Front of property - evening/night
Check availability

Reviews of Royal Penguin Boutique Hotel & Spa

4 out of 5
Royal Penguin Boutique Hotel & Spa
Thamel, Kathmandu

Reviews

8.8

Excellent

Rating 10 - Excellent. 87 out of 159 reviews" "
Rating 8 - Good. 52 out of 159 reviews" "
Rating 6 - Okay. 8 out of 159 reviews" "
Rating 4 - Poor. 7 out of 159 reviews" "
Rating 2 - Terrible. 5 out of 159 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

6.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Geof

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great room with a great soaking bathtub
Upon entering the room we were impressed by the blue led lighting strips. It gave us the sense that we were going into a room of the future. However, they have enough other lights that we were able to read without any effort. (I don't really like hotels that are mood-lit and never able to make bright enough to read anywhere). The bath tub was wonderful. It is so great to sit and soak after a great trek.
Stayed 2 nights in Jan 2020
Response from Tsering Maya Gurung Sales Executive on 14 Feb 2020
Dear guest , Namaste! Thank you for choosing our hotel for your comfortable stay . We hope that you loved the accommodation provided by us . Thank you for rating us 10 / 10 . We look forward to welcome you in near future too . warm regards

4/10 Poor

Verified traveller

This was an average hotel I guess. I wanted to stay in Thamel for a few nights of my vacation so I choose the quirkiness of Royal Penguin. The first room they showed me did not have working electric, they had been having power issues of the whole floor leaving the dark corridor leading to the room and the room itself room unsafe for any guests. Then they showed me a second room that did not have working heat or Wifi. Then the 3rd room didn't have working heat either but the staff said that it just takes a while to heat up. While waiting 45 minutes for the heat to kick on, I called the front desk again. They sent 2 more employees to come and look at the heater; one of them changed out the filter. It finally kicked on, but I should mention that the new room was a significant down grade and nothing was adjusted on my bill then or at check out. Water runs yellow, some hotels in Kathmandu have clear colored water, they do not & the power outages are short but pretty regular. Staff were kind but most were not very helpful. Things I did like, FREE HBO in English, FREE room service breakfast which was pretty good and one of the housekeepers was very nice. Overall, the quirkiness of the hotel is not enough to stay here, I would not recommend to anyone. I'm sure there must be nicer properties in the Thamel area. This one disappoints.
Stayed 3 nights in Jan 2020
Response from Tsering Maya Gurung Sales Executive on 5 Feb 2020
Dear guest , Namaste! Thank you for choosing our hotel for your stay . We are very sorry for the inconvenience caused during your stay .We look look at your concern and try our best to solve . Warm regards

4/10 Poor

Benjamin

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Tsering Maya Gurung Sales Executive on 2 Feb 2020
Dear guest , Namaste !! Thank you for staying in our hotel . We hope that you've loved the accommodation provided by us . We would like to welcome you in near future too . warm regards

8/10 Good

AR, Ca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy and satisfied with the customer service , all the other staffs were very helpful too. Only the water was an issue, bathroom water was unclean it was yellow in colour. Please try to get clean water . Other than that every thing was excellent.
Stayed 1 night in Nov 2019
Response from Tsering Maya on 28 Nov 2019
Dear valuable guest , Namaste !! Thank you for staying in our hotel . We are very glad to know that you've loved the accommodation provided by us . We hope to welcome you in near future. warm regards

10/10 Excellent

Ai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Tsering Maya Gurung on 21 Nov 2019
Dear guest , Namaste !! Thank you for staying in our hotel . We are very glad that you've loved the accommodation provided by us . We hope to welcome you in near future, warm regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There was no rooms with a balcony, and only 1 restaurant to eat in. The menu was limited, and the breakfast that was offered, very disappointing.
Stayed 4 nights in Oct 2019
Response from Tsering Maya on 2 Nov 2019
Dear guest , Namaste ! Thank you for staying in our hotel .We hope that you loved the accommodation provided by us . We hope to welcome you in near future .

