleased to have you wonderful feedback. Our room are cozy with modern ambiance with feature amenities. We will improve our food option, thank you for your suggestion. We hope to see you soon.

10/10 Excellent

Stéphane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the middle of Thamel
Great hotel in the middle of Thamel, super friendly staff. Would stay there again.
Stayed 2 nights in Apr 2019
Response from Ashish Shrestha on 9 Apr 2019
Dear Stephane, Greeting from The Milestone Hotel, Thank you for your feedback. We appreciate you taking the time to share with us your experience. Customer satisfaction is our topmost priority. We will share your feedback with our entire hotel staff. We are improving our facilities constantly and hope you will visit us soon to experience them. We put in a lot of effort, from our end, in providing the most comfortable stay for our guests. We work hard to optimize our prices and provide you with budget-friendly hotels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In an area full of hotels,this one stands above the others because the staff is friendly and extremely helpful, premises are clean and modern, and location is quiet because its down a side street!
Stayed 1 night in Mar 2019
Response from Ashish Shrestha on 2 Apr 2019
Dear Guest, Greeting from The Milestone Hotel, Thank you for your feedback. We appreciate you taking the time to share with us your experience. Customer satisfaction is our topmost priority. We will share your feedback with our entire hotel staff. We are improving our facilities constantly and hope you will visit us soon to experience them. We put in a lot of effort, from our end, in providing the most comfortable stay for our guests. We work hard to optimize our prices and provide you with budget-friendly hotels. Regards The Milestone Hotel Family

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was very nice. Hotel looks new and comfortable. Rooms were small but good enough for us. Rooms stated they had bathtubs but only some rooms have them. This is why we booked this hotel. WiFi does not work on sixth floor. Quiet location in center of tourist area.
Stayed 2 nights in Jan 2019
Response from Ashish Shrestha on 5 Feb 2019
Dear Jay, Greetings from The Milestone Hotel We highly appreciated your review. We are really sorry for the inconvenience you had by the WiFI, now we have fixed the issue on the 6th floor. We hope you'll be visiting us again in the future too.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy new hotel in the heart of Thamel. Rooms with modern look are neat and tidy. I would stay here again the next time I’m in Kathmandu and recommend anyone to stay here.
Stayed 3 nights in Jan 2019
Response from Ashish Shrestha on 5 Feb 2019
Dear Guest, Greetings from The Milestone Hotel, We are very thankful for your valuable time for reviewing us. We hope you had a memorable time staying with us. Once again thank you for your recommendation. We hope to see you here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice space, has heat, very good! We would definitely stay here again.
Stayed 2 nights in Jan 2019
Response from Ashish Shrestha on 12 Jan 2019
Dear Guest, Namaste & Greeting from The Milestone Hotel, Thank you for your valuable time for reviewing us. We are glad to know you had a memorable stay with us. . See you very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the heart of bustling Thamel city , friendly owner and helpful staffs.
Stayed 1 night in Jan 2019
Response from Ashish Shrestha on 6 Jan 2019
Dear Guest, Greetings from The Milestone Hotel, We are very grateful for your wonderful review. Thank you for choosing our hotel for your stay. We hope to see you again here.

10/10 Excellent

Fatema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel in a perfect location. Helpful staff
Amazing hotel in a perfect location. In the ueart of Thamel Staff are friendly and very helpful.
Stayed 3 nights in Dec 2018
Response from Ashish Shrestha on 7 Dec 2018
Dear Fatema, Greeting from The Milestone Hotel, We are grateful to get your wonderful review. Thank you for mentioning "Amazing Hotel in Perfect location". We hope to welcome you again in future too.

8/10 Good

Naga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience is nice.. friendly staff and feels like home. Nice view from 8th floor. Food is excellent. Rooms are little conjusted. Connectivity is good. Definitely I will visit again and recommend for others for peaceful stay
Stayed 2 nights in Nov 2018
Response from Ashish Shrestha on 1 Dec 2018
Dear Naga, Thank you for your review, We are grateful for having your kind words. Thanks again for recommending for others.

10/10 Excellent

München, München

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel is situated in the middle of Thamel, lots of little shops, bars and restaurants all around. But as it is set in the second row of houses, accessable via a little sidestreet it is still nice and quiet. Our room was nice and clean with a comfortable bed and a clean bathroom with nice hot water. There is also a nice terrace on the roof. The staff is very friendly and always ready to help. We enjoyed our stay very much.
Stayed 4 nights in Oct 2018
Response from Ashish Shrestha on 5 Nov 2018
Dear Munchen, Namaste & Greeting from The Milestone Hotel, We are pleased to have your wonderful review on Expedia. We have professional and qualified host in our hotel, that they care about every single guest in-house. We are glad to know that you feel very comfortable. Thanks again for choosing our hotel. We hope to see you again in future. Regards, The Milestone Hotel Family

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
J’ai passé un bon séjour dans cet hôtel. J’en ai fait plusieurs à Katmandou mais celui ci était top. Chambre très confortable, calme, bonne literie, salle de bain propre, petit bémol eau tiède…. Sinon ce qui a été vraiment agréable c’est le personnel! Personnel du restaurant très agréable et serviable!!! Très attentionné . Personnel à l’accueil très gentil aussi, notamment Dipika qui a été très à l’écoute et disponible. J’ai également fait un massage hayurvedique au spa, très bien , et à prix abordable. Merci
Stayed 1 night in Dec 2023
Response from Hritik Adhikari on 23 Dec 2023
Dear Philippe,Thank you so much for sharing your experience at The Milestone Hotel. We're delighted to hear that you enjoyed your stay, particularly the comfort of your room, the attentive service from our staff, and your positive spa experience. Your kind words about Dipika and our team are truly appreciated. We have taken note of your feedback regarding the water temperature and will work to ensure a more consistent experience for our guests.We hope to welcome you back soon for another memorable stay.Warm regards,Hritik AdhikariThe Milestone Hotel Team

6/10 Okay

Miroslav

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel ist sauber . Kein Restaurant. Nur Frühstück. Schwer zu finden. Wir haben Pickup Transfer bestellt. Hotel hat Bestätigt, aber keine ist gekommen. Wir wollten Ausflüge und Mountains Fly zu Mount Everest, aber die waren viel teurer als die anderen. Dann sind wir zu Mount Everest mit anderen geflogen.
Stayed 6 nights in Feb 2023
Response from The Milestone Hotel on 25 Feb 2023
Dear Miroslav,Greetings of the day.We really appreciate you taking time to review your stay with us, we really thank you for your honest feedback. We really apologize for the inconvenience you might have had. Your issues have been duly noted and will be discussed with the management.Hope we can welcome you again in near future.Regards,The Milestone Hotel