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here with my 2 children. After reading reviews I was prepared for a reasonable, clean, yet perhaps not the best hotel. I was positively surprised. The room I got was exactly as pictured. For KTM style rooms, this was luxury. Plush tiger was waiting for us in the bed. Kids loved it. The greeting guards at the entrance made us feel welcome every time you cross the gates. Food in the restaurant was mediocre at best. My room was 62. The hotel, staff was great. I would return any time. Recommended.
Stayed 2 nights in Apr 2019
Response from Tsering Maya Gurung Front Officer on 24 Apr 2019
Dear valuable guest , Namaste !! Thank you for choosing our hotel for your comfortable stay. We hope that you loved the accommodation provided by us. We hope to welcome you in near future . warm regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great room but the sauna and steam room are not good. The steam room stank of ammonia and the sauna door stuck and I had to rip it off to escape!!
Stayed 1 night in Apr 2019
Response from Tsering Maya Gurung Front Officer on 23 Apr 2019
Dear guest , Namaste!! Thank you for staying in our hotel . We are really sorry for the inconvenience caused during your stay. We will definitely fix all the spa issues . We look forward to welcome you in near future . warm regards

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from Tsering Maya on 2 Apr 2019
Dear our valued guest, Namaste!! Thank you so much for taking your valuable time to review us in detail. We are very glad that you loved the accommodation provided by us . We are striving to add more comfort by taking every feedback on a serious note and implementing the same. We thank you once again for making our hotel your home away from home and look forward to welcoming you very soon. Best wishes Tsering Maya Gurung

8/10 Good

Timothy

Liked: Staff & service, property conditions & facilities, room comfort
good option, good price, food needs work
this is a great semi-budget hotel in the downtown area close to restaurants and shops. they had access to a gym (different building) and a spa on-site, which i was tempted to use, but never got there. three nights were all good. the water was always hot, though it came out yellow. we didn't have any problems though, and there was plenty of bottled water to use for brushing teeth, etc. the room had heating (it got cold at night!) and the bed was comfortable. the security was overly polite and the front desk was always staffed and helpful. we did not like the breakfast - we got up twice for early flights, and noticed everyone else in the airport who had packed breakfasts had normal things (boiled eggs, sandwiches, box juice, a banana, etc.) while we only had the option of taking takeaway from the six meals included in the breakfast rate. this included pancakes, which we ordered, and they packed the syrup in tin foil! it spilled everywhere and ruined the rest of the food. we got muesli with no milk or yogurt - just plain, uncooked oats. so bizarre. other than that, the place worked out well for us.
Stayed 3 nights in Mar 2019
Response from Tsering Maya Gurung on 15 Mar 2019
Dear our valued guest, Namaste!! We are very happy to be your pick for stay in lovely Kathmandu. Thank you so much for taking your valuable time to review us in detail. We are really happy to know that you liked the accommodation provided by us . We are striving to add more comfort by taking every feedback on a serious note and implementing the same. We have noted your discomfort on breakfast provided we look forward to improving on this issue . We thank you once again for making our hotel your home away from home and look forward to welcoming you very soon. Best wishes Tsering Maya Gurung Front officer

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable hotel in the heart of Thamel
Quirky hotel in the heart of Thamel.
Stayed 4 nights in Jan 2019
Response from Tsering Maya Gurung Front Officer on 4 Feb 2019
Dear sir Namaste! Thank you for taking time to write review on us . We hope that you liked the accommodation provided by us . We are looking forward to welcome you in near future . Warm regards

6/10 Okay

J S

Liked: Cleanliness, staff & service
Friendly staff
The hotel is over-rated and not value for money going by the card rate you displayed while booking. This the discount of 62% that you showed while booking is mis-leading and bigger and more popular hotels in better locations in Thamel were offering rooms at much lower prices. Further it was mentioned while booking that its near Garden of Dreams but its quite interior which made my friends and business associates avoid coming over. Staff are very friendly and helpful. The Hammam and Sauna facilities are open 24 hrs and the staff un-grudgingly switched on the Hammam even if it was very late in the evening.
Stayed 3 nights in Jan 2019
Response from Tsering Maya Gurung Front Officer on 27 Jan 2019
Dear sir Namaste from Royal Penguin Boutique Hotel and Spa Thank you for choosing our hotel for your comfortable stay.We are very sorry for the inconvenience caused . We will try our best to improve from our side . Looking forward to welcome you in near future .

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is centrally located in Thamel (Kathmandu's touristic neighborhood). My friend and I stayed there during our Christmas vacation. The staff members are friendly, and answer all queries quickly and efficiently. However, the hotel is unfortunately not very clean- if I took my shoes off and walked around in the room, my socks would immediately become dusty. Moreover, the towels were obviously old and worn, and I regretted not bringing my own. The free breakfast was convenient, but rather bland. I mention this here so that other visitors don't make the same mistake: the hotel recommended we took its deluxe bus to go to Pokhara, and I wish we had declined the offer. While I understand that road conditions in Nepal are difficult, I was shocked by the driver's reckless disregard for our safety during our trip to Pokhara. He was constantly speeding on narrow mountain roads, and constantly tried to overtake other vehicles, including big trucks and buses. We were so scared that instead of taking the bus back, we booked a last minute plane ticket to Kathmandu. The hotel reimbursed the price of the bus return ticket and didn't charge us for the airport pickup. I hope that in addition to this gesture of goodwill, they make sure that they don't recommend the same company to other visitors (Pokhara Jagadamba Travels).
Stayed 9 nights in Dec 2018
Response from Tsering Maya Gurung Front Officer on 9 Jan 2019
Dear sir Namaste! Thank you for staying in our hotel . We are very sorry for the inconvenience caused by our hotel . We will look into the matter seriously and will definitely our best to improve from our side . We hope to welcome you in near future . Warm regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a comfortable stay and the staff were very obliging. The breakfast was below par - too many choices on menu but very bland and tasteless. Apart from that we loved the location and size of rooms/ amenities.
Stayed 2 nights in Dec 2018
Response from Tsering Maya Gurung on 21 Dec 2018
Dear sir Namaste Thank you for choosing our hotel for your comfortable stay and rating us 5 on 5 . We hope that you loved the accommodation and we will definitely look in the quality of breakfast and try our best to improve the quality. We hope to welcome you in near future , Warm regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel that is centrally located in the Thamel district. The restaurant is good.
Stayed 1 night in Nov 2018
Response from Tsering Maya Gurung Front Officer on 24 Nov 2018
Dear sir / madam Namaste! Thank you for choosing our hotel for your comfortable stay and rating us 5 out of 5 . We look forward to welcome in near future . Warm regards

10/10 Excellent

Jaynie, Colfax, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in the perfect location. We were pleased with the big breakfast and would return again one day.
Stayed 1 night in Nov 2018
Response from Tsering Maya Gurung on 13 Nov 2018
Dear sir Namaste from Royal Penguin Boutique Hotel and Spa Thank you for staying with us and taking time to write review on us . We hope you liked our accommodation and food . We hope to welcome you in near future . Warm regards

8/10 Good

Max, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location close main city square and shops ...
Stayed 1 night in Nov 2018
Response from Tsering Maya Gurung on 13 Nov 2018
Dear sir Namaste from Royal Penguin Boutique Hotel and Spa Thank you for staying with us and taking time write review on us . We hope that you enjoyed your stay in our hotel . Looking forward to welcome in near future . Warm regards

10/10 Excellent

Stephen, Colorado, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was very comfortable. The hotel is in a good location. The restaurant inside the hotel has good food.
Stayed 2 nights in Nov 2018
Response from Tsering Maya Gurung on 13 Nov 2018
Dear sir Namaste from Royal Penguin Boutique Hotel and Spa Thank you for staying with us and we are very pleased to hear that you loved the accommodation and the food. We hope to welcome you in near future . Warm regards

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2018
Response from Tsering Maya Gurung Front Officer on 23 Oct 2018
Dear sir Namaste Thank you for rating us 4 out of 5.

10/10 Excellent

Yiu Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and great breakfast
The room is very spacious and clean. The made-to-order breakfast is very yummy! The gym is in another building in Aria hotel which is one block away.
Stayed 1 night in Oct 2018
Response from Tsering Maya Gurung Front Officer on 19 Oct 2018
Dear sir/madam Namaste! Thank you for taking time to write review on us.We are very glad to know that you loved our accommodation and breakfast . We hope to welcome you in near future . Warm regards

8/10 Good

stepsul, London

Liked: Cleanliness, staff & service, room comfort
Comfortable stay in a small hotel ...
The hotel is located in the heart of tourist hub of Thamel. Room was OK - spacious and well equipped, with everything - wifi, minifridge, kettle, hairdryer, TV and safe - in working order. Breakfasts were varied, made to order and ample in quality and quantity. However, I thought the room windows were in dire need of cleaning - they were so dirty it gave the impression that there was a fog outside. The staff were best feature of the hotel - welcoming, cheerful and helpful. Overall, a very satisfactory stay.
Stayed 14 nights in Jun 2018
Response from Tsering Maya on 19 July 2018
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us. We always strive to keep our guests happy. We are also very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staffs, clean and strategy location. Value for money
Stayed 2 nights in Jun 2018
Response from Tsering Maya on 19 June 2018
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us. We always strive to keep our guests happy. We are also very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Warm Wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, great breakfast options - fun and quirky options (that you can ignore) - very professional and friendly staff. Great spa too
Stayed 1 night in May 2018
Response from Tsering Maya on 20 May 2018
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us.Regarding the tissue paper we will replace it with the good one We always strive to keep our guests happy. We are also very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Warm Wishes,

8/10 Good

CJ_Canuck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Any hotel in Kathmandu is going to be a little rougher than what you might expect in NA, but besides a few unsightly stains on some of the pillow casings, RP is perfectly adequate and not without its charms. Well located in the Thamel tourist district.
Stayed 1 night in May 2018
Response from Tsering Maya on 20 May 2018
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us.Regarding the tissue paper we will replace it with the good one We always strive to keep our guests happy. We are also very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Warm Wishes,

10/10 Excellent

John, Rossendale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fun themed hotel with helpful staff
The hotel was very reasonably priced compared to western hotels, yet it had a fun quirky atmosphere and all the staff were lovely and helpful.
Stayed 3 nights in Apr 2018
Response from Tsering Maya on 18 Apr 2018
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us. We always strive to keep our guests happy. We are also very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Warm Wishes,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very comfortable and pleasant stay at this hotel. Would definitely recommend to my friends.
Stayed 3 nights in Feb 2018
Response from Tsering Maya on 1 Mar 2018
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us. We always strive to keep our guests happy. We are also very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Warm Wishes,

10/10 Excellent

Jayant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great place in the middle of tourist area. Excellent rooms and service. Adaptive and courteous staff
Response from Tsering Maya on 25 Feb 2018
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us. We always strive to keep our guests happy. We are also very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Warm Wishes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice clean hotel and friendly staff
Hotel is located right in the middle of numerous shops. Very convenient. Negatives are that the roads are very narrow and dusty with lots of people and vehicles moving in different directions.
Stayed 1 night in Feb 2018
Response from Tsering Maya on 25 Feb 2018
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us. We always strive to keep our guests happy. We are also very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Warm Wishes

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018
Response from Tsering Maya on 25 Feb 2018
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us. We always strive to keep our guests happy. We are also very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Warm Wishes

10/10 Excellent

Natasha, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very central staff great lovely food
Manager Bishal was most helpful organized excursions and trip to Pokhara. to another lovely hotel at very good rate, As the trip to Nepal was out of my comfort zone I was a quite nervous traveller however Bishal really helped and I felt safe. Big Thankyou to Bishal and all the staff who were very friendly. Hotel quirky with good atmosphere
Stayed 12 nights in Jan 2018
Response from Tsering Maya on 25 Feb 2018
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us. We always strive to keep our guests happy. We are also very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Warm Wishes, .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in the middle of Thamel
Fantastic hotel in the middle of Thamel. The staff was wonderful all around. The room was comfortable, clean and spacious. While the wifi was not that fast (I think the internet speed in Nepal is just not that fast in general) there was a dedicated username and password for each room which made it very convenient, a little faster than a shared network, and always kept me connected. You can't beat the location for convenient shopping, dinning, and proximity to local attractions. I ordered room service once, the food was just okay but it's probably that way to accommodate more tastes. Everything about the hotel was very professional and clean.
Stayed 3 nights in Jan 2018
Response from Kesan Tuladhar on 28 Jan 2018
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us. We always strive to keep our guests happy. We are also very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Warm Wishes,

8/10 Good

Tukansing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Kesan Tuladhar on 28 Jan 2018
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us. We always strive to keep our guests happy. We are also very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Warm Wishes,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After doing trekk and tour group booking us into a 2-star this place felt extra glam. Lovely staff and brekkies were drlicious
Stayed 2 nights in Jan 2018
Response from Kesan Tuladhar on 18 Jan 2018
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us. We always strive to keep our guests happy. We are also very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Warm Wishes, Kesan Tuladhar, Front Officer.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for $
Very welcoming and helpful staff. Great location in the heart of Thamel. Good place to start your trip in Nepal
Stayed 2 nights in Dec 2017
Response from Kesan on 10 Jan 2018
Dear Guest, Namaste From Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us and we are very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next time visit and hope you a wonderful and pleasant day ahead! Warm Wishes, Kesan Tuladhar.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Great rest after trecking
Stayed 2 nights in Jan 2018
Response from Kesan on 10 Jan 2018
Dear Guest, Namaste From Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us and we are very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next time visit and hope you a wonderful and pleasant day ahead! Warm Wishes, Kesan Tuladhar.

8/10 Good

Jennifer, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Friendly Staff
My stay at the Royal Penguin was great. The staff spoke English well and were friendly and helpful. My room was clean and comfortable. My only complaint would be - soap. There was no hand soap in my room. I told the front desk and housekeeping never came to fill the soap. I washed my hands with shampoo. I saw one of the housekeepers in the hall so I asked her for some soap, she filled the container but didn't screw the top on the dispenser, probably because it is broken and didn't work. I had to pull the top out and get soap that way. It is something small but I like to have soap to wash my hands so it was a little annoying. It would not stop me from staying there again. The food in the restaurant was good and well priced.
Stayed 4 nights in Dec 2017
Response from Kesan on 10 Jan 2018
Dear Guest, Namaste From Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us and we are very grateful towards you for providing us with the feedback about your stay. We are very sorry about the issue with the soap, kindly be informed hat we do not place bar soap in the rooms. We hope to see you again in your next time visit and hope you a wonderful and pleasant day ahead! Warm Wishes, Kesan Tuladhar

10/10 Excellent

Jimmy, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and services!
Great and caring staff at the front desk and in-room services.
Stayed 3 nights in Dec 2017
Response from Kripa on 6 Jan 2018
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us. We always strive to keep our guests happy. We are really sorry for the inconvenience caused during your stay. We will definitely look upon your comments and notify the concerned department which will help us in the betterment of our hotel. We are also very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Warm Wishes, Kripa Angels Pun. Front Officer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Service was excellent but prices sometime were too high
Stayed 6 nights in Dec 2017
Response from Kripa on 20 Dec 2017
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us. We always strive to keep our guests happy. We will definitely look upon your comments and notify the concerned department which will help us in the betterment of our hotel. We are also very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Warm Wishes, Kripa Angels Pun. Front Officer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, great room, brown water?
This hotel is awesome. I totally a completely recommend! I loved my room and all the amenities -- super clean, excellent staff who all spoke English, 24-hour restaurant and bar, and a perfect location in the heart of Thamel amidst all the western-friendly tourist shops, bars and eateries. I'm only knocking off one tiny point because the water in the shower was a teeny bit brownish. Just a teeny tinge. Even saying that, I would not hesitate to stay here again. It was a bargain, and outstandingly comfortable. And for all I know, all the places in Kathmandu have trouble getting perfectly clear water in their plumbing.
Stayed 1 night in Nov 2017
Response from Kripa on 27 Nov 2017
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us. We always strive to keep our guests happy. We will definitely pass on your good words to all of our staffs. Also, we appreciate for understanding the water problems that we are facing now in the city. We are very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Warm Wishes, Kripa Angels Pun. Front Officer.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Hotel
There were ants, black mold in room. The water coming from tap was yellow and has a horrid smell, but I think that's just the Kathmandu municipal water condition. I will never go to Kathmandu again. I stayed in another hotel in Kathmandu and it was better.
Stayed 1 night in Nov 2017
Response from Kripa on 12 Nov 2017
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are extremely sorry for your experience with the ants in the room which is a very rare case. Also, thank you for understanding about the water condition. Due to the recent construction of the water pipelines, the water seems to be different in color sometimes. But we assure you that the water is very safe for daily use. We will try our best to make it up to you in your next visit. We hope to see you again and hope you a wonderful and pleasant day ahead! Warm Wishes, Kripa Angels Pun. Front Officer.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ants in room
There were ants, black mold in room. The water coming from tap was yellow and has a horrid smell, but I think that's just the Kathmandu municipal water condition. I will never go to Kathmandu again.
Stayed 1 night in Nov 2017
Response from Kripa on 15 Nov 2017
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa !! Thank you for choosing our hotel for your stay. We are extremely sorry for your experience with the mold and ants which seems to be a very rare case. Also thank you for understanding the water problem of our city. Due to the water pipe line construction, the water seems to be moderately discolored. We will try our best to make it up to you in your next visit. We hope to see you again and hope you a wonderful and pleasant day ahead! Warm Wishes, Kripa Angels Pun. Front Officer.

10/10 Excellent

mohammad mizanur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and definitely my first choice
Great room, services, staffs and price.
Stayed 1 night in Nov 2017
Response from Mingma on 9 Nov 2017
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us and we are very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Warm Wishes, Kripa Angels Pun. Front Officer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Kitschy
Very kitschy hotel, somewhat hard to find amongst all the other signs crowding the streets of Thamel. Overall pleasant stay, but nothing was extraordinary. Room was clean but run down. Didn't have an opportunity to use the spa.
Stayed 1 night in Oct 2017
Response from Kripa on 4 Nov 2017
Dear Guest, Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us and we are very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Warm Wishes, Kripa Angels Pun. Front Officer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in a prime Thamel location, yet quiet. My room, spa area and the lobby were super clean. The entire staff was welcoming and helpful, and surprisingly, the room looked exactly like in the photos: modern, electric design and super spacious!
Stayed 1 night in Oct 2017
Response from Kripa on 20 Oct 2017
Dear Guest, Namaste From Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us and we are very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next time visit and hope you a wonderful and pleasant day ahead! Warm Wishes, Kripa Angels Pun. Front Officer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. Bed is great and room was quiet.
Stayed 5 nights in Oct 2017
Response from Kripa on 20 Oct 2017
Dear Guest, Namaste From Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us and we are very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next time visit and hope you a wonderful and pleasant day ahead! Warm Wishes, Kripa Angels Pun. Front Officer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in the middle of Thamel
I finished up a 3 week trek in Upper Mustang and wanted to treat myself when I returned to Kathmandu. I was pleasantly surprised with just how much value this hotel offers. Incredibly clean, perfect location for all the shopping in Thamel, many amenities. Great bang for the buck.
Stayed 2 nights in Oct 2017
Response from Kripa on 14 Oct 2017
Dear Guest, Namaste From Royal Penguin Boutique Hotel & Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us and we are very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next time visit and hope you a wonderful and pleasant day ahead! Warm Wishes, Kripa Angels Pun. Front Officer.

8/10 Good

Clement

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2017
Response from Mingma on 11 Oct 2017
Namaste from Royal Penguin Boutique Hotel & Spa! Thank you for staying with us and loving our hotel and the staffs. We appreciate your time and effort in providing us 4 star out of 5. We are always glad to have you as our guest and would be happy to serve you. We hope to see you soon in an upcoming future. Warm Wishes, Kripa Angels Pun Front Officer

8/10 Good

Lisa

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Mostly very good
We had a wonderful room and the included breakfast was great. Staff at front desk very helpful in making reservations. However, the room's floor was a little dirty and should have been scrubbed. Big downfall: water coming out of faucets is yellow--I declined to take a bath. Rusty look could have been in all of Thamel, I don't know. Second criticism was just as we were about to leave the front desk clerk asked if he could take a photo of us for the hotel, which I thought was very wierd. In All the years we've travelled I've never heard of a hotel wanting to take pictures of their guests; we declined. You get a scarf from the hotel at check out which is supposed to bring good luck.
Stayed 3 nights in Aug 2017
Response from Mingma on 1 Sept 2017
Dear Guest, Namaste From Royal Penguin Boutique Hotel & Spa! Thank you for providing us with the feedback about your stay in our hotel. We are happy to know that you loved the services and foods being provided to you. We are so sorry to hear about the problems you faced during your stay. We assure you that we will make it up to you when you visit us the next time. Also, the photos were just for our hotel good memories with our guests. We are sorry again if that offended you. We always try our very best to provide good facilities and services to our guests and we do hope we did it well.We hope you a pleasant day ahead! Thank You! Best Wishes, Kripa Angels Pun. Front Officer.

10/10 Excellent

Wayne D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice.. hotel
Nice.place.. good food.. clean.and.nice Staff.. would.. recommend..to.anyone Can.t. go.wrong......
Stayed 2 nights in May 2017
Response from Mingma on 9 Aug 2017
Dear Guest, Namaste From Royal Penguin Boutique Hotel & Spa! Thank you for rating us 5 out of 5 along with wonderful feedback.We are really pleased to be able to provide you good facilitates and services.Also thank you for appreciating our hotel.We hope you a wonderful and pleasant day ahead! Warm Wishes, Prashansa Pun. Front Officer.

10/10 Excellent

Randy , Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
This is the best hotel in Thamel. Very quite close to shops and restaurants.
Stayed 2 nights in Jul 2017
Response from Prashansa Pun on 4 Aug 2017
Dear Guest, Namaste From Royal Penguin Boutique Hotel & Spa! Thank you for providing us 5 out of 5 along with the feedback.We are happy to know that you loved the services and facilities being provided by us and rating us as "the best hotel in Thamel".We always try our very best to provide good facilities and services and we do hope we did it well.We hope you a pleasant day ahead! Thank You! Best Wishes, Prashansa Pun. Front Officer.